Western Digital Website Separation

Visit Western Digital Support to get support for all HDDs and platform products from the following brands: Western Digital, WD, WD_BLACK, SanDisk Professional, and G-Technology. 
 
Visit SanDisk Support for all flash products, such as SSDs, memory cards, and USB flash drives from the following brands: Western Digital, WD, WD_BLACK, SanDisk, and SanDisk Professional. 

Yes, to ensure a smooth support experience, we have created a SanDisk Support account under the same email address for all existing Western Digital Support customers as of September 25, 2024. When signing in for the first time to SanDisk Support, you will be prompted to reset your password. 

Any registered HDD and platform products and associated customer support cases will be present in your Western Digital Support account. Any registered flash products and associated customer support cases will be present in your SanDisk Support account. Please note, any changes made to your Western Digital Support account after September 25, 2024, will not be reflected on your SanDisk Support account.  

No, the accounts are separate as they are tied to two different websites. Any profile changes made on each respective account will not be reflected on the other account. You will have one set of credentials to sign in to Western Digital Support and another for SanDisk Support. 

All warranty claims for HDDs and platform products from Western Digital, WD, WD_BLACK, SanDisk Professional and G-Technology, should be submitted through your Western Digital Support account. After signing in, select your registered product and ‘Request Warranty Replacement’. If you have not registered your product yet, select ‘Register a New Product.’  

All warranty claims for flash products such as SSDs, memory cards, and USB flash drives from Western Digital, WD, WD_BLACK, SanDisk, and SanDisk Professional, should be submitted through your SanDisk Support account. After signing in, select your registered product and ‘Request Warranty Replacement’. If you have not registered your product yet, select ‘Register a New Product.’ 

On WesternDigital.com, click ‘Support’ at the top of the page. You will be prompted to select if you need support for HDD and platforms products or flash products like SSDs, memory cards, and USB flash drives. Based on your selection, you will be directed to WesternDigital.com for hard drive and platform products and SanDisk.com for flash products. On each Support website you can click on ‘Warranty Services,’ and you will be directed to various warranty services. Click on ‘Warranty Replacement Status,’ then input your details to get the status. 

On WesternDigital.com, click ‘Support’ at the top of the page. You will be prompted to select if you need support for HDD and platforms products or flash products like SSDs, memory cards, and USB flash drives. Based on your selection, you will be directed to WesternDigital.com for HDD and platform products and SanDisk.com for flash products. On each Support website, you can search for your product or choose by product category. 
 
On SanDisk.com, click ‘Support’ at the top of the page then ‘Support Home.’ Search for the relevant flash product or choose by product category.