Western Digital provides a pre-paid shipping label once your return request has been approved. If you decide to use your own shipping label, we will not issue a credit for shipping costs of returned items. We will also not be responsible for items that are lost in transit or for unsigned proof of delivery to our returns processing center. This may also delay your refund.

We’ll begin processing your refund once we receive your item(s), but please allow 7-10 business days for the credit to be reflected in your account depending on your financial institution and original payment method. In most cases, any paid shipping and handling costs will not be refunded.

If you successfully cancelled your order but were billed for that order, we will initiate your refund immediately. 

In some cases, Western Digital may require proof or need to confirm additional information prior to process your refund. Western Digital reserves the right to deny return requests (e.g., product exclusions, breach of our Terms of Sale) at its sole discretion.

Shipped items that are either refused by the customer or that cannot be delivered by the carrier will be returned to Western Digital. You will be refunded for the item cost and tax only. We do not refund shipping and handling fees. Please allow 7-10 business days for the credit to be issued.