This Cancellation Policy applies to products manufactured by Western Digital Technologies, Inc. (“Products”) purchased on indiastore.westerndigital.com (“Site”). Products on the Site are sold by STPL India (“STPL, we, us”). STPL believes in helping our customers as far as possible, and therefore have a liberal cancellation policy. Under this policy, cancellation requests shall be accepted if the process of shipping is not initiated. Customers can visit https://indiastore.westerndigital.com/store/index.php/sales/order/history/ to check the shipment status of the Order. There is no cancellation allowed if the orders are shipped. STPL has the right to change the terms of the policy without any prior intimation.

Customers can email to wd.stpl.support@onlinestpl.co.in for cancellation requests.

For any Product reported damaged or proved of any missing contents at the time of delivery, customers are encouraged not to take delivery of the unit. However if the unit is received and if damage or missing items is found later, customers should report to wd.stpl.support@onlinestpl.co.in within one working day of receipt of unit to avail necessary support.

For identified defects or non-functional cases with no user induced damages, customers are advised to contact Western Digital support https://www.westerndigital.com/en-in/support for assistance. Under valid warranty conditions, the defective Product will be replaced. A Product will not be eligible for replacement if the customer is not happy with the look/sound quality of a defect free Product.

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Prices are subject to change without advance notice.