For My Cloud Devices:

Firmware versions 5.26.202 and above address critical vulnerabilities. Please see Release Notes and Security Bulletin for more details.

Devices on firmware below 5.26.202, will not be able to connect to Western Digital cloud services starting June 15, 2023, and users will not be able to access data on their device through mycloud.com and the My Cloud OS 5 mobile app until they update the device to the latest firmware. Users can continue to access their data via Local Access.

To update to the latest firmware, go to the My Cloud OS 5 dashboard and initiate the update. If you need instructions on how to perform these steps, please visit our support article.

For My Cloud Home Devices:

Firmware versions 9.4.1-101 and above address critical vulnerabilities. Please see Release Notes and Security Bulletin for more details.

Devices on firmware below 9.4.1-101, will not be able to connect to Western Digital cloud services starting June 15, 2023, and users will not be able to access their data until the device updates to the latest firmware. Users can continue to access their data via Local Access.

To update to the latest firmware, please power cycle the device by shutting it down, disconnecting power, waiting 10 seconds, and then reconnecting the power. Once the device is powered on, make sure that the device is connected to the internet.

If you need instructions on how to perform these steps, please visit our Online User Guide.

For SanDisk ibi Devices:

Firmware versions 9.4.1-101 and above address critical vulnerabilities. Please see Release Notes and Security Bulletin for more details.

Devices on firmware below 9.4.1-101, will not be able to connect to Western Digital cloud services starting June 15, 2023, and users will not be able to access their data until the device updates to the latest firmware. Users can continue to access their data via Local Access.

To update to the latest firmware, please power cycle the device by shutting it down, disconnecting power, waiting 10 seconds, and then reconnecting the power. Once the device is powered on, make sure that the device is connected to the internet.

If you need instructions on how to perform these steps, please visit our Online User Guide.