Los usuarios que no sean miembros podrán disfrutar de envío normal gratuito en pedidos por un valor mínimo de €50, sin contar los gastos de envío y después de aplicar cualquier descuento. Los miembros de la tienda de Western Digital disfrutan de envío normal gratuito en todos los pedidos que cumplan las condiciones. El envío normal gratuito se aplica a las compras entregadas en España (pueden aplicarse exclusiones). Western Digital se reserva el derecho a modificar o cancelar estos términos en cualquier momento sin aviso previo.
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La garantía de los productos de depende del modelo del producto. Puedes encontrar la garantía aplicable a tu producto en la página web de información del producto, en la documentación del producto o poniéndote en contacto con el equipo de soporte técnico.
Busca por Línea de productos/marca a continuación para encontrar la garantía aplicable. Si tienes dudas de qué garantía es aplicable a tu producto para empresas, puedes buscar todos los productos de HDD o los productos de SSD.
Línea de productos/marca
Región/País
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital 保证，如果您按照 Western Digital 的产品规范正确使用和安装 Western Digital Ultrastar 和 HGST HDD 产品（以下统称"产品"），则此类产品无材料和工艺方面的缺陷，且在质保期内基本符合 Western Digital 针对此类产品的规格要求。
本有限质保涵盖哪些产品？
本有限质保适用于原购买者从授权经销商处购买并正常使用的全新 Western Digital Ultrastar 和 HGST HDD，转售无效。
有限质保期有多长？
Western Digital 产品的质保期限或有差异。要确定特定产品的质保期，请访问 www.westerndigital.com/legal/warranty。为证明符合质保资格，您可能需要出示有效的购买凭证。如果您没有有效的购买凭证，则本有限质保期自 Western Digital 将产品出售至授权分销商的日期算起。
我的产品出故障了，现在该怎么办？
如果您的产品出现故障，则在寻求有限质保服务之前，请先按照 Western Digital 或您的经销商/分销商提供的故障排除程序进行故障排除。
要获得有限质保服务，您必须首先联系 https://www.westerndigital.com/support/international-numbers-hdd 上所列的相应 Western Digital 呼叫中心，获取产品退货授权和送货地址。您必须使用经批准的包装材料将质保范围内的产品退回我们的物流中心。如需查看包装指南，请访问：https://www.westerndigital.com/support/store/packaging-instructions。将硬盘退回至我们的物流中心产生的所有相关运输费、关税和保险费将由您承担。退回产品前，您应删除产品上的所有个人信息。
Western Digital 将采取哪些措施？
Western Digital 会将产品更换为可正常运行的同等替代产品，运费已预付。Western Digital 可能会将您的产品更换为之前已使用、维修和经测试符合 Western Digital 规格的产品。在 Western Digital 装运点，在交付给托运商时您即获得更换产品的所有权，而 Western Digital 保留对退回产品的所有权。您负责已更换产品的进口相关事宜（如适用）。Western Digital 不会将原硬盘退还给最终用户；因此，最终用户应负责在退回产品前将数据移至其他媒体。本质保范围不涵盖数据恢复，亦非本质保退货程序的组成部分。Western Digital 保证，已更换产品的质保期为原产品的剩余质保期或 90 天，以时间较长者为准。
哪些情况不在有限质保范围内？
有限质保不涵盖因对硬件或软件的误用、事故、疏忽、修改或变更产生的损坏，篡改，物理或工作环境不符合产品规范，不当维护或因不由 Western Digital 负责的产品导致的故障而引起的损坏。不保证无中断或无错误的运行或设计缺陷。有限质保不涵盖数据丢失或损坏，因此您必须定期将存储在产品中的数据备份至其他存储产品。产品识别标签一经去除或涂改，质保即失效。任何与产品有关或相关的软件，包括但不限于软件驱动程序、工具或应用程序不予保修，所有软件均按原样提供。Western Digital 不提供其他任何形式的其他担保，包括但不限于对适销性或适合特定用途之适用性的暗示保证或条件。某些司法管辖区不允许对默示担保进行限制，因此上述限制可能对您并不适用。对于本有限质保保修范围外的产品，Western Digital 不负责将产品退回给您。
我们的责任有何限制？
Western Digital 及其附属公司、供应商、分销商和经销商不承担以下责任：1) 第三方对您提出的损害索赔（不包括死亡等人身伤害和有形的个人财产损失）；2) 数据丢失或损坏；3) 特殊、意外或间接损害或后果性经济损失（包括利润或储蓄损失），即使已被告知此类可能性。某些司法管辖区不允许限制责任、意外损害或间接性损害，因此上述限制可能不适用于您。Western Digital 保留随时修改这些质保条款的权利。
当地法律的适用情况如何？
本质保声明赋予您特定的合法权利，同时视您所在司法管辖区而定，您也可能拥有其他权利。
A SanDisk garante ao consumidor final que o presente produto, excluindo os conteúdos e/ou o software fornecido com ou no produto, não tem defeitos relevantes de fabrico, está conforme com as especificações do produto publicadas pela SanDisk e é adequado ao seu uso normal durante o prazo de garantia referido na tabela. O período de garantia tem início na data de aquisição do produto, sob condição de este ter sido colocado de forma legal no mercado.
Para exercer os direitos concedidos pela garantia deve contactar a SanDisk através do número de telefone indicado na tabela ou do e-mail support@SanDisk.com,dentro do prazo de garantia, e fornecer prova da compra (que inclua a data, local e nome do revendedor), indicando ainda o nome do produto, tipo e número. Poderá devolver o produto após ter obtido um número de Autorização para Devolução de Material e cumprir as outras instruções indicadas. Para informações adicionais consulte westerndigital.com/pt-br/support.
A SanDisk poderá proceder à reparação do produto, à sua substituição por um equivalente ou, caso tal não seja possível, ao reembolso do preço de compra. A SanDisk não será responsável por quaisquer danos indirectos (incluindo perda de dados) ou por danos causados por uso desadequado (incluindo uso num suporte não compatível e uso não conforme com as instruções) ou por instalação imprópria, reparação não efectuada por profissionais, modificação do produto ou acidente. O disposto acima esgota a responsabilidade da SanDisk. A responsabilidade da SanDisk não excederá o montante equivalente ao preço do produto, acrescido das despesas incorridas pelo consumidor para accionar os direitos concedidos pela garantia. Os produtos da SanDisk não devem ser utilizados em aplicações cuja falha de funcionamento possa pôr em causa a integridade física ou a vida, tais como sistemas de manutenção da vida humana. A SANDISK RENUNCIA A QUAISQUER GARANTIAS EXPRESSAS E IMPLÍCITAS NA MEDIDA DO PERMITIDO POR LEI. CASO A SANDISK NÃO POSSA RENUNCIAR A GARANTIAS IMPLÍCITAS DE ACORDO COM A LEI APLICÁVEL, ESSAS GARANTIAS SERÃO, NA MEDIDA DO PERMITIDO, LIMITADAS À DURAÇÃO DA GARANTIA EXPRESSA. O PRAZO DE GARANTIA DE QUALQUER PRODUTO QUE SUBSTITUA O PRODUTO ORIGINÁRIO SERÁ CORRESPONDENTE AO PERÍODO DE GARANTIA DO PRODUTO ORIGINÁRIO AINDA NÃO ESGOTADO.
Quaisquer outros direitos concedidos por leis nacionais, estaduais ou locais não são afectados pela presente garantia.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") schätzt Ihr Unternehmen und ist stets bemüht, Ihnen den besten Service zu bieten.
Eine Garantie durch WD besteht nur, wenn Ihr Western Digital or WD brand HDD Produkt ("Produkt") von einem autorisierten Distributor oder einem autorisierten Fachhändler erworben wurde. Distributoren könne Produkte an Reseller verkaufen, die sie an Endkunden weiterverkaufen. Informationen zur Garantie und zur Inanspruchnahme von Serviceleistungen finden Sie weiter unten. Der Garantieservice wird nur gewährt, wenn das Produkt an ein autorisiertes Rückgabezentrum in der Region, in die das Produkt ursprünglich von WD geliefert wurde, zurückgegeben wird (als Regionen gelten im Hinblick auf die Garantie Kanada, USA, Lateinamerika, Europa, der Nahe und Mittlere Osten, Afrika, Asien-Pazifik, Indien und Thailand). Möglicherweise gelten besondere regionsspezifische Garantiebedingungen.
Wenn Sie Ihr Produkt als eine von einem Systemhersteller in ein System integrierte Komponente erworben haben, bietet WD dafür keine Garantie. Wenden Sie sich in diesem Fall für Garantieservice an die Verkaufsstelle oder direkt an den Systemhersteller.
Die vorliegende Garantie ändert oder beeinträchtigt in keiner Weise Ihre Rechte im Rahmen des „Australian Competition and Consumer Act“ oder des „New Zealand Consumer Guarantees Act“. Die vorliegende Garantie bestimmt den bevorzugten Ansatz von WD zur Bearbeitung von Garantieansprüchen, der für alle Beteiligten einen schnellen und einfachen Ablauf darstellt.
In Bezug auf das Produkt gelten keine weiteren Garantien, weder ausdrücklich noch stillschweigend per Gesetz, einschließlich, aber nicht beschränkt auf Garantien im Rahmen des „Sale of Goods Act“. Wenn Sie das Produkt in Neuseeland zu geschäftlichen Zwecken erworben haben, nehmen Sie hiermit zur Kenntnis und stimmen zu, dass der „New Zealand Consumer Guarantees Act“ auf dieses Produkt nicht anwendbar ist.
In Australien sind unsere Produkte mit einer Garantie ausgestattet, die vom australischen Verbrauchergesetz nicht ausgeschlossen werden kann. Bei einem wesentlichen Fehler haben Sie Anspruch auf Ersatz und für jeden anderen vernünftigerweise vorhersehbaren Verlust oder Schaden Anspruch auf Entschädigung. Sie haben ferner Anspruch auf Reparatur oder Ersatz, wenn ein Produkt keine annehmbare Qualität aufweist und der Fehler unwesentlich ist. Was als wesentlicher Fehler betrachtet wird, ist im australischen Verbrauchergesetz festgelegt.
Garantie
WD garantiert, dass das Produkt bei normaler Verwendung und gemäß den unten angegebenen Bestimmungen frei von Material- und Verarbeitungsfehlern ist und der Spezifikation von WD entspricht. Sie können den für Ihr Produkt gültigen Garantiezeitraum über den folgenden Link abrufen: https://support-es.wd.com/app/Warranty_Policy#group3. Der für Ihr Produkt gültige Garantiezeitraum beginnt ab dem auf Ihrem Kaufbeleg von einem autorisierten Distributor oder autorisierten Reseller angegebenen Kaufdatum. Um diese Garantie in Anspruch zu nehmen, ist ein Kaufbeleg und die Festlegung eines Anfangsdatums für diese Garantie erforderlich. Garantieservice wird nur geleistet, wenn das Produkt an einen autorisierten Distributor, einen autorisieren Reseller oder das regionale WD Rückgabezentrum gesendet wird, über das das Produkt ursprünglich geliefert wurde. WD kann im eigenen Ermessen weitergehende kostenpflichtige Garantien anbieten. WD übernimmt keine Haftung für das zurückgesendete Produkt, wenn WD feststellt, dass das Produkt (i) nicht bei einem autorisierten Distributor oder einem autorisierten Reseller erworben, (ii) nicht im Einklang mit Spezifikationen und Anweisungen von WD benutzt, (iii) nicht zu seinem vorgesehenen Zweck verwendet oder (iv) von WD gestohlen wurde oder, dass der angegebene Schaden a) nicht besteht, b) nicht behoben werden kann, da das Gerät beschädigt wurde, bevor es in den Besitz von WD gelangt ist, oder c) während es sich nicht im Besitz von WD befand, verursacht wurde durch falschen Gebrauch, unsachgemäße Installation, Änderungen (unter anderem Entfernen oder Zerstören von Etiketten und Öffnen oder Entfernen von Gehäusen, es sei denn, das Produkt ist auf der Liste von benutzerwartbaren Produkten verzeichnet und die spezifische Änderung fällt in den Bereich der anwendbaren Anweisungen wie unter https://support-es.wd.com), einen Unfall oder unsachgemäße Handhabung.
DIE PRODUKTE SIND KOMPLEXE UND EMPFINDLICHE GEGENSTÄNDE, DIE ZUWEILEN DURCH (A) EXTERNE URSACHEN, UNTER ANDEREM FALSCHE BEHANDLUNG SOWIE EINWIRKUNG VON HITZE, KÄLTE, FEUCHTIGKEIT UND STROMAUSFALL ODER (B) INTERNE FEHLER, AUSFALLEN KÖNNEN. FEHLER DIESER ART KÖNNEN ZU VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG VON DATEN FÜHREN. BEACHTEN SIE, DASS SIE SELBST VERANTWORTLICH SIND FÜR VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG VON DATEN DURCH BELIEBIGE URSACHEN, SOWIE FÜR DIE SICHERUNG UND FÜR DEN SCHUTZ IHRER DATEN VOR VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG. SIE ERKLÄREN SICH EINVERSTANDEN, ALLE DATEN AUF DEM PRODUKT KONTINUIERLICH ZU SICHERN UND EINE DATENSICHERUNG ANZULEGEN, EHE SIE ALLGEMEINE KUNDENDIENST- UND TECHNISCHE UNTERSTÜTZUNGSLEISTUNGEN VON WD ABFORDERN.
In Australien beschränkt WD seine Haftung auf einen Ersatz des Produkts oder die Bereitstellung eines gleichwertigen oder besseren Produkts, wenn das Produkt nicht von einer Art ist, die gewöhnlich zum persönlichen oder häuslichen Gebrauch oder Verbrauch erworben wird, vorausgesetzt, dass dieses Vorgehen fair und angemessen ist.
Diese Garantie gilt auch für reparierte oder ersetzte Produkte für den Rest des gültigen Zeitraums der ursprünglichen Garantie oder neunzig (90) Tage ab dem Lieferdatum eines reparierten oder ersetzten Produkts, je nachdem, welcher dieser beiden Zeitpunkte später ist. Die vorliegende Garantie ist die einzige Herstellergarantie von WD und gilt nur für als neu verkaufte Produkte.
Inanspruchnahme von Serviceleistungen
WD schätzt Sie als Kunden und ist immer bemüht, Ihnen den bestmöglichen Service zu bieten. Wenn bei Ihrem Produkt ein Fehler auftritt, geben Sie uns bitte die Gelegenheit, diesen zu beheben, bevor Sie das Produkt zurücksenden. Viele technische Fragen können über unsere Knowledge Base oder unseren E-Mail-Support unter https://support-es.wd.com beantwortet werden. Wenn Sie die gesuchte Antwort in der Wissensdatenbank nicht finden oder eine direkte Kontaktaufnahme bevorzugen, wenden Sie sich über die entsprechende unter dem folgenden Link angegebene Telefonnummer an WD: https://www.westerndigital.com/de-de/support/international-phone-numbers
Um einen Anspruch geltend zu machen, wenden Sie sich zuerst an den Händler, von dem Sie das Produkt erworben haben. Wenn Sie mit diesem Händler keinen Kontakt aufnehmen können, dann besuchen Sie unsere Produktsupport-Website unter https://support-es.wd.com. Dort finden Sie Informationen zum Garantieservice und dazu, wie Sie einen Warenrücksendeschein (RMA) anfordern können. Wenn festgestellt wird, dass das Produkt defekt ist, erhalten Sie eine RMA-Nummer sowie Anweisungen zur Rücksendung des Produkts. Eine nicht autorisierte Rücksendung (d. h., eine Rücksendung, für die keine RMA-Nummer erteilt wurde) wird auf Kosten des Absenders an ihn zurückgeschickt. Autorisierte Rücksendungen müssen in einem zugelassenen Transportbehälter, vorausbezahlt und versichert an die mit Ihrer RMA-Nummer angegebene Adresse erfolgen. Wenn WD oder der Händler, von dem Sie das Produkt erworben haben, nach Eingang eines qualifizierten Anspruchs im Rahmen dieser Garantie feststellt, dass Ihr Anspruch berechtigt ist, repariert WD oder der betreffende Händler das Produkt oder ersetzt es durch ein gleichwertiges oder besseres Produkt oder erstattet Ihnen den Preis des Produkts zurück. Für Ausgaben in Verbindung mit einem Anspruch im Rahmen dieser Garantie sind Sie verantwortlich. Die Ihnen aus dieser Garantie zukommenden Leistungen gelten zusätzlich zu anderen Rechten und Abhilfen, die Ihnen laut dem Australian Competition and Consumer Act oder dem New Zealand Consumer Guarantees Act zustehen.
Der Originalkarton und das zugehörige Verpackungsmaterial sollten zur Lagerung und zum Versand eines WD Produkts aufbewahrt werden. Prüfen Sie das Ablaufdatum der Garantie (Seriennummer erforderlich) auf unserer Website unter https://support-es.wd.com, um die Garantielaufzeit eindeutig festzustellen.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612, USA
949-672-7000
support@wdc.com
Sie dürfen kein Produkt an WD zurücksenden, ohne zuvor Kontakt mit WD aufzunehmen, um eine Berechtigung zur Warenrücksendung ("RMA-Nummer") zu beantragen. Wenn festgestellt wird, dass das Produkt defekt ist, erhalten Sie eine RMA-Nummer sowie Anweisungen zur Rücksendung des Produkts. Eine nicht autorisierte Rücksendung, d. h., eine Rücksendung, für die keine RMA-Nummer erteilt wurde, wird auf Kosten des Absenders an ihn zurückgeschickt. Autorisierte Rücksendungen müssen in einem zugelassenen Transportbehälter, vorausbezahlt und versichert an die mit Ihrer RMA-Nummer angegebene Adresse erfolgen. Die Originalverpackung des Produkts sollte zu Lagerungszwecken oder für einen Versand des Produkt aufbewahrt werden. Wenn WD bei der Prüfung eines zurückgesandten Produkts den Verdacht von Betrug oder Fälschung hegt, kann WD ein solches Produkt im eigenen Ermessen beschlagnahmen oder ähnliche Maßnahmen ergreifen, die WD für nötig hält. Klicken Sie hier, um eine RMA anzufordern.
Embargoländer, die von der Inanspruchnahme von RMA-Dienstleistungen ausgenommen sind
Die derzeitigen US-Regierungsbestimmungen verbieten Geschäftsbeziehungen mit Kunden in den folgenden Ländern und Regionen
| Nordkorea | Iran |
| Krim (Region) | Sudan |
| Kuba | Syrien |
Sollte sich Ihr Land nicht in der Liste der Embargoländer befinden und Sie können keine RMA erstellen, wenden Sie sich für den Produktersatz an einen Western Digital Distributor in Ihrem Land. Eine vollständige Übersicht der autorisierten Distributoren in aller Welt finden Sie in unserer Liste autorisierter Distributoren.
Die Garantie von WD sieht vor, dass unter den folgenden Beschränkungen jedes Produkt frei von Material- und Verarbeitungsfehlern ist und den WD Spezifikationen für das betreffende Produkt entspricht.
Beschränkung der Rechtsmittel
DIE ENTSCHÄDIGUNG FÜR JEGLICHES DEFEKTE PRODUKT BESCHRÄNKT SICH AUSSCHLIESSLICH AUF DIE REPARATUR ODER DEN ERSATZ DES BETREFFENDEN DEFEKTEN PRODUKTS.
Es steht im alleinigen Ermessen von WD, die angemessene Entschädigung oder Kombination von Entschädigungen zu bestimmen. WD muss nach der Feststellung eines Defekts bei einem Produkt ein angemessener Zeitraum eingeräumt werden, um das defekte Produkt zu reparieren oder zu ersetzen. Das Ersatzprodukt, das WD im Rahmen der Garantie zur Verfügung stellt, wird aus neuen und funktionsfähigen gebrauchten Teilen hergestellt. Die Garantie von WD gilt für reparierte oder ersetzte Produkte bis zum Ende des gültigen Garantiezeitraums für das ursprüngliche Produkt oder neunzig Tage ab dem Lieferdatum eines reparierten oder ersetzten Produkts – je nachdem, welcher dieser beiden Zeiträume länger ist.
Beschränkung des Schadensersatzes
DIE GESAMTE HAFTUNG VON WD FÜR EIN DEFEKTES PRODUKT ÜBERSCHREITET IN KEINEM FALL DEN KAUFPREIS DES DEFEKTEN PRODUKTS. DIESE BEGRENZUNG GILT SELBST FÜR DEN FALL, DASS WD EIN DEFEKTES PRODUKT NICHT REPARIEREN ODER ERSETZEN KANN ODER DIES ABLEHNT UND IHRE AUSSCHLIESSLICHE ENTSCHÄDIGUNG IHREN WESENTLICHEN ZWECK NICHT ERFÜLLT.
Keine Folgeschäden oder andere Schäden
UNGEACHTET ANDERER BESTIMMUNGEN IN DIESER RICHTLINIE ODER ANDERENORTS IST WD NICHT HAFTBAR FÜR PRODUKTE IM RAHMEN VON VERTRÄGEN, SCHÄDEN DURCH FAHRLÄSSIGKEIT, KAUSALHAFTUNG ODER ANDERER RECHTS- ODER AUSGLEICHSTHEORIEN (I) FÜR JEDEN BETRAG, DER ÜBER DEN KAUFPREIS DES DEFEKTEN PRODUKTS HINAUSGEHT ODER (II) FÜR JEGLICHE ALLGEMEINEN SCHÄDEN, FOLGESCHÄDEN, BUSSGELDER, NEBENSCHÄDEN ODER BESONDERE SCHÄDEN. DAZU GEHÖRT DER VERLUST VON AUFGEZEICHNETEN DATEN, DIE UNTERBRECHUNG DES GEBRAUCHS DES PRODUKTS, DIE KOSTEN FÜR DIE WIEDERHERSTELLUNG VON VERLOREN GEGANGENEN DATEN, ENTGANGENE GEWINNE SOWIE DIE KOSTEN FÜR DIE INSTALLATION ODER ENTFERNUNG IRGENDWELCHER PRODUKTE, DIE INSTALLATION VON ERSATZPRODUKTEN SOWIE PRÜFUNGEN, TESTS ODER NEUPLANUNGEN, DIE DURCH EINEN DEFEKT ODER DURCH DIE REPARATUR ODER DEN ERSATZ VON PRODUKTEN NÖTIG WERDEN, DIE ODER DER DURCH EINEN DEFEKT BEI IRGENDEINEM PRODUKT VERANLASST IST. DIESER ABSCHNITT BESCHRÄNKT NICHT DIE HAFTUNG FÜR PHYSISCHE SCHÄDEN VON PERSONEN.
EINIGE BUNDESSTAATEN DER USA VERBIETEN DEN AUSSCHLUSS ODER DIE BEGRENZUNG VON BEILÄUFIGEN ODER FOLGESCHÄDEN. DIE OBEN GENANNTEN EINSCHRÄNKUNGEN SIND DAHER AUF SIE MÖGLICHERWEISE NICHT ANWENDBAR. DIESE GARANTIE GEWÄHRT IHNEN EINEN BESTIMMTEN RECHTSANSPRUCH. DARÜBER HINAUS STEHEN IHNEN MÖGLICHERWEISE WEITERE RECHTE ZU, DIE SICH VON LAND ZU LAND UNTERSCHEIDEN.
Ihre Verwendung des Produkts
WD haftet unter den folgenden Bedingungen nicht für ein Produkt:
Weitere Garantiebeschränkungen
Die Garantie von Western Digital gilt nicht für Produkte, die von WD falsch verpackt, verändert oder physisch beschädigt erhalten werden. Die Produkte werden beim Empfang überprüft. Beispiele für Produkte, für die Western Digital keine Garantieansprüche akzeptiert
Verpackung
Änderungen
Schäden
Wenn ein Buchstabe des Alphabets nach dem Produktdatumscode angegeben ist (z. B. „05 Apr 99 X“), wurde das Produkt erneut zertifiziert und unterliegt möglicherweise nicht den Bedingungen der WD Garantie, da diese nur für als neu verkaufte Produkte gilt.
Für von Western Digital zusammengestellte und mit seiner Marke versehene Kits für den Einzelhandel sowie für interne Festplatten, die als "Komponentenfestplatten" (interne Festplatten, die von WD verkauft und nicht als Teil eines von Western Digital zusammengestellten und mit seiner Marke versehenen Kits für den Einzelhandel verpackt wurden) verkauft werden, wird Garantie gewährt. Je nach Art der Verkaufstransaktion weicht die Produktgarantie möglicherweise von den in diesem Dokument aufgelisteten allgemeinen Angaben ab.
Eine vollständige Liste der Western Digital and WD HDD Product Garantiezeiträume finden Sie unter dem folgenden Link: https://support-es.wd.com/app/Warranty_Policy
Hinweis:
Der Zeitraum für Ihre Garantie beginnt ab dem auf Ihrem Kaufbeleg von einem autorisierten Distributor oder Reseller angegebenen Kaufdatum und dauert nur bis zu dem in der Produktdokumentation angegebenen Termin.
Um diese Garantie in Anspruch zu nehmen, ist ein Kaufbeleg und die Festlegung eines Anfangsdatums für diese Garantie erforderlich. Um den Garantiestatus Ihres Produkts zu prüfen und ggf. das Kaufdatum für Ihr Produkt zu aktualisieren, können Sie unseren Onlineservice „Garantiestatus prüfen“ nutzen. Einige Staaten der USA erlauben keine Begrenzung der impliziten Garantie. Die oben genannte Beschränkung trifft in diesem Fall nicht zu.
Eine Beschreibung Ihrer Garantie finden Sie im Produkthandbuch. Ein Produkthandbuch erhalten Sie von Ihrem autorisierten Distributor oder Reseller oder über die WD Website.
ES BESTEHT KEINE ÜBER DIE GARANTIE VON WD HINAUSGEHENDE GARANTIE. WD LEHNT JEDE ANDERE EXPLIZITE ODER IMPLIZITE GARANTIE FÜR DIE PRODUKTE, EINSCHLIESSLICH JEGLICHER INDIREKTER GARANTIEN FÜR DIE ALLGEMEINE GEBRAUCHSTAUGLICHKEIT, DIE EIGNUNG FÜR EINEN BESTIMMTEN ZWECK ODER DIE EINHALTUNG VON SCHUTZBESTIMMUNGEN AB. EINIGE BUNDESSTAATEN DER USA VERBIETEN DEN AUSSCHLUSS INDIREKTER GARANTIEN. DER OBEN GENANNTE AUSSCHLUSS IST DAHER AUF SIE MÖGLICHERWEISE NICHT ANWENDBAR.
Rezertifizierte Produkte
Von WD rezertifizierte Produkte können von Kunden zurückgegebene Geräte sein bzw. repariert worden sein. Alle Produkte werden gemäß den hohen Qualitätsstandards von WD getestet, bevor sie als rezertifiziert verkauft werden. Beachten Sie, dass einige rezertifizierte Artikel Flecken, Kratzer oder andere leichte Gebrauchsspuren aufweisen können.
Rezertifizierte Produkte, die im WD Store erworben wurden:
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital gewährleistet gegenüber ihren Endkunden (“Sie”), dass dieses Produkt (das “Produkt”), mit Ausnahme seines Inhalts und/oder der dazu oder darin gelieferten Software, frei von erheblichen Herstellungsfehlern ist, den von Western Digital veröffentlichten Produktbeschreibungen entspricht und zum normalen Gebrauch in Einklang mit diesen Produktbeschreibungen während der in der Tabelle angegebenen, ab dem Tag des Kaufes laufenden Gewährleistungsdauer taugt, vorausgesetzt, dass das Produkt gesetzeskonform auf den Markt gebracht worden ist. Diese Gewährleistung gilt nur für Sie und ist nicht übertragbar.
Diese Gewährleistung gilt nicht beim Gebrauch des Produkts im Zusammenhang mit den folgenden Verwendungen oder Geräten (festgelegt durch Western Digital): (i) übliche Abnutzung, (ii) Videomonitoring-, Sicherheits- und Überwachungsgeräte, (iii) Internetprotokolle/Netzwerkkameras, (iv) autointerne Aufzeichnungsgeräte/Armaturenbrettkameras/Fahrdatenschreiberkameras, (v) Bildschirmgeräte für Video-Loop-Produkte, (vi) fortlaufende Digitalempfängergeräte, (vii) fortlaufende Datenaufzeichnungsgeräte wie z.B. Server oder (viii) anderweitiger überhöhter Gebrauch, welcher den normalen, in den Produktbeschreibungen angegebenen Gebrauch überschreitet.
Diese Gewährleistung ist auf Originalprodukte von Western Digital beschränkt. Nur für EMEA-Kunden: Weder Western Digital Technologies, Inc. noch mit dieser verbundene Gesellschaften („WDT“) leisten Support für Produkte, welche nicht von WDT in den Europäischen Wirtschafsraum eingeführt oder in diesen auf den Markt gebracht und nicht durch ihre autorisierten Verkaufskanäle verkauft werden.
Zur Geltendmachung eines Gewährleistungsanspruchs kontaktieren Sie bitte während der Gewährleistungsdauer Western Digital über die in der Tabelle genannte Telefonnummer oder über support@wdc.com, belegen Sie bitte den Kauf (mit Nachweis des Datums und des Ortes des Kaufes sowie des Namens des Wiederverkäufers) und nennen Sie bitte den Produktnamen, den Produkttyp und die Produktnummer. Sie möchten bitte das Produkt erst zurücksenden, nachdem Sie eine Materialrücksendebewilligung und allfällige weitere einzuhaltende Anweisungen erhalten haben. Für weitere Angaben gehen Sie bitte auf westerndigital.com/de-de/support. Die Rücksendung des Produkts ist unerlässliche Voraussetzung für die Gewährleistung. Western Digital haftet nicht für Produktverlust oder Produktschaden während des Transports.
Ausschliesslich für Kunden in Belgien, Luxemburg, Österreich und der Schweiz bzw. soweit gesetzlich zulässig: Western Digital hat das Recht, das Produkt entweder (1) zu reparieren oder (2) es mit einem neuen, nachgerüsteten oder wiederaufbereiteten Produkt von gleicher oder grösserer Leistungsfähigkeit oder mit einem anderweitig gleichwertigen Produkt zu ersetzen. Im Fall (2) kann Western Digital das Produkt mit einem solchen ersetzen, welches zuvor gebraucht, repariert und mit Blick auf das Erfüllen der Western Digital-Produktanforderungen geprüft worden ist.
Ausschliesslich für Kunden in Deutschland bzw. soweit gesetzlich zulässig: Western Digital hat das Recht, das Produkt entweder (1) zu reparieren oder (2) es mit einem neuen Produkt von gleicher oder grösserer Leistungsfähigkeit oder mit einem anderweitig gleichwertigen Produkt zu ersetzen.
Western Digital haftet nicht für indirekte Schäden oder Folgeschäden (einschliesslich Datenverlustes) oder für durch unsachgemässen Gebrauch verursachte Schäden (einschliesslich Gebrauchs in einem nicht passenden Gerät oder in einer anderen produktbeschreibungswidrigen Weise) oder für Schäden wegen unsachgemässer Installation, unprofessioneller Reparatur, Änderung oder Unfalls. Die vorliegende Gewährleistung beschränkt die Haftung von Western Digital abschliessend; die Gewährleistung von Western Digital geht nie über den Preis hinaus, den Sie für das Western Digital-Produkt bezahlt haben, zuzüglich Ihrer zur Durchsetzung des Gewährleistungsanspruchs bei Ihnen notwendigerweise angefallenen Kosten. Western Digital-Produkte dürfen nicht in Geräten verwendet werden, deren Versagen Leib und Leben gefährden kann, z.B. nicht in Lebenserhaltungssystemen. WESTERN DIGITAL LEHNT JEDE AUSDRÜCKLICHE ODER IMPLIZITE GEWÄHRLEISTUNG AB, SOWEIT DIES GESETZLICH ZULÄSSIG IST. SOWEIT WESTERN DIGITAL UNDER DEM ANWENDBAREN RECHT IMPLIZITE GEWÄHRLEISTUNG NICHT AUSSCHLIESSEN KANN, SO IST DIESE AUF DIE DAUER DER AUSDRÜCKLICHEN GEWÄHRLEISTUNG BESCHRÄNKT. DIE DAUER DER GEWÄHRLEISTUNG AUF EINEM ERSATZPRODUKT IST AUF DIE DAUER BESCHRÄNKT, WELCHE NOCH FÜR DAS URSPRÜNGLICH GEKAUFTE PRODUKT LIEF. GEWISSE STAATEN (ODER GERICHTSBARKEITEN) ERLAUBEN DEN AUSSCHLUSS ODER DIE BESCHRÄNKUNG DER HAFTUNG FÜR INDIREKTE SCHÄDEN ODER FOLGESCHÄDEN NICHT, IN WELCHEN FÄLLEN DER OBGENANNTE AUSSCHLUSS BZW. DIE OBGENANNTE BESCHRÄNKUNG FÜR SIE NICHT WIRKSAM IST.
Diese beschränkte Gewährleistung räumt Ihnen gewisse Rechte ein. Nationales, gliedstaatliches oder lokales Recht mag Ihnen andere Rechte einräumen, welche von der vorliegenden Gewährleistung nicht berührt werden.
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital garantit au consommateur final (« Vous ») que le Produit (hors contenu et/ou logiciel fourni avec le Produit) est exempt de défaut majeure fabrication, qu’il est conforme aux spécifications du produit publiées par Western Digital, qu’il est propre à une utilisation normale, conformément à la notice d’utilisation, pendant toute la durée de la garantie indiquée dans le tableau, laquelle commence à la date d’achat du Produit, à condition que le Produit ait été légalement commercialisé. Cette garantie vous est strictement réservée et ne peut être transférée.
Cette garantie ne couvre pas le Produit dans les cas suivants (tels que déterminés par Western Digital) : (i) usure normale du Produit, (ii) utilisation du Produit en association avec (ii) un système de vidéosurveillance, un dispositif de sécurité ou de surveillance, (iii) un système de caméra IP ou caméra réseau, (iv) un système d’enregistrement embarqué / de caméra embarqué / d’enregistrement automatique (ou « boite noire »), (v) un appareil permettant de lire en boucle une vidéo, (vi) un boitier décodeur muni d’un dispositif d’enregistrement en continu, (vii) un appareil permettant l’enregistrement de données en continu, tel qu’un serveur, ou (viii) toute autre utilisation qui va au-delà d’un usage normal du Produit tel que prévu par la notice d’utilisation.
La garantie couvre uniquement les produits authentiques Western Digital®. Pour les consommateurs de l’Espace Economique Européen (EEE) uniquement : ni la société Western Digital Techonologies Inc. ni ses sociétés affiliées (« WDT ») ne fourniront de service d’assistance pour les produits qui n’ont pas été importés ou commercialisés dans l’EEE par WDT ou avec son accord et vendus par un distributeur autorisé.
Pour toute réclamation, veuillez contacter Western Digital via le numéro disponible sur la page du site internet ou par mail à support@wdc.com avant l’expiration de la garantie, et vous munir du justificatif d’achat (comprenant la date et le lieu d’achat ainsi que le nom du revendeur), du nom, du type et du numéro du produit. Le Produit ne pourra être retourné qu’après que vous ayez obtenu un numéro d’Autorisation de Retour d’Article et respecté les obligations susmentionnées. Pour plus d’informations, veuillez consulter la section « Support » sur le site westerndigital.com/fr-fr/support. La garantie ne pourra être mise en œuvre qu’à réception du Produit par Western Digital. Western Digital ne pourra être tenu responsable de la perte ou de l’endommagement du Produit pendant le transport.
Western Digital pourra, à sa seule discrétion, (1) réparer ou (2) remplacer le Produit par un produit neuf, reconditionné, ou remis en état, d’une qualité égale ou supérieure, ou par tout autre produit équivalent. En cas de remplacement, Western Digital pourra remplacer le Produit par un produit déjà utilisé, réparé et testé conformes aux spécifications de Western Digital.
Western Digital ne peut être tenu pour responsable des dommages indirects ou consécutifs (tels que les pertes de données) ni des dommages causés par une utilisation anormale du Produit (telle que l’utilisation du Produit avec un appareil incompatible, d’une façon inappropriée, ou qui ne respecte pas les instructions d’utilisation), une installation non conforme, une réparation effectuée par une personne non qualifiée, une modification ou un accident. Ce qui relève de l’entière responsabilité de Western Digital ne peut excéder le prix payé par le consommateur plus les coûts occasionnés pour la réclamation. Les produits Western Digital ne doivent pas être utilisés dans les cas où un dysfonctionnement pourrait blesser ou mettre en danger la vie de quelqu’un, notamment dans le cas de l’utilisation du Produit avec des systèmes de maintien en vie. WESTERN DIGITAL EXCLUT TOUTE GARANTIE EXPRESSE OU IMPLICITE DANS LES LIMITES LES PLUS ETENDUES AUTORISEES PAR LA LOI. DANS LES CAS OU LA LOI APPLICABLE NE PERMET PAS A WESTERN DIGITAL DE S’EXONERER DE GARANTIES IMPLICITES, CES GARANTIES NE SONT VALABLES, DANS LA MESURE DU POSSIBLE EN VERTU DE LA LOI APPLICABLE, QUE POUR LA DUREE DE VALIDITE DE LA GARANTIE EXPLICITE. EN CAS REMPLACEMENT DE PRODUIT, LA DUREE DE LA GARANTIE EST LA PERIODE RESTANTE DE LA GARANTIE DU PRODUIT D’ORIGINE. CERTAINS ETATS (OU JURIDICTIONS) N’AUTORISANT PAS L’EXCLUSION OU LA RESTRICTION DE LA RESPONSABILITE AU REGARD DES DOMMAGES ACCESSOIRES OU INDIRECTS, DE TELLES EXCLUSIONS OU RESTRICTIONS NE VOUS SONT PAS APPLICABLES.
Cette garantie limitée vous donne des droits spécifiques. Le droit national ou local peut accorder d’autres droits qui ne sont pas remis en cause par cette garantie.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Ограниченная гарантия на потребительские товары G-Technology, подразделение HGST, компания Western Digital Company (“G-Technology”)
Данная ограниченная гарантия распространяется на новые устройства хранения G-Technology, приобретенные у авторизованного дилера G-Technology первоначальным покупателем в целях обычного использования, но не для перепродажи. Компания G-Technology гарантирует отсутствие в устройстве, на которое распространяется гарантия, дефектов материалов и изготовления, за исключением случаев, указанных ниже.
Данная ограниченная гарантия действует в течение 1 года, 2, 3 или 5 лет, а также иного срока с даты покупки, в зависимости от того, где и когда был приобретен продукт. Для уточнения срока действия гарантии на приобретенный вами продукт G-Technology посетите веб-сайт www.g-technology.com. Чтобы воспользоваться ограниченной гарантией, вам может потребоваться предъявить документ, подтверждающий покупку. Если у вас нет документа, подтверждающего покупку, срок действия ограниченной гарантии начинается со дня продажи устройства компанией G-Technology авторизованному дистрибьютору.
Ограниченная гарантия не распространяется на повреждения, причиненные в результате коммерческого использования, неправильного использования, аварийного случая, изменения оборудования или программного обеспечения, ремонта неуполномоченным лицом, воздействия недопустимых физических условий или условий эксплуатации, не соответствующих требованиям, ненадлежащего обслуживания, а также повреждения, вызванные использованием другого устройства, за которое компания G-Technology не несет ответственности. Компания HGST GST не гарантирует непрерывную и безошибочную работу устройства. Компания HGST GST не гарантирует сохранность данных. Необходимо регулярно выполнять резервное копирование данных с этого устройства на другое устройство хранения. Гарантия не распространяется на устройство, если идентифицирующая этикетка на нем была удалена или изменена. G-TECHNOLOGY НЕ ПРЕДОСТАВЛЯЕТ ЛЮБЫЕ ДРУГИЕ ГАРАНТИИ, В ТОМ ЧИСЛЕ, В ЧАСТНОСТИ, ПОДРАЗУМЕВАЕМЫЕ ГАРАНТИИ ГОДНОСТИ ДЛЯ ПРОДАЖИ И ПРИГОДНОСТИ ДЛЯ ИСПОЛЬЗОВАНИЯ ПО НАЗНАЧЕНИЮ. В НЕКОТОРЫХ ЮРИСДИКЦИЯХ ОГРАНИЧЕНИЕ ПОДРАЗУМЕВАЕМОЙ ГАРАНТИИ НЕ ДОПУСКАЕТСЯ, ПОЭТОМУ ДАННОЕ ОГРАНИЧЕНИЕ МОЖЕТ НЕ РАСПРОСТРАНЯТЬСЯ НА ВАС. Компания G-Technology не несет ответственности за возврат продукта, на который гарантийные обязательства не распространяются.
Если у вас возникли проблемы при использовании продукта, перед обращением в гарантийную службу выполните рекомендации по поиску и устранению неполадок, предоставленные G-Technology или реселлером. Для получения обслуживания по ограниченной гарантии необходимо сначала запросить разрешение на возврат материалов и адрес доставки, обратившись в соответствующий контактный центр G-Technology, указанный на веб-сайте http://www.g-technology.com/support. Вам необходимо вернуть надлежащим образом упакованный жесткий диск, на который распространяется гарантия, в один из логистических центров компании. Инструкции по упаковке см. на веб-сайте: http://www.g-technology.com/support. Вы обязаны оплатить стоимость доставки, таможенные сборы и страховые сборы, связанные с доставкой жесткого диска в логистический центр компании. Перед возвратом устройства необходимо удалить с него всю принадлежащую вам информацию.
G-Technology заменит диск эквивалентным по функциональности продуктом, включая предварительно оплаченную транспортировку. G-Technology может заменить продукт другим продуктом, который ранее находился в использовании, был отремонтирован и протестирован на соответствие техническим характеристикам, установленным G-Technology. Право владения замененным продуктом переходит к вам в момент его передачи компании-перевозчику в пункте отгрузки G-Technology. Вы являетесь ответственным за импорт продукта, предоставляемого на замену (если применимо). G-Technology не возвращает исходный диск, поэтому вся ответственность за перемещение данных на другой носитель перед возвратом носителя возлагается на вас. Восстановление данных не оговаривается в условиях данной ограниченной гарантии и не является частью процедуры гарантийного возврата. Компания G-Technology гарантирует, что для замененного продукта будет действовать остаток гарантийного срока исходных продуктов или гарантийный срок длительностью 90 дней (всегда действует наиболее длительный гарантийный срок).
КОМПАНИЯ G-TECHNOLOGY И ЕЕ ФИЛИАЛЫ, ПОСТАВЩИКИ, ДИСТРИБЬЮТОРЫ И РЕСЕЛЛЕРЫ НЕ НЕСУТ ОТВЕТСТВЕННОСТИ ЗА СЛЕДУЮЩЕЕ: 1) ТРЕБОВАНИЯ К ВАМ О ВОЗМЕЩЕНИИ УЩЕРБА СО СТОРОНЫ ТРЕТЬИХ ЛИЦ (ЗА ИСКЛЮЧЕНИЕМ ВРЕДА ЗДОРОВЬЮ, В ТОМ ЧИСЛЕ СМЕРТИ, И УЩЕРБА МАТЕРИАЛЬНОМУ ИМУЩЕСТВУ; 2) ПОТЕРЮ ИЛИ ПОВРЕЖДЕНИЕ ДАННЫХ; ЛИБО 3) ФАКТИЧЕСКИЕ, СЛУЧАЙНЫЕ ИЛИ КОСВЕННЫЕ УБЫТКИ ИЛИ ИНЫЕ ПОБОЧНЫЕ ЭКОНОМИЧЕСКИЕ УБЫТКИ (В ТОМ ЧИСЛЕ ПОТЕРЯ ДОХОДОВ И СБЕРЕЖЕНИЙ), ДАЖЕ ЕСЛИ ОБ ИХ ВОЗМОЖНОСТИ БЫЛО СООБЩЕНО ЗАРАНЕЕ. НЕКОТОРЫЕ ЮРИСДИКЦИИ ЗАПРЕЩАЮТ ОГРАНИЧЕНИЕ ОТВЕТСТВЕННОСТИ В ОТНОШЕНИИ СЛУЧАЙНЫХ ИЛИ ПОБОЧНЫХ УБЫТКОВ, ПОЭТОМУ ДАННОЕ ОГРАНИЧЕНИЕ МОЖЕТ НЕ РАСПРОСТРАНЯТЬСЯ НА ВАС.
ДАННАЯ ОГРАНИЧЕННАЯ ГАРАНТИЯ ПРЕДОСТАВЛЯЕТ ВАМ ОПРЕДЕЛЕННЫЕ ЮРИДИЧЕСКИЕ ПРАВА; ВЫ МОЖЕТЕ ИМЕТЬ ДОПОЛНИТЕЛЬНЫЕ ПРАВА, В ЗАВИСИМОСТИ ОТ ВАШЕЙ ЮРИСДИКЦИИ.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Η Western Digital εγγυάται στον τελικό χρήστη («Εσάς», «Εσείς») ότι το παρόν προϊόν («Προϊόν»), εξαιρουμένου του περιεχομένου (content) ή και του λογισμικού που χορηγήθηκε με ή επί του Προϊόντος, είναι ελεύθερο πραγματικών ελαττωμάτων κατασκευής, είναι σύμφωνο προς τις δημοσιευμένες προδιαγραφές προϊόντων της Western Digital και κατάλληλο για κανονική χρήση σύμφωνα με τις δημοσιευμένες οδηγίες κατά την διάρκεια της καθοριζομένης στον πίνακα Περιόδου Εγγυήσεως, που αρχίζει από την ημερομηνία αγοράς, υπό τον όρο ότι το προϊόν έχει νομίμως τεθεί στην αγορά. Η παρούσα Εγγύηση παρέχεται αποκλειστικά σε Εσάς και δεν είναι μεταβιβάσιμη.
H παρούσα Εγγύηση δεν καλύπτει χρήση του Προϊόντος σε σχέση με τις ακόλουθες χρήσεις ή συσκευές (όπως ορίζονται από την Western Digital): (i) φθορά από τη συνήθη χρήση του Προϊόντος, (ii) συσκευές παρακολούθησης μέσω βίντεο, ασφάλειας και επιτήρησης, (iii) κάμερες δικτύου/διαδικτύου (ip) , (iv) συσκευές καταγραφής εντός αυτοκινήτου/ κάμερες επί του ταμπλό (dashboard cameras/black box cameras), (v) συσκευές προβολής που αναπαράγουν επαναλαμβανόμενα βίντεο (loop video devices), (vi) αποκωδικοποιητές συνεχόμενης καταγραφής (set top-box devices) , (vii) συσκευές συνεχoύς καταγραφής δεδομένων, όπως εξυπηρετητές (servers), ή (viii) οποιαδήποτε άλλη υπερβολική χρήση που υπερβαίνει την κανονική χρήση σύμφωνα με τις δημοσιευμένες οδηγίες. Για πληροφορίες αναφορικά με τα Προϊόντα Western Digital που προορίζονται για χρήση σε σχέση με τις χρήσεις και συσκευές που αναφέρονται ανωτέρω υπό (i) – (viii) παρακαλούμε απευθυνθείτε στην ιστοσελίδα μας για προϊόντα υψηλής αντοχής, που βρίσκεται εδώ.
Η εγγύηση καλύπτει μόνο γνήσια προϊόντα Western Digital®. Καταναλωτές του Ευρωπαικού Οικονομικού Χώρου (ΕΟΧ) μόνο: Η εταιρεία Western Digital Technologies, Inc. και οι θυγατρικές αυτής ("WDT") δεν θα παρέχουν καμία υποστήριξη για προϊόντα τα οποία δεν εισήχθησαν ή δεν τέθηκαν στο εμπόριο στον Ευρωπαϊκό Οικονομικό Χώρο από την ίδια την WDT ή με την συναίνεσή της και δεν διατέθηκαν μέσω των εξουσιοδοτημένων δικτύων της.
Για να προβάλλετε αξιώσεις από την εγγύηση παρακαλούμε επικοινωνήστε με την Western Digital στα τηλέφωνα που είναι στον πίνακα ή στη διεύθυνση support@wdc.com εντός της Περιόδου Εγγυήσεως παρέχοντας την απόδειξη αγοράς (αποδεικνύουσα την ημερομηνία και τον τόπο αγοράς και το όνομα του μεταπωλητή) και το όνομα, τύπο και τον αριθμό του προϊόντος. Μπορείτε να επιστρέψετε το προϊόν αφού πρώτα λάβετε αριθμό Εξουσιοδότησης Επιστροφής Υλικού και σύμφωνα με κάθε περαιτέρω οδηγίες. Για περαιτέρω οδηγίες επισκεφθείτε τη σελίδα westerndigital.com/el-gr/support. Η παρούσα Εγγύηση τελεί υπό την προϋπόθεση της επιστροφής του Προϊόντος. Η Western Digital δεν ευθύνεται για οποιαδήποτε απώλεια ή ζημία του Προϊόντος κατά την μεταφορά.
Η Western Digital μπορεί, κατά την διακριτική της ευχέρεια: (1) να επιδιορθώσει ή να αντικαταστήσει το Προϊόν με ένα καινούργιο Προϊόν ίσων ή ανώτερων δυνατοτήτων, ή οποιοδήποτε ισοδύναμο προϊόν· (2) εάν δεν μπορέσει να επιδιορθώσει ή να αντικαταστήσει το Προϊόν, θα επιστρέψει τα χρήματα που αναλογούν στην τρέχουσα αγοραία αξία του Προϊόντος κατά τον χρόνο που υποβλήθηκε στην Western Digital η αξίωση από την εγγύηση.
Η Western Digital δεν ευθύνεται για έμμεση ή παρεπόμενη ζημία (συμπεριλαμβανομένης της απώλειας δεδομένων) ή για ζημία που προκλήθηκε λόγω μη κατάλληλης χρήσης (συμπεριλαμβανομένης της χρήσης σε μη συμβατή συσκευή ή με μη συμβατό τρόπο και της χρήσης που δεν είναι σύμφωνη με τις οδηγίες), ή λόγω μη κατάλληλης εγκατάστασης, επισκευής από μη επαγγελματία, τροποποίησης ή ατυχήματος. Το παρόν αποτελεί την πλήρη ευθύνη της Western Digital, η οποία δεν δύναται ποτέ να υπερβεί το τίμημα που καταβάλατε για το προϊόν πλέον των απαραίτητων εξόδων στα οποία υποβλήθηκατε για την υποβολή της αξίωσης από την εγγύηση. Τα προϊόντα της Western Digital δεν θα πρέπει να χρησιμοποιούνται σε εφαρμογές στις οποίες από τυχόν βλάβη απειλείται κίνδυνος τραυματισμού ή ζωής, όπως σε συστήματα υποστήριξης ζωής. Η WESTERN DIGITAL ΑΠΟΠΟΙΕΙΤΑΙ ΚΑΘΕ ΡΗΤΗ ΚΑΙ ΣΙΩΠΗΡΗ ΕΓΓΥΗΣΗ ΣΤΟ ΑΝΩΤΑΤΟ ΒΑΘΜΟ ΠΟΥ ΕΠΙΤΡΕΠΕΤΑΙ ΑΠΟ ΤΟ ΝΟΜΟ. ΣΕ ΠΕΡΙΠΤΩΣΗ ΠΟΥ Η WESTERN DIGITAL ΔΕΝ ΔΥΝΑΤΑΙ ΝΑ ΑΠΟΠΟΙΗΘΕΙ ΣΙΩΠΗΡΗ ΕΓΓΥΗΣΗ ΣΥΜΦΩΝΑ ΜΕ ΤΟ ΕΦΑΡΜΟΣΤΕΟ ΔΙΚΑΙΟ, ΤΟΤΕ ΣΤΟ ΒΑΘΜΟ ΠΟΥ ΕΠΙΤΡΕΠΕΤΑΙ, ΤΕΤΟΙΕΣ ΣΙΩΠΗΡΕΣ ΕΓΓΥΗΣΕΙΣ ΠΕΡΙΟΡΙΖΟΝΤΑΙ ΣΤΗΝ ΔΙΑΡΚΕΙΑ ΤΗΣ ΡΗΤΗΣ ΕΓΓΥΗΣΗΣ. ΩΣ ΔΙΑΡΚΕΙΑ ΤΗΣ ΕΓΓΥΗΣΗΣ ΣΕ ΠΡΟΪΟΝ ΑΝΤΙΚΑΤΑΣΤΑΣΗΣ ΟΡΙΖΕΤΑΙ ΤΟ ΜΕΡΟΣ ΤΗΣ ΠΕΡΙΟΔΟΥ ΕΓΓΥΗΣΗΣ ΠΟΥ ΑΠΟΜΕΝΕΙ ΣΤΟ ΑΡΧΙΚΟ ΠΡΟΪΟΝ. ΚΑΠΟΙΑ ΚΡΑΤΗ ('Η ΔΙΚΑΙΟΔΟΣΙΕΣ) ΔΕΝ ΕΠΙΤΡΕΠΟΥΝ ΤΟΝ ΑΠΟΚΛΕΙΣΜΟ 'Η ΠΕΡΙΟΡΙΣΜΟ ΤΩΝ ΕΜΜΕΣΩΝ/ΠΑΡΕΠΟΜΕΝΩΝ ΖΗΜΙΩΝ, ΟΠΟΤΕ, ΣΤΗΝ ΠΕΡΙΠΤΩΣΗ ΑΥΤΗ, Ο ΩΣ ΑΝΩ ΑΠΟΚΛΕΙΣΜΟΣ Ή ΠΕΡΙΟΡΙΣΜΟΣ ΔΕΝ ΘΑ ΕΦΑΡΜΟΖΕΤΑΙ ΣΕ ΕΣΑΣ.
Η παρούσα Εγγύηση σας παρέχει συγκεκριμένα δικαιώματα. Το εθνικό δίκαιο σας δύναται να σας παρέχει άλλα δικαιώματα τα οποία δεν θίγονται από την παρούσα εγγύηση.
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital niniejszym gwarantuje nabywcy – użytkownikowi końcowemu (“Użytkownik”), że produkt ( “Produkt”), z wyjątkiem treści lub oprogramowania dostarczonego z Produktem lub zainstalowanego na nim, jest wolny od wad materiałowych powstałych podczas produkcji, odpowiada opublikowanej specyfikacji produktów Western Digital i nadaje się do normalnego użytkowania zgodnego z opublikowaną instrukcją podczas Okresu Gwarancyjnego określonego w tabeli, poczynając od daty nabycia i pod warunkiem, że Produkt trafił na rynek legalnie. Niniejsza gwarancja jest udzielana wyłącznie Użytkownikowi i nie może być przeniesiona.
Niniejsza gwarancja nie obejmuje przypadków, gdy Produkt zastosowano w niżej określony sposób lub w połączeniu z którymkolwiek z niżej wymienionych urządzeń (wskazanych przez Western Digital): (i) normalne zużycie, (ii) wideo monitoring, zabezpieczenia i urządzenia nadzoru, (iii) protokół IP / kamery sieciowe, (iv) urządzenia rejestrujące w samochodzie / kamery na desce rozdzielczej / kamery czarnej skrzynki, (v) urządzenia wyświetlające z pętlą wideo, (vi) urządzenia dekodera ciągłego nagrywania, (vii) urządzenia ciągłego rejestrowania danych, takie jak serwery, lub (viii) inne zastosowania, przekraczające zasady normalnego użytkowania określone w opublikowanych instrukcjach.
Niniejsza gwarancja obejmuje wyłącznie oryginalne produkty Western Digital® i jest oferowana wyłącznie konsumentom z Europejskiego Obszaru Gospodarczego. Western Digital Technologies, Inc. ani jej spółki powiązane (tj. wszystkie podmioty powiązane z nią kapitałowo w sposób bezpośredni lub pośredni, w szczególności podmioty w sposób bezpośredni lub pośredni posiadające udziały w jej kapitale zakładowym, podmioty od niej w ten sposób zależne lub powiązane; dalej łącznie wraz z Western Digital Technologies, Inc. zwane "WDT") nie udzielają żadnej gwarancji dla jakichkolwiek produktów, które nie zostały importowane lub wprowadzone do obrotu na terytorium Europejskiego Obszaru Gospodarczego przez WDT lub za zgodą WDT i sprzedane za pośrednictwem autoryzowanych dystrybutorów WDT.
Aby złożyć reklamację gwarancyjną, prosimy o kontakt z firmą Western Digital pod numerem telefonu wymienionym w tabeli lub pod adresem poczty elektronicznej support@wdc.com w ciągu Okresu Gwarancyjnego i dostarczenie dowodu zakupu (zawierającego datę i miejsce zakupu oraz nazwę sprzedawcy) oraz nazwy produktu, jego rodzaj i numer. Nabywca może zwrócić produkt po pierwszym uzyskaniu numeru autoryzacji zwrotu (Return Material Authorization) i po spełnieniu innych wymienionych zaleceń. Aby uzyskać więcej informacji, należy wejść na stronę westerndigital.com/pl-pl/support. Uprawnienia z niniejszej gwarancji można zrealizować pod warunkiem dokonania zwrotu Produktu. Western Digital nie ponosi odpowiedzialności za jakąkolwiek utratę lub uszkodzenie Produktu podczas transportu.
Western Digital może, według własnego uznania: (1) naprawić lub wymienić Produkt na nowy Produkt o tych samych lub lepszych parametrach lub na inny porównywalny Produkt; lub (2) zwrócić aktualną wartość rynkową Produktu, gdy reklamacja jest skierowana do Western Digital, a Western Digital nie jest w stanie naprawić Produktu lub go wymienić.
Western Digital nie ponosi odpowiedzialności za szkody pośrednie lub wynikowe (w tym utratę danych) lub za szkody spowodowane niewłaściwym użytkowaniem (w tym stosowaniem w niekompatybilnym urządzeniu lub w inny sposób i zastosowaniem innym niż wskazane w instrukcji) lub nieprawidłowym zainstalowaniem, nieprofesjonalną naprawą, modyfikacją lub wypadkiem. Niniejsza gwarancja wyczerpuje odpowiedzialność firmy Western Digital; odpowiedzialność ta jest ograniczona do ceny, którą Użytkownik zapłacił za Produkt, powiększonej o koszty, które Użytkownik poniósł w celu zgłoszenia reklamacji. Produkty firmy Western Digital nie powinny być używane w zastosowaniach, których awaria mogłaby spowodować zagrożenie zdrowia lub życia, takich jak systemy podtrzymywania życia. WESTERN DIGITAL WYŁĄCZA WSZELKIE GWARANCJE WYRAŹNE LUB DOROZUMIANE W NAJSZERSZYM ZAKRESIE DOZWOLONYM PRZEZ PRAWO. JEŚLI WESTERN DIGITAL NIE MOŻE WYŁĄCZYĆ DOROZUMIANYCH GWARANCJI ZGODNIE Z OBOWIĄZUJĄCYM PRAWEM, TO TAKIE DOROZUMIANE GWARANCJE SĄ WAŻNE TYLKO PRZEZ OKRES OBOWIĄZYWANIA WYRAŹNEJ GWARANCJI. OKRES GWARANCJI NA PRODUKTY WYMIENIONE NA NOWE BĘDZIE OGRANICZONY DO OKRESU GWARANCJI, JAKI POZOSTAŁ DLA PRODUKTU PIERWOTNIE ZAKUPIONEGO. NIEKTÓRE KRAJE (LUB JURYSDYKCJE) NIE ZEZWALAJĄ NA WYŁĄCZENIE LUB OGRANICZENIE ODPOWIEDZIALNOŚCI ZA SZKODY PRZYPADKOWE LUB POŚREDNIE I W TAKIEJ SYTYUACJI POWYŻSZE WYŁĄCZENIA LUB OGRANICZENIA MOGĄ NIE MIEĆ ZASTOSOWANIA DO KONKRETNEGO UŻYTKOWNIKA.
Niniejsza gwarancja daje Użytkownikowi określone prawa. Krajowe, stanowe i lokalne przepisy mogą zapewniać Użytkownikowi inne prawa, na które niniejsza gwarancja nie ma wpływu.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
この限定保証は、最初の購入者が、再販目的ではなく通常の使用目的で、承認された G-Technology® HDD 製品取扱販売店から購入した、G-Technology の新品のストレージ製品に適用されます。 G-Technology は、下記の例外を除き、対象製品の材質や構造に欠陥がないことを保証します。
この限定保証の適用期間は、最初に購入された時期および場所に応じて、1 年、2 年、3 年、5 年、または購入日からの一定期間になります。 お持ちの G-Technology 製品の保証内容を確認するには、 https://www.westerndigital.com/es-es/support をご覧ください。 保証を受ける資格を証明するのに、有効な購入証明が必要となる場合があります。 有効な購入証明をお持ちでない場合は、G-Technology から公認販売業者に販売された日付から、限定保証期間が起算されます。
この限定保証では、商業的利用、誤用、事故、ハードウェアまたはソフトウェアの改造または改変、変造、製品仕様に適さない物理的環境または動作環境、不適切なメンテナンス、G-Technology が責任を負わない製品に起因する障害による損害は保証されません。 中断なしの動作、またはエラーなしの動作に関する保証もありません。 データの損失に関する保証もありません（製品に保存されているデータは定期的に別のストレージ製品にバックアップする必要があります）。 識別ラベルがはがれたり、改変された製品に関する保証もありません。 G-Technology は、商品性および特定目的への適合性の黙示的な保証または条件を含む、その他のいかなる保証も行いません。 一部の法域では、黙示的な保証の制限は認められていないため、この制限はユーザーによって適用されない場合があります。 G-Technology は、この限定保証の適用範囲ではない製品をユーザーに返却する責任を負いません。
製品に問題がある場合は、限定保証サービスを請求する前に、まず、G-Technology または再販業者が定めているトラブルシューティング手順に従ってください。 限定保証サービスを受けるには、まず、 https://www.westerndigital.com/es-es/support に記載されている適切な G-Technology コールセンターに連絡し、製品返品承認（Return Materials Authorization）と送り先住所を入手する必要があります。 認可されている方法で梱包された、対象のハードディスクドライブを、弊社のロジスティクスセンターに返却してください。 梱包のガイドラインについては、 https://www.westerndigital.com/es-es/support をご覧ください。 弊社のロジスティクスセンターに発送するときの送料、税金、および保険料は、すべてユーザーの負担になります。 返品する前に、製品に保存されている個人情報をすべて削除してください。
G-Technology では、送料先払いで、ドライブを同等機能の交換用の製品と交換します。 G-Technology では、お客様の製品を、以前使用されていた、G-Technology の仕様を満たすよう修理およびテストされた既使用品と交換する場合があります。 交換された製品が G-Technology の配送地点で配送業者に渡された時点で、ユーザーにその製品の所有権が与えられます。 ユーザーは、交換された製品の輸入に責任を負います（該当する場合）。 G-Technology は、返品されたドライブをお客様には返却しませんので、お客様の責任で、返品前にデータを別のメディアに移動させてください。 データ復元はこの限定保証の範囲外であり、保証の返品プロセスには含まれていません。 交換された製品の保証期間は、最初の製品の保証の残存期間または 90 日間、どちらか長い方になります。
G-Technology およびその系列会社、サプライヤ、販売業者、再販業者は、1) 損害（死亡を含む身体および有形個人財産に対する損害を除く）に関する第三者からユーザーへの申し立て、2) ユーザーのデータの損失またはデータに対する損害、3) 特別、付随的もしくは間接的な損害、または経済上の派生的な損害（収益の損失、節約機会の喪失を含む）について、たとえその可能性を知らされていたとしても、一切責任を負いません。 一部の法域では、責任の制限、偶発的な損害、派生的な損害は認められていないため、上記の制限はユーザーによって適用されない場合があります。
この限定保証により、ユーザーには特定の法的権利が与えられます。また、ユーザーはその他の権利を有する場合もありますが、これは法域によって異なります。
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
Αυτή η Περιορισμένη Εγγύηση ισχύει για τα νέα προϊόντα αποθήκευσης της G-Technology® HDD τα οποία αγοράζονται από έναν εξουσιοδοτημένο αντιπρόσωπο της G-Technology από τον αρχικό αγοραστή για κανονική χρήση και όχι για μεταπώληση. Η G-Technology εγγυάται ότι τα προϊόντα που καλύπτονται δεν έχουν ελαττώματα στα υλικά και την ποιότητα κατασκευής, με τις εξαιρέσεις που αναφέρονται παρακάτω.
Αυτή η περιορισμένη εγγύηση διαρκεί για 1 έτος, 2 έτη, 3 έτη ή 5 έτη ή για μια καθορισμένη χρονική περίοδο από την ημερομηνία αγοράς, ανάλογα με το χρόνο και το σημείο αρχικής αγοράς του προϊόντος. Για να προσδιορίσετε την εγγύηση ειδικά για το προϊόν σας, επισκεφθείτε την τοποθεσία https://www.westerndigital.com/es-es/support. Ενδέχεται να ζητηθεί μια έγκυρη απόδειξη αγοράς, για να αποδειχθεί ότι το προϊόν σας πληροί τις προϋποθέσεις κάλυψης. Αν δεν διαθέτετε έγκυρη απόδειξη αγοράς, η περίοδος της περιορισμένης εγγύησης θα υπολογιστεί από την ημερομηνία πώλησης από την G-Technology στον εξουσιοδοτημένο διανομέα.
Η περιορισμένη εγγύηση δεν καλύπτει ζημιές που προκύπτουν από εμπορική χρήση, εσφαλμένη χρήση, ατύχημα, τροποποίηση ή μεταβολή στο υλικό ή το λογισμικό, παραποίηση, ακατάλληλο φυσικό ή λειτουργικό περιβάλλον που δεν προβλέπεται από τις προδιαγραφές του προϊόντος, ακατάλληλη συντήρηση ή σφάλμα που προκαλείται από ένα προϊόν για το οποίο δεν ευθύνεται η G-Technology. Δεν υπάρχει εγγύηση αδιάλειπτης ή απρόσκοπτης λειτουργίας. Δεν υπάρχει εγγύηση για απώλεια δεδομένων—πρέπει να δημιουργείτε τακτικά αντίγραφα ασφαλείας των δεδομένων που αποθηκεύονται στο προϊόν σας σε ξεχωριστό προϊόν αποθήκευσης. Δεν υπάρχει εγγύηση για προϊόν του οποίου έχουν αφαιρεθεί ή αλλοιωθεί οι ετικέτες αναγνώρισης. Η G-TECHNOLOGY ΔΕΝ ΠΑΡΕΧΕΙ ΚΑΜΙΑ ΑΛΛΗ ΕΓΓΥΗΣΗ ΟΠΟΙΟΥΔΗΠΟΤΕ ΕΙΔΟΥΣ, ΠΕΡΙΛΑΜΒΑΝΟΜΕΝΩΝ ΕΝΔΕΙΚΤΙΚΑ ΤΩΝ ΣΙΩΠΗΡΩΝ ΕΓΓΥΗΣΕΩΝ Ή ΤΩΝ ΟΡΩΝ ΕΜΠΟΡΕΥΣΙΜΟΤΗΤΑΣ ΚΑΙ ΚΑΤΑΛΛΗΛΟΤΗΤΑΣ ΓΙΑ ΣΥΓΚΕΚΡΙΜΕΝΟ ΣΚΟΠΟ. ΟΡΙΣΜΕΝΑ ΑΡΜΟΔΙΑ ΔΙΚΑΣΤΗΡΙΑ ΔΕΝ ΕΠΙΤΡΕΠΟΥΝ ΤΟΝ ΠΕΡΙΟΡΙΣΜΟ ΤΩΝ ΣΙΩΠΗΡΩΝ ΕΓΓΥΗΣΕΩΝ, ΕΠΟΜΕΝΩΣ ΑΥΤΟΣ Ο ΠΕΡΙΟΡΙΣΜΟΣ ΕΝΔΕΧΕΤΑΙ ΝΑ ΜΗΝ ΙΣΧΥΕΙ ΓΙΑ ΕΣΑΣ. Η G-Technology δεν ευθύνεται για την επιστροφή προς εσάς προϊόντος που δεν καλύπτεται από αυτήν την περιορισμένη εγγύηση.
Αν αντιμετωπίζετε πρόβλημα με ένα προϊόν, πριν καταφύγετε στην υπηρεσία περιορισμένης εγγύησης, ακολουθήστε πρώτα τις διαδικασίες αντιμετώπισης προβλημάτων που προτείνει η G-Technology ή ο μεταπωλητής. Για να αποκτήσετε την υπηρεσία περιορισμένης εγγύησης, πρέπει πρώτα να λάβετε Έγκριση Επιστροφής Υλικού και μια διεύθυνση αποστολής, επικοινωνώντας με το αρμόδιο τηλεφωνικό κέντρο της G-Technology που αναγράφεται στη διεύθυνση https://www.westerndigital.com/es-es/support. Πρέπει να επιστρέψετε τη μονάδα σκληρού δίσκου που καλύπτεται από την εγγύηση στο κέντρο διοικητικής μέριμνας της εταιρείας μας, χρησιμοποιώντας εγκεκριμένη συσκευασία. Οδηγίες για τη συσκευασία θα βρείτε στη διεύθυνση: https://www.westerndigital.com/es-es/support. Πρέπει να καταβάλετε τις σχετικές χρεώσεις μεταφοράς, τους δασμούς και την ασφάλιση κατά την αποστολή της μονάδας στο κέντρο διοικητικής μέριμνας της εταιρείας μας. Πρέπει να αφαιρέσετε όλες τις προσωπικές πληροφορίες από το προϊόν πριν από την επιστροφή του.
H G-Technology θα αντικαταστήσει τη μονάδα με ένα προϊόν ίδιας λειτουργικότητας, με προπληρωμένα έξοδα μεταφοράς. Η G-Technology δύναται να αντικαταστήσει το προϊόν σας με ένα προϊόν που είχε χρησιμοποιηθεί, επισκευαστεί και δοκιμαστεί παλαιότερα προκειμένου να πληροί τις προδιαγραφές της G-Technology. Δικαίωμα επί του προϊόντος αντικατάστασης αποκτάτε με την παράδοσή του στον μεταφορέα στο σημείο αποστολής της G-Technology. Είστε υπεύθυνοι για την εισαγωγή του προϊόντος αντικατάστασης, εάν χρειαστεί. Η G-Technology δεν θα σας επιστρέψει την αρχική μονάδα. Ως εκ τούτου, είστε υπεύθυνοι για τη μεταφορά των δεδομένων σε άλλο μέσο πριν την επιστροφή του προϊόντος. Η ανάκτηση δεδομένων δεν καλύπτεται από την παρούσα περιορισμένη εγγύηση και δεν αποτελεί μέρος της διαδικασίας επιστροφής που προβλέπει η εγγύηση. Η G-Technology εγγυάται ότι το προϊόν αντικατάστασης καλύπτεται για το υπόλοιπο χρονικό διάστημα της εγγύησης του αρχικού προϊόντος ή από εγγύηση 90 ημερών και ισχύει η μεγαλύτερη εκ των δύο.
Η G-TECHNOLOGY ΚΑΙ ΟΙ ΣΥΝΔΕΔΕΜΕΝΕΣ ΕΤΑΙΡΕΙΕΣ, ΠΡΟΜΗΘΕΥΤΕΣ, ΔΙΑΝΟΜΕΙΣ ΚΑΙ ΜΕΤΑΠΩΛΗΤΕΣ ΤΗΣ ΔΕΝ ΕΥΘΥΝΟΝΤΑΙ ΓΙΑ ΟΠΟΙΟΔΗΠΟΤΕ ΑΠΟ ΤΑ ΕΞΗΣ: 1) ΑΞΙΩΣΕΙΣ ΤΡΙΤΩΝ ΕΝΑΝΤΙΟΝ ΣΑΣ ΓΙΑ ΖΗΜΙΕΣ (ΕΚΤΟΣ ΑΠΟ ΣΩΜΑΤΙΚΟ ΤΡΑΥΜΑΤΙΣΜΟ ΠΕΡΙΛΑΜΒΑΝΟΜΕΝΟΥ ΘΑΝΑΤΟΥ ΚΑΙ ΖΗΜΙΑ ΠΡΟΣΩΠΙΚΗΣ ΙΔΙΟΚΤΗΣΙΑΣ, 2) ΑΠΩΛΕΙΑ Ή ΚΑΤΑΣΤΡΟΦΗ ΤΩΝ ΔΕΔΟΜΕΝΩΝ ΣΑΣ Ή 3) ΕΙΔΙΚΕΣ, ΘΕΤΙΚΕΣ Ή ΕΜΜΕΣΕΣ ΖΗΜΙΕΣ Ή ΟΙΚΟΝΟΜΙΚΕΣ ΑΠΟΘΕΤΙΚΕΣ ΖΗΜΙΕΣ (ΠΕΡΙΛΑΜΒΑΝΟΜΕΝΗΣ ΤΗΣ ΑΠΩΛΕΙΑΣ ΚΕΡΔΩΝ Ή ΑΠΟΤΑΜΙΕΥΣΕΩΝ), ΑΚΟΜΑ ΚΑΙ ΑΝ ΕΙΣΤΕ ΕΝΗΜΕΡΟΙ ΓΙΑ ΤΟ ΕΝΔΕΧΟΜΕΝΟ. ΚΑΠΟΙΑ ΑΡΜΟΔΙΑ ΔΙΚΑΣΤΗΡΙΑ ΔΕΝ ΕΠΙΤΡΕΠΟΥΝ ΤΟΝ ΠΕΡΙΟΡΙΣΜΟ ΕΥΘΥΝΗΣ, ΘΕΤΙΚΩΝ Ή ΑΠΟΘΕΤΙΚΩΝ ΖΗΜΙΩΝ, ΕΠΟΜΕΝΩΣ ΟΙ ΠΑΡΑΠΑΝΩ ΠΕΡΙΟΡΙΣΜΟΙ ΕΝΔΕΧΕΤΑΙ ΝΑ ΜΗΝ ΙΣΧΥΟΥΝ ΓΙΑ ΕΣΑΣ.
ΑΥΤΗ Η ΠΕΡΙΟΡΙΣΜΕΝΗ ΕΓΓΥΗΣΗ ΣΑΣ ΠΑΡΕΧΕΙ ΣΥΓΚΕΚΡΙΜΕΝΑ ΝΟΜΙΚΑ ΔΙΚΑΙΩΜΑΤΑ ΚΑΙ ΕΝΔΕΧΕΤΑΙ ΝΑ ΕΧΕΤΕ ΚΑΙ ΑΛΛΑ ΔΙΚΑΙΩΜΑΤΑ ΠΟΥ ΠΟΙΚΙΛΛΟΥΝ ΜΕΤΑΞΥ ΑΡΜΟΔΙΩΝ ΔΙΚΑΣΤΗΡΙΩΝ.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital garantit à l'utilisateur final que ce produit, à l'exception du contenu et des programmes fournis sur ou avec le produit, est exempt de défaut significatif de fabrication, est conforme aux spécifications du produit publiées par Western Digital et est adapté à un usage normal pendant la Période de Garantie spécifiée dans le tableau et débutant au jour d'achat sous réserve que le produit ait été légalement mis sur le marché.
Pour formuler une demande en garantie, veuillez contacter Western Digital au numéro de téléphone dans le tableau ou à l'adressesupport@wdc.com durant la Période de Garantie en fournissant une preuve d'achat (montrant la date et le lieu d'achat, ainsi que le nom du revendeur), le nom du produit, son type et son numéro de série. Vous pourrez retourner le produit après avoir obtenu au préalable un Numéro d'Autorisation de Retour de Matériel et suivi les autres lignes directrices listées. Pour plus d'informations, veuillez vous reporter à westerndigital.com/fr-ca/support.
Western Digital pourra réparer le produit ou vous fournir un produit équivalant ou, si le produit ne peut être réparé ou remplacé, vous rembourser le prix d'achat. Western Digital ne sera en aucun cas responsable des dommages indirects ou par ricochet (incluant les pertes de données), les dommages causés par un usage impropre (incluant l'usage avec des appareils non compatibles et tout usage non conforme aux instructions), une installation impropre, une réparation par un non professionnel, une modification ou un accident. Cela constitue toute la responsabilité de Western Digital qui ne pourra en aucun cas excéder le prix payé pour le produit, complété des frais nécessaires que vous avez engagés pour formuler la demande en garantie. Les produits Western Digital ne doivent pas être utilisés dans des applications où un dysfonctionnement pourrait causer des blessures ou porter atteinte à la vie, tels que les systèmes de maintien en vie.
Western Digital exclut toute garantie expresse ou légale dans la mesure où une telle exclusion est autorisée par la loi. Si Western Digital ne pourrait se dégager d'une garantie légale au titre de la loi applicable, alors, dans la mesure du possible, la durée de ces garanties légales sera limitée à la durée de la garantie expresse. La durée de garantie d'un produit remplacé correspond à la durée restante de la Période de Garantie de votre produit d'origine.
Les loi nationales, fédérales et locales peuvent vous conférer d'autres droits qui ne sont pas affectés par la présente garantie.
تقدر Western Digital ("WD") عملك وتحاول دائمًا تقديم أفضل الخدمات لك.
لا تقدم شركة WD ضمانًا محدودًا إلا إذا تم شراء منتج WD ("المنتج") من موزع معتمد أو جهة معتمدة لإعادة البيع. قد يبيع الموزعون المنتجات إلى بائعي التجزئة الذين يبيعونها بدورهم إلى المستخدمين النهائيين. يُرجى الرجوع إلى المذكور أدناه للتعرف على معلومات الضمان أو الحصول على الخدمة. لن تتوفر خدمة الضمان إلا إذا أُعيد المنتج لمركز رد منتجات معتمد في المنطقة (المناطق التي يغطيها الضمان محددة في دول كندا والولايات المتحدة الأمريكية ودول أمريكا اللاتينية ودول أوروبا ودول منطقة الشرق الأوسط ودول أفريقيا ودول منطقة آسيا والمحيط الهادي والهند وتايلاند) التي شحنت WD المنتج إليها في بادئ الأمر، والتي قد يكون لها نتائج ضمنية محددة بالمنطقة على الضمان.
إذا كان منتجك قد تم شراؤه من البداية كمكون متكامل في النظام من قبل الشركة المصنعة له فإن شركة WD لا تقدم أي ضمان محدود. يُرجى الاتصال بالمكان الذي اشتريت منه النظام أو بالشركة المصنعة له مباشرةً للحصول على خدمة الضمان.
لا شيء في هذا الضمان يغير أو يستثني حقوقك القانونية وفق قانون المنافسة والمستهلك الأسترالي أو قانون ضمانات المستهلك النيوزيلندي. يحدد هذا الضمان المنهج المفضل لدى شركة WD في حل شكاوى الضمان والذي من المرجح أن يكون سريعًا وبسيطًا لكل الأطراف.
لا توجد ضمانات أخرى سواء كانت صريحة أو ضمنية بالقانون، وهذا يشمل على سبيل المثال لا الحصر الضمانات المشمولة في قانون بيع البضائع، فيما يتعلق بالمنتج. إذا اشتريت المنتج في نيوزيلندا لأغراض التجارة، فأنت تقبل أن قانون ضمانات المستهلك النيوزيلاندي لا ينطبق وتوافق على هذا.
وفي أستراليا تكون منتجاتنا مصحوبة بضمانات لا يمكن استثناؤها بموجب قانون المستهلك الأسترالي. ولديك الحق في استبدال المنتج أو استرداد الثمن المدفوع نظرًا لوجود خلل كبير، ويحق لك صرف تعويض عن أي خسارة أو تلف آخر معقول يمكن أخذه في الحسبان. كما يحق لك أيضًا أن تُصلح البضائع لك أو أن تُستبدل إذا لم تكن ذات جودة مقبولة ولا يصل الخلل إلى مستوى الخلل الكبير. يحدد قانون المستهلك الأسترالي ما يمثل خللاً كبيرًا.
الضمان
تضمن WD أن يكون المنتج في أثناء استعماله العادي، ووفقًا للمدة المبينة أدناه، خاليًا من عيوب مواد التصنيع والصناعة ويتوافق مع مواصفات WD. يُرجى الرجوع إلى هذا الرابط لتحديد مدة فترة الضمان https://support-en.wd.com/app/Warranty_Policy#group3 تبدأ مدة الضمان من تاريخ الشراء المبين في فاتورة الشراء من الموزع أو المورد المعتمد. ويجب الحفاظ على إثبات الشراء لتكون مستحقًا لهذا الضمان ولكي يثبت تاريخ بدء هذا الضمان. لن تتوفر خدمة الضمان ما لم يُعاد المنتج إلى موزع معتمد أو مورد معتمد أو مركز إعادة إقليمي تابع لشركة WD حيث شحنت شركة WD المنتج لأول مرة. قد تتيح WD ضمانات ممتدة للشراء وفقًا لما تراه. لا تتحمل WD أي مسؤولية عن أي منتج مرتجع إذا قررت WD أن المنتج (1) لم يتم شراؤه من موزع معتمد، أو بائع معتمد، (2) أو لم يُستخدم حسب مواصفات وتعليمات WD، (3) أو لم يُستخدم للغرض المخصص له، (4) أو أن المنتج مسروق من WD أو أن العيب المزعوم (أ) غير موجود أو (ب) يتعذر إصلاحه على نحو معقول بسبب وقوع التلف قبل استلام WD للمنتج أو (ج) بسبب سوء الاستعمال أو التركيب غير السليم أو التعديل (بما في ذلك إزالة الملصقات أو طمسها وفتح الأغلفة الخارجية أو إخراجها بما في ذلك إطار التثبيت، ما لم يكن المنتج مدرجاً في قائمة المنتجات القابلة للخدمة المحدودة من قبل المستخدم وأن يكون التعديل المحدد ضمن نطاق التعليمات السارية، كما هو موضح في https://support-en.wd.com)، أو نتيجة وقوع حادث أو سوء الاستعمال أثناء وجود المنتج في حيازة شخص آخر غير WD.
تُعد المنتجات عناصر معقدة وهشة قد تتعطل أحيانًا بسبب (أ) أسباب خارجية، بما في ذلك على سبيل المثال دون الحصر، سوء الاستعمال والتعرض للحرارة والبرودة والرطوبة وانقطاع التيار الكهربائي أو (ب) العيوب الداخلية. وقد تؤدي حالات الأعطال هذه إلى فقد البيانات أو تلفها أو حذفها أو تبدلها. يجب الانتباه إلى أنك مسؤول عن فقدان البيانات أو تلفها أو حذفها أو تبدلها مهما كان السبب، وكذلك أنت مسؤول عن النسخ الاحتياطي لهذه البيانات وحمايتها ضد الفقد أو التلف أو الحذف أو التبديل. وتوافق باستمرار على نسخ جميع البيانات الموجودة على هذا المنتج نسخًا احتياطيًا وإكمال النسخ الاحتياطي قبل طلب أي خدمة عامة ودعم فني من شركة WD.
في أستراليا، إذا لم يكن الجهاز من النوع الذي يتم الحصول عليه عادةً للاستخدام الشخصي أو المنزلي أو العائلي أو الاستهلاكي، بشرط أن يكون من المنصف والمعقول القيام بذلك، فإن شركة WD تقصر مسؤوليتها القانونية على استبدال المنتج أو توفير منتج مساوٍ أو أفضل.
يمتد هذا الضمان ليشمل المنتجات التي تم إصلاحها أو استبدالها لبقية المدة السارية للضمان الأصلي أو لمدة تسعين (90) يوماً من تاريخ الشحن للمنتج الذي تم إصلاحه أو استبداله، أيهما كان أطول. يُعد الضمان السابق هو ضمان WD الوحيد ويسري فقط على المنتجات المباعة على أنها جديدة.
الحصول على الخدمة
تقدر WD عملك وتحاول دائمًا تقديم أفضل الخدمات لك. إذا صادفت أية مشكلة، فالرجاء منحنا الفرصة لحلها قبل إعادة هذا المنتج. يمكن الإجابة عن أغلب أسئلة الدعم الفني من خلال قاعدة المعلومات الخاصة بنا أو عبر خدمة الدعم بالبريد الإلكتروني على https://support-en.wd.com. إذا كانت الإجابة غير متوفرة، أو إذا كنت تفضل ذلك، يُرجى الاتصال بـ WD على أرقام الهواتف السارية المدرجة في الرابط التالي: https://www.westerndigital.com/ar-sa/support/international-phone-numbers
إذا كنت ترغب في رفع شكوى، يجب أن تتصل أولاً بالتاجر الذي اشتريت منه الجهاز في البداية. إذا عجزت عن الاتصال بالبائع الذي اشتريت منه المنتج في الأصل، يُرجى زيارة موقعنا الخاص بدعم المنتج https://support-en.wd.com للحصول على معلومات حول كيفية الحصول على الخدمة أو ترخيص إعادة المواد (RMA). إذا تحدد أن المنتج قد يكون تالفًا، فسيتم تزويدك برقم RMA (ترخيص إعادة المواد) وإرشادات لإعادة المنتج. أيّ عملية إعادة غير مصرح بها (مثل، عملية إعادة لم يتم إصدار رقم RMA بشأنها) ستتم إعادتها إليك على نفقتك الخاصة. يجب شحن المرتجعات المصرح بها في حاوية شحن معتمدة، والدفع مقدماً والتأمين عليها وتوجيهها إلى العنوان الوارد مع رقم ترخيص إعادة المواد الخاص بك. بعد استلام الشكوى التأهيلية، إذا قررت شركة WD أو قرر البائع الذي اشتريت منه المنتج أساسًا بأن شكواك منطقية، فإن على شركة WD أو البائع، حسب تقديره إصلاح المنتج أو استبداله بمنتج مساوٍ له أو أفضل أو إعادة قيمة المنتج لك. أنت مسؤول عن أي نفقات خاصة بالشكوى في نطاق هذا الضمان. تتوفر لك المزايا المقدمة بموجب هذا الضمان بالإضافة إلى الحقوق والإبراءات الأخرى بموجب قانون المنافسة والمستهلك الأسترالي أو قانون ضمانات المستهلك النيوزيلندي.
يجب عليك الاحتفاظ بالعبوة الأصلية ومواد التعبئة لاستخدامها في تخزين أحد منتجات WD أو شحنه. لتحديد فترة الضمان النهائية، تحقق من انتهاء صلاحية الضمان (الرقم التسلسلي مطلوب) عبر الموقع https://support-en.wd.com.
شركة Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
لا يجوز إرجاع أي منتج مباشرةً إلى WD دون الاتصال أولاً بـ WD للحصول على رقم ترخيص إعادة المواد ("RMA"). إذا تحدد أن المنتج قد يكون تالفًا، فسيتم تزويدك برقم RMA (ترخيص إعادة المواد) وإرشادات لإعادة المنتج. أيّ عملية إعادة غير مصرح بها، مثل، عملية إعادة لم يتم إصدار رقم RMA بشأنها، ستتم إعادتها إليك على نفقتك الخاصة. يلزم شحن المرتجعات المصرح بها، والدفع مقدمًا والتأمين عليها وتوجيهها إلى العنوان الموضح على رقم RMA في حاوية شحن معتمدة يجب الاحتفاظ بالعلبة الأصلية ومواد التغليف لتخزين المنتج الخاص بك أو شحنه. إذا اشتبهت WD في حدوث عملية احتيال حيال منتجك المرتجع أو رأت أن هذا المنتج مزيف، يجوز لها، وفقًا لتقديرها الخاص مصادرة هذا المنتج أو اتخاذ أي إجراءات أخرى تراها ضرورية. لطلب RMA، يُرجى الضغط هنا.
تُعد الدول المحظورة غير مؤهلة لخدمات RMA
وفقًا للوائح الحكومة الأمريكية الحالية نحن ممنوعون من التعامل مع العملاء في البلدان والمناطق التالية
| كوريا الشمالية | إيران |
| جمهورية القرم (إقليم) | السودان |
| كوبا | سوريا |
إذا لم يكن بلدك مدرجًا في القائمة المحظورة ولم تتمكن من إنشاء RMA، يُرجى الاتصال بموزع Western Digital في هذا البلد لاستبدال المنتج. للحصول على قائمة كاملة بالموزعين المعتمدين في جميع أنحاء العالم، يرجى الاطلاع على قائمة الموزعين المعتمدين لدينا.
ينص الضمان المحدود لـ WD على أنه وفقًا للقيود التالية، سيكون كل منتج خاليًا من أي عيوب في المواد والتصنيع ويتوافق مع مواصفات WD الخاصة بالمنتج المحدد.
قيود الإصلاحات
يقتصر الإصلاح الحصري لأي منتج معيب على إصلاح هذا المنتج المعيب أو استبداله.
قد تختار WD توفير أي إصلاح أو مجموعة من الإصلاحات وفقًا لتقديرها الخاص. يجب أن يكون لدى WD وقتًا معقولاً بعد تحديد وجود منتج معيب لإصلاحه أو استبداله. سيُصنع المنتج البديل الخاص بـ WD بموجب الضمان المحدود الخاص بها من قطع غيار جديدة وأخرى مستخدمة ما زالت صالحة. ينطبق ضمان WD على المنتجات التي تم إصلاحها أو استبدالها لبقية المدة السارية للضمان الأصلي أو لمدة تسعين يوماً من تاريخ الشحن للمنتج الذي تم إصلاحه أو استبداله، أيهما كان أطول.
قيود الأضرار
لا يجب أن تتجاوز المسؤولية الكاملة لـ WD عن أي منتج معيب في أي حال من الأحوال سعر الشراء الخاص بهذا المنتج المعيب. يُطبق هذا القيد حتى إذا كانت WD لا تستطيع إصلاح أو استبدال أي منتج معيب أو لم تقوم بذلك، وفشل الإصلاح الخاص بك في غرضه الأساسي.
لا الأضرار المترتبة ولا أضرار الأخرى
بصرف النظر عن أي شيء آخر في هذه السياسة أو غيرها، لن تكون WD مسؤولة عما يتعلق بالمنتجات بموجب أي عقد أو إهمال أو مسؤولية صارمة أو نظرية قانونية أو عادلة (1) عن أي مبلغ يتجاوز سعر الشراء للمنتج المعيب أو (2) عن أي أضرار عامة أو تبعية أو عقابية أو عرضية أو خاصة. يتضمن هذا فقدان البيانات المسجلة، ووقف الاستخدام، وتكلفة استرداد البيانات المفقودة، والأرباح المفقودة، وتكلفة تثبيت أي من المنتجات أو إزالتها، وتثبيت المنتجات المستبدلة، وإصلاح أي من المنتجات المعيبة وأي فحص أو اختبار أو إعادة تصميم ناتجة عن أي عيب أو عن طريق إصلاح المنتجات الناشئة عن عيب في أي منتج أو استبدالها. لا يحد هذا القسم من المسؤولية عن الإصابة الجسدية للشخص.
لا تسمح بعض الولايات في الولايات المتحدة، باستثناء أو تقييد الأضرار العرضية أو التبعية، ولذلك قد لا تسري القيود أعلاه عليك. يمنحك هذا الضمان حقوقًا قانونية معينة وقد تتمتع بحقوق أخرى تختلف من ولاية إلى أخرى.
استخدامك للمنتج
لن تتحمل WD أي مسؤولية عن أي منتج يتم إرجاعه إذا قررت WD ما يلي:
قيود إضافية على الضمان
لا يغطي ضمان Western Digital المنتجات التي تم استلامها مُغلفة بشكل غير صحيح، أو مُبدلة، أو بها أضرار مادية. ستُفحص المنتجات عند الاستلام. إليك فيما يلي بعض الأمثلة على المنتجات التي لن تقبلها Western Digital في المطالبة بالضمان
التغليف
التعديلات
الضرر
إذا ظهر حرف أبجدي بعد رمز تاريخ المنتج (على سبيل المثال: 05 أبريل 99 X) ، فقد تمت إعادة اعتماد المنتج وقد لا يخضع لشروط ضمان WD حيث إنه ينطبق فقط على المنتجات التي تباع على أنها جديدة.
تأتي مجموعات البيع بالتجزئة التي تجمعها Western Digital وتضع علامتها التجارية عليها، جنبًا إلى جنب مع محركات الأقراص الداخلية التي يتم بيعها على أنها "محركات مكونات" (محركات الأقراص الصلبة الداخلية التي تبيعها WD ولم تغلفها على وجه التحديد كجزء من مجموعة أدوات البيع بالتجزئة المجمعة من Western Digital وعليها علامتها التجارية)، بضمان محدود. اعتمادًا على نوع عملية المبيعات، قد يختلف ضمان المنتج عن معلومات الضمان العامة المذكورة هنا.
للحصول على القائمة الكاملة الخاصة بفترات الضمان المحدود من WD، يُرجى زيارة https://support-en.wd.com/app/Warranty_Policy
ملاحظة:
يبدأ سريان فترة الضمان المحدود عند تاريخ الشراء الذي يظهر في إيصال الشراء الخاص بك من موزع معتمد أو بائع معتمد ولا يمتد إلا طوال الفترة الزمنية المحددة في وثائق المنتج.
ويجب الحفاظ على إثبات الشراء لتكون مستحقًا لهذا الضمان ولكي يثبت تاريخ بدء هذا الضمان. للتحقق من ضمان المنتج الخاص بك وتحديث تاريخ الشراء (إذا لزم الأمر)، يُرجى استخدام خدمة التحقق من حالة الضمان عبر الإنترنت. في الولايات المتحدة، لا تسمح بعض الولايات بفرض قيود على المدة التي تستغرقها الضمانات الضمنية، لذلك قد لا ينطبق عليك القيد أعلاه.
يرجى الرجوع إلى دليل المنتج للحصول على بيان الضمان المحدود. يمكن الحصول على دليل المنتج من الموزع أو البائع المعتمد أو من موقع WD على الويب.
لا توجد أي ضمانات تتجاوز ضمان WD المحدود. لا تعترف WD بجميع الضمانات الأخرى الصريحة أو الضمنية، فيما يتعلق بالمنتجات، بما في ذلك أي ضمانات ضمنية تتعلق بصلاحية العرض في السوق أو الملاءمة لغرض معين أو عدم التعدي. في الولايات المتحدة، لا تسمح بعض الولايات باستثناء الضمانات الضمنية، لذلك قد لا ينطبق الاستثناء المذكور أعلاه عليك.
إعادة اعتماد المنتجات
قد تتألف منتجات WD المُعاد اعتمادها من وحدات من مرتجعات العملاء والتي يمكن إصلاحها. يتم اختبار جميع المنتجات وتصميمها لتلبية معايير الجودة الصارمة الخاصة بـ WD قبل بيعها على النحو المعتمد. يرجى ملاحظة أن بعض العناصر المُعاد اعتمادها قد يكون عليها علامات أو خدوش أو علامات طفيفة تشير إلى التآكل.
عمليات الشراء المُعاد اعتمادها التي تم القيام بها على الموقع الإلكتروني لمتجر WD:
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
이 제한적 보증은 공인 G-Technology® HDD 딜러로부터 재판매 목적이 아니라 정상 사용을 위해 초기 구매한 신품 G-Technology 스토리지 제품에 적용됩니다. G-Technology는 피보증 제품이 아래에 명시된 예외를 제외하고 재료 및 제조 방법에 하자가 없음을 보증합니다.
이 제한적 보증은 구매일로부터 1년, 2년, 3년, 5년 또는 지정된 날까지입니다(구매한 옵션에 따라 다름). 보유하고 있는 G-Technology 제품에 대한 보증 사항을 확인하려면 https://www.westerndigital.com/es-es/support을 방문하시기 바랍니다. 보증 대상 여부를 확인하기 위해 유효한 구매 증빙이 필요할 수 있습니다. 유효한 구매 증빙이 없을 경우 제한적 보증 기간은 G-Technology가 공인 배급업체로 제품을 판매한 날로부터 계산합니다.
이 제한적 보증은 상업적 사용, 오용, 사고, 하드웨어 또는 소프트웨어의 수정 또는 개조, 무단 개조, 제품 사양을 초과하는 부적절한 물리 또는 작동 환경, 올바르지 않은 유지관리 또는 G-Technology가 책임이 없는 제품 때문에 발생한 장애로 인한 손상에는 적용되지 않습니다. 무중단 또는 무오류 작동은 보증하지 않습니다. 데이터 손실은 보증하지 않습니다. 사용자가 제품에 저장된 데이터를 정기적으로 별도의 스토리지 제품에 백업해야 합니다. 식별 라벨이 제거되거나 변경된 제품은 보증이 적용되지 않습니다. HGSTGST는 상품성 및 특정 목적의 적합성의 묵시적 보증을 포함하여 기타 어떠한 종류의 보증도 제공하지 않습니다. 일부 관할권은 묵시적 보증의 제한을 허용하지 않으므로 이 제한이 귀하에게 적용되지 않을 수 있습니다. G-Technology는 이 보증이 적용되지 않는 제품을 귀하에게 반환할 책임이 없습니다.
제품에 문제가 있을 경우, 제한적 보증 서비스를 요청하기 전에 먼저 G-Technology 또는 딜러가 제시하는 문제 해결 절차를 따르십시오. 제한적 보증 서비스를 받기 위해서는 적절한 G-Technology 콜 센터( https://www.westerndigital.com/es-es/support에서 목록 확인)에 연락하여 반품 허가 및 반품 주소를 받아야 합니다. 승인된 포장재를 사용하여 피보증 하드 디스크 드라이브를 당사 물류 센터로 반품하셔야 합니다. 포장 지침은 https://www.westerndigital.com/es-es/support를 참조하십시오. 드라이브를 당사 물류 센터까지 운송하는 데 필요한 운송비, 관세 및 보험료는 고객이 부담합니다. 고객은 반품 전에 제품에서 모든 개인 정보를 제거해야 합니다.
G-Technology에서는 드라이브를 동일한 기능의 교체 제품으로 교체해 드립니다(배송료 선불). G-Technology에서 고객의 제품을 이전에 사용되었지만 G-Technology 사양에 맞게 수리 및 테스트된 제품으로 교체할 수 있습니다. G-Technology 발송 지점에서 배송업체로 인도되는 시점에서 제품 교체 권한은 고객에게 귀속됩니다. 해당되는 경우 고객이 교체 제품의 수입을 책임집니다. G-Technology에서는 원래 드라이브를 반송하지 않으므로, 드라이브를 반품하기 전에 데이터를 다른 미디어에 옮기는 것은 고객의 책임입니다. 데이터 복구는 이 제한적 보증이 적용되지 않으며 보증 반품 프로세스에 포함되지 않습니다. G-Technology는 교체 제품에 대해 원래 제품 보증의 남은 기간이나 90일 중 더 긴 보증 기간이 적용됨을 보증합니다.
G-TECHNOLOGY 및 그 관계사, 공급업체, 배급업체 및 재판매업체는 다음 중 어떠한 사항에 대해서도 책임이 없습니다 1) 고객에 대한 제삼자의 손해 배상 청구(사망을 포함한 신체 상해 및 상당한 개인 재산의 손상을 제외한), 2) 데이터의 손실 또는 손상 또는 3) 그 가능성이 통보되었더라도 특별적, 부수적 또는 간접적 손상 또는 경제적인 결과적 손상(이익 또는 절감 기회의 상실 포함). 일부 관할권은 책임, 부수적 손상 또는 결과적 손상의 제한을 허용하지 않으므로 위의 제한은 귀하에게 적용되지 않을 수 있습니다.
이 제한적 보증은 고객에게 특정 법적 권리를 부여하며, 관할권마다 다를 수 있는 기타 권리도 부여합니다.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital garantiza que los productos de discos duros ("Producto") de Western Digital Ultrastar y de HGST, cuando se utilizan e instalan conforme a las especificaciones para cada producto hechas por Western Digital, estarán libres de defectos de materiales y de mano de obra y funcionarán, en esencia, conforme a las especificaciones de Western Digital sobre cada producto durante el periodo de garantía.
¿Qué cubre esta garantía limitada?
Esta garantía limitada se aplica a los discos duros nuevos de Western Digital Ultrastar y de HGST que el comprador original haya comprado a un vendedor autorizado para uso normal y no para la reventa.
¿Cuánto dura la cobertura de la garantía limitada?
Los períodos de las garantías de los productos de Western Digital son diferentes. Para determinar el período de la garantía de un producto específico, visite www.westerndigital.com/legal/warranty. Se puede solicitar un comprobante de compra válido para probar la elegibilidad. Si no tiene un comprobante de compra válido, el periodo de garantía limitada se calculará desde la fecha de venta de Western Digital al distribuidor autorizado.
Mi producto ha fallado, ¿y ahora qué?
Si está teniendo problemas con un producto, antes de recurrir al servicio de la garantía limitada, primero siga los procedimientos de resolución de problemas que le proporciona Western Digital o su revendedor o distribuidor.
Para acceder al servicio de garantía limitada, primero debe obtener una Autorización de reemplazo de producto y una dirección de envío que se obtiene al contactar el centro de llamadas correspondiente de Western Digital mencionado en https://www.westerndigital.com/support/international-numbers-hdd. Debe devolver a nuestro centro de logística el producto con cobertura en un embalaje aprobado. Las directrices de embalaje se pueden encontrar en: https://www.westerndigital.com/support/store/packaging-instructions Debe pagar cualquier cargo, impuesto y seguro asociados con el transporte de envío del disco a nuestro centro de logística. Deberá eliminar toda la información personal del producto antes de devolverlo.
¿Qué hará Western Digital?
Western Digital reemplazará el producto con un producto de reemplazo equivalente en funcionalidad con transporte pagado por adelantado. Western Digital puede reemplazar su producto con otro que se haya usado, reparado y evaluado antes para cumplir con las especificaciones de Western Digital. Recibe el título del producto reemplazado en el momento de la entrega al transportista en el puesto de expedición de Western Digital y este retiene el título del producto devuelto. Usted es responsable de la importación del producto reemplazado, si corresponde. Western Digital no devolverá el disco original a los usuarios finales; por lo tanto, el usuario final es responsable de mover los datos a otro contenido multimedia antes de devolverlo. La recuperación de datos no entra en la cobertura de esta garantía y no es parte del proceso de devolución de la garantía. Western Digital garantiza que los productos reemplazados estén cubiertos por el resto del periodo de garantía del producto original o durante 90 días, lo que sea mejor.
¿Qué no cubre esta garantía limitada?
La garantía limitada no cubre daños que sean resultado de un mal uso, un accidente, por negligencia, de una modificación o una alteración del hardware o del software, una manipulación, del entorno físico u operativo inadecuado más allá de las especificaciones del producto, por el mantenimiento inapropiado o por fallas causadas por un producto por el que Western Digital no es responsable. No existe garantía de operación ininterrumpida o libre de errores o defectos en diseño. No existe garantía por pérdida o daños de datos. Debe realizar, de manera regular, copias de seguridad de los datos que están almacenados en su producto en un producto de almacenamiento separado. No existe garantía para el producto cuyas etiquetas de identificación se han quitado o alterado. No existe garantía para ningún software relacionado o asociado con el producto, lo que incluye sin limitación, los controladores de software, las herramientas o las aplicaciones, y todo software se proporciona tal como está. WESTERN DIGITAL NO PROPORCIONA NINGUNA OTRA GARANTÍA DE NINGUNA CLASE, QUE INCLUYE, PERO NO LIMITA, LAS GARANTÍAS IMPLÍCITAS O LAS CONDICIONES DE APTITUD PARA EL COMERCIO Y ADECUACIÓN PARA UN FIN ESPECÍFICO. ALGUNAS JURISDICCIONES NO PERMITEN LA LIMITACIÓN DE UNA GARANTÍA IMPLÍCITA; POR LO TANTO, ES POSIBLE QUE LA LIMITACIÓN ANTERIOR NO SE APLIQUE EN SU CASO. Western Digital no se responsabiliza de devolverle un producto que no está dentro de la cobertura de la garantía limitada.
¿Cómo está limitada nuestra responsabilidad?
WESTERN DIGITAL Y SUS EMPRESAS AFILIADAS, PROVEEDORES, DISTRIBUIDORES Y REVENDEDORES NO SE RESPONSABILIZAN DE NINGUNA DE LAS SIGUIENTES SITUACIONES: 1) UN TERCERO DEMANDA POR DAÑOS (DISTINTOS A LESIONES FÍSICAS, QUE INCLUYEN LA MUERTE Y LA PROPIEDAD PERSONAL TANGIBLE); 2) LA PÉRDIDA O EL DAÑO DE SUS DATOS; O 3) DAÑOS ESPECIALES, INCIDENTALES O INDIRECTOS O CUALQUIER DAÑO ECONÓMICO EMERGENTE (QUE INCLUYE PÉRDIDA DE GANANCIAS O AHORROS), INCLUSO SI SE INFORMÓ LA POSIBILIDAD. ALGUNAS JURISDICCIONES NO PERMITEN LA LIMITACIÓN DE RESPONSABILIDAD POR DAÑOS INCIDENTALES O EMERGENTES, POR TANTO, LAS LIMITACIONES ANTERIORES PUEDEN NO SER APLICABLES EN SU CASO. Western Digital se reserva el derecho de modificar estos términos de garantía en cualquier momento.
¿Cómo se aplican las leyes locales?
ESTA GARANTÍA LIMITADA LE OTORGA DERECHOS LEGALES ESPECÍFICOS, Y TAMBIÉN ES POSIBLE QUE TENGA OTROS DERECHOS QUE VARÍAN DE UNA JURISDICCIÓN A OTRA.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Компания Western Digital («WD») высоко ценит своих клиентов и всегда стремится предоставить им наиболее качественное обслуживание.
Компания WD предоставляет ограниченную гарантию только на изделия WD (далее «Изделия»), приобретенные у авторизованного дистрибьютора или авторизованного реселлера. Дистрибьюторы имеют право продавать Изделия реселлерам, которые, в свою очередь, продают их конечным пользователям. Сведения о гарантии и порядке гарантийного обслуживания приведены ниже. Гарантийное обслуживание распространяется только на Изделия, возвращенные в авторизованный гарантийный центр того региона (Канада, США, Латинская Америка, Европа, Ближний Восток, Африка, Азиатско-Тихоокеанский регион, Индия или Таиланд), в который они были изначально поставлены компанией WD. При этом условия гарантии могут изменяться в зависимости от специфики конкретного региона.
Ограниченная гарантия компании WD не распространяется на Изделия, приобретенные в качестве компонента какой-либо системы и установленного производителем этой системы. Для гарантийного обслуживания обратитесь по месту приобретения или непосредственно к производителю системы.
Ни одно из положений настоящей гарантии не изменяет и не исключает ваших законных прав согласно Закону Австралии о конкуренции и правах потребителей и Закону Новой Зеландии о гарантиях потребителям. В настоящей гарантии определяется предпочтительный для компании WD способ удовлетворения заявок на гарантийное обслуживание, который будет быстрым и простым для всех сторон.
В отношении Изделия не предоставляется каких бы то ни было дополнительных гарантий, явных или подразумеваемых по закону, в том числе содержащихся в Законе о продаже товаров. Если вы приобрели Изделие в Новой Зеландии для использования в коммерческих целях, то вы признаете и подтверждаете свое согласие с тем, что положения Закона Новой Зеландии о гарантиях потребителям на данную покупку не распространяются.
Согласно законодательству Австралии о правах потребителей, условия гарантии на наши товары, продаваемые в Австралии, не предусматривают исключений. Вы имеете право на замену Изделия или возврат денег в случае серьезной неисправности, а также на компенсацию в случае любого другого обоснованно предсказуемого ущерба или повреждения. Вы также имеете право на ремонт или замену товаров, если их качество неприемлемо по иной причине, не являющейся серьезной неисправностью. Определение серьезной неисправности приводится в законодательстве Австралии о правах потребителей.
Гарантия
При условии нормальной эксплуатации Изделия компания WD гарантирует его соответствие заявленным техническим характеристикам и отсутствие дефектов в материалах и качестве изготовления в течение нижеуказанного срока. Чтобы выяснить продолжительность срока гарантии на то или иное изделие, пройдите по ссылке https://support-ru.wd.com/app/Warranty_Policy Срок действия гарантии начинается с даты приобретения Изделия, указанной в товарном чеке авторизованного дистрибьютора или авторизованного реселлера. Документ, подтверждающий покупку, требуется для подтверждения права на гарантийное обслуживание и установления даты начала гарантийного срока. Гарантийное обслуживание предоставляется только при условии возврата Изделия авторизованному дистрибьютору, авторизованному реселлеру или в гарантийный центр того региона, куда Изделие было изначально поставлено компанией WD. Компания WD может по своему усмотрению выпустить в продажу права на продление срока гарантии. Компания WD не принимает на себя никаких обязательств в отношении любого возвращенного Изделия, если компанией WD будет установлено, что Изделие (i) было приобретено не у авторизованного дистрибьютора или авторизованного реселлера, (ii) эксплуатировалось с нарушением технических условий и указаний компании WD, (iii) использовалось не по прямому назначению или (iv) было похищено у компании WD; либо если заявленный дефект а) отсутствует; б) не может быть устранен обычными средствами вследствие повреждения, возникшего до получения Изделия компанией WD; в) возник вследствие неправильного использования, неправильной установки, модификации (включая удаление или уничтожение этикеток и вскрытие или снятие внешних деталей корпуса, в том числе монтажной рамки, за исключением случаев, когда Изделие включено в перечень изделий, допускающих ограниченное обслуживание пользователем, и эти изменения соответствуют указаниям, опубликованным на сайте https://support-ru.wd.com), повреждения вследствие аварии или неправильного обращения, если Изделие не находилось во владении компании WD.
ИЗДЕЛИЯ ЯВЛЯЮТСЯ СЛОЖНЫМИ И ХРУПКИМИ ПРЕДМЕТАМИ, КОТОРЫЕ МОГУТ ИНОГДА ВЫХОДИТЬ ИЗ СТРОЯ ВСЛЕДСТВИЕ (A) ВНЕШНИХ ПРИЧИН, В ТОМ ЧИСЛЕ НЕПРАВИЛЬНОГО ОБРАЩЕНИЯ, ВОЗДЕЙСТВИЯ ВЫСОКИХ ИЛИ НИЗКИХ ТЕМПЕРАТУР, ВЛАЖНОСТИ И ПЕРЕБОЕВ НАПРЯЖЕНИЯ ПИТАНИЯ, ЛИБО (B) ВНУТРЕННИХ НЕИСПРАВНОСТЕЙ. ПОДОБНЫЕ НЕИСПРАВНОСТИ МОГУТ ПРИВОДИТЬ К УТРАТЕ, ПОРЧЕ, УНИЧТОЖЕНИЮ ИЛИ ИЗМЕНЕНИЮ ДАННЫХ. ПРОСЬБА ИМЕТЬ В ВИДУ, ЧТО ВЫ САМИ НЕСЕТЕ ОТВЕТСТВЕННОСТЬ ЗА УТРАТУ, ПОРЧУ, УНИЧТОЖЕНИЕ ИЛИ ИЗМЕНЕНИЕ ДАННЫХ ВНЕ ЗАВИСИМОСТИ ОТ ПРИЧИНЫ, А ТАКЖЕ ЗА РЕЗЕРВНОЕ КОПИРОВАНИЕ И ЗАЩИТУ ДАННЫХ ОТ УТРАТЫ, ПОРЧИ, УНИЧТОЖЕНИЯ ИЛИ ИЗМЕНЕНИЯ. ВЫ ОБЯЗУЕТЕСЬ РЕГУЛЯРНО ВЫПОЛНЯТЬ РЕЗЕРВНОЕ КОПИРОВАНИЕ ВСЕХ ДАННЫХ, ХРАНЯЩИХСЯ НА ДАННОМ ИЗДЕЛИИ, А ТАКЖЕ СОЗДАВАТЬ РЕЗЕРВНУЮ КОПИЮ ДАННЫХ ПЕРЕД ОБРАЩЕНИЕМ В КОМПАНИЮ WD ПО ЛЮБЫМ ВОПРОСАМ ТЕХНИЧЕСКОГО ОБСЛУЖИВАНИЯ И ПОДДЕРЖКИ.
В Австралии, если Изделие не относится к товарам, обычно приобретаемым для личного или домашнего использования или потребления, то при условии справедливости и обоснованности своих действий компания WD ограничивает свою ответственность заменой Изделия на аналогичное, равноценное или лучшее.
Эта гарантия распространяется на отремонтированные или замененные Изделия до окончания срока действия исходной гарантии или до истечения 90 (девяноста) дней с момента отправки отремонтированного или замененного Изделия, в зависимости от того, что наступит позднее. Настоящая гарантия является единственной гарантией компании-производителя WD и распространяется только на Изделия, проданные новыми.
Порядок гарантийного обслуживания
Компания WD высоко ценит своих клиентов и всегда стремится предоставить им наиболее качественное обслуживание. При возникновении неполадок в работе Изделия, пожалуйста, не торопитесь его возвращать. Мы всегда готовы помочь вам устранить неполадки самостоятельно. Ответы на большинство технических вопросов можно получить, обратившись к нашей базе знаний или к службе поддержки по электронной почте на сайте https://support-ru.wd.com. Если вы не нашли ответа на свой вопрос или предпочитаете общаться со службой поддержки компании WD по телефону, позвоните по одному из номеров, указанных по следующей ссылке: https://www.westerndigital.com/ru-ru/support/international-phone-numbers
Если вы желаете подать заявку на гарантийное обслуживание, то вам следует в первую очередь обратиться к продавцу, у которого вы изначально приобрели Изделие. Если вы не можете обратиться к продавцу, у которого Изделие было изначально приобретено, посетите сайт технической поддержки продукции WD по адресу https://support-ru.wd.com, где представлены сведения о порядке ремонта и получения разрешения на возврат Изделия (RMA). В случае подтверждения возможной неисправности Изделия вы получите номер RMA и указания по возврату Изделия. При возврате Изделия без получения разрешения (т. е. без получения номера RMA) Изделие будет возвращено вам за ваш счет. Изделие, возвращаемое в установленном порядке, должно быть упаковано в транспортную тару установленного образца и отправлено по почте (с уплатой почтовых сборов и страховки) по адресу, указанному в выданном вам RMA. Если по получении заявки на гарантийное обслуживание компания WD или продавец, у которого вы изначально приобрели Изделие, установит, что эта заявка обоснованна, то компания WD или данный продавец по своему усмотрению отремонтирует Изделие, заменит его на равноценное или лучшее, либо возместит вам стоимость Изделия. Вы несете все расходы, связанные с заявкой в рамках настоящей гарантии. Привилегии, предоставляемые вам согласно условиям настоящей гарантии, являются дополнением к другим правам и средствам правовой защиты, имеющимся у вас согласно Закону Австралии о конкуренции и правах потребителей и Закону Новой Зеландии о гарантиях потребителям.
Сохраняйте заводскую коробку и другие упаковочные материалы вашего Изделия WD для его хранения и транспортировки. Чтобы точно выяснить срок гарантии на Изделие, проверьте его на сайте https://support-ru.wd.com (необходимо указать серийный номер Изделия).
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
Запрещается возвращать Изделия непосредственно компании WD, не получив предварительно у неё номер разрешения на возврат Изделия («RMA»). В случае подтверждения возможной неисправности Изделия вы получите номер RMA и указания по возврату Изделия. При возврате Изделия без получения разрешения (т. е. без получения номера RMA) Изделие будет возвращено вам за ваш счет. Изделие, возвращаемое в установленном порядке, должно быть упаковано в транспортную тару установленного образца и отправлено по почте (с уплатой почтовых сборов и страховки) по адресу, указанному в RMA. Сохраняйте заводскую коробку и другие упаковочные материалы Изделия для его хранения и транспортировки. Если в результате обследования возвращенного вами Изделия компания WD заподозрит вас в мошенничестве либо сочтет данное Изделие подделкой, то компания WD имеет право по своему усмотрению конфисковать это Изделие или предпринять другие действия, которые она считает необходимыми. Чтобы подать заявку на RMA, нажмите сюда.
Страны, в отношении которых действует эмбарго и которые не имеют права на RMA
Действующее законодательство США не позволяет нам вести дела с лицами, проживающими в перечисленных ниже странах и регионах.
| Северная Корея | Иран |
| Крым (регион) | Судан |
| Куба | Сирия |
Если страна вашего проживания не входит в список стран, в отношении которых действует эмбарго, и вам не удается создать RMA, обратитесь к дистрибьютору Western Digital в соответствующей стране. Чтобы ознакомиться с полным перечнем авторизованных дистрибьюторов во всех странах мира, смотрите список авторизованных дистрибьюторов.
Ограниченная гарантия WD предусматривает, что (с учетом нижеследующих ограничений) каждое Изделие не имеет дефектов в части качества материалов и изготовления, а также соответствует техническим характеристикам, заявленным компанией WD для соответствующего Изделия.
Ограничение средств правовой защиты
ВАШИМ ЕДИНСТВЕННЫМ СРЕДСТВОМ ПРАВОВОЙ ЗАЩИТЫ В СЛУЧАЕ ВОЗНИКНОВЕНИЯ НЕИСПРАВНОСТЕЙ В ИЗДЕЛИИ ЯВЛЯЕТСЯ РЕМОНТ ИЛИ ЗАМЕНА НЕИСПРАВНОГО ИЗДЕЛИЯ.
Компания WD имеет право выбирать соответствующее средство или средства по собственному усмотрению. После признания Изделия неисправным компании WD предоставляется разумный срок для ремонта или замены неисправного Изделия. Изделие, предоставляемое компанией WD в качестве замены в рамках ограниченной гарантии, изготавливается как из новых частей, так и из работоспособных частей, бывших в употреблении. Гарантия WD распространяется на отремонтированные или замененные Изделия до окончания срока действия исходной гарантии или до истечения девяноста дней с момента отправки отремонтированного или замененного Изделия, в зависимости от того, что наступит позднее.
Ограничение возмещения ущерба
МАКСИМАЛЬНЫЙ РАЗМЕР ОТВЕТСТВЕННОСТИ КОМПАНИИ WD ЗА КАКОЕ БЫ ТО НИ БЫЛО НЕИСПРАВНОЕ ИЗДЕЛИЕ НИ ПРИ КАКИХ УСЛОВИЯХ НЕ МОЖЕТ ПРЕВЫШАТЬ ПОКУПНОЙ ЦЕНЫ НЕИСПРАВНОГО ИЗДЕЛИЯ. ЭТО ОГРАНИЧЕНИЕ ИМЕЕТ СИЛУ ДАЖЕ В ТОМ СЛУЧАЕ, ЕСЛИ КОМПАНИЯ WD НЕ ОСУЩЕСТВЛЯЕТ ИЛИ НЕ ИМЕЕТ ВОЗМОЖНОСТИ ОСУЩЕСТВИТЬ РЕМОНТ ИЛИ ЗАМЕНУ НЕИСПРАВНОГО ИЗДЕЛИЯ И ВАШЕ ЕДИНСТВЕННОЕ СРЕДСТВО ПРАВОВОЙ ЗАЩИТЫ НЕ ДОСТИГАЕТ СВОЕЙ СУЩЕСТВЕННОЙ ЦЕЛИ.
Отказ от возмещения косвенных и иных убытков
НЕЗАВИСИМО ОТ ЛЮБЫХ ПОЛОЖЕНИЙ НАСТОЯЩИХ ПРАВИЛ ИЛИ ДРУГИХ ДОКУМЕНТОВ, КОМПАНИЯ WD НЕ НЕСЕТ ОТВЕТСТВЕННОСТИ ЗА СВОЮ ПРОДУКЦИЮ В РАМКАХ ЛЮБЫХ ВЕРСИЙ ВОЗНИКНОВЕНИЯ ГРАЖДАНСКО-ПРАВОВОЙ ОТВЕТСТВЕННОСТИ, В ТОМ ЧИСЛЕ НАРУШЕНИЯ КОНТРАКТА, НЕБРЕЖНОСТИ ИЛИ АБСОЛЮТНОЙ ОТВЕТСТВЕННОСТИ, (I) НА ЛЮБУЮ СУММУ, ПРЕВЫШАЮЩУЮ ПОКУПНУЮ ЦЕНУ НЕИСПРАВНОГО ИЗДЕЛИЯ И (II) ЛЮБЫЕ ОБЩИЕ, ОПОСРЕДОВАННЫЕ, ШТРАФНЫЕ, СЛУЧАЙНЫЕ ИЛИ ОСОБЫЕ УБЫТКИ. В ЧИСЛО ТАКОВЫХ ВХОДЯТ: ПОТЕРЯ ЗАПИСАННЫХ ДАННЫХ, ВРЕМЕННОЕ ПРЕКРАЩЕНИЕ ПОЛЬЗОВАНИЯ, СТОИМОСТЬ ВОССТАНОВЛЕНИЯ ПОТЕРЯННЫХ ДАННЫХ, УПУЩЕННАЯ ПРИБЫЛЬ И СТОИМОСТЬ УСТАНОВКИ ИЛИ УДАЛЕНИЯ КАКИХ БЫ ТО НИ БЫЛО ИЗДЕЛИЙ, УСТАНОВКИ ИЗДЕЛИЙ, ПРЕДНАЗНАЧЕННЫХ ДЛЯ ЗАМЕНЫ НЕИСПРАВНЫХ, А ТАКЖЕ ЛЮБОГО ОБСЛЕДОВАНИЯ, ПРОВЕРКИ ИЛИ ПЕРЕРАБОТКИ, ВЫЗВАННЫХ КАКОЙ БЫ ТО НИ БЫЛО НЕИСПРАВНОСТЬЮ ИЛИ РЕМОНТОМ ИЛИ ЗАМЕНОЙ КАКИХ БЫ ТО НИ БЫЛО ИЗДЕЛИЙ ВСЛЕДСТВИЕ ВЫХОДА ИХ ИЗ СТРОЯ. НАСТОЯЩАЯ СТАТЬЯ НЕ ОГРАНИЧИВАЕТ ОТВЕТСТВЕННОСТЬ ЗА НАНЕСЕНИЕ ТЕЛЕСНЫХ ПОВРЕЖДЕНИЙ ФИЗИЧЕСКОМУ ЛИЦУ.
ЗАКОНОДАТЕЛЬСТВО НЕКОТОРЫХ ШТАТОВ США НЕ ДОПУСКАЕТ ИСКЛЮЧЕНИЯ ИЛИ ОГРАНИЧЕНИЯ ОТВЕТСТВЕННОСТИ ЗА КОСВЕННЫЕ ИЛИ ПОБОЧНЫЕ УБЫТКИ, ПОЭТОМУ УКАЗАННЫЕ ВЫШЕ ОГРАНИЧЕНИЯ В ВАШЕМ КОНКРЕТНОМ СЛУЧАЕ МОГУТ ОКАЗАТЬСЯ НЕДЕЙСТВИТЕЛЬНЫМИ. ДАННАЯ ОГРАНИЧЕННАЯ ГАРАНТИЯ ПРЕДОСТАВЛЯЕТ ВАМ ОПРЕДЕЛЕННЫЕ ЮРИДИЧЕСКИЕ ПРАВА. ЖИТЕЛИ РАЗЛИЧНЫХ ШТАТОВ США МОГУТ ОБЛАДАТЬ ДРУГИМИ ПРАВАМИ ПОМИМО ЭТИХ.
Эксплуатация Изделия
Компания WD не принимает на себя обязательств в отношении любого возвращенного ей Изделия, если ею будет установлено, что:
Дополнительные ограничения гарантии
Гарантия Western Digital не распространяется на Изделия, полученные в ненадлежащей упаковке, с изменениями или внешними повреждениями. Получаемые Изделия проходят осмотр. Ниже приводятся примеры Изделий, которые компания Western Digital не принимает по заявке на гарантийное обслуживание.
Упаковка
Изменения
Повреждения
Если за датой изготовления Изделия следует буква (например, 05 Apr 99 X), то это означает, что Изделие является восстановленным и условия гарантии WD могут на него не распространяться, так как они относятся только к изделиям, реализуемым как новые.
Розничные комплекты, выпускаемые компанией Western Digital под своей маркой, и внутренние накопители, продаваемые в качестве комплектующих (то есть те, которые компания WD продает не в составе комплектов под маркой Western Digital), имеют ограниченную гарантию. Продолжительность гарантийного срока на изделия, реализованные в рамках некоторых типов сделок купли-продажи, может отличаться от указанной здесь.
Полный перечень периодов действия ограниченной гарантии WD приводится на сайте https://support-ru.wd.com/app/Warranty_Policy
Примечание.
Срок действия ограниченной гарантии начинается с даты приобретения Изделия, указанной в товарном чеке авторизованного дистрибьютора или авторизованного реселлера, и продолжается не дольше, чем указано в документации на Изделие.
Документ, подтверждающий покупку, требуется для подтверждения права на гарантийное обслуживание и установления даты начала гарантийного срока. Проверить гарантию на ваше изделие и изменить дату покупки (если требуется) можно на специальной странице проверки гарантии. Законодательство некоторых штатов США не допускает ограничения срока действия подразумеваемых гарантий, поэтому указанные выше ограничения в вашем конкретном случае могут оказаться недействительными.
Обязательства производителя в рамках ограниченной гарантии изложены в руководстве по эксплуатации Изделия. Руководство по эксплуатации Изделия можно получить у авторизованного дистрибьютора, авторизованного реселлера или на сайте WD.
КОМПАНИЯ WD НЕ ПРЕДОСТАВЛЯЕТ НИКАКИХ ИНЫХ ГАРАНТИЙ, НЕ ПРЕДУСМОТРЕННЫХ ОГРАНИЧЕННОЙ ГАРАНТИЕЙ WD. КОМПАНИЯ WD ОТКАЗЫВАЕТСЯ ОТ ПРЕДОСТАВЛЕНИЯ НА СВОИ ИЗДЕЛИЯ ЛЮБЫХ ИНЫХ ГАРАНТИЙ, ЯВНЫХ ИЛИ ПОДРАЗУМЕВАЕМЫХ, В ТОМ ЧИСЛЕ ЛЮБЫХ ПОДРАЗУМЕВАЕМЫХ ГАРАНТИЙ ПРИГОДНОСТИ ДЛЯ ПРОДАЖИ, ПРИМЕНИМОСТИ ДЛЯ КОНКРЕТНОЙ ЦЕЛИ И НЕНАРУШЕНИЯ ПРАВ НА ИНТЕЛЛЕКТУАЛЬНУЮ СОБСТВЕННОСТЬ. ЗАКОНОДАТЕЛЬСТВО НЕКОТОРЫХ ШТАТОВ США НЕ ДОПУСКАЕТ ИСКЛЮЧЕНИЯ ОТВЕТСТВЕННОСТИ ЗА ПОДРАЗУМЕВАЕМЫЕ ГАРАНТИИ, ПОЭТОМУ УКАЗАННЫЕ ВЫШЕ ОГРАНИЧЕНИЯ В ВАШЕМ КОНКРЕТНОМ СЛУЧАЕ МОГУТ ОКАЗАТЬСЯ НЕДЕЙСТВИТЕЛЬНЫМИ.
Восстановленные изделия
Восстановленные изделия WD — это, как правило, возвращенные по гарантии и отремонтированные устройства. Перед поступлением в продажу все изделия проверяются на соответствие высоким стандартам качества WD. На восстановленных изделиях допускается наличие слегка заметных потертостей, царапин и прочих следов эксплуатации.
На восстановленные изделия, купленные в интернет-магазине WD
Garansi Terbatas untuk Produk Konsumen G-Technology, divisi dari HGST, Western Digital Company (“G-Technology”)
Garansi Terbatas ini berlaku untuk produk-produk penyimpanan G-Technology baru yang dibeli dari dealer resmi G-Technology oleh pembeli pertama untuk penggunaan normal dan bukan untuk dijual kembali. G-Technology menjamin bahwa produk yang tercakup dalam garansi terbebas dari cacat material dan produksi, dengan pengecualian sebagaimana disebutkan di bawah.
Garansi terbatas ini berlaku selama 1 tahun, 2 tahun, 3 tahun, atau 5 tahun, atau jangka waktu yang ditetapkan sejak tanggal pembelian, tergantung pada waktu dan tempat pembelian pertama dilakukan. Untuk menentukan garansi spesifik untuk produk G-Technology Anda, kunjungi www.g-technology.com. Bukti pembelian yang sah mungkin diperlukan untuk membuktikan hak pendapatkan garansi. Jika Anda tidak memiliki bukti pembelian yang sah, masa garansi terbatas akan dihitung sejak tanggal penjualan oleh G-Technology kepada distributor resmi.
Garansi terbatas ini tidak mencakup kerusakan yang disebabkan oleh penggunaan yang bersifat komersial, kesalahan penggunaan, kecelakaan, modifikasi atau perubahan pada perangkat keras atau perangkat lunak, rekayasa, lingkungan fisik atau operasi yang tidak sesuai dengan spesifikasi produk, pemeliharaan yang tidak sesuai, atau kerusakan yang disebabkan oleh produk yang bukan menjadi tanggung jawab G-Technology. Tidak ada jaminan bahwa pengoperasian bebas dari gangguan atau kesalahan. Tidak ada jaminan atas kehilangan data—Anda harus secara teratur mencadangkan data yang tersimpan pada produk Anda ke dalam produk penyimpanan terpisah. Garansi tidak diberikan untuk produk yang label identifikasinya telah dilepas atau diubah. G-TECHNOLOGY TIDAK MEMBERIKAN GARANSI LAIN APA PUN, TERMASUK, TETAPI TIDAK TERBATAS PADA, GARANSI ATAS PRODUK YANG DIPERDAGANGKAN SECARA TERSIRAT DAN KESESUAIANNYA UNTUK TUJUAN TERTENTU. BEBERAPA JURISDIKSI TIDAK MENGIZINKAN PEMBATASAN TERHADAP GARANSI TERSIRAT, SEHINGGA PEMBATASAN INI MUNGKIN TIDAK BERLAKU UNTUK ANDA. G-Technology tidak bertanggung jawab untuk pengembalian produk Anda yang tidak dijamin dalam garansi.
Jika Anda memiliki masalah dengan suatu produk, sebelum mengajukan layanan garansi terbatas, pertama-tama ikuti prosedur pemecahan masalah yang diberikan G-Technology atau reseller Anda. Untuk mendapatkan layanan garansi terbatas, pertama-tama Anda harus mendapatkan Return Materials Authorization dan alamat pengiriman dengan menghubungi G-Technology Call Center yang diberikan di http://www.g-technology.com/support. Anda harus mengirimkan hard disk drive yang tercakup dalam garansi menggunakan kemasan yang disetujui oleh pusat logistik kami. Pedoman tentang pengemasan dapat ditemukan di http://www.g-technology.com/support. Anda harus membayar semua biaya pengiriman, pajak, dan asuransi pengiriman terkait ketika mengirimkan drive tersebut ke pusat logistik kami. Anda sebaiknya menghapus semua informasi pribadi dari produk sebelum mengembalikan produk.
G-Technology akan mengganti drive dengan produk pengganti yang memiliki fungsi yang sama, dan pengirimannya sudah dibayarkan sebelumnya. G-Technology mungkin mengganti produk Anda dengan produk yang telah digunakan, diperbaiki, dan diuji sebelumnya yang memenuhi spesifikasi G-Technology. Anda akan menerima pemberitahuan produk yang diganti pada pengiriman di titik pengiriman G-Technology. Anda bertanggung jawab atas biaya pengiriman produk pengganti jika ada. G-Technology tidak akan mengembalikan drive yang asli; jadi Anda bertanggung jawab untuk memindahkan data ke media lain sebelum dikembalikan. Pemulihan data tidak tercakup dalam garansi ini dan bukan bagian dari proses pengembalian. G-Technology menjamin bahwa produk pengganti dicakup selama sisa masa garansi dari produk yang asli atau 90 hari, mana yang lebih panjang.
G-TECHNOLOGY BERSERTA AFILIASI, PEMASOK, DISTRIBUTOR, DAN RESELLERNYA TIDAK BERTANGGUNG JAWAB ATAS BERIKUT INI: 1) KLAIM PIHAK KETIGA ATAS KERUGIAN ANDA (SELAIN DARI CEDERA BADAN TERMASUK KEMATIAN DAN KERUSAKAN PROPERTI YANG TAMPAK; 2) KEHILANGAN ATAU KERUSAKAN DATA ANDA; ATAU 3) KERUGIAN YANG BERSIFAT KHUSUS, TIDAK DISENGAJA, ATAU TIDAK LANGSUNG ATAU KERUGIAN APA PUN YANG BERDAMPAK SECARA EKONOMIS (TERMASUK HILANGNYA KEUNTUNGAN ATAU SIMPANAN), MESKI TELAH DIINFORMASIKAN KEMUNGKINAN TERSEBUT. BEBERAPA JURISDIKSI TIDAK MENGIZINKAN PEMBATASAN TANGGUNG JAWAB, ATAS KERUGIAN YANG TIDAK DISENGAJA, ATAU KERUGIAN KONSEKUENSIAL, SEHINGGA PEMBATASAN YANG DISEBUTKAN DI ATAS MUNGKIN TIDAK BERLAKU BAGI ANDA.
GARANSI TERBATAS INI MEMBERI ANDA HAK LEGAL SPESIFIK, DAN ANDA MUNGKIN JUGA MEMILIKI HAK LAIN YANG BERBEDA, TERGANTUNG DARI MASING-MASING JURISDIKSI.
This Limited Warranty applies to new G-Technology storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit www.g-technology.com. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at http://www.g-technology.com/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at http://www.g-technology.com/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital gewährleistet, dass das HDD-Produkt der Marke Western Digital Ultrastar oder HGST ("das Produkt") bei sachgemäßer Installation und Verwendung gemäß den entsprechenden Angaben von Western Digital für Produkte dieser Art frei von Material- und Verarbeitungsmängeln ist und während des Garantiezeitraums im Wesentlichen den Spezifikationen von Western Digital für Produkte dieser Art entspricht.
Garantieumfang
Diese Garantie gilt für neue HDDs der Marken Western Digital Ultrastar und HGST, die vom ursprünglichen Käufer bei einem autorisierten Händler zum bestimmungsgemäßen Gebrauch und nicht zum Weiterverkauf erworben wurden.
Garantiezeitraum
Die Länge des von Western Digital gewährten Garantiezeitraums variiert je nach Produkt. Unter www.westerndigital.com/legal/warranty können Sie den Garantiezeitraum für Ihr spezifisches Produkt einsehen. Sie müssen möglicherweise einen gültigen Kaufbeleg vorlegen, um einen Anspruch auf Garantie geltend zu machen. Wenn Sie nicht über einen gültigen Kaufbeleg verfügen, beginnt der Garantiezeitraum ab dem Datum des Verkaufs des Produkts von Western Digital an den autorisierten Händler.
Mein Produkt ist defekt. Was muss ich tun?
Bevor Sie sich bei einem Problem mit einem Produkt an den Garantieservice wenden, sollten Sie das von Western Digital oder Ihrem Wiederverkäufer/Händler vorgesehene Verfahren zur Fehlersuche nutzen.
Bevor Sie den Garantieservice in Anspruch nehmen können, benötigen Sie eine Rücksendegenehmigung (Return Materials Authorization, RMA) und die Rücksendeadresse. Diese können Sie beim zuständigen Western Digital Call Center auf der folgenden Seite anfordern: https://www.westerndigital.com/support/international-numbers-hdd. Das von der Garantie gedeckte Produkt muss mit angemessener Verpackung an unser Logistikcenter gesendet werden. Verpackungshinweise finden Sie auf folgender Seite: https://www.westerndigital.com/support/store/packaging-instructions. Alle erforderlichen Kosten und Gebühren für Versand und Versicherung müssen von Ihnen übernommen werden. Vor der Rückgabe des Produkts sollten darauf befindliche personenbezogene Daten gelöscht werden.
Welche Leistungen übernimmt Western Digital?
Western Digital sendet Ihnen als Ersatz für das Produkt ein Gerät mit vergleichbarer Funktionalität. Die Versandkosten für das Ersatzgerät trägt Western Digital. Western Digital kann ein Produkt gegen ein Ersatzprodukt austauschen, das bereits in Gebrauch war, repariert wurde und gemäß den Spezifikationen von Western Digital getestet wurde. Das Ersatzprodukt geht ab der Übergabe an das Beförderungsunternehmen an der Versandstelle von Western Digital in Ihr Eigentum über und das zurückgesendete Produkt bleibt Eigentum von Western Digital. Sie sind für den Import des Ersatzprodukts verantwortlich, falls erforderlich. Western Digital sendet das Originalprodukt nicht an den Endbenutzer zurück. Es liegt demnach in der Verantwortung des Endbenutzers, auf dem Gerät befindliche Daten vor der Rücksendung zu entfernen. Die Wiederherstellung von Daten wird von der Garantie nicht abgedeckt und ist nicht Bestandteil des Rücksendeverfahrens. Western Digital übernimmt die Gewährleistung für die Ersatzprodukte für den verbleibenden Garantiezeitraum des Originalprodukts oder für 90 Tage (der längere der beiden Zeiträume wird angewendet).
Was ist durch die Garantie nicht abgedeckt?
Die Garantie gilt nicht für Schäden, die durch nicht sachgerechten Gebrauch, Unfälle, Nachlässigkeit oder Veränderungen an Hardware oder Software, Manipulation, von den Produktspezifikationen abweichende ungeeignete physische Einflüsse oder ungeeignete Betriebsumgebungen, unsachgemäße Wartung oder Fehler infolge der Nutzung eines Produkts außerhalb des Verantwortungsbereichs von Western Digital entstehen. Es kann nicht garantiert werden, dass das Gerät unterbrechungs- und fehlerfrei funktioniert und frei von Konstruktionsfehlern ist. Es besteht keine Garantie für Datenverlust oder -beschädigung – Sie sind dafür verantwortlich, die auf dem Produkt gespeicherten Daten regelmäßig auf einem separaten Speichergerät zu sichern. Es besteht keine Garantie für Produkte mit entfernten oder manipulierten Typenschildern. Es besteht keine Garantie für jegliche mit dem Produkt in Zusammenhang stehende Software, insbesondere Softwaretreiber, Tools oder Anwendungen. Sämtliche Software wird WIE GESEHEN bereitgestellt. WESTERN DIGITAL BIETET KEINE WEITEREN GEWÄHRLEISTUNGEN IRGENDEINER ART, INSBESONDERE STILLSCHWEIGENDE GARANTIEN ODER GEWÄHRLEISTUNGEN DER MARKTGÄNGIGKEIT UND EIGNUNG FÜR EINEN BESTIMMTEN ZWECK. IN EINIGEN RECHTSSYSTEMEN SIND ZEITLICHE BESCHRÄNKUNGEN STILLSCHWEIGENDER GARANTIEN NICHT ZULÄSSIG. DESHALB TRIFFT DIESE BESCHRÄNKUNG MÖGLICHERWEISE NICHT AUF SIE ZU. Western Digital ist nicht dafür verantwortlich, ein Produkt, das nicht von dieser Garantie abgedeckt ist, an Sie zurückzusenden.
Inwiefern ist unsere Haftung begrenzt?
WESTERN DIGITAL UND SEINE TOCHTERGESELLSCHAFTEN, LIEFERANTEN, VERTRIEBSHÄNDLER UND WIEDERVERKÄUFER ÜBERNEHMEN KEINE HAFTUNG FÜR FOLGENDES: 1) SCHADENSERSATZANSPRÜCHE DRITTER GEGEN SIE (MIT AUSNAHME VON KÖRPERLICHEN VERLETZUNGEN, TODESFÄLLEN UND SCHÄDEN AN SACHEIGENTUM); 2) VERLUST ODER BESCHÄDIGUNG IHRER DATEN; 3) BESONDERE, INDIREKTE ODER ZUFÄLLIG ENTSTANDENE SCHÄDEN ODER WIRTSCHAFTLICHE FOLGESCHÄDEN (EINSCHLIESSLICH ENTGANGENER GEWINNE ODER EINSPARUNGEN), SELBST WENN ÜBER DIE MÖGLICHKEIT SOLCHER SCHÄDEN INFORMIERT WURDE. IN EINIGEN RECHTSSYSTEMEN SIND HAFTUNGSBEGRENZUNGEN UND BESCHRÄNKUNGEN FÜR NEBEN- ODER FOLGESCHÄDEN NICHT ZULÄSSIG. DESHALB TREFFEN DIESE BESCHRÄNKUNGEN MÖGLICHERWEISE NICHT AUF SIE ZU. Western Digital behält sich das Recht vor, diese Garantiebedingungen jederzeit zu ändern.
Wie werden geltende gesetzliche Bestimmungen angewendet?
DIESE GARANTIE GEWÄHRT IHNEN EINEN BESTIMMTEN RECHTSANSPRUCH. DARÜBER HINAUS STEHEN IHNEN MÖGLICHERWEISE WEITERE RECHTE ZU, DIE SICH VON RECHTSSYSTEM ZU RECHTSSYSTEM UNTERSCHEIDEN.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital（以下简称“WD”）珍视您的业务，并一直竭尽全力为您提供最优质的服务。
除非您的 Western Digital or WD brand HDD 产品（以下简称“产品”）购自授权分销商或授权经销商，否则 WD 不提供有限质保服务。分销商可将产品出售给经销商，然后再由经销商出售给终端用户。请查看以下内容，获取质保信息或相应服务。除非产品退回到本质保区的授权退货中心，否则将不会提供质保服务。授权退货中心同时也是 WD 首次发运产品的地方。质保区分为加拿大、美国、拉丁美洲、欧洲、中东、非洲、亚太区、印度和泰国，各质保区可能会针对本地区情况制订相应的特别质保政策。
如果您的产品是作为系统的集成组件而从系统制造商处购得，则 WD 不提供有限质保。如需质保服务，请与售货处联系或直接与系统制造商联系。
本质保政策不会修改或排除根据《澳大利亚竞争与消费者法案》或《新西兰消费者权益法》您所应享有的合法权利。本质保政策用于确定可能快速和简单地满足各方保修要求的 WD 首选办法。
法律未对本产品作出任何其他相关的明示或暗示的质保规定，包括但不限于《货物买卖法》的规定。如果您在新西兰购买了产品用作商务用途，您即确认并同意《新西兰消费者权益法》不适用。
在澳大利亚，我们的产品附带不能排除在《澳大利亚消费者法》之外的质保服务。您有权要求对出现重大故障的产品进行更换或退款，也有权要求对任何其他合理的可预见损失或损坏进行赔偿。如果产品的质量不能接受且故障未达到重大故障级别，您也有权要求对产品进行维修或更换。《澳大利亚消费者法》中对重大故障的构成作出了规定。
保修
WD 保证产品在其正常使用时可享受下面规定的条款、没有材料或工艺上的缺陷且符合 WD 规定的各产品的技术规格。请访问该链接 https://support-es.wd.com/app/Warranty_Policy 确定您享受的质保期。质保期自授权分销商或授权经销商给出的购买发票上标明的时间开始算起。获得质保须提供有效购买凭证，并以此计算质保开始日期。本产品返回到授权分销商、授权经销商或 WD 区域退货中心（WD 首次发运产品的地方）之前，不会提供保修服务。WD 可自行决定为商品提供延期保修服务。如果 WD 认定产品属于以下情形之一，则不对所退回的产品承担任何责任，包括：(i) 产品并非购买自授权分销商或授权经销商，(ii) 未按照 WD 规格和说明使用产品，(iii) 未用作预期用途，(iv) 产品是从 WD 偷窃所得；或者所宣称的缺陷 a) 并不存在，b) WD 收到产品之前就已遭受的损害无法修复，c) 故障因误用、不当安装、改动（包括撕去或涂去标签以及打开或除去外壳（包括散热片），除非产品列入限制性用户可进行维修类产品清单中且具体改动未超出可适用的说明范围，如 https://support-es.wd.com 中所述）、事故、不当处理等非 WD 人员操作而导致。
这些产品属于精密而易损坏的物品，可能因以下情况无法运行：(A) 外部原因，包括但不限于不当处理、受热、受寒、受潮及断电；(B) 内部故障。此类故障可能导致数据丢失、损坏、删除或修改。请注意，您应对不论何种原因造成的数据丢失、损坏、删除或修改自行负责。您有责任进行数据备份，采取措施保护数据从而防止其丢失、损坏、删除或修改。您同意继续备份产品上的所有数据，并在向 WD 寻求常规服务和技术支持之前完成备份。
在澳大利亚，如果购买产品不是出于个人、家庭使用或消费目的，若该目的公平且合理，WD 的责任只限于更换产品或提供同等或更好的产品。
本质保政策将同时适用于维修或更换后的产品，以便与原保修期保持一致，此适用期限为原来的质保期或从产品维修或更换后的发货之日起九十 (90) 天，以较长者为准。本质保政策为 WD 的唯一制造商的保证，仅适用于以新产品售出的情形。
获取服务
WD 珍视您的业务，并一直竭尽全力为您提供最优质的服务。如果遇到任何问题，请在退换此产品之前，容我们对该问题进行处理。我们的知识库或电子邮件支持服务 (https://support-es.wd.com) 可解答大多数技术支持问题。如果没有您需要的答案，或者您希望与我们联系，请拨打下面链接中列出的相应电话号码联系 WD：https://www.westerndigital.com/zh-cn/support/international-phone-numbers
如果您想提出索赔，应首先联系最初将产品出售给您的经销商。如果您无法联系到最初出售产品的经销商，请访问我们的产品支持网站 (https://support-es.wd.com)，以找到有关如何获取服务或产品退货授权 (RMA) 的信息。如确认产品可能有故障，我们会为您提供 RMA 号码及产品退还说明。未经授权退回的产品（即未获得 RMA 号码的产品）将会退回给您，并且费用自理。授权退回的产品必须装在规定的装运箱中，预先付讫并投保，寄往随您的 RMA 号码提供的地址。根据质保政策收到合格索赔要求后，WD 或最初将产品出售给您的经销商认定您的索赔符合要求，WD 或该经销商将在维修、为您更换同等或更好的产品、退款三者之中自行决定。您需要承担根据本质保政策提出的索赔要求所产生的任何费用。本质保政策还提供了《澳大利亚竞争和消费者法案》或《新西兰消费者保障法案》下适用于您的其他权利和补救措施。
您应妥善保存原包装盒及包装材料，以供储存或装运 WD 产品之用。要确定质保期，请通过 https://support-es.wd.com 核查质保到期日（需要序列号）。
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
如不事先联系 WD 获取产品退货授权 (RMA) 号码，则任何产品都不能直接返还给 WD。如确认产品可能有故障，我们会为您提供 RMA 号码及产品退还说明。未经授权退回的产品（即未获得 RMA 号码的产品）将会退回给您，并且费用自理。授权退回的产品必须装在规定的装运盒中，预先付讫并投保，寄往随您的 RMA 号码提供的地址。您应妥善保存原包装盒及包装材料，以供储存或装运 WD 产品之用。经检查后，如果 WD 怀疑您的退货为诈骗行为或认定该产品为假货，WD 可能会自行决定没收该产品或在认为必要的情形下采取其他措施。要申请 RMA，请单击此处。
禁运国家/地区不提供 RMA 服务
按照目前美国政府的规定，我们不能与下列国家和地区的客户开展业务
| 朝鲜 | 伊朗 |
| 克里米亚（地区） | 苏丹 |
| 古巴 | 叙利亚 |
如果您所在的国家/地区未被列入禁运国家/地区列表，但您仍无法创建 RMA，请联系该国家/地区的 Western Digital 分销商以替换产品。如需获得完整的全球授权分销商列表，请查看我们的授权分销商列表。
在符合以下限制的前提下，WD 的有限质保可保证其产品没有材料或工艺上的缺陷，且遵从相关产品的 WD 技术规格。
维修限制
任何有缺陷产品的唯一补救方法仅限于维修或更换有缺陷产品。
WD 可自行选择一种或多种补救办法。判定产品存在缺陷后，应当给 WD 足够的时间，以便于对该产品进行维修或更换。根据其有限质保规定，WD 的替换产品将使用全新的可用零件制造。WD 的质保适用于维修后或更换后的产品，质保期按原产品质保期剩余时间计算，但不能少于更换或维修产品发货日期后 90 天。
损坏限制
在任何情况下，WD 对任何有缺陷产品负有的全部责任都不应超过该产品的购买价格。即使 WD 不能或没有维修或更换任何有缺陷产品，并且您的唯一补救办法也不能达到目的，该限制仍旧适用。
无间接或其他损坏
无论本政策或其他政策的其他表述如何，对于 (I) 任何超过故障产品购买价的金额或 (II) 任何一般、间接、惩罚性、附带或特殊性的损害，WD 都不会承担与任何合同、过失、严格赔偿责任或其他法律或衡平理论有关的责任。这其中包括：记录数据丢失、使用中断、丢失数据的恢复成本、利润损失、安装或删除任何产品的成本、安装替代性产品的成本，以及因为产品缺陷或因为缺陷导致产品维修或更换，由此引起的任何检查、测试或重新设计成本。本部分内容不对人体伤害方面的责任进行限制。
在美国，有些州不允许排除或限制直接或间接损失，因此上述限制可能对您不适用。本质保政策赋予您特定的法律权利，同时您也可能拥有其他权利，具体权利依各州不同而各异。
产品仅供自用
如果 WD 确认有以下任何情况，则 WD 不对任何返还的产品承担任何责任：
其他质保限制
Western Digital 的质保不涵盖在我们收到时包装不当、经过改动或有物理损坏的产品。在接收产品时会对其进行检查。下面列举了 Western Digital 不会接受其保修申请的产品
包装
改动
损坏
如果在产品日期码后面有一个字母（如：05 Apr 99 X），则此产品是经过重新验证的产品，WD 的质保条款可能对其不适用，原因是 WD 的质保条款只适用于全新售出的产品。
零售配套产品也是 Western Digital 品牌产品，由 WD 连同内置硬盘一同组装，后者作为“组件硬盘”出售（WD 所售的内置硬盘，并不特别包装为 Western Digital 组装和品牌的零售配套产品的一部分），享有有限质保服务。根据销售交易的类型，产品质保可能与此处列出的一般质保信息有所不同。
如需要完整的有限质保期列表，请访问 https://support-es.wd.com/app/Warranty_Policy
注意：
有限质保期应从授权分销商或授权经销商所开发票标注的购买日期算起，截止于“产品”文档中设定的日期。
获得质保须提供有效购买凭证，并以此计算质保开始日期。为验证产品质保并更新购买日期（如要求），请使用在线质保状态检查服务。对于暗示质保将持续多长时间这一问题，在美国某些州不允许就此进行限制，因此以上限制可能对您不适用。
请查阅您的产品手册，了解相关有限质保声明。产品手册可从授权分销商、经销商或 WD 网站获取。
超出 WD 有限质保范围的情况，都不予质保。WD 不就这些产品做其他类型的担保（无论是明确的或是隐含的），包括任何适销性、适用于特定用途及不侵权的隐含担保。在美国，有些州不允许排除隐含担保，因此上述除外责任可能对您不适用。
经过重新认证的产品
WD 重新认证的产品可能包括客户返还的部件，也可能是修复过的产品。所有产品在当作重新认证产品出售之前都经过了测试，可满足 WD 严格的质量标准。请注意，某些重新认证产品可能会有标记、划痕或其他轻微外观瑕疵。
在 WD 商店网站上购买的重新认证产品：
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital 保證 Western Digital Ultrastar 和 HGST HDD 產品（以下簡稱「產品」），在以符合 Western Digital 針對此類產品的規格的方式適當使用和安裝時，將沒有材料和工藝上的瑕疵，且在保固期間基本符合 Western Digital 針對此類產品的規格要求。
此有限保固的涵蓋範圍為何？
此有限保固適用於原始購買者從授權的經銷商處購買的全新 Western Digital Ultrastar 和 HGST HDD 用於正常使用，不適用於轉售。
有限保固的承保期有多久？
Western Digital 產品的保固持續期間不同。若要判定特定產品的保固期，請造訪 www.westerndigital.com/legal/warranty。可能需要有效的購買證明來證實符合資格。如果您沒有有效的購買證明，則有限保固期將從 Western Digital 銷售給授權代理商處的日期算起。
我的產品出現故障，現在該怎麼辦？
如果您的產品出現問題，在尋求有限保固服務之前，請先依照 Western Digital 或您的經銷商/代理商提供的故障排除程序操作。
為取得有限保固服務，您必須先透過聯絡 https://www.westerndigital.com/support/international-numbers-hdd 上列出的 Western Digital 客服中心取得退貨授權和寄貨地址。您必須將承保的產品使用核准的包裝退回到我們的物流中心。可從 https://www.westerndigital.com/support/store/packaging-instructions 找到包裝指引。您必須支付將硬碟運送至我們物流中心的任何相關的運輸費、稅費和保險。在退回前，您應從產品移除所有個人資訊。
Western Digital 將執行哪些工作？
Western Digital 會將產品更換為可正常運作的同等替代產品，運費已預付。Western Digital 可能會將您的產品更換為先前已使用、維修且經測試符合 Western Digital 規格的產品。在 Western Digital 的託運點，在交給託運商時您即收到更換產品的所有權，且 Western Digital 保留退回產品的所有權。您需負擔所更換產品的相關進口事宜，如適用。Western Digital 不會將原始硬碟退回給使用者；因此，在退回之前，使用者應負責將資料移至其他裝置。本保固未涵蓋資料復原，且不屬於保固退回流程。Western Digital 保證所更換的產品的保固期為原始產品保固期的剩餘天數或 90 天，以較長者為準。
本有限保固不涵蓋哪些情況？
本有限保固不涵蓋因誤用、事故、疏忽、修改或更改硬體或軟體、竄改、超過產品規格的不適當實際或作業環境、維護不當或因不由 Western Digital 負責的產品導致的故障所引起的損害。不保證不中斷或無錯誤操作或設計瑕疵。不提供資料遺失或損壞保固—您必須定期將產品上儲存的資料備份到另外的儲存產品。不為移除或更改識別標籤的產品提供保固。不對與本產品相關或相關的任何軟體提供保固，包括但不限於，軟體驅動程式、工具或應用程式，且所有軟體均為「依原樣」提供。WESTERN DIGITAL 不會提供任何種類的其他保證，包括但不限於對適銷性、適用於任何特定用途之適用性的默示的保證或條件。某些司法管轄區不允許對默示擔保進行限制，因此上述限制可能對您並不適用。Western Digital 不負責退回此有限保固未涵蓋的您的產品。
我們的有限責任是怎樣的？
WESTERN DIGITAL 及其關係企業、供應商、代理商和經銷商概不對以下情況負責：1) 第三方向您提出的損害索賠（除了人身傷害，包括死亡和有形個人財產）；2) 您的資料遺失或損壞；或 3) 特殊性、附帶性或間接損害或任何經濟後果性損害（包括利潤或節省），即使已被告知此類可能性。某些司法管轄區不容許限制責任、附帶損害或後果性損害，因此上述限制或不適用於您。Western Digital 保留隨時修改這些保固條款的權利。
當地法律的適用程度為何？
本有限保固賦予您特定的法定權利，視您所在的司法管轄區而定，您也可以享有其他權利。
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
此有限担保适用于从授权的G-Technology® HDD经销商原始买入并用于普通使用（而非转售）的全新G-Technology存储产品。 G-Technology保证有限担保的产品在材料和工艺上不存在缺陷，但下述情况除外。
有限担保自购买之日起持续1年、2年、3年、5年或固定时间，具体取决于原始购买的时间和地点。 要确定您的G-Technology产品专享的担保，请访问 https://www.westerndigital.com/es-es/support。 您需要提供有效的购买证明材料以证明您具有有限担保的资格。 如果您无法提供有效的购买证明材料，有限担保时间将从G-Technology向授权分销商销售之日起计算。
此有限担保不包括因以下原因产生的损失：商业使用、使用错误、事故、修改或更改硬件或软件、篡改、不符合产品说明书规定的物理或工作环境、保养不当或因G-Technology无需承担责任的产品导致的故障。 我们不保证操作不会中断或不出现错误。 我们不对数据的丢失提供保证，因此，您必须定期将产品上存储的数据备份到其他存储产品。 如果撕掉或更改了产品的标识标签，该产品将无法享有担保。 G-TECHNOLOGY不提供任何其他各类担保，包括但不限于对适销性或适合某种特定用途的暗示担保。 某些司法辖区禁止限制暗示担保，因此，此处的限制可能不适用于您。 G-Technology不负责向您返回不在保修范围内的产品。
如果您的产品出现故障，在获得有限担保服务之前，您首先应执行G-Technology或您的经销商提供的故障诊断步骤。 要获得有限担保服务，您必须先联系适当的G-Technology呼叫中心（列于 https://www.westerndigital.com/es-es/support），以便获得“物料退回授权”和物料退回的地址。 您必须使用经认可的包装将享受有限担保的硬盘驱动器退回至我们的物流中心。 如需包装指南，请访问 https://www.westerndigital.com/es-es/support。 您必须支付将驱动器运至我们的物流中心过程中涉及的运费、税费和保费。 您应在返回产品之前删除所有个人信息。
G-Technology将使用同等功能的替换用产品更换驱动器，并付讫运费。 G-Technology可能会使用之前用过的、经维修及经测试符合HGST G-Technology规格的产品更换您的产品。 承运人在G-Technology的交付地点接收产品时，即表示您已收到更换的产品的所有权。 您自行负责更换产品的进口事宜（如果涉及的话）。 G-Technology将不会返回原始驱动器；因此，您在退回驱动器之前自行负责将数据移至其他媒体。 数据恢复未涵盖在此有限保修范围内，且不是保修退回程序的一部分。 G-Technology保证更换的产品可享有原始产品保修期剩余时间的保修或90天的保修，以较长的时间为准。
G-TECHNOLOGY及其附属公司、供应商、分销商和经销商不承担以下责任：1) 第三方对您提出的索赔诉讼（不包括死亡等身体伤害和有形的个人财产）；2) 数据丢失或损坏；或3) 特殊、意外或间接损害或任何必然的经济损失（包括利润或存款损失），不论是否已被告知可能性。 某些司法辖区禁止限制责任、意外损失或必然损失，因此，上述限制可能不适用于您。
本有限担保向您提供了具体的法律权利，您也可能享有其他权利，具体取决于您所在的司法辖区。
A Western Digital ("WD") valoriza o seu negócio e tenta sempre fornecer o melhor serviço disponível.
Nenhuma garantia limitada é fornecida pela WD a menos que seu produto WD ("Produto") tenha sido adquirido de um distribuidor ou revendedor autorizado. Os distribuidores podem vender Produtos a revendedores, que por sua vez venderão os Produtos aos usuários finais. Para obter mais informações sobre garantia ou sobre como obter assistência técnica, consulte abaixo. Não será fornecido nenhum serviço de garantia a não ser que o Produto seja enviado a um centro autorizado da região (as regiões de garantia são Canadá, EUA, América Latina, Europa, Oriente Médio, África, Ásia-Pacífico, Índia e Tailândia) onde o Produto foi originalmente fornecido pela WD, que pode ter implicações de garantia regionais específicas.
Se o seu produto foi adquirido como um componente integrado em um sistema de outro fabricante, a WD não fornecerá nenhuma garantia limitada. Entre em contato com o local de compra ou diretamente com o fabricante do sistema para obter o serviço de garantia.
Nada nesta garantia modifica ou exclui seus direitos legais no âmbito do Australian Competition and Consumer Act ou do New Zealand Consumer Guarantees Act. Esta garantia identifica o enfoque preferencial da WD para a resolução de solicitações de garantia para que seja rápida e fácil para todas as partes.
Nenhuma outra garantia, expressa ou implícita por lei, incluindo, mas não se limitando, aquelas contidas no Sale of Goods Act, são feitas com relação a este produto. Se você comprou o produto na Nova Zelândia para fins comerciais, você reconhece e aceita que o New Zealand Consumer Guarantees Act não se aplica.
Na Austrália, nossos produtos vêm com garantias que não podem ser excluídas conforme a Australian Consumer Law. Você tem direito a uma substituição ou devolução caso haja um defeito de maior proporção, bem como direito à compensação por qualquer perda ou dano que pudesse ser razoavelmente previsto. Você também tem o direito de ter as mercadorias reparadas ou substituídas se estas não apresentarem qualidade aceitável e a falha não ser uma falha importante. A Australian Consumer Law define o que constitui uma “falha importante”.
Garantia
A WD garante que o Produto, durante seu uso normal, durante o tempo definido abaixo, não apresentará defeitos de material e de mão-de-obra e estará em conformidade com as especificações da WD. Consulte este link para determinar o prazo do período da sua garantia https://support-pt.wd.com/app/Warranty_Policy O prazo do período da sua garantia terá início na data de compra que aparece no recibo de compra do revendedor ou distribuidor autorizado. Será exigido o comprovante de compra para ter direito a esta garantia, bem como para estabelecer a data de início de vigência desta garantia. O serviço de garantia não será fornecido a não ser que o Produto seja devolvido a um distribuidor autorizado, revendedor autorizado ou centro de devolução regional da WD de onde o Produto tenha sido originalmente enviado pela WD. A WD pode, a seu critério exclusivo, disponibilizar garantias estendidas para compra. A WD não assume nenhuma responsabilidade pelo Produto devolvido se a WD determinar que o Produto (i) não foi comprado de um distribuidor ou revendedor autorizado, (ii) não foi usado de acordo com as especificações e instruções da WD, (iii) não foi usado para sua função pretendida, ou (iv) foi roubado da WD ou a anomalia declarada a) não está presente, b) não pode ser razoavelmente retificada porque o dano ocorreu antes de a WD ter recebido o Produto, ou c) é atribuível a má utilização, instalação incorreta, alteração (incluindo a remoção ou eliminação de etiquetas e abertura ou remoção das caixas externas, inclusive da estrutura de montagem, exceto se o produto constar na lista de produtos com assistência limitada pelo usuário, e se a alteração específica estiver dentro do âmbito das instruções aplicáveis, de acordo com https://support-pt.wd.com), acidente ou má utilização enquanto estiver na posse de outras pessoas que não a WD.
OS PRODUTOS SÃO ARTIGOS COMPLEXOS E FRÁGEIS QUE PODEM SOFRER FALHAS OCASIONAIS DEVIDO A (A) CAUSAS EXTERNAS, TAIS COMO O MANUSEIO INAPROPRIADO, EXPOSIÇÃO AO CALOR, FRIO, UMIDADE E A FALHAS DE ENERGIA, OU (B) FALHAS INTERNAS, ENTRE OUTRAS. TAIS FALHAS PODEM RESULTAR NA PERDA, CORROMPIMENTO, EXCLUSÃO OU ALTERAÇÃO DE DADOS. OBSERVE QUE VOCÊ SERÁ RESPONSÁVEL POR PERDA, CORROMPIMENTO, EXCLUSÃO OU ALTERAÇÃO DE DADOS CAUSADOS POR QUALQUER MOTIVO, BEM COMO PELO BACKUP E PROTEÇÃO DOS DADOS CONTRA PERDA, CORROMPIMENTO, EXCLUSÃO OU ALTERAÇÃO. VOCÊ CONCORDA EM FAZER BACKUP FREQUENTE DE TODOS OS DADOS DO PRODUTO E EM COMPLETAR UM BACKUP ANTES DE SOLICITAR O SUPORTE TÉCNICO OU O ATENDIMENTO GERAL NA WD.
Na Austrália, se o Produto não for do tipo comumente adquirido para uso ou consumo pessoal ou doméstico, desde que seja justo e razoável que assim seja feito, a WD limitará a sua responsabilidade à substituição do Produto ou ao fornecimento de Produto equivalente ou melhor.
Esta garantia será estendida para os Produtos reparados ou substituídos com base no tempo restante do período da garantia original aplicável ou por noventa (90) dias a partir da data do envio do Produto reparado ou substituído, o que for mais longo. Esta garantia é a única garantia do fabricante da WD e é aplicável apenas para Produtos vendidos como novos.
Obtenção de serviços
A WD valoriza o seu negócio e tenta sempre fornecer o melhor serviço disponível. Se você encontrar algum problema, por favor nos dê a oportunidade de solucioná-lo antes de devolver este Produto. A maioria das perguntas ao suporte técnico pode ser respondida através da nossa base de conhecimentos ou serviço de suporte por e-mail em https://support-pt.wd.com. Se a resposta não estiver disponível ou, se você preferir, entre em contato com a WD pelos números de telefone aplicáveis listados no seguinte link: https://www.westerndigital.com/pt-br/support/international-phone-numbers
Se você desejar fazer uma reclamação, deve inicialmente entrar em contato com o revendedor de quem comprou o Produto. Se não for possível entrar em contato com o revendedor de quem você comprou o Produto, visite o site de suporte do Produto em https://support-pt.wd.com para obter informações sobre como obter serviço ou uma RMA (Autorização para Devolução do Produto). Se for determinado que o produto pode apresentar defeito, você receberá um número de RMA e as instruções para devolução do Produto. Uma devolução não autorizada (ou seja, uma para a qual não foi emitido um número de RMA), o produto será devolvido a você às suas custas. As devoluções autorizadas deverão ser enviadas em uma embalagem de envio aprovada, pré-paga e devidamente assegurada, para o endereço fornecido no número da RMA. Se depois de receber a solicitação da garantia, a WD ou o revendedor de quem você comprou o Produto determinar que sua solicitação é válida, a WD ou o revendedor em questão irá, a seu critério, reparar ou substituir o produto por outro equivalente ou melhor ou reembolsar o custo do Produto para você. Você se responsabiliza pelas despesas associadas à solicitação dessa garantia. Os benefícios fornecidos a você no âmbito desta garantia são em adição a outros direitos e remediações disponíveis para você sob o Australian Competition and Consumer Act ou sob o New Zealand Consumer Guarantees Act.
A caixa e os materiais de embalagem originais deverão ser guardados para o armazenamento ou envio do produto WD. Para estabelecer de forma conclusiva o período de garantia, verifique a expiração de garantia (é necessário o número de série) através de https://support-pt.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
Não será permitida a devolução de produtos diretamente à WD sem o contato anterior com a WD para obtenção de um número de "RMA" (Return Material Authorization). Se for determinado que o produto pode apresentar defeito, você receberá um número de RMA e as instruções para devolução do Produto. Uma devolução não autorizada (ou seja, uma para a qual não foi emitido um número de RMA), o produto será devolvido a você às suas custas. Devoluções autorizadas devem ser enviadas pré-pagas e cm seguro para o endereço contido no RMA em uma embalagem de remessa aprovada. Sua caixa original e o material de embalagem devem ser guardados para armazenamento ou envio do seu Produto. Se, ao inspecionar seu Produto, a WD suspeitar de fraude ou considerar que o Produto seja falsificado, a WD pode, a seu exclusivo critério, confiscar tal Produto ou tomar outras providências que julgar necessárias. Para solicitar uma RMA, clique aqui.
Países embargados inelegíveis para serviços de RMA
Regulamentos atuais do governo dos EUA impedem que façamos negócios com clientes nos seguintes países e regiões
| Coreia do Norte | Irã |
| Crimeia (região) | Sudão |
| Cuba | Síria |
Se o seu país não estiver na lista de países embargados e você não conseguir criar um RMA, entre em contato com um distribuidor da Western Digital nesse país para a substituição do produto. Para obter a lista completa de distribuidores autorizados ao redor do mundo, consulte nossa lista de distribuidores autorizados.
A garantia limitada da WD estipula que, sujeito às seguintes limitações, cada Produto estará livre de defeitos de material e de fabricação, e estará em conformidade com as especificações da WD para o produto específico.
Limitação de compensações
A COMPENSAÇÃO EXCLUSIVA POR QUALQUER PRODUTO DEFEITUOSO LIMITA-SE AO REPARO OU À SUBSTITUIÇÃO DO PRODUTO DEFEITUOSO.
A WD pode escolher qual compensação ou combinação de compensações será fornecida, a seu critério exclusivo. Após determinar a existência de defeito em um produto, a WD precisa de um tempo razoável para repará-lo ou substituí-lo. O produto de reposição da WD no âmbito de sua garantia limitada será fabricado com peças novas ou peças usadas que podem ser reparadas. A garantia da WD se aplica aos Produtos reparados ou substituídos com base no tempo restante do período da garantia original aplicável ou por noventa dias a partir da data do envio do Produto reparado ou substituído, o que for mais longo.
Limitação de reparações
A RESPONSABILIDADE TOTAL DA WD POR QUALQUER PRODUTO COM DEFEITO NÃO EXCEDERÁ, EM NENHUMA CIRCUNSTÂNCIA, O PREÇO DE COMPRA DO PRODUTO COM DEFEITO. ESTA LIMITAÇÃO É VÁLIDA MESMO QUANDO A WD NÃO PUDER REPARAR OU SUBSTITUIR QUALQUER PRODUTO DANIFICADO E A SUA COMPENSAÇÃO EXCLUSIVA NÃO ATENDER À SUA FINALIDADE ESSENCIAL.
Negação de reparações consequenciais ou outras reparações
SEM PREJUÍZO DE QUALQUER OUTRA CLÁUSULA DESTA POLÍTICA, A WD NÃO SERÁ RESPONSABILIZADA COM RELAÇÃO A PRODUTOS SOB QUALQUER CONTRATO, NEGLIGÊNCIA, OBRIGAÇÃO JUDICIAL ESTRITA OU OUTRA TEORIA JURÍDICA AFIM (I) POR QUALQUER QUANTIA ACIMA DO PREÇO DE COMPRA DO PRODUTO COM DEFEITO OU (II) POR QUAISQUER DANOS GERAIS, CONSEQUENCIAIS, PUNITIVOS, INCIDENTAIS OU ESPECIAIS. ISTO INCLUI PERDA DE DADOS GRAVADOS, INTERRUPÇÃO DE USO, CUSTO DE RECUPERAÇÃO DE DADOS PERDIDOS, PERDA DE LUCROS E CUSTOS COM INSTALAÇÃO OU REMOÇÃO DE QUAISQUER PRODUTOS, INSTALAÇÃO DE PRODUTOS DE SUBSTITUIÇÃO E QUALQUER INSPEÇÃO, TESTE OU REPROJETO CAUSADO POR ALGUM DEFEITO OU POR REPARO OU SUBSTITUIÇÃO DE PRODUTOS DECORRENTE DE UM DEFEITO EM QUALQUER PRODUTO. ESTA SEÇÃO NÃO LIMITA A RESPONSABILIDADE POR DANOS FÍSICOS CAUSADOS A UMA PESSOA.
NOS ESTADOS UNIDOS, ALGUNS ESTADOS NÃO PERMITEM A EXCLUSÃO OU LIMITAÇÃO DE DANOS INCIDENTAIS OU CONSEQUENCIAIS; NESTE CASO, AS LIMITAÇÕES ACIMA NÃO SE APLICARÃO A VOCÊ. ESTA GARANTIA LHE CONCEDE DIREITOS LEGAIS ESPECÍFICOS; VOCÊ PODERÁ TER TAMBÉM OUTROS DIREITOS QUE VARIAM DE ESTADO PARA ESTADO.
Seu uso do produto
A WD não se responsabilizará por quaisquer produtos devolvidos se a WD determinar que:
Limitações adicionais da garantia
A garantia da Western Digital não cobre Produtos que tenham sido recebidos embalados de maneira imprópria, alterados ou danificados fisicamente. Os produtos serão inspecionados no recebimento. Aqui estão alguns exemplos de Produtos que a Western Digital não aceitará para solicitações de garantia
Embalagem
Alterações
Danos
Se um caractere alfabético aparecer após o código de data do produto (exemplo: 05 Apr 99 X), o produto foi recertificado e pode não está sujeito aos termos de garantia da WD, já que as estes se aplicam apenas a produtos novos.
Os Kits de Varejo montados e levam a marca da Western Digital, e as unidades internas vendidas como "Unidades Componentes" (discos rígidos internos que a WD vendeu, mas que não fazem parte do kit de varejo real montado e assinado pela Western Digital) vêm com uma garantia limitada. Dependendo do tipo de transação de venda, a garantia do produto pode ser diferente das informações gerais de garantia listadas aqui.
Para obter uma lista completa dos Períodos de Garantia Limitada da WD, visite https://support-pt.wd.com/app/Warranty_Policy
Observação:
O prazo da sua garantia limitada começa na data da compra indicada no recibo de compra de um distribuidor ou revendedor autorizado e estende-se apenas pelo período de tempo definido na documentação do Produto.
Será exigido o comprovante de compra para ter direito a esta garantia, bem como para estabelecer a data de início de vigência desta garantia. Para confirmar a garantia do seu Produto e atualizar a data da sua compra (se necessário), use nosso serviço on-line de Verificação de Status da Garantia. Nos Estados Unidos, alguns estados não permitem limitações sobre o prazo de garantias implícitas, portanto a limitação acima pode não se aplicar a você.
Consulte o manual do produto para ver a declaração de garantia limitada. O manual do produto pode ser obtido com o seu distribuidor ou revendedor autorizado ou no site da WD.
NÃO EXISTEM GARANTIAS QUE VÃO ALÉM DA DECLARAÇÃO DE GARANTIA LIMITADA DA WD. A WD SE ISENTA DE TODAS AS OUTRAS GARANTIAS, EXPRESSAS OU IMPLÍCITAS, RELACIONADAS AOS PRODUTOS, INCLUINDO QUAISQUER GARANTIAS SOBRE COMERCIALIZAÇÃO OU ADEQUAÇÃO PARA UMA FINALIDADE ESPECÍFICA OU NÃO-VIOLAÇÃO. NOS ESTADOS UNIDOS, ALGUNS ESTADOS NÃO PERMITEM A EXCLUSÃO DAS GARANTIAS IMPLÍCITAS, PORTANTO A EXCLUSÃO ACIMA NÃO SE APLICA AO SEU CASO.
Produtos recertificados
Os produtos recertificados da WD podem consistir de unidades devolvidas pelos clientes e podem ter sido reparadas. Todos os produtos são testados e considerados como atendendo aos padrões de qualidade exigentes da WD antes de serem vendidos como recertificados. Observe que alguns itens recertificados podem apresentar marcas, arranhões ou outros pequenos sinais de desgaste.
Compras de produtos recertificados feitas no website WD Store:
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital (“WD”) valora a sus clientes y siempre intenta proporcionarles el mejor servicio.
WD no proporciona una garantía limitada, a menos que el Producto Western Digital or WD brand HDD (“Producto”) se haya comprado a un distribuidor o revendedor autorizado. Los distribuidores pueden vender los Productos a los revendedores, quienes a su vez los venden a los usuarios finales. Consulte la siguiente información acerca de la garantía o para obtener el servicio de garantía. No se proporcionará el servicio de garantía, a menos que el Producto se regrese al centro de devolución autorizado en la región (las regiones de garantía se identifican como Canadá, EE. UU., Latinoamérica, Europa, Medio Oriente, África, Asia Pacífico, India y Tailandia) a la que WD lo haya enviado originalmente; lo que puede tener ciertas implicaciones regionales en la garantía.
Si compró el Producto como un componente integrado dentro de un sistema por un fabricante de sistemas, WD no proporciona una garantía limitada. Comuníquese con el lugar de compra o directamente con el fabricante del sistema por el servicio de garantía.
Nada de lo contenido en esta garantía modifica o excluye sus derechos legales en virtud de la Ley de la competencia y el consumidor de Australia o de la Ley de garantías del consumidor de Nueva Zelanda. En esta garantía, se describe la manera en la que WD elige proceder al abordar los reclamos de garantía que suelen solucionarse de manera rápida y sencilla para todas las partes.
En relación al Producto, no se ofrece ninguna otra garantía establecida por la ley de forma explícita o implícita, incluidas, entre otras, las contenidas en la Ley de venta de mercancías. Si adquirió el Producto en Nueva Zelanda para utilizarlo en una empresa, reconoce y acepta que la Ley de garantías del consumidor de Nueva Zelanda no es aplicable.
En Australia, nuestros productos cuentan con garantías que no se pueden excluir en virtud de la Ley del consumidor de Australia. Usted tiene derecho a un reemplazo o reembolso en caso de una falla principal y a una indemnización por otras pérdidas o daños razonablemente previsibles. Además, tiene derecho a que los productos se reparen o reemplacen en caso de que su calidad no sea aceptable y la falla no sea una falla principal. En la Ley del consumidor de Australia, se establece lo que constituye una falla principal.
Garantía
WD garantiza que el Producto, durante el plazo que se define más adelante y mientras se le dé un uso normal, estará libre de defectos de materiales y mano de obra, y cumplirá con las especificaciones establecidas por WD. Consulte el enlace a continuación para determinar la vigencia del plazo de la garantía https://support-es.wd.com/app/Warranty_Policy#group3. La vigencia del plazo de la garantía comenzará en la fecha de compra que aparece en el recibo de compra de un distribuidor o revendedor autorizado. Para hacer uso de esta garantía y establecer la fecha de su inicio, se requiere el comprobante de compra. No se proporcionará el servicio de garantía a menos que el Producto se devuelva a un distribuidor o revendedor autorizado o a un centro de devoluciones regional de WD al que WD haya enviado el Producto originalmente. WD podrá, a su criterio, emitir garantías extendidas disponibles para la compra. WD no tendrá responsabilidad por ningún Producto devuelto si WD determina que el Producto: (i) no se compró a un distribuidor o revendedor autorizado, (ii) no se utilizó según las especificaciones e instrucciones de WD, (iii) no se utilizó para los fines para los que fue diseñado, o (iv) se robó a WD; o si determina que el citado defecto a) no se encuentra, b) no puede corregirse de manera aceptable debido a daños que se produjeron antes de que WD recibiera el Producto, o c) se atribuye al mal uso, instalación indebida, alteración (incluida la remoción o destrucción de las etiquetas y la apertura o remoción de las cajas externas, incluida la estructura de montaje, a menos que el producto esté incluido en la lista de productos a los que el usuario puede hacerle servicio limitado, y la alteración específica esté dentro del alcance de las instrucciones aplicables, como se indica en https://support-es.wd.com), accidente o manejo indebido mientras estaba en posesión de otra persona que no es WD.
LOS PRODUCTOS SON ARTÍCULOS COMPLEJOS Y FRÁGILES QUE PUEDEN FALLAR OCASIONALMENTE DEBIDO A (A) CAUSAS EXTERNAS, INCLUIDOS, ENTRE OTROS, EL MANEJO INDEBIDO, LA EXPOSICIÓN AL CALOR, AL FRÍO Y A LA HUMEDAD, Y A FALLAS DE ELECTRICIDAD, O (B) A FALLAS INTERNAS. TALES FALLAS PUEDEN CAUSAR LA PÉRDIDA, LA CORRUPCIÓN, LA ELIMINACIÓN O LA ALTERACIÓN DE DATOS. TENGA EN CUENTA QUE USTED SERÁ RESPONSABLE POR LA PÉRDIDA, CORRUPCIÓN, ELIMINACIÓN O ALTERACIÓN DE DATOS, CUALQUIERA SEA LA CAUSA, Y POR EL RESPALDO Y LA PROTECCIÓN DE DATOS CONTRA PÉRDIDA, CORRUPCIÓN, ELIMINACIÓN O ALTERACIÓN. USTED SE COMPROMETE A REALIZAR COPIAS DE SEGURIDAD CONTINUAMENTE DE TODOS LOS DATOS ALMACENADOS EN EL PRODUCTO Y REALIZAR UNA COPIA DE SEGURIDAD ANTES DE SOLICITAR CUALQUIER SERVICIO GENERAL Y SOPORTE TÉCNICO DE WD.
En Australia, si el Producto no es del tipo normalmente adquirido para uso o consumo personal, doméstico o del hogar, siempre y cuando sea justo y razonable hacerlo, WD limita su responsabilidad al remplazo del Producto o al suministro de un Producto equivalente o mejor.
Esta garantía se extenderá a los Productos reparados o reemplazados por el mayor de los siguientes plazos: el resto del plazo aplicable según la garantía original o noventa (90) días contados a partir de la fecha de envío de un Producto reparado o reemplazado. Esta garantía es la única garantía de fabricante que ofrece WD y se aplica únicamente a los Productos vendidos como nuevos.
Obtención del servicio
WD valora a sus clientes y siempre intenta proporcionarles el mejor servicio. En caso de encontrarse con algún problema, permítanos tratar de solucionarlo antes de devolver este Producto. La mayoría de las preguntas de soporte técnico se pueden responder a través de nuestra base de conocimientos o del servicio de soporte por correo electrónico en https://support-es.wd.com. Si la respuesta no se encuentra disponible o, si usted lo prefiere, comuníquese con WD a los números telefónicos correspondientes que se encuentran en la lista del siguiente enlace: https://www.westerndigital.com/es-la/support/international-phone-numbers
Si desea hacer un reclamo, primero debe contactar al distribuidor a quien le compró el Producto originalmente. Si no puede contactar al distribuidor a quien le compró originalmente el Producto, visite nuestro sitio web de soporte de producto en https://support-es.wd.com para obtener más información acerca de cómo solicitar el servicio o para solicitar una Autorización de devolución de materiales (RMA). Si se determina que el Producto puede estar defectuoso, recibirá un número RMA e instrucciones para realizar la devolución del Producto. Si devuelve un producto sin autorización (es decir, un producto para el que no se haya emitido un número RMA), este le será reenviado a su cargo. Las devoluciones autorizadas deben enviarse en un paquete de envío aprobado, pagado con anticipación y asegurado, a la dirección proporcionada con el número RMA. Si después de recibir un reclamo válido bajo esta garantía, WD o el distribuidor a quien compró el Producto originalmente determinan que su reclamo es válido, WD o dicho distribuidor, a su criterio, repararán o reemplazarán el Producto por otro equivalente o por uno mejor, o le devolverán el costo del Producto. Usted es responsable por los gastos asociados a cualquier reclamo bajo esta garantía. Los beneficios que se le otorgan bajo esta garantía son adicionales a los demás derechos y recursos que tiene a su disposición bajo la Ley de la competencia y del consumidor de Australia o la Ley de garantías del consumidor de Nueva Zelanda.
Deberá conservar la caja y los materiales de embalaje originales para guardar o enviar su producto WD. Para comprobar la vigencia del plazo de la garantía, consulte el vencimiento de la garantía en https://support-es.wd.com (se requiere el número de serie).
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No puede devolver ningún producto directamente a WD sin antes contactar a WD para obtener un número de Autorización de devolución de material (“RMA”). Si se determina que el Producto puede estar defectuoso, recibirá un número RMA e instrucciones para realizar la devolución del Producto. Si devuelve un producto sin autorización, es decir, un producto para el que no se haya emitido un número RMA, este se le reenviará a su cargo. Las devoluciones autorizadas deben enviarse pagadas con anticipación y aseguradas, a la dirección proporcionada con la RMA en un paquete de envío aprobado. Deberá conservar la caja y los materiales de embalaje originales para guardar o enviar el Producto. Si al revisar el Producto devuelto, WD sospecha fraude o considera que el Producto ha sido falsificado, WD podrá, a su exclusivo criterio, confiscar el Producto o tomar cualquier otra medida que considere necesaria. Para solicitar una RMA, haga clic aquí.
Los países con los que está prohibido el comercio no son elegibles para los servicios RMA
Las regulaciones actuales del gobierno de EE. UU. nos impiden realizar transacciones comerciales con clientes en los siguientes países y regiones:
| Corea del norte | Irán |
| Crimea (región) | Sudán |
| Cuba | Siria |
Si su país no se encuentra en las lista de países con los que está prohibido el comercio y no puede crear una RMA, comuníquese con un distribuidor de Western Digital en su país para obtener un reemplazo del producto. Para una lista completa de los distribuidores autorizados en todo el mundo, consulte nuestra lista de distribuidores autorizados.
En la garantía limitada de WD, se garantiza que cada Producto, sujeto a las siguientes limitaciones, estará libre de defectos de materiales y mano de obra y, cumplirá con las especificaciones establecidas por WD para el Producto en particular.
Limitación de resarcimiento
SU ÚNICO RESARCIMIENTO POR CUALQUIER PRODUCTO DEFECTUOSO SE LIMITA A LA REPARACIÓN O EL REEMPLAZO DE DICHO PRODUCTO.
WD puede elegir, a su exclusivo criterio, qué resarcimiento o combinación de resarcimientos proporcionará. Después de determinar que existe un Producto defectuoso, WD se tomará un tiempo razonable para repararlo o reemplazarlo. En virtud de la garantía limitada, el producto de reemplazo de WD se fabricará con partes nuevas y partes usadas a las que se les pueda hacer un servicio. La garantía de WD se aplica a los Productos reparados o reemplazados por el mayor de los siguientes plazos: el resto del plazo aplicable según la garantía original o noventa días contados a partir de la fecha de envío de un Producto reparado o reemplazado.
Limitación de daños
LA RESPONSABILIDAD TOTAL DE WD POR CUALQUIER PRODUCTO DEFECTUOSO NO EXCEDERÁ EN NINGÚN CASO EL PRECIO DE COMPRA DE ESTE. ESTA LIMITACIÓN SE APLICA INCLUSO CUANDO WD NO PUEDA REPARAR O REEMPLAZAR O NO REPARE O REEMPLACE ALGÚN PRODUCTO DEFECTUOSO Y SU ÚNICO RESARCIMIENTO NO CUMPLA CON SU PROPÓSITO ESENCIAL.
Ausencia de daños indirectos o de otra índole
SIN PERJUICIO DE LO DISPUESTO EN ESTA POLÍTICA, WD NO SERÁ RESPONSABLE POR LOS PRODUCTOS EN VIRTUD DE NINGÚN CONTRATO, POR NEGLIGENCIA, RESPONSABILIDAD OBJETIVA U OTRAS TEORÍAS LEGALES, (I) POR NINGUNA CANTIDAD QUE EXCEDA EL PRECIO DE COMPRA DEL PRODUCTO DEFECTUOSO O (II) POR NINGÚN DAÑO GENERAL, DERIVADO, PUNITIVO, INCIDENTAL O ESPECIAL. ESTO INCLUYE LA PÉRDIDA DE DATOS GUARDADOS, INTERRUPCIÓN DEL USO, EL COSTO DE RECUPERACIÓN DE DATOS PERDIDOS, PÉRDIDA DE BENEFICIOS Y EL COSTO DE INSTALACIÓN O ELIMINACIÓN DE PRODUCTOS DE REEMPLAZO Y CUALQUIER INSPECCIÓN, PRUEBA O REDISEÑO CAUSADO POR CUALQUIER DEFECTO O POR LA REPARACIÓN O REEMPLAZO DE LOS PRODUCTOS QUE DERIVEN DE UN DEFECTO EN CUALQUIER PRODUCTO. ESTA SECCIÓN NO LIMITA LA RESPONSABILIDAD POR LESIONES CORPORALES DE UNA PERSONA.
EN ESTADOS UNIDOS, ALGUNOS ESTADOS NO PERMITEN LA EXCLUSIÓN O LIMITACIÓN DE DAÑOS INCIDENTALES O INDIRECTOS, POR LO QUE ES POSIBLE QUE LAS LIMITACIONES ANTERIORES NO SE APLIQUEN EN SU CASO. ESTA GARANTÍA LE OTORGA DERECHOS LEGALES ESPECÍFICOS, Y ES POSIBLE QUE USTED PUEDA TENER OTROS DERECHOS QUE VARÍEN DE UN ESTADO A OTRO.
Su uso del Producto
WD no será responsable por ningún Producto devuelto si WD determina lo siguiente:
Limitaciones adicionales de la garantía
La garantía de Western Digital no cubre los Productos que se hayan recibido empacados incorrectamente o que estén físicamente dañados o alterados. Los Productos se inspeccionarán al recibirse. A continuación, se encuentran algunos ejemplos de aquellos Productos por los que Western Digital no aceptará reclamos de garantía.
Empaque
Alteraciones
Daños
Si aparece un carácter alfabético después del código de fecha del Producto (por ejemplo: 05 Apr 99 X), el producto ha sido recertificado y puede no estar sujeto a los términos de garantía de WD debido a que éstos solo aplican a productos vendidos como nuevos.
Los kits minoristas que son ensamblados por Western Digital y portan su marca, y las unidades internas se venden como “Unidades componente” (discos duros internos que WD vendió y específicamente no empaquetó como parte de un kit minorista ensamblado por Western Digital y que porta su marca) tienen una garantía limitada. Según el tipo de transacción comercial, la garantía de un producto puede diferir con la información de garantía general que se encuentra aquí.
Para obtener una lista completa de los plazos de la Garantía limitada de Western Digital and WD HDD Product , visite https://support-es.wd.com/app/Warranty_Policy
Nota:
La vigencia del plazo de la garantía limitada comenzará en la fecha de compra que aparece en su recibo de compra a un distribuidor o revendedor autorizado y se extiende únicamente durante el plazo del tiempo establecido en la documentación del Producto.
Para hacer uso de esta garantía y establecer la fecha de su inicio, se requiere el comprobante de compra. Para comprobar la garantía de su Producto y actualizar la fecha de compra (de ser necesario), use nuestro servicio de Comprobación del estado de la garantía. En Estados Unidos, algunos estados no permiten limitar la duración de las garantías implícitas, por lo que es posible que la limitación anterior no se aplique en su caso.
Consulte la declaración de garantía limitada en el manual de su Producto. Puede obtener un manual del Producto a través del distribuidor o revendedor autorizado o del sitio web de WD.
NO HAY GARANTÍAS QUE SE EXTIENDAN MÁS ALLÁ DE LA GARANTÍA LIMITADA DE WD. WD NO SE HACE RESPONSABLE DE NINGUNA OTRA GARANTÍA, EXPLÍCITA O IMPLÍCITA, EN RELACIÓN A LOS PRODUCTOS, INCLUIDA CUALQUIER GARANTÍA IMPLÍCITA DE COMERCIABILIDAD O APTITUD PARA UN PROPÓSITO ESPECÍFICO O NO INFRACCIÓN. EN ESTADOS UNIDOS, ALGUNOS ESTADOS NO PERMITEN LA EXCLUSIÓN DE LAS GARANTÍAS IMPLÍCITAS, POR LO QUE ES POSIBLE QUE LAS EXCLUSIONES ANTERIORES NO SE APLIQUEN EN SU CASO.
Productos recertificados
Los productos WD con certificación nueva pueden consistir en unidades devueltas por clientes y pueden ser productos que se han reparado. Todos los productos se someten a pruebas y se comprueban para que cumplan con el riguroso estándar de calidad de WD antes de venderse con la certificación nueva. Tenga en cuenta que algunos artículos con certificación nueva pueden tener marcas, rayones u otras ligeras señales de uso previo.
Compras de productos con certificación nueva realizadas en el sitio web de la Tienda WD:
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
การรับประกันแบบจำกัดความคุ้มครองสำหรับผลิตภัณฑ์ อุปโภค G-Technology เป็นแผนกหนึ่งของ HGST บริษัท Western Digital (“G-Technology”)
การรับประกันแบบจำกัดความคุ้มครองนี้ใช้บังคับกับผลิตภัณฑ์การจัดเก็บข้อมูล G-Technology ชิ้นใหม่ที่ผู้ซื้อคนแรกซื้อจากตัวแทนจำหน่ายอย่างเป็นทางการของ G-Technology เพื่อใช้งานตามปกติ ไม่ใช่เพื่อการจำหน่ายต่อ G-Technology ขอรับประกันว่าผลิตภัณฑ์ที่ได้รับความคุ้มครองนี้ปราศจากข้อบกพร่องทั้งในด้านวัสดุและคุณภาพการผลิตเว้นแต่ในกรณีที่ได้ระบุไว้ด้านล่าง
การรับประกันแบบจำกัดความคุ้มครองนี้มีระยะเวลาการคุ้มครองเป็นเวลา 1 ปี, 2 ปี, 3 ปี หรือ 5 ปี หรือภายในช่วงเวลาที่กำหนดนับจากวันที่ซื้อ ทั้งนี้ขึ้นอยู่กับเวลาและสถานที่ในการซื้อผลิตภัณฑ์ครั้งแรก หากต้องการทราบเกี่ยวกับการรับประกันโดยเฉพาะสำหรับผลิตภัณฑ์ G-Technology ของคุณ โปรดดูที่ www.g-technology.com คุณต้องมีเอกสารรับรองการซื้อที่ถูกต้องเพื่อยืนยันสิทธิของคุณ หากคุณไม่มีเอกสารรับรองการซื้อที่ถูกต้อง ระยะเวลาของการรับประกันแบบจำกัดความคุ้มครองนี้จะนับจากวันที่ที่ G-Technology จำหน่ายผลิตภัณฑ์ดังกล่าวให้แก่ตัวแทนจำหน่ายอย่างเป็นทางการ
การรับประกันแบบจำกัดความคุ้มครองนี้ไม่ครอบคลุมถึงความเสียหายอันเกิดจากการใช้งานในเชิงธุรกิจ การใช้งานผิดประเภท อุบัติเหตุ การแก้ไขหรือดัดแปลงฮาร์ดแวร์หรือซอฟต์แวร์ การเปลี่ยนแปลง สภาพแวดล้อมในการปฏิบัติงานหรือในทางกายภาพที่ไม่สอดคล้องกับลักษณะจำเพาะของผลิตภัณฑ์ การดูแลรักษาอย่างไม่เหมาะสม หรือข้อผิดพลาดอันเนื่องมาจากผลิตภัณฑ์ที่ G-Technology ไม่ได้รับผิดชอบ เราไม่รับประกันว่าการทำงานจะไม่มีข้อผิดพลาดหรือไม่มีการหยุดชะงักเกิดขึ้น เราไม่รับประกันการสูญหายของข้อมูล ดังนั้น คุณต้องทำการสำรองข้อมูลที่จัดเก็บไว้ในผลิตภัณฑ์ของคุณลงในผลิตภัณฑ์การจัดเก็บข้อมูลอื่นที่แยกต่างหากอย่างสม่ำเสมอ เราไม่รับประกันผลิตภัณฑ์ที่มีการเปลี่ยนแปลงหรือนำฉลากประจำผลิตภัณฑ์ออก G-TECHNOLOGY จะไม่รับประกันในกรณีที่รวมถึง แต่ไม่จำกัดอยู่เพียงการรับประกันโดยนัยเกี่ยวกับอรรถประโยชน์เชิงพาณิชย์ และความเหมาะสมสำหรับวัตถุประสงค์เฉพาะใดๆ เขตอำนาจศาลบางแห่งไม่อนุญาตให้มีข้อจำกัดในการรับประกันโดยนัย ดังนั้นข้อจำกัดนี้อาจไม่มีผลบังคับใช้กับคุณ G-Technology จะไม่รับผิดชอบในการส่งคืนผลิตภัณฑ์ที่อยู่นอกเหนือการรับประกัน
ก่อนขอรับการบริการภายใต้การรับประกันแบบจำกัดความคุ้มครองนี้ ให้ลองปฏิบัติตามขั้นตอนการแก้ไขปัญหาที่ G-Technology หรือตัวแทนจำหน่ายของคุณจัดเตรียมไว้ให้ หากต้องการรับบริการภายใต้การรับประกันแบบจำกัดความคุ้มครอง อันดับแรกคุณต้องได้รับการอนุมัติการคืนสินค้าและมีที่อยู่ในการจัดส่งโดยการติดต่อกับศูนย์บริการลูกค้าของ G-Technology ตามรายการใน http://www.g-technology.com/support คุณต้องส่งคืนฮาร์ดดิสก์ไดรฟ์ที่อยู่ในช่วงรับประกันโดยบรรจุในหีบห่อที่ได้รับอนุญาตมายังศูนย์ลอจิสติกส์ของเรา สามารถดูคู่มือในการบรรจุหีบห่อได้ที่ http://www.g-technology.com/support คุณต้องชำระค่าธรรมเนียม ภาษี และประกันภัยด้านการขนส่งที่เกี่ยวข้องในการจัดส่งไดรฟ์มายังศูนย์ลอจิสติกส์ของเรา คุณควรนำข้อมูลส่วนตัวทั้งหมดของคุณออกจากผลิตภัณฑ์ก่อนทำการส่งคืน
จะเปลี่ยนไดรฟ์ให้ใหม่โดยทดแทนด้วยผลิตภัณฑ์ที่มีการทำงานเท่าเทียมกัน ซึ่งชำระค่าขนส่งล่วงหน้าแล้ว G-Technology อาจเปลี่ยนผลิตภัณฑ์ของคุณใหม่โดยทดแทนด้วยผลิตภัณฑ์ที่มีการใช้งาน ซ่อมแซม และทดสอบก่อนหน้านี้ เพื่อให้สอดคล้องตามข้อมูลจำเพาะของ G-Technology คุณได้รับกรรมสิทธิ์ในผลิตภัณฑ์ที่เปลี่ยนใหม่เมื่อส่งสินค้าถึงผู้ขนส่ง ณ จุดจัดส่งสินค้าของ G-Technology คุณต้องเป็นผู้รับผิดชอบในการนำผลิตภัณฑ์ที่เปลี่ยนใหม่เข้าประเทศ (หากมี) G-Technology จะไม่ส่งคืนไดรฟ์เดิมแก่ลูกค้า ดังนั้นลูกค้าต้องเป็นผู้รับผิดชอบในการย้ายข้อมูลไปยังสื่ออื่นก่อนส่งคืน การกู้คืนข้อมูลไม่อยู่ภายใต้การรับประกันแบบจำกัดความคุ้มครองนี้ และไม่ถือเป็นส่วนหนึ่งของขั้นตอนการส่งคืนสินค้ารับประกัน G-Technology ขอรับประกันว่าผลิตภัณฑ์ที่เปลี่ยนใหม่นั้นจะได้รับการคุ้มครองจากการรับประกันผลิตภัณฑ์เดิมในส่วนที่เหลือหรือเป็นเวลา 90 วัน ขึ้นอยู่กับว่าระยะเวลาใดยาวนานกว่า
G-TECHNOLOGY และบริษัทในเครือ ผู้จัดหา ผู้กระจายสินค้า และตัวแทนจำหน่ายของเราไม่รับผิดชอบในกรณีต่อไปนี้: 1) การเรียกร้องค่าเสียหายจากคุณโดยบุคคลที่สาม (นอกเหนือจากการบาดเจ็บทางร่างกาย ซึ่งรวมถึงการเสียชีวิต และทรัพย์สินส่วนตัว); 2) การสูญเสียหรือความเสียหายต่อข้อมูลของคุณ หรือ; 3) ความเสียหายในกรณีพิเศษ ความเสียหายอันเนื่องมาจากการผิดสัญญา หรือความเสียหายทางอ้อม หรือความเสียหายที่เกิดจากผลกระทบทางเศรษฐกิจ (ซึ่งรวมถึงการสูญเสียกำไรหรือเงินทุน) แม้ว่าจะได้รับการแจ้งถึงความเป็นไปได้แล้วก็ตาม เขตอำนาจศาลบางแห่งไม่อนุญาตเกี่ยวกับข้อจำกัดด้านความรับผิด ความเสียหายอันเนื่องมาจากการผิดสัญญา หรือความเสียหายที่เป็นผลสืบเนื่อง ดังนั้นข้อจำกัดนี้อาจไม่มีผลบังคับใช้กับคุณ
การรับประกันแบบจำกัดความคุ้มครองนี้ให้สิทธิทางกฎหมายอย่างเฉพาะเจาะจงแก่คุณ ทั้งนี้คุณอาจได้รับสิทธิอื่นๆ แตกต่างกันไปตามเขตอำนาจของแต่ละศาล
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital公司提供的保修服务适用于终端用户，即购买者（“您”），本产品（“产品”）除附带提供的内容及/或软件不在保修范围外，产品在制造上无重大瑕疵，且与Western Digital发布的产品规格相符并自购买之日起的在质保期间内适于产品说明中的正常使用。上述保修服务仅限于在市场上合法出售的产品。上述保修仅对您适用且不可转让。
上述保修服务不适用于以下使用情况或在以下设备上使用（具体由Western Digital确定）：（1）正常的磨损；（2）视频监控、安防、监控设备；（3）互联网协议/网络摄像头；（4）车载录音设备/行车记录仪/黑匣子相机；（5）循环视频显示设备；（6）连续记录机顶盒设备；（7）连续数据记录设备，如服务器；或（8）其他超过产品说明中的正常使用范围的过度使用。
上述保修仅适用于原装Western Digital产品。在法律允许的最大范围内，对于未经Western Digital授权渠道进口到中国的产品，Western Digital保留不提供上述保修服务的权利。
如您欲提出任何保修请求，请在产品保修期内通过此处所列电话或support@wdc.com联系Western Digital，提供（显示购买日期和地点及经销商的名称的）产品购买证明并告知产品名称、类型和数量。您可以在取得退货授权号后按照下述任何其他指引退回本产品。欲知详情，请访问westerndigital.com/zh-cn/support。
上述保修仅限于已退回的产品。Western Digital不对任何在运输过程中丢失或损坏的产品负责。
Western Digital有权自行选择以下列任意一种方式提供保修：（1）修理产品或更换一个相同容量或更大容量的翻新产品或其他同等产品； 或（2）若产品无法修理或更换，Western Digital将按索赔时的市场价格退回货款。如果保证方式为更换产品的情形，Western Digital可以更换使用过的经修理并测试符合Western Digital规格的产品。Western Digital不承担间接或衍生性损害赔偿（包括数据的丢失），或由于不适当使用（包括在不兼容设备上的使用及不按照操作说明使用）、 不适当安装、非专业修理、变更或意外造成的任何损害赔偿。前述即为Western Digital的全部责任，并且该责任在任何情况下均不应超过您为本产品支付的货款以及您提出保证请求的必要费用的总额。Western Digital产品不得应用于由产品失灵可能导致人身伤害或死亡的领域，如生命维持系统。在适用的法律允许的最大范围内，Western Digital声明免除其它任何明示和暗示的保修。如根据相关适用法律，Western Digital不能免除某些默认保修，则在法律允许的前提下，这些默认为有限保修，且只在明示的保修期内适用。任何更换产品的保修期将适用原产品剩余的保修期。
上述有限保修仅赋予您特定的法律权利。您可享有国家及地方法律所赋予的不受本保修条款限制的其他权利。
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital verstrekt deze garantie aan de eindgebruiker (‘’U’’). Deze garantie houdt in dat het product (het ‘’Product’’), waaronder niet inbegrepen content en/of software geleverd samen met of aangebracht op het Product, tijdens de in de tabel gespecificeerde en op de dag van aankoop beginnende Garantieperiode vrij is van fundamentele fabricagefouten, overeenstemt met de gepubliceerde productspecificaties van Western Digital en geschikt is voor normaal gebruik in overeenstemming met gepubliceerde gebruikersinstructies. Dit ervan uitgaand dat het Product rechtmatig in het verkeer is gebracht. Deze garantie wordt alleen aan U verstrekt en is niet vatbaar voor overdracht.
Onder deze garantie valt niet het gebruik van het Product in het kader van of in verband met de volgende gebruikswijzen of apparaten (zoals bepaald door Western Digital): (i) normale gebruiksschade, (ii) apparaten voor videotoezicht, beveiliging en bewaking, (iii) internet protocol camera’s / netwerkcamera’s, (iv) in-car opname apparaten/dashboard camera’s/black box camera’s, (v) beeldapparatuur dat doorlopend video’s vastlegt, (vi) doorlopend opnemend settopbox apparatuur, (vii) apparatuur voor doorlopende datalogging, zoals servers, of (viii) andere excessieve gebruikswijzen die verder gaan dan normaal gebruik volgens gepubliceerde gebruikersinstructies.
Deze garantie ziet slechts op originele Western Digital-producten. Uitsluitend voor consumenten in de Europese Economische Ruimte (“EER”): Western Digital Technologies, Inc. en met haar verbonden ondernemingen (“WDT”) verlenen geen ondersteuning voor Western Digital-producten die niet door of met toestemming van WDT zijn ingevoerd in de EER of in de EER in het verkeer zijn gebracht en/of zijn verkocht via door haar geautoriseerde kanalen.
Indien u aanspraak wenst te maken op de garantie, dient U binnen de Garantieperiode contact op te nemen met Western Digital via het telefoonnummer vermeld in de tabel of via dutch_support@wdc.com en een aankoopbewijs (met weergave van de datum en plaats van aankoop en de naam van verkoper) en informatie inzake de productnaam, het producttype en nummer te overhandigen. Pas nadat U een Retour Autorisatie nummer heeft ontvangen en eventuele andere opgesomde richtlijnen heeft nageleefd, kunt u het Product retourneren. Voor verdere informatie zie westerndigital.com/nl-nl/support. Deze garantie is onder voorwaarde van teruggave van het Product. Western Digital is niet verantwoordelijk voor enig verlies of schade veroorzaakt aan het Product tijdens verzending.
Western Digital kan, naar haar vrije keus, het product of (1) repareren of (2) vervangen door een nieuwe, gereviseerd of opgeknapt Product van gelijke of betere capaciteit of met een ander gelijkwaardig product. In geval van vervanging is Western Digital gerechtigd het Product te vervangen met een product dat eerder is gebruikt, gerepareerd of ter goedkeuring is onderworpen om te voldoen aan de specificaties van Western Digital.
Western Digital is in geen geval aansprakelijk voor indirecte of gevolgschade (waaronder inbegrepen verlies van data) of voor schade veroorzaakt door onbehoorlijk gebruik (waaronder inbegrepen gebruik van het Product in een daarmee onverenigbaar apparaat, gebruik op een onbehoorlijke manier en gebruik anderszins in strijd met de gebruiksinstructies), onbehoorlijke installatie, onprofessionele reparatie, ingrepen of ongevallen. Dit vormt de gehele aansprakelijkheid van Western Digital, hetgeen nooit meer zal bedragen dan de door u betaalde prijs, opgeteld met de door u gemaakte noodzakelijke kosten voor de garantieaanspraak. Western Digital producten mogen niet gebruikt worden op manieren of in applicaties waarbij fouten zouden kunnen leiden tot schade of verwondingen of een dreiging voor het leven zouden kunnen vormen, zoals voor levensonderhoud systemen. WESTERN DIGITAL WIJST ALLE BIJ WET TOEGESTANE UITDRUKKELIJKE OF STILZWIJGENDE GARANTIES, IN HUN GEHELE OMVANG, AF. INDIEN WESTERN DIGITAL ONDER HET VAN TOEPASSING ZIJNDE RECHT NIET GERECHTIGD IS OM STILZWIJGENDE GARANTIES AF TE WIJZEN, DAN ZIJN ZULKE GARANTIES, VOOR ZOVER MOGELIJK, BEPERKT TOT DE DUUR VAN DE UITDRUKKELIJKE GARANTIE. DE GARANTIEDUUR OP IEDER VERVANGINGSPRODUCT ZAL HET GEDEELTE VAN DE NOG RESTERENDE GARANTIEPERIODE VOOR HET ORIGINELE PRODUCT ZIJN. SOMMIGE STATEN (OF JURISDICTIES) STAAN GEEN UITSLUITING OF BEPERKING VAN INCIDENTELE OF GEVOLGESCHADE TOE, DUS HET KAN ZIJN DAT BOVENSTAANDE UITSLUITINGEN OF BEPERKINGEN NIET VOOR U GELDEN.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") schätzt Ihr Unternehmen und ist stets bemüht, Ihnen den besten Service zu bieten.
Eine Garantie durch WD besteht nur, wenn Ihr Western Digital or WD brand HDD Produkt ("Produkt") von einem autorisierten Distributor oder einem autorisierten Fachhändler erworben wurde. Distributoren könne Produkte an Reseller verkaufen, die sie an Endkunden weiterverkaufen. Informationen zur Garantie und zur Inanspruchnahme von Serviceleistungen finden Sie weiter unten. Der Garantieservice wird nur gewährt, wenn das Produkt an ein autorisiertes Rückgabezentrum in der Region, in die das Produkt ursprünglich von WD geliefert wurde, zurückgegeben wird (als Regionen gelten im Hinblick auf die Garantie Kanada, USA, Lateinamerika, Europa, der Nahe und Mittlere Osten, Afrika, Asien-Pazifik, Indien und Thailand). Möglicherweise gelten besondere regionsspezifische Garantiebedingungen.
Wenn Sie Ihr Produkt als eine von einem Systemhersteller in ein System integrierte Komponente erworben haben, bietet WD dafür keine Garantie. Wenden Sie sich in diesem Fall für Garantieservice an die Verkaufsstelle oder direkt an den Systemhersteller.
Die vorliegende Garantie ändert oder beeinträchtigt in keiner Weise Ihre Rechte im Rahmen des „Australian Competition and Consumer Act“ oder des „New Zealand Consumer Guarantees Act“. Die vorliegende Garantie bestimmt den bevorzugten Ansatz von WD zur Bearbeitung von Garantieansprüchen, der für alle Beteiligten einen schnellen und einfachen Ablauf darstellt.
In Bezug auf das Produkt gelten keine weiteren Garantien, weder ausdrücklich noch stillschweigend per Gesetz, einschließlich, aber nicht beschränkt auf Garantien im Rahmen des „Sale of Goods Act“. Wenn Sie das Produkt in Neuseeland zu geschäftlichen Zwecken erworben haben, nehmen Sie hiermit zur Kenntnis und stimmen zu, dass der „New Zealand Consumer Guarantees Act“ auf dieses Produkt nicht anwendbar ist.
In Australien sind unsere Produkte mit einer Garantie ausgestattet, die vom australischen Verbrauchergesetz nicht ausgeschlossen werden kann. Bei einem wesentlichen Fehler haben Sie Anspruch auf Ersatz und für jeden anderen vernünftigerweise vorhersehbaren Verlust oder Schaden Anspruch auf Entschädigung. Sie haben ferner Anspruch auf Reparatur oder Ersatz, wenn ein Produkt keine annehmbare Qualität aufweist und der Fehler unwesentlich ist. Was als wesentlicher Fehler betrachtet wird, ist im australischen Verbrauchergesetz festgelegt.
Garantie
WD garantiert, dass das Produkt bei normaler Verwendung und gemäß den unten angegebenen Bestimmungen frei von Material- und Verarbeitungsfehlern ist und der Spezifikation von WD entspricht. Sie können den für Ihr Produkt gültigen Garantiezeitraum über den folgenden Link abrufen: https://support-es.wd.com/app/Warranty_Policy#group3. Der für Ihr Produkt gültige Garantiezeitraum beginnt ab dem auf Ihrem Kaufbeleg von einem autorisierten Distributor oder autorisierten Reseller angegebenen Kaufdatum. Um diese Garantie in Anspruch zu nehmen, ist ein Kaufbeleg und die Festlegung eines Anfangsdatums für diese Garantie erforderlich. Garantieservice wird nur geleistet, wenn das Produkt an einen autorisierten Distributor, einen autorisieren Reseller oder das regionale WD Rückgabezentrum gesendet wird, über das das Produkt ursprünglich geliefert wurde. WD kann im eigenen Ermessen weitergehende kostenpflichtige Garantien anbieten. WD übernimmt keine Haftung für das zurückgesendete Produkt, wenn WD feststellt, dass das Produkt (i) nicht bei einem autorisierten Distributor oder einem autorisierten Reseller erworben, (ii) nicht im Einklang mit Spezifikationen und Anweisungen von WD benutzt, (iii) nicht zu seinem vorgesehenen Zweck verwendet oder (iv) von WD gestohlen wurde oder, dass der angegebene Schaden a) nicht besteht, b) nicht behoben werden kann, da das Gerät beschädigt wurde, bevor es in den Besitz von WD gelangt ist, oder c) während es sich nicht im Besitz von WD befand, verursacht wurde durch falschen Gebrauch, unsachgemäße Installation, Änderungen (unter anderem Entfernen oder Zerstören von Etiketten und Öffnen oder Entfernen von Gehäusen, es sei denn, das Produkt ist auf der Liste von benutzerwartbaren Produkten verzeichnet und die spezifische Änderung fällt in den Bereich der anwendbaren Anweisungen wie unter https://support-es.wd.com), einen Unfall oder unsachgemäße Handhabung.
DIE PRODUKTE SIND KOMPLEXE UND EMPFINDLICHE GEGENSTÄNDE, DIE ZUWEILEN DURCH (A) EXTERNE URSACHEN, UNTER ANDEREM FALSCHE BEHANDLUNG SOWIE EINWIRKUNG VON HITZE, KÄLTE, FEUCHTIGKEIT UND STROMAUSFALL ODER (B) INTERNE FEHLER, AUSFALLEN KÖNNEN. FEHLER DIESER ART KÖNNEN ZU VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG VON DATEN FÜHREN. BEACHTEN SIE, DASS SIE SELBST VERANTWORTLICH SIND FÜR VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG VON DATEN DURCH BELIEBIGE URSACHEN, SOWIE FÜR DIE SICHERUNG UND FÜR DEN SCHUTZ IHRER DATEN VOR VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG. SIE ERKLÄREN SICH EINVERSTANDEN, ALLE DATEN AUF DEM PRODUKT KONTINUIERLICH ZU SICHERN UND EINE DATENSICHERUNG ANZULEGEN, EHE SIE ALLGEMEINE KUNDENDIENST- UND TECHNISCHE UNTERSTÜTZUNGSLEISTUNGEN VON WD ABFORDERN.
In Australien beschränkt WD seine Haftung auf einen Ersatz des Produkts oder die Bereitstellung eines gleichwertigen oder besseren Produkts, wenn das Produkt nicht von einer Art ist, die gewöhnlich zum persönlichen oder häuslichen Gebrauch oder Verbrauch erworben wird, vorausgesetzt, dass dieses Vorgehen fair und angemessen ist.
Diese Garantie gilt auch für reparierte oder ersetzte Produkte für den Rest des gültigen Zeitraums der ursprünglichen Garantie oder neunzig (90) Tage ab dem Lieferdatum eines reparierten oder ersetzten Produkts, je nachdem, welcher dieser beiden Zeitpunkte später ist. Die vorliegende Garantie ist die einzige Herstellergarantie von WD und gilt nur für als neu verkaufte Produkte.
Inanspruchnahme von Serviceleistungen
WD schätzt Sie als Kunden und ist immer bemüht, Ihnen den bestmöglichen Service zu bieten. Wenn bei Ihrem Produkt ein Fehler auftritt, geben Sie uns bitte die Gelegenheit, diesen zu beheben, bevor Sie das Produkt zurücksenden. Viele technische Fragen können über unsere Knowledge Base oder unseren E-Mail-Support unter https://support-es.wd.com beantwortet werden. Wenn Sie die gesuchte Antwort in der Wissensdatenbank nicht finden oder eine direkte Kontaktaufnahme bevorzugen, wenden Sie sich über die entsprechende unter dem folgenden Link angegebene Telefonnummer an WD: https://www.westerndigital.com/de-de/support/international-phone-numbers
Um einen Anspruch geltend zu machen, wenden Sie sich zuerst an den Händler, von dem Sie das Produkt erworben haben. Wenn Sie mit diesem Händler keinen Kontakt aufnehmen können, dann besuchen Sie unsere Produktsupport-Website unter https://support-es.wd.com. Dort finden Sie Informationen zum Garantieservice und dazu, wie Sie einen Warenrücksendeschein (RMA) anfordern können. Wenn festgestellt wird, dass das Produkt defekt ist, erhalten Sie eine RMA-Nummer sowie Anweisungen zur Rücksendung des Produkts. Eine nicht autorisierte Rücksendung (d. h., eine Rücksendung, für die keine RMA-Nummer erteilt wurde) wird auf Kosten des Absenders an ihn zurückgeschickt. Autorisierte Rücksendungen müssen in einem zugelassenen Transportbehälter, vorausbezahlt und versichert an die mit Ihrer RMA-Nummer angegebene Adresse erfolgen. Wenn WD oder der Händler, von dem Sie das Produkt erworben haben, nach Eingang eines qualifizierten Anspruchs im Rahmen dieser Garantie feststellt, dass Ihr Anspruch berechtigt ist, repariert WD oder der betreffende Händler das Produkt oder ersetzt es durch ein gleichwertiges oder besseres Produkt oder erstattet Ihnen den Preis des Produkts zurück. Für Ausgaben in Verbindung mit einem Anspruch im Rahmen dieser Garantie sind Sie verantwortlich. Die Ihnen aus dieser Garantie zukommenden Leistungen gelten zusätzlich zu anderen Rechten und Abhilfen, die Ihnen laut dem Australian Competition and Consumer Act oder dem New Zealand Consumer Guarantees Act zustehen.
Der Originalkarton und das zugehörige Verpackungsmaterial sollten zur Lagerung und zum Versand eines WD Produkts aufbewahrt werden. Prüfen Sie das Ablaufdatum der Garantie (Seriennummer erforderlich) auf unserer Website unter https://support-es.wd.com, um die Garantielaufzeit eindeutig festzustellen.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612, USA
949-672-7000
support@wdc.com
Sie dürfen kein Produkt an WD zurücksenden, ohne zuvor Kontakt mit WD aufzunehmen, um eine Berechtigung zur Warenrücksendung ("RMA-Nummer") zu beantragen. Wenn festgestellt wird, dass das Produkt defekt ist, erhalten Sie eine RMA-Nummer sowie Anweisungen zur Rücksendung des Produkts. Eine nicht autorisierte Rücksendung, d. h., eine Rücksendung, für die keine RMA-Nummer erteilt wurde, wird auf Kosten des Absenders an ihn zurückgeschickt. Autorisierte Rücksendungen müssen in einem zugelassenen Transportbehälter, vorausbezahlt und versichert an die mit Ihrer RMA-Nummer angegebene Adresse erfolgen. Die Originalverpackung des Produkts sollte zu Lagerungszwecken oder für einen Versand des Produkt aufbewahrt werden. Wenn WD bei der Prüfung eines zurückgesandten Produkts den Verdacht von Betrug oder Fälschung hegt, kann WD ein solches Produkt im eigenen Ermessen beschlagnahmen oder ähnliche Maßnahmen ergreifen, die WD für nötig hält. Klicken Sie hier, um eine RMA anzufordern.
Embargoländer, die von der Inanspruchnahme von RMA-Dienstleistungen ausgenommen sind
Die derzeitigen US-Regierungsbestimmungen verbieten Geschäftsbeziehungen mit Kunden in den folgenden Ländern und Regionen
| Nordkorea | Iran |
| Krim (Region) | Sudan |
| Kuba | Syrien |
Sollte sich Ihr Land nicht in der Liste der Embargoländer befinden und Sie können keine RMA erstellen, wenden Sie sich für den Produktersatz an einen Western Digital Distributor in Ihrem Land. Eine vollständige Übersicht der autorisierten Distributoren in aller Welt finden Sie in unserer Liste autorisierter Distributoren.
Die Garantie von WD sieht vor, dass unter den folgenden Beschränkungen jedes Produkt frei von Material- und Verarbeitungsfehlern ist und den WD Spezifikationen für das betreffende Produkt entspricht.
Beschränkung der Rechtsmittel
DIE ENTSCHÄDIGUNG FÜR JEGLICHES DEFEKTE PRODUKT BESCHRÄNKT SICH AUSSCHLIESSLICH AUF DIE REPARATUR ODER DEN ERSATZ DES BETREFFENDEN DEFEKTEN PRODUKTS.
Es steht im alleinigen Ermessen von WD, die angemessene Entschädigung oder Kombination von Entschädigungen zu bestimmen. WD muss nach der Feststellung eines Defekts bei einem Produkt ein angemessener Zeitraum eingeräumt werden, um das defekte Produkt zu reparieren oder zu ersetzen. Das Ersatzprodukt, das WD im Rahmen der Garantie zur Verfügung stellt, wird aus neuen und funktionsfähigen gebrauchten Teilen hergestellt. Die Garantie von WD gilt für reparierte oder ersetzte Produkte bis zum Ende des gültigen Garantiezeitraums für das ursprüngliche Produkt oder neunzig Tage ab dem Lieferdatum eines reparierten oder ersetzten Produkts – je nachdem, welcher dieser beiden Zeiträume länger ist.
Beschränkung des Schadensersatzes
DIE GESAMTE HAFTUNG VON WD FÜR EIN DEFEKTES PRODUKT ÜBERSCHREITET IN KEINEM FALL DEN KAUFPREIS DES DEFEKTEN PRODUKTS. DIESE BEGRENZUNG GILT SELBST FÜR DEN FALL, DASS WD EIN DEFEKTES PRODUKT NICHT REPARIEREN ODER ERSETZEN KANN ODER DIES ABLEHNT UND IHRE AUSSCHLIESSLICHE ENTSCHÄDIGUNG IHREN WESENTLICHEN ZWECK NICHT ERFÜLLT.
Keine Folgeschäden oder andere Schäden
UNGEACHTET ANDERER BESTIMMUNGEN IN DIESER RICHTLINIE ODER ANDERENORTS IST WD NICHT HAFTBAR FÜR PRODUKTE IM RAHMEN VON VERTRÄGEN, SCHÄDEN DURCH FAHRLÄSSIGKEIT, KAUSALHAFTUNG ODER ANDERER RECHTS- ODER AUSGLEICHSTHEORIEN (I) FÜR JEDEN BETRAG, DER ÜBER DEN KAUFPREIS DES DEFEKTEN PRODUKTS HINAUSGEHT ODER (II) FÜR JEGLICHE ALLGEMEINEN SCHÄDEN, FOLGESCHÄDEN, BUSSGELDER, NEBENSCHÄDEN ODER BESONDERE SCHÄDEN. DAZU GEHÖRT DER VERLUST VON AUFGEZEICHNETEN DATEN, DIE UNTERBRECHUNG DES GEBRAUCHS DES PRODUKTS, DIE KOSTEN FÜR DIE WIEDERHERSTELLUNG VON VERLOREN GEGANGENEN DATEN, ENTGANGENE GEWINNE SOWIE DIE KOSTEN FÜR DIE INSTALLATION ODER ENTFERNUNG IRGENDWELCHER PRODUKTE, DIE INSTALLATION VON ERSATZPRODUKTEN SOWIE PRÜFUNGEN, TESTS ODER NEUPLANUNGEN, DIE DURCH EINEN DEFEKT ODER DURCH DIE REPARATUR ODER DEN ERSATZ VON PRODUKTEN NÖTIG WERDEN, DIE ODER DER DURCH EINEN DEFEKT BEI IRGENDEINEM PRODUKT VERANLASST IST. DIESER ABSCHNITT BESCHRÄNKT NICHT DIE HAFTUNG FÜR PHYSISCHE SCHÄDEN VON PERSONEN.
EINIGE BUNDESSTAATEN DER USA VERBIETEN DEN AUSSCHLUSS ODER DIE BEGRENZUNG VON BEILÄUFIGEN ODER FOLGESCHÄDEN. DIE OBEN GENANNTEN EINSCHRÄNKUNGEN SIND DAHER AUF SIE MÖGLICHERWEISE NICHT ANWENDBAR. DIESE GARANTIE GEWÄHRT IHNEN EINEN BESTIMMTEN RECHTSANSPRUCH. DARÜBER HINAUS STEHEN IHNEN MÖGLICHERWEISE WEITERE RECHTE ZU, DIE SICH VON LAND ZU LAND UNTERSCHEIDEN.
Ihre Verwendung des Produkts
WD haftet unter den folgenden Bedingungen nicht für ein Produkt:
Weitere Garantiebeschränkungen
Die Garantie von Western Digital gilt nicht für Produkte, die von WD falsch verpackt, verändert oder physisch beschädigt erhalten werden. Die Produkte werden beim Empfang überprüft. Beispiele für Produkte, für die Western Digital keine Garantieansprüche akzeptiert
Verpackung
Änderungen
Schäden
Wenn ein Buchstabe des Alphabets nach dem Produktdatumscode angegeben ist (z. B. „05 Apr 99 X“), wurde das Produkt erneut zertifiziert und unterliegt möglicherweise nicht den Bedingungen der WD Garantie, da diese nur für als neu verkaufte Produkte gilt.
Für von Western Digital zusammengestellte und mit seiner Marke versehene Kits für den Einzelhandel sowie für interne Festplatten, die als "Komponentenfestplatten" (interne Festplatten, die von WD verkauft und nicht als Teil eines von Western Digital zusammengestellten und mit seiner Marke versehenen Kits für den Einzelhandel verpackt wurden) verkauft werden, wird Garantie gewährt. Je nach Art der Verkaufstransaktion weicht die Produktgarantie möglicherweise von den in diesem Dokument aufgelisteten allgemeinen Angaben ab.
Eine vollständige Liste der Western Digital and WD HDD Product Garantiezeiträume finden Sie unter dem folgenden Link: https://support-es.wd.com/app/Warranty_Policy
Hinweis:
Der Zeitraum für Ihre Garantie beginnt ab dem auf Ihrem Kaufbeleg von einem autorisierten Distributor oder Reseller angegebenen Kaufdatum und dauert nur bis zu dem in der Produktdokumentation angegebenen Termin.
Um diese Garantie in Anspruch zu nehmen, ist ein Kaufbeleg und die Festlegung eines Anfangsdatums für diese Garantie erforderlich. Um den Garantiestatus Ihres Produkts zu prüfen und ggf. das Kaufdatum für Ihr Produkt zu aktualisieren, können Sie unseren Onlineservice „Garantiestatus prüfen“ nutzen. Einige Staaten der USA erlauben keine Begrenzung der impliziten Garantie. Die oben genannte Beschränkung trifft in diesem Fall nicht zu.
Eine Beschreibung Ihrer Garantie finden Sie im Produkthandbuch. Ein Produkthandbuch erhalten Sie von Ihrem autorisierten Distributor oder Reseller oder über die WD Website.
ES BESTEHT KEINE ÜBER DIE GARANTIE VON WD HINAUSGEHENDE GARANTIE. WD LEHNT JEDE ANDERE EXPLIZITE ODER IMPLIZITE GARANTIE FÜR DIE PRODUKTE, EINSCHLIESSLICH JEGLICHER INDIREKTER GARANTIEN FÜR DIE ALLGEMEINE GEBRAUCHSTAUGLICHKEIT, DIE EIGNUNG FÜR EINEN BESTIMMTEN ZWECK ODER DIE EINHALTUNG VON SCHUTZBESTIMMUNGEN AB. EINIGE BUNDESSTAATEN DER USA VERBIETEN DEN AUSSCHLUSS INDIREKTER GARANTIEN. DER OBEN GENANNTE AUSSCHLUSS IST DAHER AUF SIE MÖGLICHERWEISE NICHT ANWENDBAR.
Rezertifizierte Produkte
Von WD rezertifizierte Produkte können von Kunden zurückgegebene Geräte sein bzw. repariert worden sein. Alle Produkte werden gemäß den hohen Qualitätsstandards von WD getestet, bevor sie als rezertifiziert verkauft werden. Beachten Sie, dass einige rezertifizierte Artikel Flecken, Kratzer oder andere leichte Gebrauchsspuren aufweisen können.
Rezertifizierte Produkte, die im WD Store erworben wurden:
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
La presente Garanzia limitata è valida per tutti i nuovi prodotti di archiviazione G-Technology® HDD acquistati presso rivenditori autorizzati G-Technology dall'acquirente originale per il normale utilizzo e non a scopo di rivendita. G-Technology garantisce che i prodotti coperti da garanzia sono esenti da difetti di materiali e di lavorazione, salvo quanto di seguito precisato.
La presente Garanzia limitata è valida per 1 anno, 2 anni, 3 anni o 5 anni oppure per un periodo prestabilito a decorrere dalla data di acquisto, a seconda del luogo e del giorno in cui l'acquisto è stato originariamente effettuato. Per stabilire quale garanzia vale espressamente per il prodotto G-Technology acquistato, visitare il sito Web https://www.westerndigital.com/es-es/support. Per dimostrare di aver diritto alla copertura, potrebbe venire richiesta una valida prova di acquisto. In mancanza di una prova di acquisto valida, il periodo della Garanzia limitata viene calcolato dalla data della vendita da G-Technology al distributore autorizzato.
La presente Garanzia limitata non copre i danni derivanti dall'uso commerciale, dall'uso improprio, da incidenti, modifiche o alterazioni all'hardware o al software, manomissione, uso in ambienti fisici non idonei o ambienti operativi non rispondenti alle specifiche del prodotto, manutenzione impropria o guasti imputabili a un prodotto per il quale G-Technology non è responsabile. Non è garantito il funzionamento continuativo o esente da errori. Non sono coperte le perdite di dati, pertanto l'acquirente è tenuto ad effettuare regolari backup dei dati su altri supporti di archiviazione. Non sono coperti da garanzia i prodotti dai quali sono state asportate o sui quali sono state modificate le etichette d'identificazione. G-TECHNOLOGY NON CONCEDE ULTERIORI GARANZIE DI QUALSIASI TIPO, COMPRESE, A TITOLO ESEMPLIFICATIVO, GARANZIE IMPLICITE O DI COMMERCIABILITÀ O IDONEITÀ AD USI SPECIFICI. IN ALCUNI PAESI NON SONO AMMESSE LE LIMITAZIONI DELLE GARANZIE IMPLICITE, PER CUI TALI LIMITAZIONI POTREBBERO NON TROVARE APPLICAZIONE NEL CASO SPECIFICO. G-Technology non è responsabile della restituzione all'utente di un prodotto non coperto da garanzia.
In caso di problemi con il prodotto acquistato, prima di richiedere l'intervento in garanzia, leggere le procedure di intervento per eventi di guasti fornite da G-Technology o dal rivenditore. Per ottenere l'intervento in garanzia, occorre richiedere preventivamente l'apposita autorizzazione (Return Materials Authorization) e l'indirizzo cui spedire il prodotto rivolgendosi al call center appropriato di G-Technology disponibile all'indirizzo https://www.westerndigital.com/es-es/support. Il disco fisso in garanzia deve essere spedito al nostro centro logistico in un imballaggio approvato. Le istruzioni per gli imballaggi sono disponibili all'indirizzo https://www.westerndigital.com/es-es/support. Le spese di trasporto al nostro centro logistico, i diritti doganali e l'assicurazione sono a carico dell'utente. Prima d'inviare il disco in riparazione, l'utente deve cancellare tutti i propri dati personali.
G-Technology sostituirà l'unità con un prodotto alternativo dalle funzionalità equivalenti (trasporto prepagato). G-Technology può sostituire il prodotto con un prodotto precedentemente utilizzato, riparato e testato per soddisfare le specifiche G-Technology. L'utente ha diritto al prodotto sostitutivo al momento della consegna dell'unità al vettore presso il punto di spedizione G-Technology. L'utente è responsabile dell'importazione del prodotto sostituito, se applicabile. G-Technology non restituirà l'unità originale; i clienti sono pertanto responsabili dell'importazione dei dati su un altro supporto prima della restituzione. Il recupero dei dati non è previsto dalla presente garanzia limitata e non fa parte del processo di restituzione. G-Technology garantisce che il prodotto sostituito sia coperto dalla garanzia per il tempo maggiore tra il restante periodo previsto o 90 giorni.
G-TECHNOLOGY E LE RELATIVE CONSOCIATE, FORNITORI, DISTRIBUTORI E RIVENDITORI DECLINANO OGNI E QUALSIASI RESPONSABILITÀ PER QUANTO SEGUE: 1) PRETESE DI TERZI NEI CONFRONTI DELL'UTENTE PER DANNI (ESCLUSE LESIONI FISICHE, DECESSO E DANNI TANGIBILI A PROPRIETÀ PERSONALI); 2) PERDITA O DANNEGGIAMENTO DI DATI DELL'UTENTE; O 3) DANNI SPECIALI, INDIRETTI O CONSEQUENZIALI DI NATURA ECONOMICA (COMPRESI LUCRO CESSANTE E MANCATI RISPARMI), ANCHE SE INFORMATI DI TALE POSSIBILITÀ. IN ALCUNI PAESI NON SONO AMMESSE LA LIMITAZIONE DELLA RESPONSABILITÀ E L'ESCLUSIONE DEI DANNI INDIRETTI O CONSEQUENZIALI, PERTANTO TALI ESCLUSIONI E LIMITAZIONI POTREBBERO NON TROVARE APPLICAZIONE NEL CASO SPECIFICO.
LA PRESENTE GARANZIA LIMITATA CONCEDE ALL'UTENTE DIRITTI SPECIFICI CHE POSSONO ESSERE MAGGIORI IN FUNZIONE DEL PAESE DI APPARTENENZA.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") hecht waarde aan je klandizie en probeert je steeds de beste service te bieden.
Alleen wanneer je Western Digital or WD brand HDD product ("Product") bij een erkende distributeur of wederverkoper is aangeschaft, verschaft WD een beperkte garantie. Distributeurs mogen Producten verkopen aan wederverkopers die Producten vervolgens aan eindgebruikers verkopen. Zie hieronder voor garantie-informatie of informatie over service. Service onder de garantie wordt alleen verstrekt als het Product wordt geretourneerd naar een erkend retourcentrum in de regio (garantieregio's zijn Canada, V.S., Latijns-Amerika, Europa, Midden-Oosten, Afrika, Azië en Stille Oceaan, India en Thailand) waar WD het Product oorspronkelijk naartoe heeft verzonden. Dit kan regionale specifieke garantiegevolgen hebben.
Als je Product is aangeschaft als een onderdeel dat is geïntegreerd in een systeem van een systeemfabrikant, wordt geen beperkte garantie geboden door WD. Neem contact op met de plaats van aankoop of rechtstreeks met de systeemfabrikant voor garantieservices.
Niets in deze garantie wijzigt iets aan je wettelijke rechten volgens de Australische Competition and Consumer Act (wet op concurrentie en consumenten) of de Nieuw-Zeelandse Consumer Guarantees Act (wet op consumentengarantie). Deze garantie identificeert de geprefereerde aanpak van WD bij het oplossen van garantieclaims die waarschijnlijk snel en simpel zal zijn voor alle partijen.
Met betrekking tot het Product worden geen andere garanties gegeven, noch uitdrukkelijk noch impliciet bij wet, inclusief, maar niet beperkt tot, garanties die zijn opgenomen in de Sale of Goods Act (wet op de verkoop van goederen). Als je je Product hebt gekocht in Nieuw-Zeeland ten behoeve van bedrijfsactiviteiten, erken je en ga je ermee akkoord dat de Nieuw-Zeelandse Consumer Guarantees Act niet van toepassing is.
In Australië kennen onze goederen garanties die niet kunnen worden uitgesloten volgens de Australische Consumer Law (consumentenwet). Je hebt recht op een vervangend exemplaar of terugbetaling bij ernstige defecten en op compensatie voor elk ander redelijkerwijs voorzienbaar verlies of schade. Je hebt ook recht op reparatie of vervanging van de goederen indien goederen niet van acceptabele kwaliteit blijken en het probleem geen belangrijk defect is. Wat een belangrijk defect is, staat uitgelegd in de Australische Consumer Law.
Garantie
WD garandeert dat het Product bij normaal gebruik, volgens onderstaande garantieperiode, vrij is van gebreken in materiaal en vakmanschap en derhalve voldoet aan de specificaties van WD. Raadpleeg deze link om de termijn van je garantieperiode te bepalen https://support-es.wd.com/app/Warranty_Policy De termijn van je garantieperiode gaat in op de aankoopdatum die staat vermeld op je aankoopbon van een geautoriseerde distributeur of geautoriseerde wederverkoper. Bewijs van aankoop is vereist om in aanmerking te komen voor deze garantie en om de startdatum van deze garantie te bepalen. Garantie wordt niet gegeven, tenzij het Product wordt geretourneerd aan een geautoriseerde distributeur, geautoriseerde wederverkoper of regionaal WD-retourcentrum waar het Product aanvankelijk is verzonden door WD. WD kan naar eigen goeddunken uitgebreide garanties ter verkoop aanbieden. WD is niet aansprakelijk voor Producten die worden geretourneerd wanneer WD bepaalt dat het Product van WD (1) niet gekocht is bij een erkende distributeur of erkende wederverkoper, (2) niet is gebruikt in overeenstemming met de specificaties en instructies van WD, (3) niet is gebruikt voor de bedoelde functie of (4) is gestolen van WD of dat het genoemde defect a) niet aanwezig is, b) niet op redelijke wijze kan worden verholpen door schade die zich heeft voorgedaan voordat WD het Product ontving of c) te wijten is aan misbruik, onjuiste installatie, wijziging (inclusief verwijdering of vernietiging van labels en het openen of verwijderen van externe behuizingen, inclusief het bevestigingsframe, tenzij het Product op de lijst voor Producten met beperkte onderhoudsmogelijkheden voor gebruikers staat en de specifieke wijziging binnen de van toepassing zijnde instructies valt, zoals beschreven op https://support-es.wd.com), ongeluk of verkeerde hantering terwijl het Product in het bezit is van iemand anders dan WD.
PRODUCTEN ZIJN COMPLEXE EN KWETSBARE ARTIKELEN DIE VAN TIJD TOT TIJD PROBLEMEN KUNNEN VERTONEN WEGENS (A) EXTERNE OORZAKEN, WAARONDER MAAR NIET GELIMITEERD TOT, ONJUISTE BEHANDELING, BLOOTSTELLING AAN HITTE, KOU EN VOCHTIGHEID EN STROOMUITVAL OF (B) INTERNE FOUTEN. ZULKE PROBLEMEN KUNNEN LEIDEN TOT VERLIES, BESCHADIGING, VERNIETIGING OF WIJZIGING VAN GEGEVENS. MERK OP DAT JE ZELF VERANTWOORDELIJK BENT VOOR VERLIES, BESCHADIGING, VERNIETIGING OF WIJZIGING VAN GEGEVENS DOOR WELKE OORZAAK DAN OOK EN VOOR HET MAKEN VAN RESERVEKOPIEËN EN BEVEILIGING VAN GEGEVENS TEGEN VERLIES, BESCHADIGING, VERNIETIGING OF WIJZIGING. JE GAAT ERMEE AKKOORD DAT JE ALLE GEGEVENS OP HET PRODUCT VOORTDUREND VEILIG STELT EN DAT JE EEN RESERVEKOPIE MAAKT VOORDAT JE ALGEMENE EN TECHNISCHE ONDERSTEUNING VRAAGT VAN WD.
In Australië geldt dat, als het Product niet van een type is dat normaal gesproken wordt aangeschaft voor persoonlijk of huishoudelijk gebruik of consumptie en op voorwaarde dat dit eerlijk en redelijk is, WD zijn aansprakelijkheid beperkt tot vervanging van het Product of het leveren van een equivalent of beter Product.
Deze garantie geldt voor herstelde of vervangen Producten voor het resterende deel van de oorspronkelijke garantieperiode, dan wel negentig (90) dagen vanaf de datum van verzending van een hersteld of vervangend Product, afhankelijk van welke periode het langste is. Deze garantie is de enige fabrieksgarantie van WD en geldt uitsluitend voor Producten die als nieuw worden verkocht.
Service verkrijgen
WD hecht waarde aan je klandizie en probeert je steeds de beste service te bieden. Mocht je tegen een probleem aanlopen, geef ons dan eerst de kans om dit te verhelpen voordat je het Product retourneert. De meeste technische vragen kunnen worden beantwoord via onze kennisbank of via de ondersteuning via onze e-mailservice op https://support-es.wd.com. Als het antwoord niet beschikbaar is of als je dat liever doet, kun je contact opnemen met WD op de van toepassing zijnde telefoonnummers die worden genoemd onder de volgende link: https://www.westerndigital.com/nl-nl/support/international-phone-numbers
Als je een aanspraak wilt doen gelden, neem dan eerst contact op met de verkoper van wie je het Product oorspronkelijk hebt gekocht. Als je geen contact kunt nemen met de dealer bij wie je het Product oorspronkelijk hebt gekocht, bezoek je onze website voor productondersteuning op https://support-es.wd.com voor informatie over het verkrijgen van service of een Return Material Authorization (RMA; toestemming tot retournering van materiaal). Als wordt vastgesteld dat het Product mogelijk defect is, ontvang je een RMA-nummer en instructies voor het retourneren van het Product. Retourzendingen waarvoor geen voorafgaande toestemming is verkregen (m.a.w. zonder RMA-nummer) worden op kosten van de koper geretourneerd. Retourzendingen met voorafgaande toestemming moeten op kosten van de koper en verzekerd verzonden worden in een goedgekeurde verzenddoos naar het adres dat bij je RMA-nummer vermeld staat. Als na ontvangst van een geldige aanspraak onder deze garantie WD of de verkoper van wie je het Product oorspronkelijk hebt gekocht, vaststelt dat je aanspraak geldig is, dan zal WD of de verkoper naar diens voorkeur het Product ofwel repareren ofwel vervangen door een equivalent of beter Product ofwel de kosten van het Product aan je terugbetalen. Jij bent verantwoordelijk voor alle uitgaven die nodig zijn voor een aanspraak op deze garantie. De voordelen die deze garantie je biedt, gelden bovenop andere rechten en vergoedingen die beschikbaar voor je zijn volgens de Australische Competition and Consumer Act of de Nieuw-Zeelandse Consumer Guarantees Act.
Je dient de originele doos en verpakkingsmaterialen te bewaren voor opslag of verzending van je WD-product. Als je exact wilt weten hoe lang de garantie geldig is, controleer je de vervaldatum van de garantie (serienummer vereist) op https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
Geen enkel Product mag rechtstreeks naar WD worden teruggestuurd zonder dat eerst contact met WD wordt opgenomen voor een "RMA"-nummer (Return Material Authorization). Als wordt vastgesteld dat het Product mogelijk defect is, ontvang je een RMA-nummer en instructies voor het retourneren van het Product. Retourzendingen waarvoor geen voorafgaande toestemming is verkregen (m.a.w. zonder RMA-nummer) worden op kosten van de koper geretourneerd. Geautoriseerde retourzendingen moeten vooruitbetaald en verzekerd naar het adres op de RMA worden verzonden in een goedgekeurde verzendcontainer Bewaar je oorspronkelijke doos en verpakkingsmaterialen voor opslag of verzending van je Product. Als WD bij inspectie van de teruggestuurde Product fraude vermoedt of vaststelt dat het product een vervalsing is, kan WD, naar eigen goeddunken, het Product in beslag nemen of andere acties ondernemen die het bedrijf nodig acht. Klik hier om een RMA aan te vragen.
Landen onder embargo die niet in aanmerking komen voor RMA-services
De huidige voorschriften van de Amerikaanse overheid verbieden dat wij zaken doen met klanten in de volgende landen en regio’s
| Noord-Korea | Iran |
| Krim (regio) | Soedan |
| Cuba | Syrië |
Als jouw land niet op de lijst staat van landen waarvoor een embargo geldt en je geen RMA kunt maken, neem je contact op met een distributeur van Western Digital in dat land voor productvervanging. Voor een complete lijst van geautoriseerde distributeurs wereldwijd, raadpleeg je onze lijst met geautoriseerde distributeurs.
De beperkte garantie van WD bepaalt dat, onderhevig aan de volgende beperkingen, elk Product vrij is van gebreken in materiaal en vakmanschap en voldoet aan de specificatie van WD voor dat specifieke Product.
Beperking van rechtsmiddelen
JE EXCLUSIEVE RECHTSMIDDEL VOOR ENIG PRODUCT MET GEBREKEN BEPERKT ZICH TOT DE REPARATIE OF VERVANGING VAN HET DEFECTE PRODUCT.
WD kan zelf, en geheel naar eigen goeddunken, kiezen welk rechtsmiddel of welke combinatie van rechtsmiddelen worden verstrekt. WD krijgt een redelijke hoeveelheid tijd na de bepaling dat sprake is van een defect Product voor het repareren of vervangen van een defect Product. Het vervangingsproduct van WD onder de beperkte garantie van het bedrijf wordt gemaakt van nieuwe en gebruikte onderdelen waarop onderhoud kan worden uitgevoerd. De garantie van WD geldt voor herstelde of vervangen Producten voor het resterende deel van de oorspronkelijke garantieperiode, dan wel negentig dagen vanaf de datum van verzending van een hersteld of vervangend Product, afhankelijk van welke periode het langste is.
Beperking van schadeloosstelling
DE VOLLEDIGE AANSPRAKELIJKHEID VAN WD VOOR ENIGE DEFECT PRODUCT ZAL IN GEEN GEVAL HOGER ZIJN DAN DE AANKOOPPRIJS VOOR HET DEFECTE PRODUCT. DEZE BEPERKING GELDT ZELFS INDIEN WD EEN DEFECT PRODUCT NIET KAN OF WIL REPAREREN OF VERVANGEN EN JE EXCLUSIEVE RECHTSMIDDEL NIET AAN ZIJN EERSTE DOEL VOLDOET.
Geen gevolg- of andere schade
NIETTEGENSTAANDE ENIGE ANDERE BEPALING IN DIT BELEID OF ANDERSZINS, IS WD NIET AANSPRAKELIJK MET BETREKKING TOT DE PRODUCTEN ONDER ENIG CONTRACT, NALATIGHEID, STRIKTE AANSPRAKELIJKHEID OF ANDERE WETTELIJKE OF BILLIJKE THEORIE (I) VOOR ENIG BEDRAG BOVEN DE AANKOOPPRIJS VOOR HET DEFECTE PRODUCT OF (II) VOOR ENIGE ALGEMENE, GEVOLG-, INCIDENTELE, SPECIALE OF OVERIGE SCHADE OF HOGE SCHADEVERGOEDINGEN. DEZE OMVATTEN HET VERLIES VAN OPGENOMEN GEGEVENS, ONDERBREKING VAN HET GEBRUIK, DE KOSTEN VAN HET HERSTEL VAN VELOREN GEGEVENS, VERLOREN WINSTEN EN DE KOSTEN VAN DE INSTALLATIE OF VERWIJDERING VAN ENIGE PRODUCTEN, DE INSTALLATIE VAN VERVANGINGSPRODUCTEN EN ENIGE INSPECTIE-, TEST- OF HERONTWERPACTIVITEITEN DIE WORDEN VEROORZAAKT DOOR ENIG DEFECT OF DOOR DE REPARATIE OF VERVANGING VAN PRODUCTEN DIE VOORTKOMT UIT EEN DEFECT AAN ENIG PRODUCT. DEZE SECTIE BEPERKT NIET DE AANSPRAKELIJKHEID VANWEGE LICHAMELIJK LETSEL VAN EEN PERSOON.
IN DE VERENIGDE STATEN STAAN SOMMIGE STATEN UITSLUITING OF BEPERKING VAN INCIDENTELE OF GEVOLGSCHADE NIET TOE, ZODAT HET MOGELIJK IS DAT DE BOVENSTAANDE BEPERKINGEN NIET OP JOU VAN TOEPASSING ZIJN. DEZE GARANTIE BIEDT JE SPECIFIEKE WETTELIJKE RECHTEN, EN HET IS MOGELIJK DAT JE NOG ANDERE RECHTEN HEBT, DIE VAN STAAT TOT STAAT KUNNEN VERSCHILLEN.
Jouw gebruik van het Product
WD is niet aansprakelijk voor enig geretourneerd Product indien WD vaststelt dat:
Aanvullende beperkingen op de garantie
De garantie van Western Digital geldt niet voor Producten die onjuist verpakt, gewijzigd of fysiek beschadigd binnenkomen. Producten worden bij ontvangst geïnspecteerd. Hier volgen enkele voorbeelden van Producten die Western Digital niet accepteert voor garantieaanspraken
Verpakking
Wijzigingen
Schade
Als een alfabetisch teken wordt weergegeven na de code voor de productdatum (bijvoorbeeld 05 Apr 99 X), is het Product opnieuw gecertificeerd en zijn mogelijk de garantievoorwaarden van WD niet van toepassing omdat deze alleen gelden voor Producten die als nieuw worden verkocht.
Verkoopsets die worden samengesteld en van merkaanduidingen voorzien door Western Digital, samen met interne schijven die worden verkocht als "Componentschijven" (interne harde schijven die WD heeft verkocht en die specifiek niet werden opgenomen als onderdeel van een door Western Digital samengestelde en van merkaanduidingen voorziene verkoopset), worden geleverd met een beperkte garantie. Afhankelijk van het type verkooptransactie kan de productgarantie afwijken van de algemene garantiegegevens die hierin worden vermeld.
Voor een volledige lijst met beperkte garantieperioden van Western Digital and WD HDD Product breng je een bezoek aan https://support-es.wd.com/app/Warranty_Policy
Opmerking:
De termijn van je beperkte garantie gaat in op de aankoopdatum op je aankoopbon van een geautoriseerde distributeur of geautoriseerde wederverkoper en geldt alleen voor de periode die staat vermeld in de productdocumentatie.
Bewijs van aankoop is vereist om in aanmerking te komen voor deze garantie en om de startdatum van deze garantie te bepalen. Als je de garantie van je product wilt verifiëren en je aankoopdatum wilt bijwerken (indien vereist), gebruik je onze online service voor controle van de garantiestatus. In de Verenigde Staten staan sommige staten geen beperkingen toe van de duur van impliciete garanties, dus geldt de bovenstaande beperking mogelijk niet voor jou.
Raadpleeg de producthandleiding voor een verklaring van je beperkte garantie. Een producthandleiding is verkrijgbaar bij je geautoriseerde distributeur of wederverkoper of op de website van WD.
ER ZIJN GEEN GARANTIES DIE VERDER GAAN DAN DE BEPERKTE GARANTIE VAN WD. WD WIJST ALLE OVERIGE GARANTIES, UITDRUKKELIJK OF IMPLICIET, MET BETREKKING TOT DE PRODUCTEN AF, MET INBEGRIP VAN ENIGE IMPLICIET GARANTIES VAN VERKOOPBAARHEID, GESCHIKTHEID VOOR EEN BEPAALD DOEL OF NIET-INBREUK. IN DE VERENIGDE STATEN STAAN SOMMIGE STATEN DE UITSLUITING VAN IMPLICIETE GARANTIES NIET TOE, DUS IS DE BOVENSTAANDE UITSLUITING MOGELIJK NIET OP JOU VAN TOEPASSING.
Opnieuw gecertificeerde producten
Door WD opnieuw gecertificeerde producten kunnen bestaan uit door de klant geretourneerde apparaten en zijn mogelijk gerepareerd. Alle producten worden getest om te bepalen of deze voldoen aan de strenge kwaliteitsnormen van WD voordat zij als opnieuw gecertificeerd worden verkocht. Houd er rekening mee dat sommige opnieuw gecertificeerde artikelen markeringen, krassen of andere geringe tekenen van slijtage kunnen vertonen.
Aankopen van opnieuw gecertificeerde producten op de website van WD Store:
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
La presente Garantía limitada se aplica a los nuevos productos de almacenamiento de G-Technology® HDD adquiridos a través de un distribuidor autorizado de G-Technology por el comprador original para su uso habitual y no para su reventa. G-Technology garantiza que el producto incluido está libre de defectos materiales o de fabricación, a excepción de los indicados más adelante.
La presente garantía limitada tiene una duración de 1, 2, 3 o 5 años (según corresponda), o durante un periodo de tiempo determinado desde la fecha de la compra, en función de cuándo y dónde se realizara la compra original. Para determinar específicamente la duración de la garantía de su producto G-Technology, visite https://www.westerndigital.com/es-es/support. Puede que necesite un comprobante de compra para demostrar su validez. Si no dispone de un comprobante de compra válido, la vigencia de la garantía limitada se calculará tomando como referencia la fecha de venta de G-Technology al distribuidor autorizado.
La presente garantía limitada no cubre los daños resultantes del uso comercial, uso inadecuado, accidentes, modificaciones o alteraciones del hardware o el software, manipulación, uso en entornos operativos o físicos no apropiados que sobrepasen las especificaciones del producto, mantenimiento incorrecto o fallos ocasionados por un producto del que G-Technology no se hace responsable. No se garantiza un funcionamiento ininterrumpido o libre de errores. No se proporciona ningún tipo de garantía con respecto a las pérdidas de datos. Deberá realizar regularmente copias de seguridad de los datos almacenados en el producto que deberá guardar en un producto de almacenamiento independiente. No se proporciona ningún tipo de garantía con respecto a productos cuyas etiquetas de identificación hayan sido alteradas o retiradas. G-TECHNOLOGY NO PROPORCIONA NINGÚN TIPO DE GARANTÍAS, INCLUIDAS, ENTRE OTRAS, LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD E IDONEIDAD PARA UN FIN ESPECÍFICO. PUEDE QUE EN ALGUNAS JURISDICCIONES NO SE ADMITA LA LIMITACIÓN DE LAS GARANTÍAS IMPLÍCITAS, POR ESTE MOTIVO, PUEDE QUE DICHA LIMITACIÓN NO SEA APLICABLE EN SU CASO. G-Technology no se ha responsable de la devolución de productos no cubiertos por la garantía.
Si tiene problemas con un producto, antes de solicitar el servicio de garantía limitada, siga las instrucciones de solución de problemas proporcionadas por G-Technology o su distribuidor. Para obtener servicios de garantía limitada, primero debe obtener una autorización de devolución de materiales y la dirección de envío poniéndose en contacto con el centro de atención al cliente de G-Technology en https://www.westerndigital.com/es-es/support. Deberá devolver la unidad de disco duro cubierta por la garantía a nuestro centro de logística utilizando un embalaje aprobado para tal efecto. Para obtener más información sobre las instrucciones de embalaje, visite: https://www.westerndigital.com/es-es/support. Deberá hacerse cargo de cualquier gasto, impuesto o seguro asociado con el transporte al enviar la unidad a nuestro centro de logística. Asimismo, deberá eliminar toda la información personal del producto antes de su envío.
G-Technology sustituirá la unidad con un producto funcionalmente equivalente, pagando el transporte por anticipado. G-Technology podría sustituir su producto con uno usado, reparado y probado para cumplir las especificaciones de G-Technology. Tendrá el derecho de propiedad del producto de sustitución en el momento de la entrega ante el servicio de transporte en el punto de envío de G-Technology. Si se aplica, usted será responsable de la importación del producto de sustitución. G-Technology no devolverá la unidad original, por lo que usted será el responsable de transferir los datos a otro soporte antes de la devolución. Esta garantía no cubre la recuperación de datos y no forma parte del proceso de devolución. G-Technology extiende al producto de sustitución el resto del período de garantía del producto original o una garantía de 90 días, lo que suceda más tarde.
G-TECHNOLOGY Y SUS AFILIADOS, PROVEEDORES, DISTRIBUIDORES Y REVENDEDORES NO SE HACEN RESPONSABLES DE LO SIGUIENTE: 1) RECLAMACIONES QUE TERCEROS INTERPONGAN CONTRA USTED POR DAÑOS (DISTINTOS DE DAÑOS CORPORALES, INCLUIDA LA MUERTE, Y DAÑOS TANGIBLES A PROPIEDADES PERSONALES); 2) PÉRDIDAS DE O QUE PUEDAN SUFRIR SUS DATOS O BIEN, 3) DAÑOS ESPECIALES, INCIDENTALES O INDIRECTOS O DAÑOS ECONÓMICOS RESULTANTES (INCLUIDAS LAS PÉRDIDAS DE BENEFICIOS O AHORROS), INCLUSO SI SE INFORMÓ DE DICHA POSIBILIDAD. PUEDE QUE EN ALGUNAS JURISDICCIONES NO SE PERMITA LAS LIMITACIONES DE RESPONSABILIDAD, DAÑOS INCIDENTALES O DAÑOS RESULTANTES, POR LO QUE ES POSIBLE QUE DICHAS LIMITACIONES NO SEAN APLICABLES EN SU CASO.
LA PRESENTE GARANTÍA LIMITADA LE OTORGA DERECHOS LEGALES ESPECÍFICOS Y PUEDE QUE DISPONGA DE OTROS DERECHOS QUE PUEDEN VARIAR DE UNA JURISDICCIÓN A OTRA.
Western Digital ("WD"), işlerinize değer verir ve size her zaman en iyi hizmeti sunmaya çalışır.
WD Ürününüz ("Ürün") yetkili bir dağıtımcı veya satıcıdan alınmadığı sürece WD herhangi bir sınırlı garanti sunmaz. Distribütörler, Ürünleri bayilere, bayiler de son kullanıcılara satabilir. Garanti bilgileri veya hizmet almak için lütfen aşağıdaki kısma bakın. Ürün, bölgeye özel garanti gerekliliklerine sahip olabilecek olan, Ürünün WD tarafından ilk olarak sevk edildiği yer olan bölgedeki (garanti bölgeleri Kanada, ABD, Latin Amerika, Avrupa, Orta Doğu, Afrika, Asya Pasifik, Hindistan ve Tayland olarak belirtilmiştir) yetkili bir iade merkezine iade edilmediyse garanti hizmeti sunulmaz.
Ürününüz bir sistem üreticisinin sağladığı herhangi bir sistemin entegre bileşeni olarak satın alındıysa, WD sınırlı garanti vermez. Garanti hizmeti için lütfen ürünü satın aldığınız yerle veya sistem üreticisiyle doğrudan bağlantıya geçin.
Bu garantide yer alan hiçbir şey Avustralya Rekabet ve Tüketici Kanunu veya Yeni Zelanda Tüketici Garantileri Kanunu kapsamındaki kanuni haklarınızı değiştirmez veya hariç tutmaz. Bu garanti, muhtemelen tüm taraflar için hızlı ve basit olacak olması nedeniyle garanti taleplerinin çözümlenmesinde WD'nin tercih ettiği yaklaşımdır.
Mal Satışı Kanunu’nda yer alanlar dahil, ancak bunlarla sınırlı olmamak üzere, Ürünle ilgili olarak açık veya kanun tarafından ima edilen başka hiçbir garanti verilmemektedir. İş amaçlı nedenlerden dolayı Ürünü Yeni Zelanda'da almışsanız, Yeni Zelanda Tüketici Koruma Kanunu’nun geçerli olmadığını kabul etmiş olursunuz.
Ürünlerimiz Avustralya'da Avustralya Tüketici Kanunu’nca göz ardı edilemeyecek garantilerle tedarik edilmektedir. Büyük bir arıza için yenileme veya geri ödeme ya da diğer makul olarak önceden tahmin edilebilir zarar veya hasarlar için telafi alma hakkına sahipsiniz. Kusurun çok büyük boyutlara varmadığı ama ürünün kabul edilebilir kalite standardının altında olduğu durumlarda ürünü değiştirebilir ya da tamir ettirebilirsiniz. Avustralya Tüketici Kanunu'nda ciddi boyutlarda kusurun ne olduğu belirtilmiştir.
Garanti
WD, Ürünün, normal kullanımı süresince, aşağıda belirtilmiş olan süre boyunca, malzeme ve işçilik hatası içermeyeceğini ve WD'nin şartnamesine uygun olacağını garanti eder. Garanti sürenizi belirlemek için lütfen bu bağlantıya bakın https://support-tr.wd.com/app/Warranty_Policy Garanti süreniz, yetkili bir distribütör veya yetkili bir satıcıdan alınan satın alma faturanızda yer alan satın alma tarihi itibariyle başlayacaktır. Bu garantiye hak kazanmak ve bu garantinin başlangıç tarihini belirlemek için satın alma kanıtı gerekecektir. Ürün yetkili bir distribütör, yetkili satıcı veya Ürünün WD tarafından ilk gönderildiği yerdeki WD iade merkezine iade edilmedikçe garanti hizmeti sunulmayacaktır. WD kendi takdiri dahilinde, satın alınmak suretiyle garanti sürelerinin uzatılmasını sağlayabilir. WD, Ürünün (i) yetkili bir distribütör veya yetkili satıcıdan satın alınmadığını, (ii) WD şartnameleri ve talimatlarına uygun olarak kullanılmadığını, (iii) amaçlanan işlevi için kullanılmadığını veya (iv) WD'den çalındığını ya da iddia edilen kusurun a) mevcut olmadığını, b) kusurun Ürün WD'ye ulaşmadan önce meydana gelmesinden dolayı makul olarak düzeltilemeyeceğini veya c) WD dışında başka bir kişinin mülkiyetinde olduğu sırada yanlış kullanım, hatalı montaj, değiştirme (https://support-tr.wd.com adresinde öngörüldüğü üzere, ürün kullanıcı tarafından müdahale edilebilir sınırlı ürünler listesinde değilse ve bu özel değiştirme uygulanabilir talimatlar kapsamında değilse, etiketlerin çıkarılması veya aşındırılması ve montaj çerçevesi dahil olmak üzere dış kutuların açılması veya çıkarılması da dahil), kaza veya kötü kullanımdan kaynaklanıyor olabileceğini tespit ederse, WD, iade edilen hiçbir Üründen sorumlu olmayacaktır.
ÜRÜNLER, (A) SINIRLAMA OLMAKSIZIN, YANLIŞ KULLANIM, SICAĞA, SOĞUĞA VE NEME MARUZ BIRAKMA VE ELEKTRİK KESİNTİLERİ DAHİL HARİCİ NEDENLER VEYA (B) DAHİLİ HATALAR NEDENİYLE BAZEN ARIZA ÇIKARABİLECEK KARMAŞIK VE HASSAS EŞYALARDIR. BU GİBİ ARIZALAR, VERİLERİN KAYBEDİLMESİ, BOZULMASI, SİLİNMESİ VEYA DEĞİŞMESİYLE SONUÇLANABİLİR. NE ŞEKİLDE MEYDANA GELİRSE GELSİN, VERİ KAYBI, BOZULMASI, SİLİNMESİ VEYA DEĞİŞMESİNDEN VE KAYBOLMA, BOZULMA, SİLİNME VEYA DEĞİŞMEYE KARŞI VERİLERİN YEDEKLENMESİNDEN VE KORUNMASINDAN SİZİN SORUMLU OLACAĞINIZI UNUTMAYIN. ÜRÜNÜN ÜZERİNDEKİ BÜTÜN BİLGİLERİ SÜREKLİ OLARAK YEDEKLEMEYİ VE WD'DEN HERHANGİ BİR GENEL HİZMET YA DA TEKNİK DESTEK ALMADAN ÖNCE YEDEKLEMEYİ TAMAMLAMAYI KABUL EDERSİNİZ.
Avustralya'da, eğer Ürün kişisel, ev içi veya ev halkının kullanımı ya da tüketimi için olağan olarak elde edilmiş bir tür değilse, adil ve makul olması şartıyla, WD, yükümlülüğünü Ürünün değiştirilmesi veya denk ya da daha iyi bir Ürün temin edilmesiyle sınırlandırır.
Bu garanti, tamir edilen veya değiştirilen Ürünler için, orijinal garantinin kalan süresi boyunca veya tamir edilen ya da değiştirilen Ürünün gönderim tarihinden itibaren doksan (90) gün süresince geçerli olacaktır (hangi süre daha uzunsa). Bu garanti, WD'nin tek imalatçı garantisidir ve yalnızca yeni olarak satılan Ürünler için geçerlidir.
Hizmet Alma
WD siz müşterilerine değer verir ve her zaman size en iyi hizmeti sunmaya çalışır. Bir sorunla karşılaşırsanız, lütfen bu Ürünü iade etmeden önce sorunu çözmemiz için bize bir fırsat verin. Teknik soruların pek çoğu bilgi tabanımız veya https://support-tr.wd.com adresindeki e-posta destek hizmetimiz kullanılarak yanıtlanabilir. Yanıt yoksa veya tercih ediyorsanız lütfen aşağıdaki bağlantıda listelenen geçerli telefon numaraları aracılığıyla WD ile iletişime geçin: https://www.westerndigital.com/tr-tr/support/international-phone-numbers
Eğer bir talepte bulunmak isterseniz kendisinden Ürünü satın almış olduğunuz satıcıyla bağlantıya geçin. Eğer ürünü satın aldığınız satıcıya ulaşamıyorsanız https://support-tr.wd.com adresindeki ürün destek hattımıza bağlanın ve nasıl hizmet ya da Ürün İade İzni (RMA) alabileceğinizi öğrenin. Ürünün kusurlu olduğu belirlenirse, size bir RMA numarası ve Ürün iade talimatları verilecektir. İzinsiz bir iadenin (örn. RMA numarası verilmemiş olan) ücreti sizin tarafınızdan ödenecektir. İzinli iadeler, RMA numaranızla verilen adrese, ön ödemeli ve sigortalı olarak, onaylanmış bir nakliye paketinde gönderilmelidir. Bu garanti kapsamında geçerli talebe ulaştıktan sonra WD ya da Ürünü kendisinden almış olduğunuz satıcı talebinizin geçerli olduğunu söylerse WD ya da ilgili satıcı uygun göreceği şekilde Ürünü tamir edecek ya da denk kalitede ya da daha iyi bir Ürünle değiştirecek ya da Ürün maliyetini size geri ödeyecektir. Bu garanti kapsamındaki herhangi bir talebin neden olabileceği harcamalardan siz sorumlusunuz. Bu garanti kapsamında size sağlanabilecek yararlar Avustralya Rekabet ve Tüketici Kanunu'nun ve Yeni Zelanda Tüketici Koruma Kanunu’nun sağladığı diğer haklara ve çözüm yollarına ek niteliğindedir.
Orijinal kutu ve ambalaj malzemeleriniz, WD ürününüzün depolanması veya nakliyesi için saklanmalıdır. Garanti süresini kesin olarak belirlemek için, https://support-tr.wd.com adresinden garanti bitiş (seri numarası gerekli) tarihini kontrol edin.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
Önce Ürün İade İzni ("RMA") numarası almak üzere WD ile bağlantı kurmadan WD’ye doğrudan Ürün iadesi yapılamaz. Ürünün kusurlu olduğu belirlenirse, size bir RMA numarası ve Ürün iade talimatları verilecektir. İzin alınmadan yapılan, örneğin RMA numarası alınmamış iade, masrafı size ait olarak gönderilecektir. İzin verilen iadeler ücreti ödenmiş ve sigortalanmış olarak RMA’daki adrese uygun sevkiyat kabı içinde gönderilecektir. Ürününüzün saklanması veya nakliyesi için orijinal kutunuz ve ambalaj malzemeleriniz saklanmalıdır. Geri gönderilen Ürününüzün incelenmesi üzerine WD sahtekarlıktan şüphelenirse veya bu Ürünün sahte olduğunu düşünürse, WD, kendi tek takdirine bağlı olarak, bu Ürüne el koyabilir veya gerekli gördüğü diğer işlemleri yapabilir. Bir RMA talep etmek için lütfen buraya tıklayın.
RMA hizmetinden yararlanamayan ambargo uygulanan ülkeler
Mevcut Birleşik Devletler hükümeti düzenlemeleri aşağıdaki ülke ve bölgelerde bulunan müşterilerle iş yapmamızı önlemektedir
| Kuzey Kore | İran |
| Kırım (bölgesi) | Sudan |
| Küba | Suriye |
Ülkeniz ambargo uygulanan ülkeler listesinde değilse ve bir RMA oluşturamıyorsanız lütfen ürün değiştirme için o ülkedeki bir Western Digital distribütörü ile iletişim kurun. Dünya genelindeki yetkili distribütörlerin tam bir listesi için, lütfen yetkili distribütörler listemize bakın.
WD'nin sınırlı garantisi, aşağıdaki sınırlamalara tabi olmak kaydıyla, her bir Ürünün malzeme ve işçilik kusuru içermeyeceğini ve söz konusu Ürün için WD'nin şartnameleri ile uyumlu olacağını öngörmektedir.
Çözümlerdeki Sınırlamalar
HERHANGİ BİR KUSURLU ÜRÜN İÇİN SİZE SUNULAN AÇIK ÇÖZÜM, KUSURLU ÜRÜNÜN ONARIMI VEYA DEĞİŞTİRİLMESİYLE SINIRLIDIR.
Hangi çözümün veya çözüm kombinasyonunun seçileceği, yalnızca WD'nin takdirine bağlıdır. WD, kusurlu Ürünün onarımına veya değiştirilmesine karar verdikten sonra makul bir süre hakkına sahiptir. WD'nin sınırlı garanti uyarınca Ürün değişimi yeni veya servis verilebilir kullanılmış parçalar kullanılarak imal edilecektir. WD'nin garantisi, onarılan veya değiştirilen Ürünler için, hangi süre daha uzunsa orijinal garantinin kalan süresi boyunca veya onarılan veya değiştirilen Ürünün sevkiyat tarihinden itibaren doksan gün süresince geçerli olacaktır.
Hasarlarla İlgili Sınırlamalar
WD'NİN HERHANGİ BİR KUSURLU ÜRÜNLE İLGİLİ TÜM SORUMLULUĞU HİÇBİR SURETTE KUSURLU ÜRÜNÜN SATIN ALMA FİYATINI AŞMAYACAKTIR. WD KUSURLU ÜRÜNÜ ONARMASA/DEĞİŞTİRMESE YA DA ONARAMASA/DEĞİŞTİREMESE VE AÇIK ÇÖZÜMÜNÜZ ASIL AMACINI KARŞILAMASA DAHİ, BU SINIRLAMA GEÇERLİDİR.
Dolaylı veya Diğer Hasarlarda Sorumluluk Kabul Edilmez
BU VEYA BİR BAŞKA POLİTİKADAKİ HERHANGİ BİR DİĞER NOKTAYA BAKILMAKSIZIN, WD HERHANGİ BİR SÖZLEŞME, İHMAL, TAM YÜKÜMLÜLÜK VEYA DİĞER YASAL YA DA HAKKANİYET TEORİSİ KAPSAMINDAKİ ÜRÜNLERLE İLGİLİ OLARAK, (I) KUSURLU ÜRÜNÜN SATIN ALMA FİYATINI AŞAN HERHANGİ BİR TUTARDAN VEYA (II) HERHANGİ BİR GENEL, DOLAYLI, CEZAİ, KAZARA MEYDANA GELEN VEYA ÖZEL HASARLARDAN SORUMLU OLMAYACAKTIR. BUNLAR, KAYITLI VERİLERİN KAYBINI, KULLANIM KESİNTİSİNİ, KAYBEDİLEN VERİLERİ KURTARMA MALİYETİNİ, KAZANÇ KAYIPLARINI VE HERHANGİ BİR ÜRÜNÜN MONTAJI/DEMONTAJI, YEDEK ÜRÜNLERİN MONTAJI, HERHANGİ BİR KUSURUN YOL AÇTIĞI YA DA HERHANGİ BİR ÜRÜNDEKİ KUSURDAN KAYNAKLANAN ONARIM YA DA DEĞİŞTİRMEYE BAĞLI MUAYENE, TEST YA DA TASARIM YENİLEME MALİYETİNİ KAPSAR. BU BÖLÜMDE YARALANMAYLA İLGİLİ SORUMLULUĞA SINIR GETİRİLMEMEKTEDİR.
AMERİKA BİRLEŞİK DEVLETLERİ’NİN BAZI EYALETLERİ ZIMNİ VEYA DOLAYLI HASARLARIN HARİÇ TUTULMASINA YA DA SINIRLANMASINA İZİN VERMEDİĞİ İÇİN, YUKARIDAKİ SINIRLAMALAR SİZİN İÇİN GEÇERLİ OLMAYABİLİR. BU GARANTİ SİZE ÖZEL YASAL HAKLAR VERMEKTEDİR VE EYALETE BAĞLI OLARAK BAŞKA HAKLARINIZ OLABİLİR.
Ürünü Kullanımınız
WD, aşağıdakileri tespit ederse, iade edilen bir Ürün için hiçbir sorumluluğa sahip olmayacaktır:
Garantideki Ek Sınırlamalar
Western Digital'in garantisi, uygun olmayan şekilde ambalajlanmış, tahrif edilmiş veya fiziksel olarak hasar görmüş şekilde ulaşan Ürünleri kapsamaz. Ürünlerin teslim sırasında incelenmesi gerekir. Aşağıda, Western Digital’in garanti talebini kabul etmeyeceği Ürünlere ilişkin örnekler yer almaktadır
Ambalaj
Tahrifat
Hasar
Ürün veri kodunun ardında bir alfabetik karakter yer alıyorsa (örneğin: 05 Nis 99 X), Ürün yeniden onaylanmıştır ve WD'nin garanti koşullarına tabi olmayabilir çünkü bu koşullar yalnızca yeni olarak satılan ürünler için geçerlidir.
"Bileşen Diskleri" olarak satılan dahili disklerle birlikte (WD'nin satmış olduğu ve Western Digital tarafından monte edilen ve marka işareti konan bir perakende kitin parçası olarak özel olarak paketlemediği dahili sabit diskler), Western Digital tarafından monte edilen ve marka işareti konan perakende Kitler; sınırlı garanti ile sunulmaktadır. Satış işleminin türüne bağlı olarak, ürün garantisi burada listelenen garanti bilgilerinden farklılık gösterebilir.
WD Sınırlı Garanti Sürelerinin tam listesi için lütfen aşağıdaki adresi ziyaret edin https://support-tr.wd.com/app/Warranty_Policy
Not:
Sınırlı garanti süreniz, yetkili bir distribütör veya yetkili bir satıcıdan satın alma fişinizde yer alan satın alma tarihinizde başlar ve yalnızca Ürün belgelerinde belirtilen süre boyunca devam eder.
Bu garantiye hak kazanmak ve bu garantinin başlangıç tarihini belirlemek için satın alma kanıtı gerekecektir. Ürününüzün garantisini doğrulamak ve (gerekirse) satın alma tarihinizi güncellemek için, lütfen çevrimiçi Garanti Durumu Kontrolü hizmetimizi kullanın. Amerika Birleşik Devletleri’nin bazı eyaletlerinde garantinin sona erdiği tarihle ilgili sınırlamalara izin verilmediği için, yukarıdaki sınırlamalar sizin için geçerli olmayabilir.
Sınırlı garantinizin beyanı için lütfen Ürün kılavuzunuza bakın. Yetkili distribütörünüz veya satıcınız veya WD web sitesinden bir Ürün el kitabı edinebilirsiniz.
WD SINIRLI GARANTİSİNİN KAPSAMI ÖTESİNDE GEÇERLİLİĞİ OLAN GARANTİ YOKTUR. WD, ÜRÜNLERLE İLGİLİ OLARAK, SATIN ALINABİLİRLİK, BELİRLİ BİR AMACA UYGUNLUK GARANTİLERİ VEYA İHLAL HARİCİ GARANTİLER DAHİL OLMAK ÜZERE, AÇIK VEYA ZIMNİ TÜM DİĞER GARANTİLERİ REDDETMEKTEDİR. AMERİKA BİRLEŞİK DEVLETLERİ’NİN BAZI EYALETLERİ ZIMNİ GARANTİLERİN HARİÇ TUTULMASINA İZİN VERMEDİĞİ İÇİN, YUKARIDAKİ HARİÇ KILMA DURUMU SİZİN İÇİN GEÇERLİ OLMAYABİLİR.
Yeniden Sertifikalandırılmış Ürünler
WD yeniden sertifikalandırılmış ürünleri, müşteri iade birimlerinden oluşabilir ve onarılabilir. Yeniden sertifikalandırılmış olarak satılmadan önce tüm ürünler WD’nin katı kalite standartlarına göre test edilir ve bunlara uyup uymadığı belirlenir. Lütfen bazı yeniden sertifikalandırılmış kalemlerde işaretler, çizilmeler veya başka hafif aşınma belirtileri olabileceğine dikkat edin.
WD Mağazası web sayfasından yapılan yeniden sertifikalandırılmış ürün satın alımlarında:
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
การรับประกันแบบจำกัดสำหรับผลิตภัณฑ์ของผู้บริโภคโดยผู้ผลิต SANDISK
วันที่มีผลใช้บังคับ 1 มีนาคม 2564
SanDisk ให้การรับประกันนี้แก่ผู้ซื้อซึ่งเป็นผู้ใช้ขั้นปลาย (“ท่าน”) ว่าผลิตภัณฑ์นี้ (“ผลิตภัณฑ์”) ซึ่งไม่รวมถึงเนื้อหา และ/หรือซอฟต์แวร์ที่จัดหาให้พร้อมผลิตภัณฑ์หรือบนผลิตภัณฑ์ จะปราศจากความชำรุดบกพร่องของวัสดุในขั้นตอนของการผลิต เป็นไปตามคุณลักษณะของสินค้าของ SanDisk ตามที่มีการเผยแพร่ให้ทราบ และจะเหมาะสมสำหรับการใช้งานปกติทั่วไปตามวิธีการใช้งานที่ได้มีการเผยแพร่ให้ทราบในระหว่าง ระยะเวลารับประกัน ตามที่ได้ระบุไว้ในตาราง ซึ่งจะเริ่มตั้งแต่วันที่ซื้อ ทั้งนี้ โดยที่ผลิตภัณฑ์นั้นจะต้องมีวางจำหน่ายในตลาดโดยชอบด้วยกฎหมาย และการรับประกันนี้เป็นการรับประกันต่อท่านเท่านั้น และไม่สามารถโอนได้
การรับประกันนี้ไม่ครอบคลุมถึงการใช้งานผลิตภัณฑ์ซึ่งเกี่ยวข้องกับลักษณะการใช้งานหรืออุปกรณ์ดังต่อไปนี้ (ตามที่ SanDisk กำหนด) (1) การสึกหรอตามปกติ (2) อุปกรณ์ที่ใช้ในการดูภาพวิดีโอ รักษาความปลอดภัย และเฝ้าระวังความปลอดภัย (3) กล้องแบบอินเทอร์เน็ตโปรโตคอล (internet protocol cameras)/กล้องแบบเครือข่าย (network cameras) (4) อุปกรณ์บันทึกภาพและ/หรือเสียงในรถยนต์/กล้องติดรถยนต์/กล้อง black box (5) อุปกรณ์แสดงภาพที่บันทึกวิดีโออย่างต่อเนื่องแบบวนซ้ำ (6) อุปกรณ์เซ็ทท็อปบ็อกซ์ (set top box) ที่มีการบันทึกอย่างต่อเนื่อง (7) อุปกรณ์ที่บันทึกข้อมูลอย่างต่อเนื่อง เช่น เซิร์ฟเวอร์ หรือ (8) การใช้งานที่มากเกินกว่าการใช้งานตามวิธีการใช้งานที่ได้มีการเผยแพร่ให้ทราบ ข้อยกเว้นการไม่รับประกันในข้อ (2) ถึง (7) ข้างต้น ไม่ใช้กับการ์ด SanDisk High Endurance Video Monitoring microSD ตามลิงก์นี้ คลิก
การรับประกันนี้ครอบคลุมเฉพาะผลิตภัณฑ์ของแท้ของ SanDisk เท่านั้น ทั้งนี้ เท่าที่กฎหมายอนุญาต SanDisk ขอสงวนสิทธิในการปฏิเสธไม่ช่วยเหลือในเรื่องการรับประกันสำหรับสินค้าที่ไม่ได้นำเข้าโดยผ่านช่องทางที่ได้รับอนุญาต
ในการเรียกร้องเกี่ยวกับการรับประกัน กรุณาติดต่อ SanDisk ตามหมายเลขโทรศัพท์ในหน้า เพจ นี้ หรือ support@SanDisk.com ภายในระยะเวลารับประกัน และกรุณานำส่งหลักฐานการซื้อ (ที่แสดงวันที่ และสถานที่ที่ได้ทำการซื้อ และชื่อของผู้ค้าปลีก (reseller)) พร้อมด้วยชื่อ ประเภท และหมายเลขของผลิตภัณฑ์ ท่านอาจคืนผลิตภัณฑ์นี้ได้หลังจากได้รับหมายเลขอนุมัติการคืนสินค้า (Return Material Authorization) และได้ดำเนินการตามแนวทางการปฏิบัติอื่นใดตามที่ระบุไว้เป็นที่เรียบร้อยแล้ว ท่านสามารถดูข้อมูลเพิ่มเติมได้ที่ westerndigital.com/th-th/support การรับประกันนี้มีเงื่อนไขว่าต้องมีการคืนสินค้า และ SanDisk ไม่ต้องรับผิดชอบต่อการสูญหายหรือเสียหายของผลิตภัณฑ์ในระหว่างการขนส่งสินค้าไม่ว่ากรณีใด ๆ
ตามแต่ที่ SanDisk จะเป็นผู้เลือก SanDisk อาจจะ (1) ซ่อมแซม หรือเปลี่ยนผลิตภัณฑ์นี้ด้วยผลิตภัณฑ์ชิ้นใหม่ที่มีการปรับปรุงใหม่หรือแก้ไขใหม่ให้สามารถใช้งานได้เทียบเท่าหรือดีกว่าผลิตภัณฑ์เดิม หรือเปลี่ยนด้วยผลิตภัณฑ์อื่นที่เทียบเท่ากัน หรือ (2) คืนเงินเป็นจำนวนเท่ามูลค่าตลาดปัจจุบันของผลิตภัณฑ์ขณะได้ทำการเรียกร้องเกี่ยวกับการรับประกันต่อ SanDisk หรือมูลค่าตามที่ภูมิภาคนั้น ๆ กำหนด หาก SanDisk ไม่สามารถซ่อมหรือเปลี่ยนผลิตภัณฑ์ได้ กรุณาดูข้อกำหนดของภูมิภาคด้านล่างนี้ ในกรณีของการเปลี่ยนผลิตภัณฑ์ SanDisk อาจเปลี่ยนผลิตภัณฑ์ด้วยผลิตภัณฑ์อื่นที่เคยได้มีการใช้ ได้มีการซ่อมแซม และทดสอบผ่านตามข้อกำหนดของ SanDisk แล้ว SanDisk ไม่ต้องรับผิดต่อความเสียหายโดยอ้อม หรือความเสียหายต่อเนื่อง (ซึ่งรวมถึงการสูญหายของข้อมูล) หรือความเสียหายอันเกิดจากการใช้งานที่ไม่เหมาะสม (ซึ่งรวมถึงการใช้งานในอุปกรณ์ หรือในลักษณะที่ไม่สามารถใช้ด้วยกันได้ และการใช้งานในประการอื่นที่ไม่เป็นไปตามวิธีการใช้งาน) หรือจากการติดตั้งที่ไม่เหมาะสม หรือการซ่อมแซมที่ไม่เป็นไปตามมาตรฐานวิชาชีพ หรือการดัดแปลง หรืออุบัติเหตุต่าง ๆ ในการนี้ การรับประกันนี้ถือเป็นความรับผิดโดยเบ็ดเสร็จทั้งปวงของ SanDisk แล้ว ซึ่งจะไม่เกินไปกว่าราคาที่ท่านได้ชำระไป และค่าใช้จ่ายที่จำเป็นที่ท่านต้องชำระสำหรับการดำเนินการเรียกร้องเกี่ยวกับการรับประกัน ทั้งนี้ ผลิตภัณฑ์ของ SanDisk จะต้องไม่มีการนำไปใช้กับแอปพลิเคชันซึ่งหากแอปพลิเคชันนั้นใช้การไม่ได้อาจทำให้เกิดการบาดเจ็บหรืออันตรายต่อชีวิตได้ เช่น ระบบช่วยเหลือต่าง ๆ ที่เกี่ยวกับชีวิต และ ภายใต้ขอบเขตสูงสุดเท่าที่กฎหมายอนุญาต SanDisk ขอปฏิเสธไม่รับประกันทั้งโดยชัดแจ้ง และโดยนัยทั้งปวง หาก SanDisk ไม่สามารถปฏิเสธที่จะไม่รับประกันสำหรับการรับประกันโดยนัยได้ตามกฎหมายที่ใช้บังคับ การรับประกันโดยนัยดังกล่าวจะจำกัดเท่าระยะเวลาของการรับประกันโดยชัดแจ้ง ทั้งนี้ โดยเป็นไปภายใต้ขอบเขตที่จะสามารถกระทำได้ ระยะเวลาของการรับประกันสำหรับผลิตภัณฑ์ที่ได้จากการนำมาเปลี่ยน จะเท่ากับส่วนของระยะเวลาการรับประกันที่ยังคงเหลืออยู่ของผลิตภัณฑ์เดิม ในบางเขตการปกครองนั้นไม่อนุญาตให้มีการยกเว้นหรือจำกัดค่าเสียหายที่เป็นผลสืบเนื่องโดยอ้อมหรือค่าเสียหายที่เป็นผลสืบเนื่องโดยตรง ดังนั้นการยกเว้น หรือการจำกัดดังกล่าวข้างต้นอาจไม่สามารถใช้กับท่านได้
การรับประกันนี้เป็นการให้สิทธิอันชอบด้วยกฎหมายโดยเฉพาะแก่ท่าน กฎหมายของประเทศหรือท้องถิ่นอาจให้สิทธิอื่น ๆ แก่ท่าน ซึ่งสิทธิอื่น ๆ ดังกล่าวจะไม่ถูกกระทบจากการรับประกันนี้
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital은 Western Digital Ultrastar 및 HGST HDD 제품('제품')이 해당 제품에 대한 Western Digitald의 사양에 따라 적절하게 사용되고 설치되는 경우에, 보증 기간 동안 소재 및 기술에 문제가 없고 해당 제품에 대한 Western Digital 사양에 부합할 수 있도록 보증을 제공합니다.
제한적 보증은 무엇을 포함합니까?
제한적 보증은 재판매가 아닌 일반적인 사용을 목적으로 최초 구매자가 공식 대리점에서 구매한 새 Western Digital Ultrastar 및 HGST HDD에 적용됩니다.
제한적 보증 기간은 얼마나 됩니까?
Western Digital 제품의 보증 기간은 제품에 따라 다릅니다. 특정 제품에 대한 보증 기간을 확인하려면 www.westerndigital.com/legal/warranty을 방문하시기 바랍니다. 자격 여부를 확인하기 위해 유효한 구매 증거 자료를 요구할 수 있습니다. 유효한 구매 증거 자료가 없는 경우, 제한적 보증 기간은 Western Digital이 공인 유통업체에게 제품을 판매한 날짜를 기준으로 산정됩니다.
제품이 고장나면 어떻게 해야 합니까?
제품에 문제가 있을 경우, 제한적 보증 서비스를 요청하기 전에 먼저 Western Digital 또는 재판매업체/유통업체가 제공하는 문제 해결 절차를 참조하시기 바랍니다.
제한적 보증 서비스를 받으려면, 먼저 https://www.westerndigital.com/support/international-numbers-hdd에 있는 해당 Western Digital 콜센터에 문의하여 물품 반환 인증과 운송지 주소를 요청하십시오. 고객은 허용된 포장을 사용하여 당사 물류 센터로 해당 제품을 반품해야 합니다. 포장 지침은 https://www.westerndigital.com/support/store/packaging-instructions에서 확인할 수 있습니다. 고객은 물류 센터로 드라이브를 반품할 때 관련된 모든 운송 요금, 관세 및 보험료를 지불해야 합니다. 고객은 제품을 반품하기 전에 제품에서 모든 개인 정보를 삭제해야 합니다.
Western Digital은 어떤 서비스를 제공합니까?
Western Digital은 제품을 동일한 기능의 제품으로 교체해 드립니다(배송료 선납). Western Digital은 이전에 사용되었지만 Western Digital의 사양에 맞게 수리 및 테스트된 제품으로 고객의 제품을 교체할 수도 있습니다. 교체된 제품의 소유권은 Western Digital의 배송 지점에서 운송업체로 인도되는 시점에 고객에게 귀속되며, 반환된 제품의 소유권은 Western Digital에 있습니다. 해당되는 경우 교체된 제품의 수입에 관한 책임은 고객에게 있습니다. Western Digital은 원본 드라이브를 최종 사용자에게 반환하지 않으므로 드라이브를 반품하기 전에 데이터를 다른 미디어에 옮기는 것은 최종 사용자의 책임입니다. 데이터 복구는 보증에 포함되지 않으며 보증 반품 절차에 포함되지 않습니다. Western Digital은 교체된 제품에 대해 원래 제품의 남은 보증 기간 또는 90일 보증 기간 중에 더 긴 보증 기간을 적용합니다.
제한적 보증이 적용되지 않는 것은 무엇입니까?
제한적 보증은 오용, 사고, 부주의, 하드웨어나 소프트웨어의 개조 또는 변경, 변조, 제품 사양을 벗어난 부적합한 물리적 환경 또는 운영 환경, 부적절한 유지 관리로 인해 발생한 손상이나 Western Digital의 책임 한도가 아닌 제품 고장에는 적용되지 않습니다. 중단이나 오류가 없는 작동 또는 설계상의 결함에는 보증이 적용되지 않습니다. 데이터 손실 또는 손상은 보증되지 않습니다. 고객은 사용 중인 제품에 저장된 데이터를 별도의 스토리지 제품에 정기적으로 백업해야 합니다. 제품의 식별 라벨이 없거나 변형된 경우에는 보증이 적용되지 않습니다. 소프트웨어 드라이버, 도구 또는 애플리케이션 등을 포함하여 제품과 관련된 소프트웨어에는 보증이 적용되지 않으며 모든 소프트웨어는 현재 상태 그대로 제공됩니다. WESTERN DIGITAL은 상품성 또는 특정 목적에의 적합성에 대한 묵시적 보증 또는 조건 등을 포함하여 기타 어떠한 종류의 보증도 제공하지 않습니다. 일부 관할 지역에서는 묵시적 보증을 제한하지 않으므로 이 제한은 적용되지 않을 수 있습니다. Western Digital은 이 제한적 보증을 제공하지 않는 제품에 대해 반품 책임이 없습니다.
WESTERN DIGITAL의 책임 한계는 어떻게 됩니까?
WESTERN DIGITAL 및 관계사, 공급업체, 유통업체, 재판매업체는 다음 중 어떠한 사항에 대해서도 책임이 없습니다. 1)고객에 대한 제3자의 손해 배상 청구(사망을 포함한 신체 상해 및 상당한 개인 재산의 손상을 제외), 2)데이터의 손실 또는 손상, 3)손해 가능성을 사전에 알고 있었더라도 발생한 특별, 우발적, 간접적 손해 또는 경제적인 결과적 손해(이익 손실 또는 비용 절감 기회 상실 포함). 일부 관할 지역에서는 책임, 우발적 손해 또는 결과적 손해에 대해 제한을 허용하지 않으므로, 상기 책임 제한 가운데 일부가 적용되지 않을 수 있습니다. Western Digital은 언제든지 보증 조건을 수정할 권리가 있습니다.
현지 법은 어떻게 적용됩니까?
제한적 보증은 귀하에게 특정한 법적 권리를 부여하며 귀하는 해당 관할 준거법에 따라 다른 권리를 가질 수도 있습니다.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Tanggal Berlaku: 1 Maret 2021
SanDisk memberikan garansi ini kepada pembeli yang merupakan pengguna akhir (“Anda”), bahwa produk ini (“Produk”), tidak termasuk muatan di dalamnya dan/atau perangkat lunak yang disertakan pada Produk, akan bebas dari cacat material dalam pembuatan, serta akan sesuai dengan spesifikasi produk SanDisk yang dipublikasikan, dan akan sesuai untuk penggunaan normal sesuai dengan instruksi yang dipublikasikan selama Masa Garansi sebagaimana ditentukan dalam tabel masa garansi tersebut, yang dimulai pada tanggal pembelian dengan ketentuan bahwa Produk tersebut dijual secara resmi. Garansi ini diberikan hanya untuk Anda dan tidak dapat dialihkan.
Garansi ini tidak mencakup penggunaan Produk sehubungan dengan penggunaan atau perangkat berikut (sebagaimana ditentukan oleh SanDisk): (i) keausan normal, (ii) perangkat video pemantauan, keamanan, dan pengawasan, (iii) kamera berbasis protokol internet/jaringan, (iv) perangkat perekam dalam mobil/kamera dasbor/kamera kotak hitam, (v) perangkat tampilan yang memutar video, (vii) perangkat set top box yang melakukan perekaman terus menerus, (vii) perangkat pencatatan data berkelanjutan seperti penggunaan pada server, atau (viii) penggunaan berlebihan lainnya yang melebihi penggunaan normal sesuai dengan instruksi yang dipublikasikan. Pengecualian garansi yang ditetapkan dalam poin (ii) – (vii) diatas tidak berlaku untuk produk: SanDisk High Endurance Video Monitoring MicroSD Cards yang dijelaskan disini.
Garansi ini hanya mencakup produk SanDisk asli yang diimpor melalui saluran resmi.
Untuk melakukan klaim garansi, silahkan hubungi SanDisk melalui nomor telepon pada halaman ini atau support@SanDisk.com selama Masa Garansi dengan memberikan bukti pembelian (yang menunjukan tanggal dan tempat pembelian dan nama penjual) serta nama, jenis dan nomor produk. Anda dapat mengembalikan Produk setelah mendapatkan nomor Return Material Authorization dan mengikuti pedoman lain yang terdaftar. Untuk informasi lebih lanjut kunjungi westerndigital.com/in-id/support. Garansi ini berlaku pada saat produk dikembalikan. SanDisk tidak bertanggung jawab atas Produk yang hilang atau rusak selama pengiriman.
SanDisk dapat menentukan sendiri, untuk: (1) memperbaiki atau mengganti Produk dengan Produk rekondisi atau rekondisi baru dengan kapasitas yang sama atau lebih besar, atau produk lain yang setara; atau (2) mengembalikan sesuai nilai pasar Produk saat ini pada saat klaim garansi diajukan ke SanDisk, atau nilai yang ditentukan oleh persyaratan regional, jika SanDisk tidak dapat memperbaiki atau mengganti Produk. Lihat di bawah untuk persyaratan regional. Dalam kasus penggantian, SanDisk dapat mengganti Produk dengan yang sebelumnya digunakan, diperbaiki, dan diuji untuk memenuhi spesifikasi SanDisk. SanDisk tidak akan bertanggung jawab terhadap kerusakan tidak langsung atau kerusakan yang timbul selanjutnya (consequential damage) (termasuk kehilangan data), atau kerusakan yang disebabkan oleh penggunaan yang tidak benar (termasuk penggunaan perangkat atau cara yang tidak kompatibel dan penggunaan yang tidak sesuai dengan instruksi), atau karena instalasi yang tidak tepat, perbaikan tidak profesional, modifikasi atau kecelakaan. Seluruh tanggung jawab SanDisk yang dijelaskan dalam dokumen ini tidak akan pernah melebihi harga yang Anda bayarkan untuk pembelian produk, ditambah biaya yang Anda perlukan untuk melakukan klaim atas garansi. Produk SanDisk tidak boleh digunakan dalam situasi di mana jika terjadi kegagalan dapat mengancam cedera atau nyawa, seperti sistem pendukung kehidupan.
SANDISK MELEPASKAN SEMUA JAMINAN TERSURAT DAN TERSIRAT SEJAUH DIIZINKAN OLEH HUKUM. JIKA SANDISK TIDAK DAPAT MENOLAK JAMINAN TERSIRAT BERDASARKAN HUKUM YANG BERLAKU, MAKA SEPANJANG YANG DIMUNGKINKAN, JAMINAN TERSIRAT TERSEBUT DIBATASI SEBATAS JAMINAN TERSURAT. JANGKA WAKTU GARANSI PADA PRODUK YANG TERGANTI ADALAH SEBAGIAN DARI PERIODE GARANSI YANG TERSISA PADA PRODUK ASLI ANDA. BEBERAPA YURISDIKSI TIDAK MENGIZINKAN PENGECUALIAN ATAU PEMBATASAN ATAS KERUSAKAN INSIDENTAL ATAU KONSEKUENSIAL, SEHINGGA PENGECUALIAN ATAU PEMBATASAN DI ATAS MUNGKIN TIDAK BERLAKU BAGI ANDA.
Garansi ini memberikan Anda hak hukum secara spesifik. Hukum nasional dan lokal mungkin memberi Anda hak lain yang tidak dipengaruhi oleh garansi ini.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital向原始終端購買者（以下稱「您」）有限度地保證，除本產品附帶提供的內容及/或軟體不在保證範圍外，本產品無製造上之重大瑕疵，並符合Western Digital公布之產品規格，且自購買本產品之日起於以下所述之保固期內合於本產品依公告之使用說明的正常使用。上述保固以該產品係於合法之市場通路購得者為限，並只有您得享受上述保固，不得轉讓給其他人。
本保固不適用於與以下使用情形或裝置 (此類使用情形或裝置由 Western Digital 決定) 相關的產品使用情形：(i) 正常磨損；(ii) 視訊監視、保全和監控裝置；(iii) 網際網路協定/網路相機；(iv) 車內錄音裝置/儀表板相機/黑盒相機；(v) 循環播放影片的顯示裝置；(vi) 連續錄影的機上盒裝置；(vii) 連續記錄資料的裝置 (例如伺服器)；或 (viii) 根據已發佈的說明，其他超過正常使用量的過量使用情形。以上第 (ii)-(vii) 點關於保固的排除內容不適用於以下產品：Western Digital 高耐久度視訊監控 microSD 記憶卡 (按一下此處檢視)。
本保固範圍僅及於Western Digital原廠產品。在法律允許之最大範圍內，對於未經閃迪授權渠道進口到臺灣的產品，閃迪保留不提供本保固服務的權利 。
如欲提出保固請求，請於保固期內撥打下表中所列的電話或email至：support@wdc.com與Western Digital聯絡，並提出購買證明（註明購買日期、地點及經銷商名稱）及產品名稱、型號及數量。您可於取得「退貨授權碼」後，依照其他指示將本產品退回。進一步資訊，請至westerndigital.com/zh-tw/support。本保固之行使係以本產品之退回為要件。Western Digital就本產品於運送過程中所受的任何滅失或損害，均不負賠償之責。
Western Digital有權自行選擇：(1)維修、或以新修復之具有相同或更高效能的本產品、或其他相當之產品進行替換；或(2)於Western Digital無法維修或替換本產品時，退還您向Western Digital提出保固請求時本產品的市價現值。進行替換時，Western Digital有權以曾經使用、維修、及為了符合Western Digital規格而測試之本產品替換之。Western Digital就非直接或間接損害（包括資料流失所致之損害）或因不當使用（包括以不相容之設備或方法使用以及其他未依使用說明使用者）或因不當組裝、非經專業修理、更改或意外事件等所造成之損害，均不負賠償之責。前揭所述構成Western Digital的全部責任，該責任在任何情況下不應超過您購買本產品所支付之價額及您因為提出保固請求所產生必要費用二者之總額。Western Digital之產品不得用於因產品故障或機能失常可能導致受傷或死亡等情況發生的一切相關應用，例如生命維持系統。於法律允許之範圍內，任何明示或默示之擔保(保證)責任，皆不在Western Digital之保證範圍內。如Western Digital依法須負默示擔保(保證)責任，該默示擔保(保證)責任亦僅在明示之保固期內有效。任何替換産品的保固期將適用原産品剩餘的保固期。部分國家（或地區）並不允許排除或限制附帶性或間接性的損害，故上述排除或限制對您可能不適用。
本有限保固將提供您特定之法律上權利。您亦享有國家、省及地方法律所賦予的不受本保固限制的其他權利。
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital("WD")은 귀하의 비즈니스 가치를 이해하며 항상 최고의 서비스를 제공하기 위해 노력하고 있습니다.
Western Digital or WD brand HDD 제품(이하, "제품")을 공인 유통업체나 리셀러로부터 구입하지 않은 경우, WD에서는 제한적 보증을 제공하지 않습니다. 유통업체들은 재판매 업체들에게 제품을 판매할 수 있으며, 이 재판매 업체들은 최종 사용자에게 제품을 판매합니다. 서비스를 원할 경우 또는 보증 정보를 확인하려면 아래를 참조해 주십시오. WD가 제품을 처음 발송한 각 지역의 공식 반품 센터로 제품을 반품하지 않은 경우는 보증 서비스를 받을 수 없으며, 각 지역 센터는 경우에 따라 특수한 보증을 포함하고 있을 수 있습니다. 보증 지역은 캐나다, 미국, 중남미, 유럽, 중동, 아프리카, 아태평양 지역, 인도 및 태국으로 구분됩니다.
시스템 제조업체로부터 시스템에 통합된 구성부품 형태로 WD 제품을 구입한 경우는 WD의 제한 보증을 받을 수 없습니다. 보증 서비스는 구입처 또는 시스템 제조업체로 문의해 주십시오.
이 보증서의 어떤 내용도 호주의 경쟁 및 소비자법이나 뉴질랜드 소비자 보장법의 법적 권리를 수정하거나 배제하지 않습니다. 이 보증은 모든 당사자에게 신속하고 간편할 수 있는 보증 청구 해결을 위해 WD에서 선호하는 방식을 명시하고 있습니다.
물품 매매법(Sale of Goods Act)에 들어 있는 보증을 포함하여, 법에서 명시하거나 암시된 그 어떤 다른 보증도 제품과 관련하여 이루어지지 않습니다. 업무용으로 뉴질랜드에서 제품을 구매한 경우, 귀하는 뉴질랜드 소비자 보장법(New Zealand Consumer Guarantees)이 적용되지 않는다는 점을 인식하고 이에 동의합니다.
호주에서 당사 제품은 호주 소비자법에 배제되지 않는 보증을 제공합니다. 심각한 고장의 경우 교환 또는 환불이 가능하며 기타 타당하게 예측이 가능한 손실이나 손해에 대해 보상을 받을 수 있습니다. 또한 제품의 품질이 수용 가능한 수준에 도달하지 못하지만 심각한 고장보다 덜한 고장인 경우, 제품을 수리 또는 교환받을 수 있습니다. 심각한 고장에 해당하는 사항이 호주 소비자법(Australian Consumer Law)에 명시되어 있습니다.
보증
WD는 정상적인 방식으로 사용할 때 제품에 물리적 결함이나 제품 제작상의 실수로 인한 결함이 없음을 아래 정의된 기간 동안 보증하며 WD의 사양을 준수함을 보증합니다. 다음 링크를 참고하여 보증 기간을 결정하십시오 https://support-es.wd.com/app/Warranty_Policy. 보증 기간은 공인 유통업체나 공인 소매업체에서 받은 구매 영수증에 적힌 구매일로부터 시작됩니다. 이러한 보증을 받고 보증 시작 날짜를 설정하려면 구매 증명이 필요합니다. WD에 의해 제품이 처음에 배송되었던 공인 유통업체, 공인 소매업체 또는 현지 WD 반품 센터로 제품이 반품되지 않으면 보증 서비스가 제공되지 않습니다. WD는 자유 재량으로 연장 보증을 구입 가능하도록 할 수 있습니다. 반품된 제품이 다음에 해당하는 것으로 판단될 경우 WD에서는 아무런 책임을 지지 않습니다. (i) 공인 유통업체 또는 공인 소매업체에서 구입하지 않은 경우, (ii) WD 명세 및 지침에 따라 사용하지 않은 경우, (iii) 본래 의도된 기능으로 사용하지 않은 경우 또는 (iv) WD에서 도난 당한 제품인 경우, a) 해당 결함이 없는 것으로 판단될 경우 b) WD가 제품을 받기 전에 발생한 손상 때문에 결함을 적절히 교정할 수 없는 경우 c) 결함의 원인이 오용, 적절하지 못한 설치, 변경(https://support-es.wd.com에 나온대로 제품이 제한적으로 귀하가 직접 수리할 수 있는 제품이며, 특정 변경이 적용 가능한 지침의 범위에 드는 경우를 제외하고, 레이블을 제거하거나 지운 경우 또는 마운팅 프레임을 포함하여 외부 덮개를 열거나 제거한 경우 포함), WD 이외의 다른 주체가 제품을 소유하고 있는 동안 발생한 사고 또는 취급 부주의에 있는 경우.
제품은 복잡하며 (A) 취급 부주의, 열, 냉기 및 습기에 노출, 전원 고장을 비롯한 다양한 외부적 원인, 또는 (B) 내부적 장애로 인해 고장날 수도 있는 부서지기 쉬운 품목을 포함하고 있습니다. 그러한 고장으로 인해 데이터의 손실, 손상, 삭제 또는 변경이 초래될 수 있습니다. 데이터의 손실, 손상, 삭제 또는 변경은 귀하의 책임이며, 귀하는 데이터 손실, 손상, 삭제 또는 변경에 대비하여 백업할 책임이 있습니다. 귀하는 제품에 있는 모든 데이터를 지속적으로 백업하는 데 동의하며, WD로부터 일반 서비스와 기술 지원을 받으려고 하기 전에 백업을 완료할 것에 동의합니다.
호주에서는 개인, 가정 또는 가구가 사용 또는 소비할 용도로 정상적으로 구입한 제품이 아닌 경우 WD는 제품의 교체 또는 동등하거나 더 나은 제품을 제공하는 것으로 책임을 제한합니다.
이 보증은 최초의 보증 기간의 잔여 기간과 수리 또는 교체 제품의 배송일로부터 90일 중 긴 기간이 수리 또는 교체된 제품에 적용됩니다. 본 보증은 WD가 제공하는 제조업체의 단독 보증이며, 신제품으로 판매된 제품에만 적용됩니다.
서비스 받기
WD는 귀사의 비즈니스를 소중하게 여기며 항상 최고의 서비스를 제공하려고 노력하고 있습니다. 문제가 발생할 경우 이 제품을 반품하기 전에 당사가 해결할 수 있도록 기회를 주십시오. 대부분의 기술 지원 관련 질문에 대한 답변은 지식 베이스에서 확인하거나 이메일 지원 서비스(https://support-es.wd.com)를 통해 답변을 받아보실 수 있습니다. 답변을 얻지 못할 경우 또는 기타 직접 연락하길 원하는 경우 다음 링크에 나온 해당 전화번호로 WD에 연락해 주십시오. https://www.westerndigital.com/ko-kr/support/international-phone-numbers
보증 청구를 원하는 경우, 원래 제품을 구입한 판매자에게 먼저 연락해야 합니다. 제품을 원래 구입한 대리점에 연락할 수 없는 경우에는 제품 지원 웹 사이트(https://support-es.wd.com)를 방문하여 제품 반환 승인 번호(RMA)를 받는 방법에 대한 정보를 확인하십시오. 제품에 결함이 있다고 판단되는 경우 RMA 번호를 부여 받고 제품을 반품하십시오. 승인을 받지 않은 반품(즉, RMA 번호가 발행되지 않은 반품)은 사용자 비용 부담으로 귀하에게 반송됩니다. 승인된 반품 품목은 승인된 운송 상자에 넣어 RMA 번호와 함께 제공한 주소로 배송합니다(운임 선납 및 보험 가입). 이 보증 하에서 적격한 보증 청구 접수 후, WD 또는 제품을 처음에 구입한 딜러가 귀하의 보증 청구가 유효하다고 판단하면, WD 또는 해당 딜러는 판단한 시점에 제품을 수리해 주거나, 동등하거나 더 나은 제품으로 교체하거나, 제품 비용을 환불해 드립니다. 이 보증 하에서 보증 청구와 관련된 모든 비용은 귀하가 부담합니다. 이 보증 하에서 귀하에게 제공되는 혜택은 호주의 경쟁 및 소비자법 또는 뉴질랜드의 소비자 보장법에 따라 제공되는 기타 권한 및 배상에 추가됩니다.
WD 제품의 보관이나 배송을 위해 원래 상자와 포장 재료는 보관해야 합니다. 보증 기간을 확실하게 설정하려면 https://support-es.wd.com을 통해 보증 만료(일련 번호 필요)를 확인하십시오.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
모든 제품은 WD로 먼저 문의하여 물품 반환 인증("RMA") 번호를 받아야만 합니다. 제품에 결함이 있다고 판단되는 경우 RMA 번호를 부여 받고 제품을 반품하십시오. 승인을 받지 않은 반품(즉, RMA 번호가 발행되지 않은 반품)은 사용자 비용 부담으로 귀하에게 반송됩니다. 인증된 반환의 경우 운송 비용을 미리 지불해야 하며, 승인된 운송 상자에 넣어 RMA 상에 명시된 주소로 반송해야 합니다. 귀하의 원래 상자와 포장 재료는 귀하의 제품 보관 또는 배송에 대비하여 간직해 두어야 합니다. 반품된 제품을 검사하는 과정에서, 사기가 의심되거나 위조된 제품으로 판단될 경우 WD는 자유 재량에 따라 해당 제품을 몰수하거나 필요한 기타 조치를 취할 수 있습니다. RMA를 요청하려면 여기를 클릭하십시오.
RAM 서비스를 이용할 수 없는 통상 금지 국가
현재 미국 정부 기관은 다음 국가 및 지역의 고객을 상대로 영업을 금지하고 있습니다.
| 북한 | 이란 |
| 크림반도 | 수단 |
| 쿠바 | 시리아 |
귀하의 국가가 통상 금지 국가가 아니지만 RMA를 생성할 수 없으면 제품 교체를 위해 해당 국가의 Western Digital 유통업체에 문의하십시오. 전세계의 공인 유통업체 전체 목록을 보려면 당사의 공인 유통업체 목록을 참조하십시오.
WD 제한 보증은 다음 제한에 의거하여, 각 제품이 소재 또는 공정상의 결함이 없으며 특정 제품에 대한 WD 사양에 부합하다는 사실을 증명합니다.
배상 제한
결함이 있는 제품에 대한 유일한 배상은 결함이 있는 제품의 수리 또는 교체로 제한됩니다.
WD는 독자적인 판단에 따라 배상 수단을 결정할 수 있습니다. WD는 제품 결함을 확인한 후 제품의 수리 또는 교체에 필요한 합당한 시간을 갖습니다. 제한된 보증이 적용되는 WD 교체 제품은 새 부품과 수리 가능한 중고 부품을 사용하여 제조됩니다. WD 보증은 최초의 보증 기간의 잔여 기간과 수리 또는 교체 제품의 배송일로부터 90일 중 긴 기간이 수리 또는 교체된 제품에 적용됩니다.
손상 제한
결함이 있는 제품에 대한 WD의 모든 책임은 어떠한 경우에도 결함 제품의 구입가를 초과하지 않습니다. 이 제한은 WD가 결함이 있는 제품을 수리 또는 교체할 수 없거나 그렇게 하지 않고 유일한 배상 수단이 그 본질적 목적을 이행하지 못하는 경우에도 적용됩니다.
심하지 않은 손상 또는 기타 손상
이 정책 또는 기타 정책의 어떠한 조항에도 불구하고 WD는 제품과 관련하여 어떠한 계약, 과실, 엄격한 책임, 기타 법률적 또는 형평법적 논리 하에서 (1) 결함이 있는 제품의 구매 가격을 초과하는 금액, (2) 일반적, 결과적, 징벌적, 우발적, 특수적 손해에 대해 책임을 지지 않습니다. 여기에는 제품 결함으로 인하여 발생하는 기록된 데이터의 손실, 사용의 중단, 손실된 데이터의 복구 비용, 손실된 이익, 제품의 설치 또는 제거 비용, 교체 제품의 설치 비용, 결함 또는 제품의 수리 또는 교체에 따른 검사, 시험, 재설계 비용이 포함됩니다. 이 조항은 신체적 상해에 대한 책임을 제한하지 않습니다.
미국의 일부 주에서는 우발적 또는 결과적 손해의 배제 또는 제한을 허용하지 않으므로 위 제한은 적용되지 않을 수 있습니다. 이 보증은 특정 법률적 권리를 부여하며 주에 따라 주어지는 기타 권리가 다를 수 있습니다.
귀하의 제품 사용
WD는 다음 사실을 인정한 경우 모든 반환 제품에 대해 책임을 지지 않습니다.
보증에 관한 추가 제한
Western Digital의 보증은 부적절하게 포장되거나 변경되었거나 물리적으로 손상된 제품을 포괄하지 않습니다. 제품은 받는 즉시 검사가 이루어집니다. 다음은 Western Digital에서 보증 청구를 승인하지 않는 제품의 몇 가지 예입니다.
포장
변경
손상
제품 데이터 코드 다음에 알파벳 문자가 있으면(예: 05 Apr 99 X), 해당 제품은 재인증을 받은 제품이므로 새 제품 상태로 판매된 제품에만 적용되는 WD의 보증 약관에 해당되지 않을 수 있습니다.
참고:
제한 보증 기간은 공인 유통업체 또는 공인 소매업체로부터 받은 구매 영수증에 적힌 구입일부터 시작하여 제품 설명서에 명시된 기간 동안만 연장됩니다.
이러한 보증을 받고 보증 시작 날짜를 설정하려면 구매 증명이 필요합니다. 귀하의 제품 보증을 확인하고(필요한 경우) 구매 날짜를 업데이트하려면 저희 온라인 보증 상태 확인 서비스를 이용해 주십시오. 미국의 경우 일부 주에서는 암시된 보증 지속 기간에 대한 제한을 허용하지 않으므로, 상기 제약은 귀하에게 적용되지 않을 수도 있습니다.
귀하의 제한적 보증 내용은 각 제품 설명서를 참조해 주십시오. 제품 설명서는 공인 유통업체, 재판매업체 또는 WD 웹 사이트를 통해 얻을 수 있습니다.
WD 제한된 보증 기간을 초과하여 제공되는 보증은 없습니다. WD는 상업성, 특정 용도 적합성, 지적 재산권 불침해성에 대한 암시적 보증을 포함하여 암시적이든 명시적이든 제품에 대한 다른 모든 보증을 부인합니다. 미국에서 일부 주는 암시적 보증의 배제를 허용하지 않으므로, 위 배제는 적용되지 않을 수 있습니다.
재인증 제품
WD 재인증 제품은 고객이 반환한 장치로 구성되어 있을 수 있으며 수리되었을 수 있습니다. 모든 제품은 재인증 제품으로 판매되기 전에 테스트와 확인을 거쳐 WD의 엄격한 품질 기준을 준수하도록 했습니다. 일부 재인증 제품은 흠집, 긁힌 자국 또는 약간의 마모가 있을 수 있습니다.
WD 온라인 상점 웹사이트에서 구매한 재인증 제품:
"컴포넌트 드라이브"(WD가 판매했으며, 특히 Western Digital이 조립하여 상표를 붙인 소매 키트의 일부로 패키지에 넣지 않은 내장형 하드 드라이브)로 판매되는 내장형 드라이브와 Western Digital이 조립하여 상표를 붙인 소매 키트에는 제한된 보증이 적용됩니다. 판매 거래의 유형에 따라 제품 보증이 아래 나열된 일반 보증 정보와 다를 수 있습니다.
Western Digital and WD HDD Product 제한적 보증 기간의 전체 목록은 https://support-es.wd.com/app/Warranty_Policy를 참조하십시오.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
Deze beperkte garantie geldt voor nieuwe G-Technology® HDD opslagproducten die door de oorspronkelijke koper bij een geautoriseerde G-Technology-dealer zijn aangeschaft voor normaal gebruik en niet voor wederverkoop. G-Technology garandeert dat producten die onder deze garantie vallen, vrij zijn van fabricage- en/of materiaalfouten, met uitzondering van de onderstaande bepalingen.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
De beperkte garantie dekt geen schade als gevolg van commercieel gebruik, misbruik, ongelukken, wijzigingen aan hardware of software, onbevoegde manipulatie, ongeschikte gebruiks- of bedieningsruimten buiten de productspecificaties, onjuist onderhoud, of problemen die zijn veroorzaakt door een product waarvoor G-Technology niet verantwoordelijk is. Er wordt geen garantie verleend voor ononderbroken of foutloos functioneren. Er wordt geen garantie verleend voor verlies van gegevens. U dient regelmatig een back-up op een ander opslagproduct te maken van de gegevens op het product. Er wordt geen garantie verleend voor producten met verwijderde of gewijzigde identificatielabels. G-TECHNOLOGY GEEFT GEEN ANDERE SOORTEN GARANTIES, MET INBEGRIP VAN, MAAR NIET BEPERKT TOT, DE GEÏMPLICEERDE GARANTIES VAN VERHANDELBAARHEID EN GESCHIKTHEID VOOR EEN BEPAALD DOEL. IN SOMMIGE RECHTSGEBIEDEN IS DE UITSLUITING VAN GEÏMPLICEERDE GARANTIES NIET TOEGESTAAN, WAARDOOR DEZE BEPERKING MOGELIJK NIET OP U VAN TOEPASSING IS. G-Technology is niet verantwoordelijk voor het retourneren van producten waar geen garantie op zit.
Als u problemen hebt met een product, dient u eerst de procedures voor probleemoplossing van G-Technology of uw leverancier op te volgen voordat u gebruikmaakt van de garantieservice. Om gebruik te kunnen maken van de garantieservice, dient u eerst een Return Materials Authorization en verzendadres op te vragen bij het desbetreffende G-Technology-callcenter. Ga voor contactgegevens naar https://www.westerndigital.com/es-es/support. U dient de harde schijf die onder de garantie valt in de daarvoor bestemde verpakking te retourneren aan ons logistiek centrum. Richtlijnen voor verpakking kunt u vinden op: https://www.westerndigital.com/es-es/support. Alle transportkosten, accijnzen en verzekeringen voor het versturen van uw harde schijf naar ons logistiek centrum komen voor uw rekening. Voordat u het product retourneert, dient u al uw persoonlijke gegevens van het product te verwijderen.
G-Technology vervangt de schijf door een gelijkwaardig functionerend vervangend product waarvan het transport vooraf wordt betaald. G-Technology vervangt uw product mogelijk door een product dat is gebruikt, gerepareerd en getest als voldoende aan G-Technology-specificaties. Het eigendomsrecht voor het vervangende product gaat op u over wanneer het product aan de expediteur wordt overgedragen bij het verzendpunt van G-Technology. U bent indien van toepassing verantwoordelijk voor de import van het vervangende product. G-Technology retourneert de originele schijf niet. U bent er dus verantwoordelijk voor dat de gegevens op andere media worden opgeslagen voordat het product wordt geretourneerd. Gegevensherstel valt niet onder deze garantie en maakt geen deel uit van de retourprocedure. G-Technology garandeert dat het vervangende product voor de resterende garantietijd of, indien dat langer is, 90 dagen onder de garantie van het originele product valt.
G-TECHNOLOGY EN AAN HAAR GELIEERDE ONDERNEMINGEN EN LEVERANCIERS, DISTRIBUTEURS EN WEDERVERKOPERS VAN G-TECHNOLOGY ZIJN NIET AANSPRAKELIJK VOOR HET VOLGENDE: 1) VORDERINGEN TOT SCHADELOOSSTELLING VAN DERDEN JEGENS U (BEHALVE MET BETREKKING TOT LICHAMELIJK LETSEL, MET INBEGRIP VAN OVERLIJDEN EN ROERENDE PERSOONLIJKE BEZITTINGEN); 2) VERLIES OF BESCHADIGING VAN UW GEGEVENS; OF 3) SPECIALE, INCIDENTELE OF INDIRECTE SCHADE OF ECONOMISCHE GEVOLGSCHADE (MET INBEGRIP VAN WINSTDERVING OF VERLIES VAN SPAARTEGOEDEN), OOK NIET ALS WE OP DE HOOGTE WAREN VAN DE MOGELIJKHEID. IN BEPAALDE RECHTSGEBIEDEN IS BEPERKING VAN AANSPRAKELIJKHEID, INCIDENTELE SCHADE OF GEVOLGSCHADE NIET TOEGESTAAN, WAARDOOR BOVENGENOEMDE BEPERKINGEN MOGELIJK NIET OP U VAN TOEPASSING ZIJN.
DEZE BEPERKTE GARANTIE GEEFT U SPECIFIEKE JURIDISCHE RECHTEN. BOVENDIEN KUNT U AFHANKELIJK VAN HET RECHTSGEBIED NOG ANDERE RECHTEN HEBBEN.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
Diese beschränkte Garantie findet auf neue G-Technology® HDD Datenspeicherprodukte Anwendung, die von einem autorisierten G-Technology-Händler durch den ursprünglichen Käufer für die reguläre Verwendung und nicht für den Wiederverkauf erworben wurden. G-Technology garantiert, dass ein durch die Garantie abgedecktes Produkt keine Material- und Verarbeitungsfehler aufweist, wobei die unten aufgeführten Ausnahmen gelten.
Abhängig vom Zeitpunkt und Ort des ursprünglichen Erwerbs ist diese beschränkte Garantie für 1 Jahr, 2 Jahre, 3 Jahre oder 5 Jahre gültig oder für einen festgelegten Zeitraum ab Kaufdatum. Ermitteln Sie die spezifisch für Ihr Produkt geltende Garantie unter https://www.westerndigital.com/es-es/support. Ein gültiger Kaufnachweis ist möglicherweise erforderlich, um den Anspruch auf Garantie zu belegen. Falls Sie nicht über einen gültigen Kaufnachweis verfügen, wird zum Ermitteln der Länge des Zeitraums der beschränkten Garantie das Datum verwendet, an dem das Produkt von G-Technology an den autorisierten Vertriebshändler verkauft wurde.
Die Abdeckung dieser beschränkten Garantie erstreckt sich nicht auf Schäden durch kommerzielle Verwendung, unsachgemäße Verwendung, Unfall, Veränderungen an Hardware oder Software, Manipulation, unangemessene physische Umgebung oder Betriebsumgebung, die nicht den Produktspezifikationen entspricht, unsachgemäße Wartung oder Versagen, das von einem Produkt verursacht wird, für das G-Technology nicht verantwortlich ist. Eine Garantie auf unterbrechungsfreien oder fehlerfreien Betrieb wird nicht gewährt. Eine Garantie für Datenverlust wird nicht gewährt; Sie müssen die auf Ihrem Produkt gespeicherten Daten regelmäßig auf einem separaten Speicherprodukt sichern. Produkte, deren Identifizierungsetikett entfernt oder verändert wurde, sind von der Garantie ausgeschlossen. G-TECHNOLOGY GEWÄHRT KEINE ANDEREN GEWÄHRLEISTUNGEN, EINSCHLIESSLICH, JEDOCH NICHT BESCHRÄNKT AUF KONKLUDENTE GEWÄHRLEISTUNGEN DER MARKTFÄHIGKEIT UND DER EIGNUNG FÜR EINEN BESTIMMTEN ZWECK. IN EINIGEN GERICHTSBARKEITEN IST DIE EINSCHRÄNKUNG KONKLUDENTER GEWÄHRLEISTUNGEN NICHT ZULÄSSIG, SODASS DIESE EINSCHRÄNKUNG MÖGLICHERWEISE NICHT AUF SIE ZUTRIFFT. G-Technology ist nicht dazu verpflichtet, Produkte an Sie zurückzuschicken, die nicht durch diese Garantie abgedeckt sind.
Falls Probleme mit einem Produkt auftreten, folgen Sie zunächst den von G-Technology oder Ihrem Wiederverkäufer bereitgestellten Anweisungen für die Fehlerbehebung. Damit Sie eine Leistung gemäß der beschränkten Garantie erhalten können, müssen Sie zuerst eine Rücksendegenehmigung und eine Zustelladresse anfordern, indem Sie sich an das entsprechende unter https://www.westerndigital.com/es-es/support aufgeführte G-Technology-Callcenter wenden. Sie müssen die durch die Garantie abgedeckte Festplatte unter Verwendung einer zugelassenen Verpackung an unser Logistikzentrum schicken. Verpackungsrichtlinien sind unter https://www.westerndigital.com/es-es/support verfügbar. Sie sind für die Bezahlung der mit dem Versand der Festplatte an unser Logistikzentrum verbundenen Transportkosten, Gebühren und Versicherungskosten verantwortlich. Entfernen Sie vor der Rücksendung alle persönlichen Daten vom Produkt.
G-Technology ersetzt die Festplatte mit einem gleichwertigen Ersatzteil und übernimmt dabei die Versandkosten. G-Technology behält sich vor, Ihr Produkt mit einem gebrauchten Produkt, das repariert wurde und den Anforderungen von G-Technology entspricht, zu ersetzen. Das Besitzrecht auf das Ersatzprodukt geht bei der Lieferung an das Beförderungsunternehmen am Versandort von G-Technology auf Sie über. Sie tragen die Verantwortung für den Import des Ersatzprodukts, falls zutreffend. G-Technology sendet die Originalfestplatte nicht zurück; Kunden sind selbst dafür verantwortlich, ihre Daten vor der Rücksendung auf ein anderes Medium zu übertragen. Datenwiederherstellung fällt nicht unter die Gewährleistungsansprüche und ist somit nicht Teil des Rücksendeverfahrens. G-Technology garantiert, dass die Ersatzprodukte den Gewährleistungszeitraum der Originalprodukte abdecken oder einen Gewährleistungszeitraum von 90 Tagen haben (hierbei gilt der jeweils längere Zeitraum).
G-TECHNOLOGY UND SEINE VERBUNDENEN UNTERNEHMEN, LIEFERANTEN, VERTRIEBSHÄNDLER UND WIEDERVERKÄUFER HAFTEN NICHT FÜR FOLGENDES: 1) KLAGEN VON DRITTEN GEGEN SIE FÜR SCHÄDEN (MIT AUSNAHME VON PERSONENSCHADEN, EINSCHLIESSLICH TOD, UND SACHSCHADEN), 2) VERLORENE ODER BESCHÄDIGTE DATEN ODER 3) BESONDERE, ZUFÄLLIGE ODER INDIREKTE SCHÄDEN ODER FÜR WIRTSCHAFTLICHE FOLGESCHÄDEN (EINSCHLIESSLICH ENTGANGENER GEWINNE ODER EINSPARUNGEN), SELBST WENN AUF DIE MÖGLICHKEIT DIESER SCHÄDEN HINGEWIESEN WURDE. IN EINIGEN GERICHTSBARKEITEN IST DIE EINSCHRÄNKUNG VON GEWÄHRLEISTUNG, ZUFÄLLIGEN SCHÄDEN ODER FOLGESCHÄDEN NICHT ZULÄSSIG, SODASS DIE OBEN ANGEGEBENEN EINSCHRÄNKUNGEN MÖGLICHERWEISE NICHT AUF SIE ZUTREFFEN.
DIESE BESCHRÄNKTE GARANTIE GEWÄHRT IHNEN BESTIMMTE GESETZLICHE RECHTE; ZUDEM KÖNNEN SIE ANDERE RECHTE HABEN, DIE JE NACH GERICHTSBARKEIT UNTERSCHIEDLICH SIND.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
Cette garantie limitée s'applique aux produits de stockage G-Technology® HDD achetés neufs auprès d'un revendeur G-Technology agréé. Elle est valable uniquement pour l'acheteur d'origine dans le cadre d'une utilisation normale et non suite à une revente. G-Technology garantit que tout produit sous garantie est exempt de défaut matériel et de fabrication, sauf exceptions citées ci-dessous.
Cette garantie limitée est valable 1, 2, 3 ou 5 ans, ou pour une période fixe à compter de la date d'achat, selon la date et le lieu de l'achat d'origine. Pour déterminer la garantie spécifique à votre produit G-Technology, consultez le site Web https://www.westerndigital.com/es-es/support. Vous devrez justifier d'une preuve d'achat valable pour bénéficier de la garantie. Si vous ne disposez pas d'une preuve d'achat valable, la période de garantie limitée sera calculée à compter de la date de vente du produit par G-Technology au revendeur autorisé.
La garantie limitée ne couvre pas les dommages causés par un usage commercial, une mauvaise utilisation, un accident, des modifications ou altérations matérielles ou logicielles, un environnement physique ou d'exploitation inapproprié qui ne respecte pas les spécifications du produit, des opérations de maintenance inadéquates ou une panne causée par un produit qui ne relève pas de la responsabilité de G-Technology. Il n'existe aucune garantie quant à une exploitation sans interruption ou sans erreurs. La garantie ne couvre pas la perte de données. Sauvegardez régulièrement sur un autre produit de stockage les données stockées sur votre produit. La garantie ne couvre pas les produits dont l'étiquette d'identification a été retirée ou abîmée. G-TECHNOLOGY N'OFFRE AUCUNE AUTRE GARANTIE DE QUELQUE NATURE QUE CE SOIT, NOTAMMENT, SANS S'Y LIMITER, LES GARANTIES IMPLICITES DE QUALITÉ MARCHANDE ET L'ADAPTATION À DES FINS PARTICULIÈRES. CERTAINES JURIDICTIONS N'AUTORISENT PAS LA LIMITATION DES GARANTIES IMPLICITES. AUSSI CETTE LIMITATION PEUT NE PAS VOUS CONCERNER. G-Technology n'est pas tenu de vous retourner un produit dès lors qu'il n'est plus sous garantie.
Si vous rencontrez un problème avec un produit, suivez les procédures de dépannage fournies par G-Technology ou votre revendeur avant de solliciter un service de garantie limitée. Afin de bénéficier d'un service de garantie limitée, contactez le centre d'appel G-Technology adéquat répertorié sur le site https://www.westerndigital.com/es-es/support pour demander une autorisation de renvoi d'article et obtenir l'adresse à laquelle renvoyer votre produit. Retournez le disque dur sous garantie dans un emballage agréé à notre centre logistique. Les consignes d'emballage se trouvent à l'adresse https://www.westerndigital.com/es-es/support. Vous devrez payer tous les frais de transport, de douane et d'assurance relatifs à l'envoi du disque dur à notre centre logistique. Supprimez toutes les informations personnelles contenues sur le produit avant de le renvoyer.
G-Technology remplacera le disque par un produit équivalent en termes de fonctionnalités (transport prépayé). G-Technology peut être amené à remplacer votre produit par un produit déjà utilisé, réparé et testé afin de satisfaire aux spécifications de G-Technology. Vous recevrez un titre pour le produit de remplacement lors de la livraison au transporteur au point d'expédition G-Technology. Vous êtes responsable de l'importation du produit de remplacement, le cas échéant. G-Technology ne vous restituera pas le disque d'origine, il vous incombe donc de déplacer vos données sur un autre support avant de retourner le produit. La récupération des données n'est pas couverte par cette garantie limitée et n'est pas incluse dans la procédure de renvoi. G-Technology garantit que le produit de remplacement est couvert par la garantie du produit d'origine pour la période restante ou pendant 90 jours si celle-ci est inférieure.
G-TECHNOLOGY ET SES FILIALES, FOURNISSEURS, DISTRIBUTEURS ET REVENDEURS NE PEUVENT ÊTRE TENUS POUR RESPONSABLES DANS LES CAS SUIVANTS : 1) RÉCLAMATIONS DE TIERS AUPRÈS DE VOUS POUR DES DOMMAGES (AUTRES QUE CORPORELS, NOTAMMENT LE DÉCÈS, ET LES DOMMAGES SUR DES BIENS MEUBLES CORPORELS) ; 2) PERTE DE VOS DONNÉES OU DOMMAGES CAUSÉS SUR VOS DONNÉES ; OU 3) DOMMAGES PARTICULIERS, SECONDAIRES OU INDIRECTS, OU TOUT DOMMAGE ÉCONOMIQUE CONSÉCUTIF (NOTAMMENT LA PERTE DE PROFITS OU D'ÉCONOMIES), MÊME SI VOUS AVIEZ ÉTÉ INFORMÉ(E) DE CES ÉVENTUALITÉS. CERTAINES JURIDICTIONS NE RECONNAISSENT PAS LA LIMITATION DE RESPONSABILITÉ, LES DOMMAGES SECONDAIRES OU CONSÉCUTIFS. PAR CONSÉQUENT, IL EST POSSIBLE QUE LES LIMITATIONS CI-DESSUS NE VOUS CONCERNENT PAS.
CETTE GARANTIE LIMITÉE VOUS DONNE DES DROITS SPÉCIFIQUES RECONNUS PAR LA LOI. IL EST POSSIBLE QUE VOUS DISPOSIEZ ÉGALEMENT D'AUTRES DROITS QUI PEUVENT VARIER SELON LA JURIDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
Cette garantie limitée s'applique aux produits de stockage G-Technology® HDD achetés neufs auprès d'un revendeur G-Technology agréé. Elle est valable uniquement pour l'acheteur d'origine dans le cadre d'une utilisation normale et non suite à une revente. G-Technology garantit que tout produit sous garantie est exempt de défaut matériel et de fabrication, sauf exceptions citées ci-dessous.
Cette garantie limitée est valable 1, 2, 3 ou 5 ans, ou pour une période fixe à compter de la date d'achat, selon la date et le lieu de l'achat d'origine. Pour déterminer la garantie spécifique à votre produit G-Technology, consultez le site Web https://www.westerndigital.com/es-es/support. Vous devrez justifier d'une preuve d'achat valable pour bénéficier de la garantie. Si vous ne disposez pas d'une preuve d'achat valable, la période de garantie limitée sera calculée à compter de la date de vente du produit par G-Technology au revendeur autorisé.
La garantie limitée ne couvre pas les dommages causés par un usage commercial, une mauvaise utilisation, un accident, des modifications ou altérations matérielles ou logicielles, un environnement physique ou d'exploitation inapproprié qui ne respecte pas les spécifications du produit, des opérations de maintenance inadéquates ou une panne causée par un produit qui ne relève pas de la responsabilité de G-Technology. Il n'existe aucune garantie quant à une exploitation sans interruption ou sans erreurs. La garantie ne couvre pas la perte de données. Sauvegardez régulièrement sur un autre produit de stockage les données stockées sur votre produit. La garantie ne couvre pas les produits dont l'étiquette d'identification a été retirée ou abîmée. G-TECHNOLOGY N'OFFRE AUCUNE AUTRE GARANTIE DE QUELQUE NATURE QUE CE SOIT, NOTAMMENT, SANS S'Y LIMITER, LES GARANTIES IMPLICITES DE QUALITÉ MARCHANDE ET L'ADAPTATION À DES FINS PARTICULIÈRES. CERTAINES JURIDICTIONS N'AUTORISENT PAS LA LIMITATION DES GARANTIES IMPLICITES. AUSSI CETTE LIMITATION PEUT NE PAS VOUS CONCERNER. G-Technology n'est pas tenu de vous retourner un produit dès lors qu'il n'est plus sous garantie.
Si vous rencontrez un problème avec un produit, suivez les procédures de dépannage fournies par G-Technology ou votre revendeur avant de solliciter un service de garantie limitée. Afin de bénéficier d'un service de garantie limitée, contactez le centre d'appel G-Technology adéquat répertorié sur le site https://www.westerndigital.com/es-es/support pour demander une autorisation de renvoi d'article et obtenir l'adresse à laquelle renvoyer votre produit. Retournez le disque dur sous garantie dans un emballage agréé à notre centre logistique. Les consignes d'emballage se trouvent à l'adresse https://www.westerndigital.com/es-es/support. Vous devrez payer tous les frais de transport, de douane et d'assurance relatifs à l'envoi du disque dur à notre centre logistique. Supprimez toutes les informations personnelles contenues sur le produit avant de le renvoyer.
G-Technology remplacera le disque par un produit équivalent en termes de fonctionnalités (transport prépayé). G-Technology peut être amené à remplacer votre produit par un produit déjà utilisé, réparé et testé afin de satisfaire aux spécifications de G-Technology. Vous recevrez un titre pour le produit de remplacement lors de la livraison au transporteur au point d'expédition G-Technology. Vous êtes responsable de l'importation du produit de remplacement, le cas échéant. G-Technology ne vous restituera pas le disque d'origine, il vous incombe donc de déplacer vos données sur un autre support avant de retourner le produit. La récupération des données n'est pas couverte par cette garantie limitée et n'est pas incluse dans la procédure de renvoi. G-Technology garantit que le produit de remplacement est couvert par la garantie du produit d'origine pour la période restante ou pendant 90 jours si celle-ci est inférieure.
G-TECHNOLOGY ET SES FILIALES, FOURNISSEURS, DISTRIBUTEURS ET REVENDEURS NE PEUVENT ÊTRE TENUS POUR RESPONSABLES DANS LES CAS SUIVANTS : 1) RÉCLAMATIONS DE TIERS AUPRÈS DE VOUS POUR DES DOMMAGES (AUTRES QUE CORPORELS, NOTAMMENT LE DÉCÈS, ET LES DOMMAGES SUR DES BIENS MEUBLES CORPORELS) ; 2) PERTE DE VOS DONNÉES OU DOMMAGES CAUSÉS SUR VOS DONNÉES ; OU 3) DOMMAGES PARTICULIERS, SECONDAIRES OU INDIRECTS, OU TOUT DOMMAGE ÉCONOMIQUE CONSÉCUTIF (NOTAMMENT LA PERTE DE PROFITS OU D'ÉCONOMIES), MÊME SI VOUS AVIEZ ÉTÉ INFORMÉ(E) DE CES ÉVENTUALITÉS. CERTAINES JURIDICTIONS NE RECONNAISSENT PAS LA LIMITATION DE RESPONSABILITÉ, LES DOMMAGES SECONDAIRES OU CONSÉCUTIFS. PAR CONSÉQUENT, IL EST POSSIBLE QUE LES LIMITATIONS CI-DESSUS NE VOUS CONCERNENT PAS.
CETTE GARANTIE LIMITÉE VOUS DONNE DES DROITS SPÉCIFIQUES RECONNUS PAR LA LOI. IL EST POSSIBLE QUE VOUS DISPOSIEZ ÉGALEMENT D'AUTRES DROITS QUI PEUVENT VARIER SELON LA JURIDICTION.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digitalは、Western DigitalのUltrastarおよびHGST HDD製品（以下「本製品」）が、Western Digitalの定める当該本製品の仕様に沿って適切に使用、設置される場合、材料および加工に欠陥がないこと、および保証期間中、当該本製品がWestern Digitalの定める仕様に概ね準拠することを保証します。
本製品保証の範囲
本製品保証は、一般的な使用目的（再販目的でなく）で正規販売店から当初の購入者が購入した新品のWestern Digital UltrastarおよびHGST HDDに適用されます。
製品保証の有効期間
Western Digitalの本製品に対する保証期間は一定ではありません。特定の本製品の保証期間を判断するには、www.westerndigital.com/legal/warrantyにアクセスしてください。保証対象であることを証明するには、購入の有効な証拠が必要となる場合があります。購入の有効な証拠がない場合、製品保証の有効期間はWestern Digitalから正規代理店への販売日を基準に測定されます。
本製品が故障した場合の手続き
お使いの本製品に問題が生じた場合、製品保証サービスを求める前に、Western Digitalまたは担当の再販業者/代理店が提供するトラブルシューティング手順にまず従ってください。
製品保証サービスを受けるには、返品承認（RMA）手続きを受けてから、しかるべきWestern Digitalのコールセンターに連絡して、指定住所に送付する必要があります（コールセンターのリスト掲載サイト：https://www.westerndigital.com/support/international-numbers-hdd）。保証対象の本製品は、承認される梱包方法を用いてWDのロジスティクスセンターに返品する必要があります。梱包のガイドラインは、次のサイトをご覧ください https://www.westerndigital.com/support/store/packaging-instructions。ハードディスクドライブをWDのロジスティクスセンターに返品する際にかかる関連輸送費、関税、保険はお客様の負担となります。返品前にすべての個人情報を本製品から排除してください。
Western Digitalの対応
Western Digitalでは、返品製品を同等の機能を備える本製品と、輸送費前払いで交換します。Western Digitalは、Western Digitalの仕様への準拠をテストした中古の修理済み製品と返品された本製品を交換する場合があります。本製品の所有権は、Western Digitalの配送地点で配送業者に引き渡した時点でお客様に移転します。Western Digitalは返品された本製品の所有権を保有します。お客様は、該当する場合、交換する本製品の輸入手続きに対して責任を負います。元のハードディスクドライブはお客様に返却されないため、お客様が責任をもって、返品前に他のメディアにデータを移動してください。データ復旧は本保証の対象とならず、保証返品プロセスに含まれません。Western Digitalは、交換される本製品が返品された本製品の残りの保証期間、または90日間（いずれか長いほう）、保証の対象となることを保証します。
本製品保証の内容
ハードウェアやソフトウェアの誤使用、事故、過失、変更、部分修正、改ざん、本製品の仕様の枠を不適切な物理的/動作環境、不適切な保守、またはWestern Digitalが責任を負わない製品を原因とする故障の結果生じる損害は本製品保証の対象となりません。中断やエラーなく動作すること、設計上の欠陥は保証されません。データの紛失や破損は保証されません。本製品に保存されるデータは、必ず別のストレージ製品に定期的にバックアップしてください。識別ラベルが取り外されているか変更されている本製品は保証の対象となりません。ソフトウェアドライバ、ツール、アプリケーションなど、本製品に関連または付随するソフトウェアは保証の対象とならず、すべてのソフトウェアは現状のまま提供されます。Western Digitalは、種類を問わず、他のいかなる保証も提供しません。例えば、商品性や特定目的への適合性に関する黙示の保証や条件などが挙げられます（これらに限定されません）。一部の法域では黙示保証に対する制限を認めていないため、上記の制限がお客様に必ず適用されるとは限りません。Western Digitalは、本製品保証の対象にならない製品をお客様に返却する責任を負いません。
Western Digitalの法的責任の範囲
Western Digitalおよびその関連会社、サプライヤー、代理店、および再販業者は、以下のいずれに対しても法的責任を負いません。1）第三者がお客様に対して申し立てる損害（死亡を含む肉体的傷害や有形個人財産以外）。2）データの紛失または破損。3）特別、付随、もしくは間接的損害賠償、または結果的な金銭上の損害（逸失利益や貯蓄の喪失など）。その可能性を知らされていた場合でも同様です。一部の法域では、責任の限定、付随的損害賠償、結果的損害賠償を認めていないため、上記の制限がお客様に必ず適用されるとは限りません。Western Digitalは、本保証条件をいつでも変更する権利を有します。
現地法の適用
本製品保証によりお客様には特定の法的権利が付与されます。また、お客様には他の権利が付与される場合もありますが、内容は法域ごとに異なります
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
サンディスクブランド製品の製造販売元であるウエスタンデジタル合同会社（以下、ウエスタンデジタル）は、本製品について（本製品と共に提供されるコンテンツやソフトウエアを除きます）、本製品が保証書同梱のパッケージで販売されたものである限り、購入日より本保証書に規定された期間、製造上の重大な欠陥がないこと、ウエスタンデジタルの公表仕様に準拠すること、また取扱説明書の指示に従った通常の使用に耐えうることを、本製品の購入者たるエンドユーザーに対して限定保証します。本保証は製品をご購入されたエンドユーザーのみに提供され、譲渡はできません。
この保証は、次の使用や機器での使用を対象としません（ウエスタンデジタルが判断します）。(i)通常の損耗、(ii)ビデオ監視、セキュリティ、および監視デバイス、(iii)インターネットプロトコル/ネットワークカメラ、(iv)車載用録画デバイス/ダッシュボードカメラ/ブラックボックスカメラ、(v)動画をループするディスプレイデバイス、(vi)連続録画セットトップボックスデバイス、(vii)サーバーなどの持続的なデータロギングデバイス、または(viii)その他公表されている指示に沿う通常の使用を超える過度の使用。サンディスク 高耐久microSD SDHC/SDXCカードについては上記(ii)～(vii)を除きます。製品の詳細はこちらをご確認ください。
本保証はウエスタンデジタルが日本に輸入した製品にのみ適用されます。並行輸入品には適用されません。
保証に基づく請求をする場合には、保証期間内に、下記電話番号もしく電子メールにてサンディスク・カスタマーセンター宛にご連絡ください。その際、購入が証明できる書類(購入日・購入場所・販売店の名前が分かるもの)と、製品に同梱された保証書、製品名・型番・製造番号をご用意ください。必要な手続きが完了すると製品返品承認番号が発行されますので、その後、下記記載のガイドラインに従って製品を返品してください。詳細については westerndigital.com/ja-jp/support をご確認ください。本保証は製品の返品を条件とします。ウエスタンデジタルは配送中の製品の紛失や損傷には責任を負いません。
ウエスタンデジタルは、本保証規定に基づき、ウエスタンデジタルの裁量で、製品の修理、または同等品との交換を行ないます。ウエスタンデジタルは二次的または間接的な損害(データの損失を含む)や、不適切な使用(本製品準拠品以外の装置の使用、取扱説明書の指示に従わない使用を含む)、誤設置、不正な修理・改造・事故については何ら責任を負いません。本記載事項は、ウエスタンデジタルの唯一の保証であり、その保証額が本製品の購入金額を超えることはありません。ウエスタンデジタルの製品は、生命維持装置など、その不具合が人体に傷害を及ぼしたり生命を脅かしたりする可能性がある機器で使用してはいけません。ウエスタンデジタルは適用される法律が認める限り、その他のいかなる明示および黙示の保証も提供しません。適用される法律により、当社が黙示の保証を否定できない場合、そのような黙示の保証の限度は明示の保証期間に制限されます。代替品の保証期間は、返却済み製品の購入日より本保証に規定された期間とします。
本限定保証により特定の法的権利が認められます。各国の法律等により、本保証に規定された以外の権利が認められる場合があります。
ウエスタンデジタル合同会社
＜本件に関するお問い合わせ＞
サンディスク・カスタマーセンター
電話: 0120-893-009 （フリーダイヤル）
電子メール:retail_support@sandisk.com
受付時間：
月～金曜日 10:00～18:00 (土・日・祝日は営業しておりません)
年末年始は12月31日から1月3日まで休業
電子メールは土・日・祝日を含む24時間受付
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Společnost Western Digital („WD“) si cení vašeho podnikání a vždy se vám snaží poskytovat ty nejlepší služby.
Společnost WD neposkytuje žádnou omezenou záruku na výrobek Western Digital or WD brand HDD (dále jen „produkt“), pokud nebyl zakoupen u autorizovaného distributora nebo autorizovaného prodejce. Distributoři mohou prodávat produkty prodejcům a ti je pak dále prodávají koncovým zákazníkům. Informace o záruce a využití služeb jsou k dispozici níže. Záruční servis nebude poskytnut, pokud nebude produkt vrácen do autorizovaného střediska pro vracení produktů v regionu (záruční regiony jsou označeny jako Kanada, USA, Latinská Amerika, Evropa, Střední východ, Afrika, Asie a Tichomoří, Indie a Thajsko), do kterého společnost WD produkt poprvé zaslala. Pro každý region mohou platit speciální záruční podmínky.
Pokud byl váš produkt zakoupen společností, která ho použila jako součást do dalšího systému, není na tento produkt společností WD poskytována omezená záruka. V takovém případě musíte pro záruku kontaktovat tu společnost, kde jste produkt zakoupili nebo kde byl použit jako díl do nějakého systému.
Nic v této záruce nemění ani nevylučuje vaše zákonná práva stanovená australským zákonem o spotřebitelích a konkurenci a novozélandským zákonem o spotřebitelských zárukách. Tato záruka určuje preferovaný přístup společnosti WD k řešení záručních nároků, které tak budou moci být pro všechny strany rychlé a jednoduché.
V souvislosti s produktem nejsou stanoveny žádné jiné záruky, ať už výslovné či předpokládané ze zákona, včetně záruk uvedených v zákoně o prodeji zboží. Pokud jste produkt zakoupili na Novém Zélandu pro firemní využití, berete na vědomí a souhlasíte, že se na produkt nevztahuje novozélandský zákon o spotřebitelských zárukách.
V Austrálii je naše zboží dodáváno se zárukami, které nelze vyloučit za základě australského zákona o spotřebitelích. V případě závažné závady máte nárok na výměnu nebo vrácení peněz. V případě jiných přijatelným způsobem předvídatelných ztrát či škod máte nárok na finanční náhradu. Také máte nárok na opravu či výměnu zboží v případě, že je kvalita zboží nedostatečná a závadu nelze kvalifikovat jako závažnou. Podmínky stanovení závažné závady stanovuje australský zákon o spotřebitelích.
Záruka
Společnost WD zaručuje, že při běžném užívání se po dobu definovanou níže u produktu nevyskytne žádná materiálová ani výrobní vada a že produkt bude odpovídat specifikacím společnosti WD. Délku záruky najdete na adrese https://support-es.wd.com/app/Warranty_Policy#group3. Záruka začíná běžet dnem zakoupení uvedeným na nákupním dokladu vystaveném autorizovaným distributorem nebo prodejcem. Nákupní doklad je nutný k doložení platnosti záruky a ke stanovení data začátku záručního období. Záruční servis nebude zajištěn, pokud není produkt vrácen autorizovanému distributorovi (prodejci) nebo do reklamačního centra společnosti WD v regionu, kam jej společnost WD původně expedovala. Společnost WD vám může dle svého uvážení umožnit zakoupení rozšířených záruk. Společnost WD neodpovídá za vrácené produkty, pokud zjistí, že produkt (i) nebyl zakoupen u autorizovaného distributora nebo autorizovaného prodejce, (ii) nebyl použit v souladu se specifikacemi a pokyny společnosti WD, (iii) nebyl používán k předpokládaným účelům, (iv) byl společnosti WD odcizen, nebo že hlášená závada a) neexistuje, b) nelze ji opravit kvůli poškození před obdržením produktu společností WD, c) je důsledkem zneužití, nesprávné instalace, pozměnění (včetně odstranění štítků a otevření nebo sejmutí vnějších krytů nebo montážního rámu (toto neplatí, pokud je produkt uveden na seznamu produktů s minimálním servisem uživatele a úprava je v rozsahu platných pokynů na stránce https://support-es.wd.com), nehody nebo nesprávná manipulace v době držení někým jiným než společností WD.
PRODUKTY JSOU SLOŽITÉ A KŘEHKÉ, PROTO SE U NICH OBČAS MOHOU VYSKYTNOUT ZÁVADY ZPŮSOBENÉ (A) VNĚJŠÍMI PŘÍČINAMI (VČETNĚ NESPRÁVNÉHO ZACHÁZENÍ, VYSTAVENÍ TEPLU, CHLADU ČI VLHKOSTI NEBO ZÁVAD NAPÁJENÍ) NEBO (B) VNITŘNÍMI PŘÍČINAMI. TAKOVÉ SELHÁNÍ MŮŽE ZPŮSOBIT I ZTRÁTU, POŠKOZENÍ, SMAZÁNÍ NEBO ZMĚNU DAT. POZOR, ZA JAKÉKOLI ZTRÁTY, POŠKOZENÍ, SMAZÁNÍ NEBO ZMĚNY DAT JE ODPOVĚDNÝ UŽIVATEL, A JE NA NĚM, ABY ZAJISTIL JEJICH ZÁLOHOVÁNÍ A OCHRANU. UŽIVATEL BERE NA VĚDOMÍ, ŽE MUSÍ PRŮBĚŽNĚ ZÁLOHOVAT VŠECHNA DATA NA PRODUKTU A PROVÉST JEJICH ZÁLOHU PŘED POŽÁDÁNÍM O JAKÝKOLI SERVIS A TECHNICKOU ASISTENCI SPOLEČNOSTI WD OBECNĚ.
U produktů, které nebyly v Austrálii pořízeny běžným způsobem pro osobní či domácí použití či spotřebu, společnost WD za jasně daných a odůvodnitelných podmínek omezuje svou odpovědnost za výměnu produktu nebo dodání srovnatelného či lepšího produktu.
Záruka poskytovaná společností WD se vztahuje na opravené nebo vyměněné produkty po zbytek doby původní záruky nebo po dobu devadesáti dnů od data odeslání opraveného nebo vyměněného produktu podle toho, které období je delší. Tato záruka je jediná záruka výrobce, společnosti WD, a vztahuje se pouze na produkty prodávané jako nové.
Využití služeb
Společnost WD si cení vašeho podnikání a vždy se vám snaží poskytovat ty nejlepší služby. Pokud dojde k jakémukoli problému, obraťte se prosím na nás – pokusíme se jej před vrácením produktu vyřešit. Odpovědi na většinu otázek technického charakteru může poskytnout naše znalostní databáze nebo služba e-mailové podpory na adrese https://support-es.wd.com. Pokud tam odpověď nenajdete nebo pokud preferujete telefonický dotaz, kontaktujte společnost WD na telefonních číslech uvedených ta tomto odkazu: https://www.westerndigital.com/cs-cz/support/international-phone-numbers
Pokud si přejete produkt reklamovat, kontaktujte nejprve prodejce, u kterého jste jej zakoupili. Pokud se nemůžete obrátit na prodejce, od kterého jste produkt zakoupili, navštivte stránky podpory produktů na adrese https://support-es.wd.com, kde naleznete informace o reklamaci i o získání autorizačního čísla navráceného zboží (RMA). Bude-li určeno, že je produkt vadný, přidělíme vám číslo RMA spolu s pokyny pro vrácení produktu. Při neoprávněném vrácení (tzn. bez vydaného čísla RMA) bude produkt na vaše náklady odeslán zpět. Při oprávněném vrácení musí být produkt zabalen ve schváleném přepravním obalu, poštovné zaplaceno, zboží pojištěno a odesláno na adresu, kterou jste obdrželi společně s číslem RMA. Pokud bude po přijetí oprávněného nároku v rámci této záruky podaná reklamace společností WD nebo prodejcem, od kterého jste původně produkt koupili, uznána, tito na základě svého uvážení, produkt opraví nebo vymění za ekvivalentní nebo lepší, nebo vám vrátí kupní cenu. Veškeré náklady související s touto záruční reklamací nesete vy. Výhody, které získáte společně s touto zárukou, rozšiřují ostatní práva a nápravná opatření, na která máte nárok dle australského zákona o spotřebitelích a konkurenci a novozélandského zákona o spotřebitelských zárukách.
Originální krabici a obalový materiál uschovejte pro případ skladování nebo případné odeslání produktu WD. Aby bylo možné jasně určit období záruky, zkontrolujte, kdy záruka vyprší, na stránce https://support-es.wd.com (je vyžadováno sériové číslo).
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
Žádný Produkt nelze vrátit společnosti WD přímo bez předchozího kontaktování společnosti WD za účelem získání čísla „RMA“ (Povolení k vrácení produktu). Bude-li určeno, že je produkt vadný, přidělíme vám číslo RMA spolu s pokyny pro vrácení produktu. Při neoprávněném vrácení (tzn. bez vydaného čísla RMA) bude produkt na vaše náklady odeslán zpět. Při oprávněném vrácení musí být zásilka s produktem zaplacena, pojištěna a odeslána na adresu uvedenou pod RMA ve schváleném přepravním obalu. Měli byste si uschovat originální krabici a balicí materiál pro skladování a zasílání produktu. Pokud bude mít společnost WD při kontrole vráceného produktu podezření na podvod nebo produkt shledá padělaným, může dle vlastního uvážení takový produkt zabavit nebo podniknout jiné kroky, které bude považovat za nutné. Klikněte prosím sem pro vyžádání RMA.
Země s uvaleným embargem, na které se nevztahují služby RMA
Stávající vládní nařízení USA nám znemožňují obchodovat se zákazníky z těchto zemí a regionů
| Severní Korea | Írán |
| Krym (region) | Súdán |
| Kuba | Sýrie |
Pokud vaše země na tomto seznamu uvedena není a nejde vám vytvořit RMA, kontaktujte ohledně výměny produktu distributora společnosti Western Digital ve vaší zemi. Kompletní seznam autorizovaných distributorů z celého světa naleznete v našem seznamu autorizovaných distributorů.
Omezená záruka společnosti WD prohlašuje, v souladu s následujícími omezeními, že každý produkt bude prostý vad materiálu a zpracování a bude odpovídat specifikacím společnosti WD pro daný produkt.
Omezení opravných prostředků
VÝLUČNÉ ODŠKODNĚNÍ ZA JAKÝKOLI VADNÝ PRODUKT JE OMEZENO NA OPRAVU NEBO VÝMĚNU VADNÉHO PRODUKTU.
Společnost WD může dle vlastního uvážení rozhodnout o tom, kterou nápravu nebo kombinaci náprav poskytne. Po shledání produktu vadným bude mít společnost WD rozumnou dobu na jeho opravu nebo výměnu. V rámci omezené záruky bude náhradní produkt společnosti WD vyroben z nových a opravených použitých dílů. Záruka poskytovaná společností WD se vztahuje na opravené nebo vyměněné produkty po zbytek doby původní záruky nebo po dobu devadesáti dnů od data odeslání opraveného nebo vyměněného produktu podle toho, které období je delší.
Omezení škod
CELKOVÁ ODPOVĚDNOST SPOLEČNOSTI WD ZA JAKÝKOLI VADNÝ PRODUKT NEPŘESÁHNE ZA ŽÁDNÝCH OKOLNOSTÍ NÁKUPNÍ CENU VADNÉHO PRODUKTU. TOTO OMEZENÍ PLATÍ I V PŘÍPADĚ, ŽE SPOLEČNOST WD NEMŮŽE PROVÉST NEBO NEPROVEDE OPRAVU NEBO VÝMĚNU JAKÉHOKOLI VADNÉHO PRODUKTU A VAŠE VÝLUČNÉ ODŠKODNĚNÍ NESPLNÍ SVŮJ ZÁKLADNÍ ÚČEL.
Žádné následné nebo jiné škody
BEZ OHLEDU NA OSTATNÍ USTANOVENÍ V TĚCHTO ZÁSADÁCH NEBO JINÁ USTANOVENÍ NENESE SPOLEČNOST WD ODPOVĚDNOST ZA PRODUKT NA ZÁKLADĚ JAKÉKOLI SMLOUVY, NEDBALOSTI, ABSOLUTNÍ ODPOVĚDNOSTI NEBO JINÉ PRÁVNÍ ČI SPRAVEDLIVÉ TEORIE (I) ZA JAKOUKOLI ČÁSTKU PŘESAHUJÍCÍ NÁKUPNÍ CENU VADNÉHO PRODUKTU NEBO (II) ZA JAKÉKOLI OBECNÉ, NÁSLEDNÉ, TRESTNÍ, NÁHODNÉ NEBO ZVLÁŠTNÍ ŠKODY. TYTO ŠKODY ZAHRNUJÍ ZTRÁTU ZAZNAMENANÝCH DAT, PŘERUŠENÍ POUŽÍVÁNÍ, NÁKLADY NA OBNOVENÍ ZTRACENÝCH DAT, UŠLÝ ZISK A NÁKLADY NA INSTALACI NEBO ODEBRÁNÍ JAKÝCHKOLI PRODUKTŮ, INSTALACI NÁHRADNÍCH PRODUKTŮ A JAKOUKOLI KONTROLU, TESTOVÁNÍ NEBO PŘEPRACOVÁNÍ ZPŮSOBENOU JAKOUKOLI VADOU NEBO OPRAVOU ČI VÝMĚNOU PRODUKTU VYPLÝVAJÍCÍ Z VADY JAKÉHOKOLI PRODUKTU. TENTO ODDÍL NEOMEZUJE ZODPOVĚDNOST ZA TĚLESNÉ ZRANĚNÍ OSOB.
NĚKTERÉ STÁTY V USA NEDOVOLUJÍ VYLOUČENÍ ČI OMEZENÍ NÁHODNÝCH ČI NÁSLEDNÝCH ŠKOD. V TOMTO PŘÍPADĚ SE NA VÁS PŘEDCHOZÍ OMEZENÍ NEMUSÍ VZTAHOVAT. TATO ZÁRUKA POSKYTUJE URČITÁ ZÁKONNÁ PRÁVA, KROMĚ NICHŽ MŮŽETE MÍT TAKÉ DALŠÍ PRÁVA SPECIFICKÁ PRO VAŠI ZEMI.
Vaše používání produktu
Společnost WD nenese odpovědnost za žádný vrácený produkt, pokud zjistí, že:
Další omezení záruky
Záruka společnosti Western Digital se nevztahuje na produkty, které společnost obdržela nesprávně zabalené, upravené nebo fyzicky poškozené. Produkt bude po převzetí posouzen. Zde jsou uvedeny příklady produktů, u nichž společnost Western Digital neuzná záruku
Balení
Změny
Poškození
Pokud je za datovým kódem produktu abecední znak (například: 05 Apr 99 X), byl produkt znovu certifikován a možná se na něj nevztahují podmínky záruky společnosti WD, které se vztahují pouze na produkty prodávané jako nové.
Maloobchodní sady, které sestavila a pro které vytvořila značku společnost Western Digital, spolu s interními disky prodávanými jako „komponentové“ (interní pevné disky, které společnost Western Digital prodala, ale nezahrnula specificky do balíčku maloobchodní sady, kterou sestavila a pro kterou vytvořila značku) jsou dodávány s omezenou zárukou. V závislosti na typu prodejní transakce se může záruka na produkt lišit od obecných záručních informací uvedených v tomto dokumentu.
Kompletní seznam období omezené záruky společnosti Western Digital and WD HDD Product najdete na stránkách https://support-es.wd.com/app/Warranty_Policy
Poznámka:
Doba omezené záruky nabývá platnosti dnem zakoupení, který naleznete na dokladu o zakoupení u autorizovaného distributora či prodejce, a trvá pouze po dobu stanovenou v dokumentaci k produktu.
Nákupní doklad je nutný k doložení platnosti záruky a ke stanovení data začátku záručního období. K ověření záruky vašeho produktu a případně aktualizaci data zakoupení použijte naši online službu Kontrola stavu záruky. Některé státy v USA nedovolují omezení doby trvání předpokládané (odvozené) záruky. V tomto případě se na vás předchozí omezení nemusí vztahovat.
Prohlášení o vaší omezené záruce naleznete v příručce k produktu. Příručku k vašemu produktu můžete získat od autorizovaného distributora nebo prodejce nebo na webových stránkách WD.
NEEXISTUJE ŽÁDNÁ ZÁRUKA, KTERÁ BY SVÝM ROZSAHEM PŘEKRAČOVALA OMEZENOU ZÁRUKU SPOLEČNOSTI WD. SPOLEČNOST WD VYLUČUJE VE VZTAHU K PRODUKTU JAKÉKOLI DALŠÍ ZÁRUKY, AŤ UŽ VÝSLOVNÉ NEBO IMPLIKOVANÉ, VČETNĚ VŠECH PŘEDPOKLÁDANÝCH ZÁRUK OBCHODOVATELNOSTI, VHODNOSTI PRO URČITÝ ÚČEL NEBO NEPORUŠENÍ VLASTNICKÝCH PRÁV. NĚKTERÉ STÁTY V USA NEDOVOLUJÍ OMEZENÍ DOBY TRVÁNÍ PŘEDPOKLÁDANÉ (ODVOZENÉ) ZÁRUKY. V TOMTO PŘÍPADĚ SE NA VÁS PŘEDCHOZÍ OMEZENÍ NEMUSÍ VZTAHOVAT.
Opětovně certifikované produkty
Opětovně certifikované produkty společnosti WD se mohou skládat z jednotek vrácených zákazníky a mohou být opraveny. Než jsou produkty prodávány jako znovu certifikované, jsou nejprve testovány, aby splňovaly přísné standardy jakosti společnosti WD. Upozorňujeme, že na některých opětovně certifikovaných produktech mohou být určité stopy používání, škrábance nebo jiné známky mírného opotřebení.
Opětovně certifikované produkty zakoupené na webu obchodu WD Store:
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
This Limited Warranty applies to new G-Technology® HDD storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://www.westerndigital.com/es-es/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://www.westerndigital.com/es-es/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at https://www.westerndigital.com/es-es/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital gewährleistet gegenüber ihren Endkunden (“Sie”), dass dieses Produkt (das “Produkt”), mit Ausnahme seines Inhalts und/oder der dazu oder darin gelieferten Software, frei von erheblichen Herstellungsfehlern ist, den von Western Digital veröffentlichten Produktbeschreibungen entspricht und zum normalen Gebrauch in Einklang mit diesen Produktbeschreibungen während der in der Tabelle angegebenen, ab dem Tag des Kaufes laufenden Gewährleistungsdauer taugt, vorausgesetzt, dass das Produkt gesetzeskonform auf den Markt gebracht worden ist. Diese Gewährleistung gilt nur für Sie und ist nicht übertragbar.
Diese Gewährleistung gilt nicht beim Gebrauch des Produkts im Zusammenhang mit den folgenden Verwendungen oder Geräten (festgelegt durch Western Digital): (i) übliche Abnutzung, (ii) Videomonitoring-, Sicherheits- und Überwachungsgeräte, (iii) Internetprotokolle/Netzwerkkameras, (iv) autointerne Aufzeichnungsgeräte/Armaturenbrettkameras/Fahrdatenschreiberkameras, (v) Bildschirmgeräte für Video-Loop-Produkte, (vi) fortlaufende Digitalempfängergeräte, (vii) fortlaufende Datenaufzeichnungsgeräte wie z.B. Server oder (viii) anderweitiger überhöhter Gebrauch, welcher den normalen, in den Produktbeschreibungen angegebenen Gebrauch überschreitet.
Diese Gewährleistung ist auf Originalprodukte von Western Digital beschränkt. Nur für EMEA-Kunden: Weder Western Digital Technologies, Inc. noch mit dieser verbundene Gesellschaften („WDT“) leisten Support für Produkte, welche nicht von WDT in den Europäischen Wirtschafsraum eingeführt oder in diesen auf den Markt gebracht und nicht durch ihre autorisierten Verkaufskanäle verkauft werden.
Zur Geltendmachung eines Gewährleistungsanspruchs kontaktieren Sie bitte während der Gewährleistungsdauer Western Digital über die in der Tabelle genannte Telefonnummer oder über support@wdc.com, belegen Sie bitte den Kauf (mit Nachweis des Datums und des Ortes des Kaufes sowie des Namens des Wiederverkäufers) und nennen Sie bitte den Produktnamen, den Produkttyp und die Produktnummer. Sie möchten bitte das Produkt erst zurücksenden, nachdem Sie eine Materialrücksendebewilligung und allfällige weitere einzuhaltende Anweisungen erhalten haben. Für weitere Angaben gehen Sie bitte auf westerndigital.com/de-de/support. Die Rücksendung des Produkts ist unerlässliche Voraussetzung für die Gewährleistung. Western Digital haftet nicht für Produktverlust oder Produktschaden während des Transports.
Ausschliesslich für Kunden in Belgien, Luxemburg, Österreich und der Schweiz bzw. soweit gesetzlich zulässig: Western Digital hat das Recht, das Produkt entweder (1) zu reparieren oder (2) es mit einem neuen, nachgerüsteten oder wiederaufbereiteten Produkt von gleicher oder grösserer Leistungsfähigkeit oder mit einem anderweitig gleichwertigen Produkt zu ersetzen. Im Fall (2) kann Western Digital das Produkt mit einem solchen ersetzen, welches zuvor gebraucht, repariert und mit Blick auf das Erfüllen der Western Digital-Produktanforderungen geprüft worden ist.
Ausschliesslich für Kunden in Deutschland bzw. soweit gesetzlich zulässig: Western Digital hat das Recht, das Produkt entweder (1) zu reparieren oder (2) es mit einem neuen Produkt von gleicher oder grösserer Leistungsfähigkeit oder mit einem anderweitig gleichwertigen Produkt zu ersetzen.
Western Digital haftet nicht für indirekte Schäden oder Folgeschäden (einschliesslich Datenverlustes) oder für durch unsachgemässen Gebrauch verursachte Schäden (einschliesslich Gebrauchs in einem nicht passenden Gerät oder in einer anderen produktbeschreibungswidrigen Weise) oder für Schäden wegen unsachgemässer Installation, unprofessioneller Reparatur, Änderung oder Unfalls. Die vorliegende Gewährleistung beschränkt die Haftung von Western Digital abschliessend; die Gewährleistung von Western Digital geht nie über den Preis hinaus, den Sie für das Western Digital-Produkt bezahlt haben, zuzüglich Ihrer zur Durchsetzung des Gewährleistungsanspruchs bei Ihnen notwendigerweise angefallenen Kosten. Western Digital-Produkte dürfen nicht in Geräten verwendet werden, deren Versagen Leib und Leben gefährden kann, z.B. nicht in Lebenserhaltungssystemen. WESTERN DIGITAL LEHNT JEDE AUSDRÜCKLICHE ODER IMPLIZITE GEWÄHRLEISTUNG AB, SOWEIT DIES GESETZLICH ZULÄSSIG IST. SOWEIT WESTERN DIGITAL UNDER DEM ANWENDBAREN RECHT IMPLIZITE GEWÄHRLEISTUNG NICHT AUSSCHLIESSEN KANN, SO IST DIESE AUF DIE DAUER DER AUSDRÜCKLICHEN GEWÄHRLEISTUNG BESCHRÄNKT. DIE DAUER DER GEWÄHRLEISTUNG AUF EINEM ERSATZPRODUKT IST AUF DIE DAUER BESCHRÄNKT, WELCHE NOCH FÜR DAS URSPRÜNGLICH GEKAUFTE PRODUKT LIEF. GEWISSE STAATEN (ODER GERICHTSBARKEITEN) ERLAUBEN DEN AUSSCHLUSS ODER DIE BESCHRÄNKUNG DER HAFTUNG FÜR INDIREKTE SCHÄDEN ODER FOLGESCHÄDEN NICHT, IN WELCHEN FÄLLEN DER OBGENANNTE AUSSCHLUSS BZW. DIE OBGENANNTE BESCHRÄNKUNG FÜR SIE NICHT WIRKSAM IST.
Diese beschränkte Gewährleistung räumt Ihnen gewisse Rechte ein. Nationales, gliedstaatliches oder lokales Recht mag Ihnen andere Rechte einräumen, welche von der vorliegenden Gewährleistung nicht berührt werden.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") valora su negocio y siempre intenta ofrecerle el mejor servicio posible.
WD no otorga garantía limitada alguna, a menos que el producto Western Digital or WD brand HDD (el "Producto") se haya adquirido a un distribuidor o revendedor autorizado. Los distribuidores pueden vender los productos a los revendedores, quienes a su vez, los venden a los usuarios finales. Consulte la información sobre garantía y obtención de servicio provista en los párrafos siguientes. No se dará servicio bajo garantía a menos que el producto se devuelva a un centro de devoluciones autorizado de la región (las regiones de la garantía son Canadá, EE. UU., Latinoamérica, Europa, Medio Oriente, África, Asia Pacífico, India y Tailandia), de donde el producto fue enviado originalmente por WD, lo que puede tener implicaciones de garantía específicas de la región.
WD no otorga garantía limitada alguna para productos que se hayan adquirido como componentes instalados en sistemas por un fabricante de sistemas. Comuníquese directamente con el establecimiento de compra o con el fabricante del sistema para solicitar servicio bajo garantía.
Nada en esta garantía modifica o excluye sus derechos legales de acuerdo con la Australian Competition and Consumer Act (ley de competencia y del consumidor de Australia) o la New Zealand Consumer Guarantees Act (ley de garantía para el consumidor de Nueva Zelanda). Esta garantía identifica el enfoque preferido de WD para resolver reclamaciones de garantía, que se procura que sea rápido y sencillo para todas las partes.
No se otorga ninguna otra garantía, expresa ni implícita por ley, incluidas las contenidas en la Sales of Goods Act (ley de venta de bienes), con respecto al producto. Si ha adquirido su producto en Nueva Zelanda con fines comerciales, reconoce y acepta que la ley de garantía para el consumidor de Nueva Zelanda no es aplicable.
En Australia, nuestros bienes incluyen garantías que no pueden excluirse de acuerdo con la ley del consumidor de Australia. Tiene derecho a una sustitución o devolución del dinero si se produce un fallo grave, y a una compensación por cualquier otra pérdida o daño razonablemente previsible. También tiene derecho a que se le reparen o reemplacen los productos si los productos no tienen una calidad aceptable y el fallo no es un fallo grave. Lo que constituye un fallo grave se establece en la ley del consumidor de Australia.
Garantía
WD garantiza que el producto, en el transcurso de su utilización normal y durante el plazo que se define más adelante, está libre de defectos de materiales o mano de obra y cumple con las especificaciones de WD. Consulte este enlace para conocer el plazo de su período de garantía https://support-es.wd.com/app/Warranty_Policy#group3 El plazo del período de garantía comenzará a partir de la fecha de compra que aparezca en su recibo de compra de un distribuidor o revendedor autorizado. Será necesaria una prueba de compra para poder utilizar esta garantía y establecer la fecha de comienzo de la misma. No se proporcionará un servicio de garantía a menos que el producto se devuelva a un distribuidor o vendedor autorizado, o al centro de devoluciones regional de WD donde el producto fue enviado inicialmente por WD. WD puede, a su exclusivo criterio, poner a la venta garantías ampliadas. WD no tendrá ninguna responsabilidad por ningún producto devuelto si determina que el producto (i) no fue adquirido a un distribuidor o vendedor autorizado, (ii) no se usó de acuerdo con las especificaciones e instrucciones de WD, (iii) no se usó para su función prevista o (iv) fue robado de WD o que el defecto declarado a) no está presente, b) no se puede corregir razonablemente debido a que fue dañado antes de que WD recibiera el producto o c) es atribuible al mal uso, a una instalación incorrecta, a alteraciones (incluyendo la eliminación o la destrucción de etiquetas y la apertura o el desmontaje de carcasas externas, incluido el bastidor de montaje, a menos que el producto esté en la lista de productos a los que el usuario puede dar servicio limitado y que la alteración específica esté dentro del ámbito de las instrucciones aplicables, como se describe en https://support-es.wd.com), a accidentes o a un mal manejo mientras estaba en posesión de alguien más que WD.
LOS PRODUCTOS SON ARTÍCULOS COMPLEJOS Y FRÁGILES QUE PUEDEN FALLAR OCASIONALMENTE DEBIDO A (A) CAUSAS EXTERNAS, INCLUIDOS, SIN LIMITACIÓN, MANEJO INCORRECTO, EXPOSICIÓN AL CALOR, FRÍO, HUMEDAD, FALLOS ELÉCTRICOS, O BIEN (B) FALLOS INTERNOS. DICHOS FALLOS PUEDEN PRODUCIR LA PÉRDIDA, DAÑO, BORRADO O ALTERACIÓN DE LOS DATOS. TENGA EN CUENTA QUE USTED SERÁ EL ÚNICO RESPONSABLE DE LA PÉRDIDA, DAÑO, ELIMINACIÓN O ALTERACIÓN DE LOS DATOS SEA CUAL SEA LA CAUSA, ASÍ COMO DE LA COPIA DE SEGURIDAD Y PROTECCIÓN DE LOS DATOS CONTRA PÉRDIDAS, DAÑOS, ELIMINACIÓN O ALTERACIÓN. ACEPTA REALIZAR COPIAS DE SEGURIDAD CONTINUAS DE TODOS LOS DATOS EN EL PRODUCTO Y COMPLETAR UNA COPIA DE SEGURIDAD ANTES DE SOLICITAR CUALQUIER TAREA DE MANTENIMIENTO Y SERVICIO TÉCNICO DE WD.
En Australia, si el producto no es de un tipo normalmente adquirido para uso o consumo personal o doméstico, siempre que sea justo y razonable hacerlo, WD limita su responsabilidad a la sustitución del producto o al suministro de un producto equivalente o mejor.
Esta garantía abarcará los productos reparados o reemplazados durante el mayor de los siguientes plazos: el resto del plazo aplicable de la garantía original o noventa (90) días a partir de la fecha de envío de un producto reparado o reemplazado. Esta garantía es la única garantía de fabricante de WD y se aplica únicamente a los productos vendidos como nuevos.
Cómo solicitar el servicio
Western Digital (WD) valora su negocio y siempre intenta ofrecerle el mejor servicio posible. Si encuentra algún problema, denos la oportunidad de resolverlo antes de devolver el producto. La mayoría de las preguntas de asistencia técnica se pueden responder mediante nuestra base de conocimientos, o con el servicio de asistencia técnica por correo electrónico que encontrará en https://support-es.wd.com. Si no hay ninguna respuesta disponible, o si lo prefiere, póngase en contacto con WD en alguno de los números de teléfono indicados en el siguiente enlace: https://www.westerndigital.com/es-es/support/international-phone-numbers
Si desea realizar una reclamación, debe ponerse en contacto inicialmente con el proveedor al que adquirió originalmente el producto. Si no puede ponerse en contacto con el proveedor al que compró el producto originalmente, visite nuestro sitio web de asistencia técnica en https://support-es.wd.com para obtener información acerca de cómo solicitar asistencia o una Autorización de devolución de materiales (RMA). Si se determina que el producto puede estar defectuoso, recibirá un número RMA e instrucciones para realizar la devolución del producto. Si envía un producto sin autorización (es decir, un producto para el que no se ha emitido un número RMA), le será devuelto y deberá asumir los gastos. Las devoluciones autorizadas deberán ser enviadas en un paquete aprobado para el envío, prepagado y asegurado, a la dirección indicada con su número RMA. Si después de recibir una reclamación de acuerdo con esta garantía, WD o el proveedor al que adquirió originalmente el producto determina que la reclamación es válida, WD o dicho proveedor, a su exclusivo criterio, reparará o reemplazará el producto por otro equivalente o mejor, o bien le devolverá el coste del producto. Usted es responsable de cualquier gasto asociado a una reclamación de acuerdo con esta garantía. Las ventajas proporcionadas de acuerdo con esta garantía se añaden a otros derechos y soluciones disponibles de acuerdo con la Australian Competition and Consumer Act (ley de competencia y del consumidor de Australia) o la New Zealand Consumer Guarantees Act (ley de garantía para el consumidor de Nueva Zelanda).
Deberá conservar la caja y los materiales de embalaje originales para guardar o enviar el producto WD. Para establecer de manera concluyente el plazo de la garantía, consulte su vencimiento (se requiere el número de serie) en https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No puede devolver ningún producto directamente a WD sin antes contactar con WD para obtener un número de Autorización de devolución de material ("RMA"). Si se determina que el producto puede estar defectuoso, recibirá un número RMA e instrucciones para realizar la devolución del producto. Si envía un producto sin autorización (es decir, un producto para el que no se ha emitido un número RMA), le será devuelto y deberá asumir los gastos. Las devoluciones autorizadas se deben enviar prepagadas y aseguradas a la dirección especificada en la RMA en un contenedor de envío aprobado. Debe conservar su caja y materiales de embalaje originales para guardar o enviar su producto. Si al revisar su producto devuelto, WD sospecha fraude o considera que el producto ha sido falsificado, WD podrá, a su exclusivo criterio, confiscar el producto o tomar cualesquiera otras acciones que considere necesarias. Para solicitar una RMA, haga clic aquí.
Países embargados no aptos para servicios de RMA
Los reglamentos gubernamentales actuales de EE. UU nos impiden hacer negocios con clientes en los siguientes países y regiones
| Corea del Norte | Irán |
| Crimea (región) | Sudán |
| Cuba | Siria |
Si su país no se encuentra en esta lista y no puede crear una RMA, póngase en contacto con un distribuidor de Western Digital de su país para llevar a cabo la sustitución del producto. Si quiere acceder a una lista completa de distribuidores autorizados en todo el mundo, consulte nuestra lista de distribuidores autorizados.
La garantía limitada de WD establece que, sujeto a las siguientes limitaciones, cada producto estará libre de defectos de material y mano de obra y que funcionará de acuerdo con las especificaciones publicadas por WD para dicho producto.
Limitación de resarcimiento
SU ÚNICO RESARCIMIENTO POR CUALQUIER PRODUCTO DEFECTUOSO SE LIMITA A LA REPARACIÓN O AL REEMPLAZO DEL PRODUCTO DEFECTUOSO.
WD puede elegir, a su exclusivo criterio, qué resarcimiento o combinación de resarcimientos proporcionará. WD contará con un tiempo razonable, después de determinar que existe un producto defectuoso, para reparar o reemplazar el producto defectuoso. El producto de reemplazo WD para efectos de esta garantía limitada será fabricado a partir de componentes nuevos y piezas usadas en buen estado. Esta garantía abarcará los productos reparados o reemplazados durante el mayor de los siguientes plazos: el resto del plazo aplicable de la garantía original o noventa (90) días a partir de la fecha de envío de un producto reparado o reemplazado.
Limitación de daños
LA RESPONSABILIDAD TOTAL DE WD POR CUALQUIER PRODUCTO DEFECTUOSO EN NINGÚN CASO EXCEDERÁ DEL PRECIO DE COMPRA DEL PRODUCTO DEFECTUOSO. ESTA LIMITACIÓN SE APLICA AÚN CUANDO WD NO PUEDA REPARAR O REEMPLAZAR O NO REPARE O REEMPLACE UN PRODUCTO DEFECTUOSO O DICHO PRODUCTO NO CUMPLA CON SU PROPÓSITO ESENCIAL.
Ausencia de daños indirectos o de otra índole
SIN PERJUICIO DE LO DISPUESTO EN ESTA POLÍTICA O DE OTRA FORMA, WD NO SERÁ RESPONSABLE DE LOS PRODUCTOS CONFORME A NINGÚN CONTRATO, POR NEGLIGENCIA, RESPONSABILIDAD ESTRICTA U OTRAS TEORÍAS EQUITATIVAS, (I) POR NINGUNA CANTIDAD QUE EXCEDA EL PRECIO PAGADO POR EL PRODUCTO DEFECTUOSO O (II) POR NINGÚN DAÑO GENERAL, DERIVADO, PUNITIVO, FORTUITO O ESPECIAL. ESTO INCLUYE LA PÉRDIDA DE INFORMACIÓN O DATOS GRABADOS, LA INTERRUPCIÓN DEL USO, EL COSTE DE LA RECUPERACIÓN DE LA INFORMACIÓN PERDIDA, LA PÉRDIDA DE BENEFICIOS Y EL COSTE DE LA INSTALACIÓN O RETIRADA DE CUALQUIER PRODUCTO, LA INSTALACIÓN DE PRODUCTOS DE REEMPLAZO Y CUALQUIER INSPECCIÓN, PRUEBA O REDISEÑO CAUSADO POR CUALQUIER DEFECTO O POR LA REPARACIÓN O REEMPLAZO DE LOS PRODUCTOS, QUE SE DERIVEN DE UN DEFECTO EN CUALQUIER PRODUCTO. ESTA SECCIÓN NO LIMITA LA RESPONSABILIDAD POR LESIONES CORPORALES DE UNA PERSONA.
EN LOS ESTADOS UNIDOS, ALGUNOS ESTADOS NO PERMITEN LA EXCLUSIÓN O LIMITACIÓN DE DAÑOS FORTUITOS O INDIRECTOS, POR LO QUE ES POSIBLE QUE LAS LIMITACIONES ANTERIORES NO SEAN APLICABLES EN SU CASO. ESTA GARANTÍA LE OTORGA DERECHOS LEGALES ESPECÍFICOS, Y ES POSIBLE QUE USTED PUEDA TENER OTROS DERECHOS ADICIONALES QUE VARÍAN DE UN ESTADO A OTRO.
Su uso del producto
WD no será responsable por ningún producto devuelto si WD determina que:
Limitaciones adicionales de la garantía
La garantía de Western Digital no cubre productos que se hayan recibido embalados incorrectamente o que estén físicamente dañados o alterados. Los productos serán inspeccionados al recibirse. A continuación, presentamos algunos ejemplos de productos para los que Western Digital no aceptará una reclamación de garantía
Embalaje
Alteraciones
Daños
Si aparece un carácter alfabético después del código de fecha del producto (ejemplo: 05 abr 99 X), significa que el producto ha sido recertificado y puede no estar sujeto a los términos de garantía de WD puesto que solo se aplican a productos nuevos.
Los kits para venta al por menor que son ensamblados por Western Digital y llevan su marca junto con los discos internos que se venden como "componentes" (discos duros internos que WD vendió y específicamente no empaquetó como parte de un kit para venta al por menor ensamblado por Western Digital y con su marca) tienen una garantía limitada. Dependiendo del tipo de transacción de venta, la garantía del producto puede diferir de la información de garantía general que se indica a continuación.
Para acceder a una lista completa de los períodos de garantía limitada de Western Digital and WD HDD Product, consulte https://support-es.wd.com/app/Warranty_Policy
Nota:
La vigencia de su período de garantía limitada comenzará en la fecha de compra que aparece en su recibo de compra de un distribuidor o revendedor autorizado y se extiende únicamente durante el período de tiempo establecido en la documentación del producto.
Será necesaria una prueba de compra para poder utilizar esta garantía y establecer la fecha de comienzo de la misma. Para comprobar la garantía de su producto y actualizar la fecha de compra (de ser necesario), use nuestro servicio en línea de Comprobación de estado de la garantía. En los Estados Unidos, algunos estados no permiten limitar la duración de las garantías implícitas, por lo que es posible que la limitación anterior no se aplique en su caso.
Consulte la declaración de garantía limitada en el manual de su producto. Puede obtener un manual del producto del distribuidor o revendedor autorizado o de la página web de WD.
NO HAY GARANTÍAS QUE SE EXTIENDAN MÁS ALLÁ DE LA GARANTÍA LIMITADA DE WD. WD NO SE HACE RESPONSABLE DE NINGUNA OTRA GARANTÍA, EXPLÍCITA O IMPLÍCITA, EN RELACIÓN CON LOS PRODUCTOS, INCLUYENDO CUALQUIER GARANTÍA IMPLÍCITA DE COMERCIABILIDAD O APTITUD PARA UN PROPÓSITO ESPECÍFICO O DE NO INFRACCIÓN. EN LOS ESTADOS UNIDOS, ALGUNOS ESTADOS NO PERMITEN LA EXCLUSIÓN DE LAS GARANTÍAS IMPLÍCITAS, POR LO QUE ES POSIBLE QUE LO ANTERIOR NO SEA APLICABLE EN SU CASO.
Productos recertificados
Los productos WD recertificados pueden ser unidades devueltas por clientes y reparadas. Todos los productos se prueban conforme a las estrictas normas de calidad de WD antes de ser vendidos como recertificados. Tenga en cuenta que algunos artículos recertificados pueden tener marcas, rayones u otras ligeras señales de uso previo.
Compras de productos recertificados hechas en el sitio web de WD Store:
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital provides this limited warranty to the end user purchaser (“You”), that this product (the “Product”), excluding content and or software supplied with or on the Product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications, and will be fit for normal use in accordance with published instructions during the Warranty Period specified in the table commencing on the date of purchase provided that the Product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. United States consumers only: Western Digital will not provide any support for any Western Digital® products that Western Digital Technologies, Inc. has not imported into the United States and sold through its authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the Product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditioned upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping. California consumers only: California law provides that for in-warranty service, California residents have the option to return the Product to (A) the retail store location where the Product was purchased or (B) to another retail store location that sells the Western Digital product of the same type.
Western Digital may, at its option, either: (1) repair or replace the Product with a new reconditioned or refurbished Product of equal or greater capacity, or another equivalent product; or (2) refund the current market value of the Product at the time the warranty claim is made to Western Digital if Western Digital is unable to repair or replace the Product. In the case of replacements, Western Digital may replace the Product with one that was previously used, repaired, and tested to meet Western Digital specifications. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device or manner and use otherwise not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
This limited warranty gives you specific legal rights. National, state and local laws may grant you other rights that are not affected by this warranty.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
أعد هذا الضمان للمستهلكين في دولة الإمارات العربية المتحدة دون أن يكون بالضرورة مقتصراً عليهم فقط.
تاريخ سريان الضمان 15 أبريل 2016
تُقدم شركة "سانديسك" هذا الضمان إلى المشتري والمستخدم النهائي ("أنت" أو "ضمائر المتكلم")، لبيان أن هذا المنتج ("المنتج") هو، باستثناء المحتوى و/أو البرمجيات المقدمة معه أو فيه، سيكون خالياً من العيوب المصنعية الجوهرية وأنه متوافق مع المواصفات المنشورة لمنتجات سانديسك، وأنه سيكون مناسب للاستخدام العادي وفقاً للإرشادات المنشورة خلال فترة الضمان المحددة في الجدول والتي تبدأ من تاريخ الشراء، بشرط أن يكون المنتج متاحاً قانونياً في السوق. ويجب التنويه إلى أن هذا الضمان يُقدم خصيصاً لك ولا يمكن لك التنازل عنه.
لا يشمل هذا الضمان استخدام المنتج فيما يتعلق بالاستخدام أو الأجهزة التالية (وفق ما تحدده سانديسك): (1) التلف والبلى بالاستخدام العادي أو (2) أجهزة المراقبة بالفيديو والأجهزة الأمنية وأجهزة الرقابة أو (3) كاميرات برتوكول/شبكة الإنترنت أو (4) أجهزة التسجيل/كاميرات لوحة القيادة/كاميرات الصندوق الأسود أو (5) أجهزة العرض مع خاصية تكرار الفيديو أو (6) أجهزة الاستقبال مع خاصية التسجيل المستمر أو (7) أجهزة تسجيل البيانات المستمر، كخوادم الإنترنت مثلاً أو (8) أي استخدامات مفرطة تتجاوز الاستخدام الاعتيادي وفقاً للإرشادات المنشورة. ولمزيد من المعلومات عن منتجات سانديسك المراد استخدامها للأغراض والأجهزة المبينة في الفقرات (1) إلى (6) أعلاه، يرجى زيارة صفحة المنتج الخاصة بنا للتعرف على المنتجات العالية التحمل وذلك بالضغط هنا.
يغطي هذا الضمان منتجات سانديسك® الأصلية فقط. وبالنسبة للمستهلكين في المنطقة الاقتصادية الأوروبية فقط، لن تقوم شركة ويسترن ديجيتال تكنولوجيز إنك ولا أي من شركاتها التابعة ("ويسترن ديجيتال") بتقديم أي دعم لأي منتجات لم تقم ويسترن ديجيتال باستيرادها أو طرحها في سوق المنطقة الاقتصادية الأوروبية أو لم يتم استيرادها وطرحها في ذلك السوق بتصريح منها ولم يتم بيعها من خلال المنافذ المعتمدة الخاصة بشركة ويسترن ديجيتال.
لتقديم مطالبة بموجب هذا الضمان، يرجى التواصل مع شركة سانديسك على رقم الهاتف المبين في الجدول أو على البريد الإلكتروني support@SanDisk.com خلال فترة الضمان وإبراز دليل على الشراء (إظهار تاريخ ومكان الشراء واسم البائع) واسم المنتج ونوعه ورقمه. ويمكنك إعادة المنتج بعد حصولك على رقم تصريح بإعادة منتج واتباع أي إرشادات مدرجة أخرى. ولمزيد من المعلومات، يرجى زيارة westerndigital.com/ar-sa/support. ويعتبر هذا الضمان مشروط بإعادة المنتج، وعليه فإن سانديسك لا تتحمل مسؤولية فقدان أو تلف أي منتج خلال عملية الشحن.
يجوز لشركة سانديسك، وفق خيارها الخاص، القيام إما (1) بإصلاح المنتج أو استبداله بآخر جديد أو بمنتج تم ترميمه أو تجديده أو (2) إرجاع القيمة السوقية الحالية للمنتج كما تكون بوقت استلام سانديسك للمطالبة بموجب الضمان وذلك في حالة تعذر على شركة سانديسك إصلاح المنتج أو استبداله. وفي حالة استبدال المنتج، يجوز لشركة سانديسك استبدال المنتج بآخر سبق استخدامه وإصلاحه واختباره للتأكد من أنه يستوفي مواصفات سانديسك.
لا تكون سانديسك مسؤولة عن أي ضرر غير مباشر أو تبعي (بما في ذلك فقدان البيانات) أو عن أي ضرر ناجم عن استخدام غير صحيح (بما في ذلك استخدام جهاز غير متوافق مع المنتج أو استخدام المنتج بطريقة أو لغرض بخلاف الإرشادات) أو عن تركيب خاطئ أو إصلاح المنتج من قبل غير مختص أو أي تعديل له أو حادث يصيبه. ويُشكل هذا الضمان المسؤولية الكاملة لشركة سانديسك بحيث لن تتجاوز بأي حال السعر الذي سددته مقابل المنتج والتكاليف التي تكبدتها في تقديم مطالبتك بموجب الضمان. ولا يجوز استخدام منتجات سانديسك في تطبيقات قد يؤدي أي خلل في المنتج لاحتمال حدوث إصابة أو وفاة، كأنظمة دعم الحياة. وتبرئ سانديسك ذمتها من كافة المصاريف والكفالات الضمنية إلى أقصى حد يجيزه القانون. وإذا تعذر على سانديسك إبراء ذمتها من أي كفالات ضمنية بموجب القانون النافذ، فعندها تكون تلك الكفالات الضمنية مقتصرة، إلى أقصى حد ممكن، على مدة الضمان الصريحة. وتكون مدة ضمان أي منتج بديل هي المدة المتبقية من مدة ضمان منتجك الأصلي. وقد لا تسمح بعض الدول (أو مناطق الاختصاص القضائي) باستثناء أو تقييد الأضرار العرضية أو التبعية، وعليه فإن استثناء أو تقييد المسؤولية المبين أعلاه قد لا ينطبق عليك.
إن هذا الضمان يمنحك حقوقاً قانونية محددة، ولكن القوانين الوطنية والمحلية والقوانين السارية على مستوى الدولة قد تمنحك حقوقاً أخرى لا تتأثر بهذا الضمان.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital garantit que les disques durs HGST et Ultrastar de Western Digital (« Produit »), lorsqu'ils sont correctement utilisés et installés conformément aux spécifications de Western Digital pour ce type de Produit, seront exempts de défauts de matériaux et de main-d'œuvre et seront substantiellement conformes aux spécifications de Western Digital du Produit concerné pendant la période de garantie.
Que couvre cette garantie limitée ?
Cette garantie limitée s'applique aux disques durs HGST et Ultrastar de Western Digital neufs, achetés chez un revendeur autorisé par l'acheteur d'origine pour une utilisation normale et non destinés à la revente.
Quelle est la durée de la garantie limitée ?
Les garanties des produits Western Digital n'ont pas toutes la même durée. Pour connaître la période de garantie de votre Produit spécifique, veuillez consulter le site www.westerndigital.com/legal/warranty. Une preuve d'achat valide peut être exigée afin de prouver l'éligibilité. Si vous ne disposez pas d'une preuve d'achat valide, la période de garantie limitée sera calculée à partir de la date de la vente par Western Digital au distributeur autorisé.
Mon Produit est défectueux, que faire ?
Si vous rencontrez un problème avec un Produit, avant de faire appel au service de garantie limitée, suivez d'abord les procédures de dépannage fournies par Western Digital ou votre revendeur/distributeur.
Pour bénéficier du service de garantie limitée, vous devez d'abord obtenir une autorisation de retour de matériel et une adresse de livraison en contactant le centre d'appels Western Digital approprié, dont la liste figure à l'adresse suivante : https://www.westerndigital.com/support/international-numbers-hdd. Vous devez renvoyer à notre centre logistique le Produit concerné dans un emballage agréé. Les consignes d'emballage peuvent être consultées à l'adresse suivante https://www.westerndigital.com/support/store/packaging-instructions. Vous devez payer tous les frais de transport, droits et assurances associés à l'expédition du disque à notre centre logistique. Il est recommandé de supprimer toutes les données personnelles du Produit avant de le renvoyer.
Que va faire Western Digital ?
Western Digital remplacera le Produit par un Produit de remplacement équivalent sur le plan fonctionnel, dont le transport sera prépayé. Western Digital peut remplacer votre Produit par un produit qui a déjà été utilisé, réparé et testé pour répondre aux spécifications de Western Digital. Vous recevez le titre de Propriété du produit remplacé lorsque ce dernier est confié au transporteur au point d'expédition de Western Digital, et Western Digital conserve le titre de propriété du Produit retourné. Vous êtes responsable de l'importation du Produit remplacé, le cas échéant. Western Digital ne renverra pas le disque original aux utilisateurs finaux ; par conséquent, l'utilisateur final est responsable du transfert des données sur un autre support avant de le retourner. La récupération de données n'est pas couverte par cette garantie et ne fait pas partie des processus de retour de la garantie. Western Digital garantit que les Produits remplacés sont couverts pour la durée restante de la garantie d'origine du Produit ou pour 90 jours ; la durée la plus longue primant.
Que ne couvre pas cette garantie limitée ?
La garantie limitée ne couvre pas les dommages résultant d'une mauvaise utilisation, d'un accident, de la négligence, d'une modification ou d'une altération du matériel ou du logiciel, d'une manipulation illicite, d'un environnement physique ou opérationnel inadapté et ne respectant pas les spécifications du Produit, d'un mauvais entretien ou d'une panne causée par un produit dont Western Digital ne peut être tenu responsable. Nous ne garantissons pas un fonctionnement ininterrompu ou sans erreur ni l'absence de vice de fabrication. Aucune garantie n'est offerte en cas de perte ou de détérioration des données : vous devez régulièrement sauvegarder les données stockées sur votre Produit sur un différent produit de stockage. Aucune garantie n'est accordée pour les Produits dont l'étiquette d'identification a été retirée ou modifiée. Nous ne garantissons aucun logiciel lié ou associé au Produit, y compris, mais sans s'y limiter, les pilotes de logiciels, outils ou applications, et tous les logiciels sont fournis EN L'ÉTAT. WESTERN DIGITAL NE FOURNIT AUCUNE AUTRE GARANTIE DE QUELQUE NATURE QUE CE SOIT, Y COMPRIS, MAIS SANS S'Y LIMITER, LES GARANTIES OU CONDITIONS IMPLICITES DE COMMERCIABILITÉ ET D'APTITUDE À UN USAGE PARTICULIER. CERTAINES JURIDICTIONS N'AUTORISANT PAS LA LIMITATION DES GARANTIES IMPLICITES, CETTE LIMITATION PEUT NE PAS S'APPLIQUER À VOTRE CAS. Western Digital n'est pas responsable du retour d'un produit qui n'est pas couvert par cette garantie limitée.
En quoi notre responsabilité est-elle limitée ?
WESTERN DIGITAL ET SES FILIALES, FOURNISSEURS, DISTRIBUTEURS ET REVENDEURS NE SONT PAS RESPONSABLES DE CE QUI SUIT : 1) LES DEMANDES DE DOMMAGES ET INTÉRÊTS DÉPOSÉES PAR DES TIERS À VOTRE ENCONTRE (AUTRES QUE LES DOMMAGES CORPORELS COMPRENANT LA MORT ET LES BIENS MEUBLES CORPORELS) ; 2) LA PERTE OU LA DÉTÉRIORATION DE VOS DONNÉES ; OU 3) LES DOMMAGES SPÉCIAUX, ACCIDENTELS OU INDIRECTS, OU TOUT DOMMAGE ÉCONOMIQUE CONSÉCUTIF (Y COMPRIS LA PERTE DE BÉNÉFICES OU D'ÉCONOMIES), MÊME SI CETTE ÉVENTUALITÉ NOUS A ÉTÉ SIGNALÉE. CERTAINES JURIDICTIONS N'AUTORISENT PAS LA LIMITATION DE LA RESPONSABILITÉ, DES DOMMAGES ACCIDENTELS OU CONSÉCUTIFS, AUSSI LES LIMITATIONS CI-DESSUS PEUVENT NE PAS S'APPLIQUER À VOTRE CAS. Western Digital se réserve le droit de modifier les présentes conditions de garantie à n'importe quel moment.
Comment les lois locales s'appliquent-elles ?
CETTE PRÉSENTE GARANTIE LIMITÉE VOUS DONNE DES DROITS SPÉCIFIQUES, ET VOUS POUVEZ EGALEMENT EN AVOIR D'AUTRES QUI DIFFÈRENT D'UNE JURIDICTION À L'AUTRE.
Предназначено, в частности, для потребителей в Белоруссии, России и Украине.
Дата вступления в силу - 15 апреля 2016
Компания СанДиск предоставляет настоящую гарантию конечному пользователю-покупателю («Вам») в том, что данный продукт («Продукт»), который не включает информационные материалы и / или программное обеспечение, поставляемые вместе с Продуктом, не имеет производственных дефектов, соответствует опубликованному техническому описанию компании СанДиск и может использоваться в соответствии с опубликованными инструкциями по применению в течение Гарантийного срока, указанного в таблице, начиная с даты приобретения, при условии, что Продукт был введен в гражданский оборот законным образом. Настоящая гарантия предоставляется Вам лично и не может быть передана иному лицу.
Настоящая гарантия не распространяется на Продукт, в следующих случаях, в том числе при его использовании с ненадлежащими устройствами (как это установлено компанией СанДиск): (i) физический износ и повреждения, (ii) использование в отношении телевизионных средств, приборов наблюдения и безопасности, (iii) в отношении Интернет-протокола/ камеры с сетевой связью, (iv) в отношении записывающих устройства, встроенных в автомобиль/ автомобильные видеорегистраторы/ камеры черных ящиков, (v) в отношении устройства отображения для демонстрации закольцованных видео, (vi) в отношении преобразовательные устройства с непрерывной записью, (vii) в отношении устройств журналирования непрерывных данных, такие как серверы, или (viii) иные формы использования, которые выходят за рамки использования, предусмотренного опубликованными инструкциями. Для получения информации о продукции компании СанДиск, предназначенной для использования способами и в отношении устройств, указанных в пунктах (i) –(vi) выше, пожалуйста, посетите нашу страницу с информацией об износоустойчивой продукции, перейдя по данной ссылке.
Настоящая гарантия распространяется только на подлинную пuродукцию SanDisk. Для потребителей в странах-членах Европейской экономической зоны (ЕЭЗ): ни компания Вестерн Диджитал Технолоджис Инк , ни ее аффилированные лица («ВДТ») не осуществляют поддержку в отношении продукции, которая была ввезена или введена в гражданский оборот на территории ЕЭЗ лицом иным, чем ВДТ или без согласия ВДТ и была продана не через авторизованные каналы ВДТ.
Чтобы заявить гарантийное требования, пожалуйста, свяжитесь с компанией СанДиск по телефону, указанному в таблице или по эл. почте support@SanDisk.com в течение Гарантийного срока и предоставьте доказательства покупки (с указанием даты и места покупки и наименования торгового посредника) и наименование, тип и номер продукта. Вы можете вернуть Продукт после получения номера «Разрешения на возврат товара» и следуя иным предоставленным инструкциям. С подробной информацией можно ознакомиться на сайте westerndigital.com/ru-ru/support. Настоящая гарантия действует при условии возврата Продукта. Компания СанДиск не несет ответственности за потерю или повреждение Продукта во время транспортировки.
Компания СанДиск может, по своему усмотрению, либо (1) отремонтировать или заменить Продукт новым Продуктом равного или более высокого качества или иным равноценным продуктом, или (2) возместить рыночную стоимость Продукта на момент предъявления компании СанДиск требования об исполнении гарании, если компания СанДиск не в состоянии отремонтировать или заменить Продукт.
Компания СанДиск не несет ответственности за косвенный ущерб и возникшие как следствие убытки (включая потерю данных) или ущерб, который является результатом ненадлежащего использования (включая использование в ненадлежащих устройствах и ненадлежащим образом, противоречащим инструкциям) или ненадлежащей установки, непрофессионального ремонта, модификации или случайного повреждения. Это представляет собой ответственность компании СанДиск в полном объеме, которая не превышает сумму, выплаченную Вами при покупке плюс необходимые расходы, понесенные Вами в связи с заявлением требования об исполнении гарантии. Продукты компании СанДиск не должны использоваться, если их неисправность может повлечь травму или угрозу жизни, а также в системах жизнеобеспечения. КОМПАНИЯ САНДИСК ПРИНИМАЕТ НА СЕБЯ ОБЯЗАТЕЛЬСТВА В ПОЛНОМ ОБЪЕМЕ ПО ПРЯМЫМ И ПОДРАЗУМЕВАЕМЫМ ГАРАНТИЯМ ТОЛЬКО В СЛУЧАЯХ, УСТАНОВЛЕННЫХ ПРИМЕНИМЫМ ЗАКОНОДАТЕЛЬСТВОМ И ИСКЛЮЧИТЕЛЬНО В ТЕЧЕНИЕ СРОКА ДЕЙСТВИЯ ПРЯМОЙ ГАРАНТИИ. СРОК ДЕЙСТВИЯ ГАРАНТИЙНОГО ПЕРИОДА НА ЛЮБОЙ ЗАМЕНЕННЫЙ ПРОДУКТ ПРЕДСТАВЛЯЕТ СОБОЙ НЕ ИСТЕКШИЙ ГАРАНТИЙНЫЙ СРОК ИЗНАЧАЛЬНО ПРИОБРЕТЕННОГО ПРОДУКТА. НЕКОТОРЫЕ ГОСУДАРСТВА (ИЛИ ЮРИСДИКЦИИ) НЕ ДОПУСКАЮТ ИСКЛЮЧЕНИЕ ИЛИ ОГРАНИЧЕНИЯ В ОТНОШЕНИИ НЕПРЕДНАМЕРЕННЫХ ИЛИ КОСВЕННЫХ УБЫТКОВ ПРИ ИСПОЛНЕНИИ ОБЯЗАТЕЛЬСТВ ПО ГАРАНТИИ, ПОЭТОМУ ВЫШЕУКАЗАННОЕ ИСКЛЮЧЕНИЕ ИЛИ ОГРАНИЧЕНИЕ МОЖЕТ БЫТЬ НЕПРИМЕНИМЫМ В ВАШЕМ СЛУЧАЕ.
Обслуживание по гарантии предоставляется
Данная ограниченная гарантия дает Вам определенные юридические права. Общегосударственные, региональные и местные законодательные нормы могут предоставить Вам иные права, которые не затронуты данной гарантией.
BELARUS / Рэспубліка Беларусь SanDisk c/o Artyuh Nikolay Nikolaevich Republik of Belarus Uliza Vzletnaya 36 220044 Minsk
RUSSIA / Российская Федерация SanDisk International Ltd. c/o Globalink Logistics Group 31, Ibragimov str. Building:50, Office 625, 105318, Moscow, Russia
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital (「WD」) 重視您的業務，並且時刻嘗試向您提供最佳的服務。
除非您向授權的經銷商或轉售商購買 Western Digital or WD brand HDD 產品 (「本產品」)，否則 WD 不提供任何有限保固。經銷商或會將產品出售給轉售商，然後再由轉售商將產品出售給最終使用者。請參閱以下內容，獲取有關保固資訊或相應服務。產品必須退回保固區內的授權退貨中心才會獲得保固服務。授權退貨中心是 WD 首次運送產品的地方。保固區分為加拿大、美國、拉丁美洲、歐洲、中東、非洲、亞太區、印度及泰國。各區或會有各自特定的保固政策。
假如您購買的產品是作為零部件由系統製造商整合到系統中，則該產品不會獲得由 WD 提供的有限保固。請直接與購買商店或系統製造商聯絡以獲得保固服務。
本保固並未變更或排除您依據澳洲競業與消費者法案或紐西蘭消費者保障法案所享有的法律權利。本保固針對保固申索提出 WD 偏好且通常對所有當事人而言皆是快速且簡易的解決措施。
本產品並未依法明示或暗示其他保固，包括但不限於商品銷售法案內的法規。若您在紐西蘭購買產品並用於商業用途，即表示您瞭解並同意紐西蘭消費者保障法案並不適用於此情況。
本公司商品在澳洲皆提供澳洲消費者法無法排除的保障。若發生重大故障，您依法享有更換或退款保障，發生其他合理可預期的損失或損害時享有賠償。若商品無法達到可接受的品質，且故障並未構成重大故障，您亦享有商品維修或更換的保障。構成重大故障的因素係由澳洲消費者法所制訂。
保固
WD 保證本產品在正常使用的情況下，在以下定義期間內不會有材料或製造瑕疵，並符合本文所載之 WD 規格。請參考此連結以確定您保固期的期限：https://support-es.wd.com/app/Warranty_Policy。保固期的期限應該由授權經銷商或授權轉售商發出的購買收據上的購買日期開始計算。需提出購買證明才可享有本保固服務並起算保固日期。產品需返還授權經銷商、授權轉售商或該區域的 WD 退貨中心 (WD 最初運送產品的地點)，才會提供保固服務。WD 可以自行決定延長保固是否可供購買。如果 WD 公司判定該產品 (i) 不是向授權的經銷商或轉售商購買、(ii) 未依 WD 規格和說明使用、(iii) 未用於其原本適用用途，或 (iv) 從 WD 公司偷竊的，或所聲稱的瑕疵 a) 不存在，b) 是由於 WD 公司收到該產品前發生的損壞而無法合理修復，或 c) 是由於使用不當、安裝不當或改裝 (包括撕掉或擦除標籤、打開或拆卸外殼，除非該產品在使用者可進行有限維修的產品清單，而且其修改也在 https://support-es.wd.com 中的適應說明範圍內) 或因非 WD 公司持有期間的意外或處理不當所致，則 WD 公司對退還的該產品不承擔任何責任。
產品結構複雜而脆弱，可能會因如下情況而偶然失效： (A) 外部原因，包括但不限於不當處理、曝露於冷熱及潮濕的地方、電力故障，或是 (B) 內部故障。該等故障可能導致資料遺失、損毀、刪除或改動。請注意，無論該等資料遺失、損毀、刪除或改動是如何引起，您也應該為此負責，並且有責任為資料進行備份並加以保護，以免發生資料遺失、損毀、刪除或改動的情況。您同意持續備份本產品上的所有資料，並在向 WD 尋求任何一般服務和技術支援之前完整備份。
在澳洲，若產品在公平且合理的情況下，並非屬於一般用於個人、家庭用途的產品或消耗型產品，則 WD 僅提供有限責任，並依此進行產品更換或提供同等或更高等的產品。
此保固服務應延伸至維修後或更換後的產品，保固期按原產品保固期剩餘時間計算，或從更換或維修產品發貨日期計起九十 (90) 日，以時間較長者為準。此保固服務是 WD 的唯一製造商保固服務，並且僅適用於全新出售的產品。
獲得維修
WD 重視您的業務，並且時刻嘗試向您提供最佳的服務。如遇到任何問題，請在退回此產品前先給我們機會處理有關問題。大部分的技術支援問題都可透過我們的知識庫或電子郵件支援服務 (https://support-es.wd.com) 獲得解答。如果沒有找到答案，或者如果您喜歡的話，請致電在下面連結列出的適用電話號碼聯絡 WD：https://www.westerndigital.com/zh-tw/support/international-phone-numbers
如果您想投訴，您應首先聯絡原來向您出售產品的經銷商。若您無法聯絡到原先購買本產品的經銷商，請造訪我們的產品支援網站 (https://support-es.wd.com)，瞭解取得維修服務或「回修材料授權 (RMA)」的資訊。假如產品被確定為可能有缺陷，我們會發給您一個 RMA 號碼，並指示您如何退回產品。未獲授權退回的貨品 (即沒有發出 RMA 號碼) 將會被退回給您，而有關費用將由您承擔。獲授權退回的產品必須使用認可的託運裝箱承載，並附上您的 RMA 號碼，同時要預付費用及已購買保險，然後送至所提供的地址。如果 WD 或原來向您出售產品的經銷商在收到您根據本保證提出的合資格申索後確定您的申索有效，則 WD 或該經銷商應該自行決定維修或以同等或更好的產品更換該產品，或是向您退還該產品的費用。您有責任對根據本保固提出的申索的任何相關費用負責。此保固所提供的補貼，係屬於您依據澳洲競業與消費者法案或紐西蘭消費者保障法案所享有之權利及補償以外的額外項目。
請妥善保存您的原包裝箱和包裝材料以便在存放或運送 WD 產品時使用。若要確認保固期，請透過 https://support-es.wd.com 查詢保固有效期 (需提供序號)。
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
所有產品不能在未事先聯絡 WD 取得退貨授權 (「RMA」) 號碼的情況下直接退回 WD。假如產品被確定為可能有缺陷，我們會發給您一個 RMA 號碼，並指示您如何退回產品。未獲授權退回的貨品 (即沒有發出 RMA 號碼) 將會被退回給您，而有關費用將由您承擔。授權的退貨要以認可的寄運箱送至 RMA 上的地址，並且要預先付費和投保。請妥善保存您的原包裝箱和包裝材料以便在存放或運送 WD 產品時使用。檢查過您退回的產品後，如果 WD 懷疑受到欺詐或認為該等產品是仿冒的話，WD 可以單方面充公該等產品或按需要採取其他行動。如要申請 RMA，請按這裡。
禁運的國家/地區不提供 RMA 服務
目前美國政府的限制我們與以下國家/地區的客戶進行業務往來
| 北韓 | 伊朗 |
| 克里米亞半島 (地區) | 蘇丹 |
| 古巴 | 敘利亞 |
如果您所在的國家/地區不在禁運清單中，但是您無法建立 RMA，請與您所在國家/地區的 Western Digital 經銷商聯絡以進行產品更換。如需全球授權經銷商的完整清單，請查閱我們的授權經銷商清單。
在遵從以下限制的前提下，WD 的有限保固保證每件產品均沒有材料及手工上的缺陷，並且符合 WD 針對特定產品制訂的規格。
補救限制
任何有缺陷產品的唯一補救辦法只限於修理或更換該有缺陷的產品。
WD 可以單方面決定提供哪一種補救辦法或補救組合。在判定產品有缺陷後，應給予 WD 合理的時間進行維修或更換產品。享受有限保固的 WD 更換產品將會以全新及曾經使用仍能操作的零件製成。WD 的保固服務應延伸至維修後或更換後的產品，保固期按原產品保固期剩餘時間計算，或從更換或維修產品發貨日期計起九十日，以時間較長者為準。
損壞限制
WD 對任何有缺陷產品的全部責任，其價值絕不會超過該有缺陷產品的售價。即使 WD 未能或沒有修理好或更換任何有缺陷產品，而您專享的補救權與根本目的相悖，本限制條款仍然適用。
無衍生性損壞或其他損壞
假如 (I) 金額超過有缺陷產品的售價，或 (II) 出現任何一般的、衍生的、懲罰性的、附帶的或特別的損失，不管是按照本政策或其他政策之規定，WD 都將不承擔與產品有關的任何合約責任、疏忽責任、嚴格責任或其他法律或公平責任。當中包括遺失記錄資料、使用中斷、復原遺失資料的費用、利潤損失、安裝或移除任何產品的費用、安裝替換產品的費用以及任何因產品缺陷或因產品缺陷而引起產品維修或更換，由此導致的任何檢查、測試或重新設計的費用。本部分內容並沒有限制對人體傷害方面的責任。
在美國，某些州不允許免除或限制意外或連帶損害，在此情況下，上述限制可能不適用於您。本保證賦予您特定的法律權利，而你亦可能擁有其他權利，不同的州或國家賦予你的權利或有不同。
產品的使用
假如 WD 確定有以下情況，WD 對所退回的產品概不負責。這些情況包括：
其他保固限制
Western Digital 的保固不包括接收時包裝不當、已改裝或外觀受到損傷的產品。我們在收到產品時會仔細進行檢查。這裡有些產品的例子說明 Western Digital 不接受保固申索的情形：
包裝
改裝
損壞
假如產品日期代碼後面出現字母 (如：05 Apr 99 X)，即代表該產品已再認證。由於 WD 的保固條款只適用於作為新產品出售的產品，因此該產品並不受有關條款約束。
零售套件是由 Western Digital 組裝並印上商標，連同內接式硬碟以「零部件硬碟」(WD 出售並且沒有特別包裝成 Western Digital 組裝及印上商標的零售套件一部分的內接式硬碟) 形式出售，附帶有限保固服務。視銷售交易的類別而定，產品保固服務可能與下列一般的保固資訊有別。
如需 Western Digital and WD HDD Product 有限保固期限的完整清單，請造訪 https://support-es.wd.com/app/Warranty_Policy#group3。
注意：
您的有限保固期，應由授權代理商或授權經銷商所開立之購物收據上的購買日期開始計算，並且僅可延長至在產品說明文件內規定的期限。
需提出購買證明才可享有本保固服務並起算保固日期。如要核實產品的保固狀態並更新您的購買日期 (如需要)，請使用我們的線上「保固狀態檢查」服務。美國部分州份並不容許限制暗示保固期，因此以上限制或不適用於您。
請參考產品手冊查閱有限保固聲明。您可以從授權代理商或經銷商，或從 WD 網站取得產品手冊。
超出 WD 有限保固範圍的情況均不會獲得保固。WD 對產品的所有其他明示或暗示的保固，包括任何對適銷性、適用於任何特定用途之適用性或非侵權性之暗示保固概不負責。美國部分州份不容許排除暗示性保固，因此上述除外責任或不適用於您。
再認證產品
WD 再認證產品或包含顧客退回的部件，而且可能曾被維修。所有產品在作為再認證產品出售前，均已經過測試，以確定符合 WD 嚴格的品質標準。請注意，部分再認證貨品或會有污跡、刮痕或其他輕微的磨損痕跡。
對於在 WD 商店網站上購買的再認證產品：
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital garantiza al consumidor que este producto, excepto el contenido y/o el software suministrado con o en el producto, carece de defectos materiales de fabricación, se corresponde con las especificaciones de producto publicadas por Western Digital y es apto para su uso normal durante el Periodo de Garantía señalado en el cuadro a comenzar desde el día de compra, siempre que el producto haya sido puesto en el mercado de forma legal.
Para hacer cualquier reclamación, por favor póngase en contacto con Western Digital en el número de teléfono indicado en el cuadro o ensupport@wdc.com, dentro del Periodo de Garantía, y facilite justificante de compra (donde conste la fecha y el lugar de compra así como la identidad del vendedor) y el nombre, tipo y número del producto. Podrá devolver el producto una vez obtenido un numero de autorización de devolución de material y cumpliendo con cualquier otra directriz indicada. Para mayor información consulte westerndigital.com/es-la/support.
Western Digital podrá optar entre reparar este producto o facilitarle un producto equivalente; en caso de no poder reparar ni sustituir el producto, Western Digital le devolverá el precio de compra. Western Digital no será responsable por los daños indirectos o directos (incluído pérdida de datos), o por los daños causados por el uso inapropiado (incluyendo el uso del producto en un dispositivo incompatible y el uso del producto contraviniendo las instrucciones), o por instalación inapropiada, reparación no profesional, alteración o accidente. La responsabilidad de Western Digital no excederá del precio que Vd. haya pagado por el producto, más los gastos necesarios incurridos para reclamar la garantía. Los productos Western Digital no deben ser utilizados en aplicaciones donde un fallo pudiera constituir un riesgo para la integridad física o la vida, como en sistemas de soporte o apoyo vital. WESTERN DIGITAL EXCLUYE CUALQUIER TIPO DE GARANTÍA EXPRESA O IMPLÍCITA EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY. EN CASO DE QUE WESTERN DIGITAL NO PUEDA EXCLUIR GARANTÍAS IMPLÍCITAS DE ACUERDO CON LA LEY APLICABLE, DICHAS GARANTÍAS IMPLÍCITAS TENDRÁN COMO MÁXIMO LA MISMA DURACIÓN QUE LA GARANTÍA EXPLÍCITA, SALVO QUE LA LEY DISPONGA OTRA COSA. EL TIEMPO DE DURACIÓN DE LA GARANTÍA APLICABLE A CUALQUIER PRODUCTO SUSTITUTIVO SERÁ EL QUE QUEDARA POR TRANSCURRIR DEL PERÍODO DE GARANTÍA DEL PRODUCTO ORIGINAL SUSTITUÍDO.
Es posible que las leyes nacionales, regionales o locales le otorguen otros derechos que no son afectados por esta garantía.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
Diese beschränkte Garantie findet auf neue G-Technology® HDD Datenspeicherprodukte Anwendung, die von einem autorisierten G-Technology-Händler durch den ursprünglichen Käufer für die reguläre Verwendung und nicht für den Wiederverkauf erworben wurden. G-Technology garantiert, dass ein durch die Garantie abgedecktes Produkt keine Material- und Verarbeitungsfehler aufweist, wobei die unten aufgeführten Ausnahmen gelten.
Abhängig vom Zeitpunkt und Ort des ursprünglichen Erwerbs ist diese beschränkte Garantie für 1 Jahr, 2 Jahre, 3 Jahre oder 5 Jahre gültig oder für einen festgelegten Zeitraum ab Kaufdatum. Ermitteln Sie die spezifisch für Ihr Produkt geltende Garantie unter https://www.westerndigital.com/es-es/support. Ein gültiger Kaufnachweis ist möglicherweise erforderlich, um den Anspruch auf Garantie zu belegen. Falls Sie nicht über einen gültigen Kaufnachweis verfügen, wird zum Ermitteln der Länge des Zeitraums der beschränkten Garantie das Datum verwendet, an dem das Produkt von G-Technology an den autorisierten Vertriebshändler verkauft wurde.
Die Abdeckung dieser beschränkten Garantie erstreckt sich nicht auf Schäden durch kommerzielle Verwendung, unsachgemäße Verwendung, Unfall, Veränderungen an Hardware oder Software, Manipulation, unangemessene physische Umgebung oder Betriebsumgebung, die nicht den Produktspezifikationen entspricht, unsachgemäße Wartung oder Versagen, das von einem Produkt verursacht wird, für das G-Technology nicht verantwortlich ist. Eine Garantie auf unterbrechungsfreien oder fehlerfreien Betrieb wird nicht gewährt. Eine Garantie für Datenverlust wird nicht gewährt; Sie müssen die auf Ihrem Produkt gespeicherten Daten regelmäßig auf einem separaten Speicherprodukt sichern. Produkte, deren Identifizierungsetikett entfernt oder verändert wurde, sind von der Garantie ausgeschlossen. G-TECHNOLOGY GEWÄHRT KEINE ANDEREN GEWÄHRLEISTUNGEN, EINSCHLIESSLICH, JEDOCH NICHT BESCHRÄNKT AUF KONKLUDENTE GEWÄHRLEISTUNGEN DER MARKTFÄHIGKEIT UND DER EIGNUNG FÜR EINEN BESTIMMTEN ZWECK. IN EINIGEN GERICHTSBARKEITEN IST DIE EINSCHRÄNKUNG KONKLUDENTER GEWÄHRLEISTUNGEN NICHT ZULÄSSIG, SODASS DIESE EINSCHRÄNKUNG MÖGLICHERWEISE NICHT AUF SIE ZUTRIFFT. G-Technology ist nicht dazu verpflichtet, Produkte an Sie zurückzuschicken, die nicht durch diese Garantie abgedeckt sind.
Falls Probleme mit einem Produkt auftreten, folgen Sie zunächst den von G-Technology oder Ihrem Wiederverkäufer bereitgestellten Anweisungen für die Fehlerbehebung. Damit Sie eine Leistung gemäß der beschränkten Garantie erhalten können, müssen Sie zuerst eine Rücksendegenehmigung und eine Zustelladresse anfordern, indem Sie sich an das entsprechende unter https://www.westerndigital.com/es-es/support aufgeführte G-Technology-Callcenter wenden. Sie müssen die durch die Garantie abgedeckte Festplatte unter Verwendung einer zugelassenen Verpackung an unser Logistikzentrum schicken. Verpackungsrichtlinien sind unter https://www.westerndigital.com/es-es/support verfügbar. Sie sind für die Bezahlung der mit dem Versand der Festplatte an unser Logistikzentrum verbundenen Transportkosten, Gebühren und Versicherungskosten verantwortlich. Entfernen Sie vor der Rücksendung alle persönlichen Daten vom Produkt.
G-Technology ersetzt die Festplatte mit einem gleichwertigen Ersatzteil und übernimmt dabei die Versandkosten. G-Technology behält sich vor, Ihr Produkt mit einem gebrauchten Produkt, das repariert wurde und den Anforderungen von G-Technology entspricht, zu ersetzen. Das Besitzrecht auf das Ersatzprodukt geht bei der Lieferung an das Beförderungsunternehmen am Versandort von G-Technology auf Sie über. Sie tragen die Verantwortung für den Import des Ersatzprodukts, falls zutreffend. G-Technology sendet die Originalfestplatte nicht zurück; Kunden sind selbst dafür verantwortlich, ihre Daten vor der Rücksendung auf ein anderes Medium zu übertragen. Datenwiederherstellung fällt nicht unter die Gewährleistungsansprüche und ist somit nicht Teil des Rücksendeverfahrens. G-Technology garantiert, dass die Ersatzprodukte den Gewährleistungszeitraum der Originalprodukte abdecken oder einen Gewährleistungszeitraum von 90 Tagen haben (hierbei gilt der jeweils längere Zeitraum).
G-TECHNOLOGY UND SEINE VERBUNDENEN UNTERNEHMEN, LIEFERANTEN, VERTRIEBSHÄNDLER UND WIEDERVERKÄUFER HAFTEN NICHT FÜR FOLGENDES: 1) KLAGEN VON DRITTEN GEGEN SIE FÜR SCHÄDEN (MIT AUSNAHME VON PERSONENSCHADEN, EINSCHLIESSLICH TOD, UND SACHSCHADEN), 2) VERLORENE ODER BESCHÄDIGTE DATEN ODER 3) BESONDERE, ZUFÄLLIGE ODER INDIREKTE SCHÄDEN ODER FÜR WIRTSCHAFTLICHE FOLGESCHÄDEN (EINSCHLIESSLICH ENTGANGENER GEWINNE ODER EINSPARUNGEN), SELBST WENN AUF DIE MÖGLICHKEIT DIESER SCHÄDEN HINGEWIESEN WURDE. IN EINIGEN GERICHTSBARKEITEN IST DIE EINSCHRÄNKUNG VON GEWÄHRLEISTUNG, ZUFÄLLIGEN SCHÄDEN ODER FOLGESCHÄDEN NICHT ZULÄSSIG, SODASS DIE OBEN ANGEGEBENEN EINSCHRÄNKUNGEN MÖGLICHERWEISE NICHT AUF SIE ZUTREFFEN.
DIESE BESCHRÄNKTE GARANTIE GEWÄHRT IHNEN BESTIMMTE GESETZLICHE RECHTE; ZUDEM KÖNNEN SIE ANDERE RECHTE HABEN, DIE JE NACH GERICHTSBARKEIT UNTERSCHIEDLICH SIND.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital는 최종 사용자에 해당하는 구매자(“귀하”)에게, 본 제품(본 제품과 함께 또는 본 제품에 대하여 제공되는 콘텐츠 또는 소프트웨어는 제외함)이 제조상 중대한 하자가 없고 Western Digital의 공식 제품 사양에 부합하며, 구매일로부터 표에 명시된 보증기간 동안 배포된 사용설명서에 따른 통상적인 사용에 적합함을 보증합니다. 단, 이러한 보증은 합법적으로 시장에 출하된 제품에 한합니다. 본 품질보증은 오로지 귀하 본인에게만 제공되는 것이며 타인에게 양도할 수 없습니다.
본 품질보증은 다음과 같은 용도 또는 기기와 관련한 제품의 사용에 대하여는 적용되지 아니합니다(Western Digital의 판단에 따름): (i) 통상적인 마모, (ii) 영상 모니터링, 보안 및 감시 기기, (iii) 인터넷 프로토콜/네트워크 카메라, (iv) 차량 내 기록 장치/대시보드(dashboard) 카메라/블랙박스 카메라, (v) 루프 비디오 디스플레이 장치, (vi) 연속 레코딩용 셋톱 박스 기기, (vii) 서버 등 연속 데이터 로깅 장치, 또는 (vii) 사용설명서에 따른 통상적인 사용 범위를 벗어난 부적절한 사용.
본 품질보증은 정품 Western Digital 제품에만 적용됩니다.
Western Digital 대쉬캠(아래 문단 참조)을 제외한 모든 Western Digital 제품에 대하여 품질보증 청구를 제기하고자 하실 경우 보증기간 내에 표에 기재된 전화번호 또는 support@wdc.com을 통해 Western Digital에 연락하시고 구매 증빙자료(구매 일자 및 장소, 재판매자 성명 명시)와 제품명, 제품유형 및 제품번호를 제공하여 주시기 바랍니다. 귀하께서는 우선 반품 승인 번호(Return Material Authorization number)를 받고 기재된 기타 지침에 따르신 후 제품을 반품하실 수 있습니다. 추가 정보는 westerndigital.com/ko-kr/support. 본 품질보증은 제품의 반환을 조건으로 제공됩니다. Western Digital로 반송되는 과정에서 발생하는 제품 분실 또는 손상에 대하여 Western Digital 는 책임지지 않습니다.
Western Digital 대쉬캠: Western Digital 대쉬캠 제품에 대하여 품질보증 청구를 제기하고자 하실 경우 구매처에 연락하시어 재판매자의 처리에 따라 주시기 바랍니다. 추가 정보는 Western Digital 글로벌 고객 센터(Western Digital Global Customer Care)에 연락하시거나 이곳을 클릭하십시오.
Western Digital는 재량으로 (1) 해당 제품을 수리하거나, 또는 성능이 동등하거나 더 우수한 새로운 수리/리퍼브 제품 또는 기타 등가 제품으로 교체해 드릴 수 있으며, (2) Western Digital가 해당 제품을 수리 또는 교환해 드릴 수 없는 경우, 구매가를 환불해 드립니다. 제품 교환시 Western Digital는 Western Digital 사양에 부합하도록 이전에 사용, 수리 또는 테스트되었던 제품으로 교환할 수 있습니다.
Western Digital는 간접적, 결과적 손해(데이터 손실 등), 부적절한 사용(호환되지 않는 장치에서 사용하는 경우 또는 사용법에 따르지 아니한 취급 등)이나 부적절한 설치, 비전문적 수리, 개조 또는 사고로 인한 손해에 대하여 책임지지 않습니다. Western Digital가 부담하는 일체의 책임은 본 품질보증에 한하며, 귀하께서 지불하신 금액과 귀하가 품질보증 청구를 제기하는데 필요한 비용의 합을 초과하지 않습니다. Western Digital 제품은 생명유지시스템 등 제품 고장이 상해 또는 사망을 초래할 수 있는 용도에 사용되어서는 안됩니다. Western Digital는 법적으로 허용되는 최대한의 한도에서 모든 명시적, 묵시적 보증을 부인합니다. Western Digital가 관련법에 따라 묵시적 보증을 부인할 수 없는 경우, 해당 묵시적 보증은 가능한 범위 내에서 명시적 보증의 존속기간으로 제한됩니다. 교환 제품의 보증기간은 원 제품의 잔여 보증기간으로 합니다. 일부 국가(또는 관할 구역)에서는 부수적 손해 또는 간접 손해의 제외 또는 제한을 허용하지 아니하므로 상기 제외 또는 제한사항이 귀하께 적용하지 않을 수 있습니다.
본 보증서는 귀하께 특정한 법적 권리를 부여합니다. 국가, 주 및 지역법에 따라 귀하께 본 보증서의 영향이 미치지 아니하는 여타 권리가 부여될 수 있습니다.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
本有限保固適用於原購買者自 G-Technology® HDD 授權經銷商購得，作一般用途、非供轉售的 G-Technology 儲存產品新品。 G-Technology 保證所保障的產品於用料與作工無瑕疵，惟有下列例外。
本有限保固之保障期間取決於原購買時間與地點，為期 1 年、2 年、3 年或 5 年，或自購買日期起之固定期間不等。 若要確認您所擁有產品的具體保固內容，請造訪 https://www.westerndigital.com/es-es/support。 您可能必須出示有效購買證明，確認合乎資格。 若您未持有有效購買證明，本有限保固期自 G-Technology 將產品出售予授權經銷商的日期起計。
本有限保固未涵蓋下列原因導致之損害：商業用途、濫用、意外、軟硬體改裝或變更、竄改、用於超出產品規格的不適當外在或操作環境、維護不當，或由非 G-Technology 負責之產品所造成的故障等。 本保固不擔保產品運作不中斷或無錯誤。 本保固不涵蓋資料遺失；您必須定期將儲存在產品中的資料備份到其他儲存產品。 產品識別標籤一經去除或塗改，保固即失效。 G-TECHNOLOGY 未提供任何其他形式之擔保，包括但不限於默示擔保或適售性及特定目的之適用性。 部分司法管轄區不允許對默示擔保有所限制，因此此限制條文可能不適用於您。 保固期已過之產品，G-Technology 無歸還予您的責任。
若您在產品的使用上遇到困難，尋求有限保固服務之前，請先進行 G-Technology 或轉銷商提供的疑難排解程序。 若要獲得有限保固服務，您必須先依照 https://www.westerndigital.com/es-es/support 所列資訊與合適的 G-Technology 電話客服中心聯繫，以索取「物資退回授權書」和運送地址。 您必須使用經過核准的包裝材料將保固範圍內的硬碟機送回本公司的物流中心。 如需包裝材料指導原則，請查看 https://www.westerndigital.com/es-es/support。 您必須支付運送硬碟機到本公司物流中心的一切相關運費、稅金與保險費。 送回產品之前，您應移除其中一切個人資訊。
G-Technology 將以相同功能之替代產品更換該硬碟機，並負擔運費。 G-Technology 可能將您的產品更換為經修復與測試、符合 G-Technology 規格之二手產品。 更換的產品自 G-Technology 出貨點交付貨運業者起，所有權即歸屬於您。 更換的產品如適用於進口規定，由您負責相關事宜。 G-Technology 恕不歸還原硬碟機，因此您須在送回產品前，自行將資料移至其他媒體。 資料復原不在本有限保固涵蓋範圍，亦非退貨程序之一部分。 G-Technology 保證，更換之產品仍享有原產品剩餘之保固期限，或 90 天之保固期限，取其較長者。
針對下列法律責任，G-TECHNOLOGY 及其關係企業、供應商、經銷商與轉銷商概不負責：1) 第三方因損害向您求償 (死亡與個人實體財產等人身傷害除外)；2) 您的資料遺失或受損；或 3) 就特殊、附隨或間接損害，或一切經濟性質之衍生性損害 (包括利潤或儲蓄損失) 之賠償，即使預先得知有此可能亦然。 部分司法管轄區不允許對法律責任、附隨性損害或衍生性損害賠償設限，因此上述限制條文可能不適用於您。
本有限保固賦予您特定法律權利，依照各司法管轄區不同，您可能也有其他權利。
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital poskytuje kupujícímu konečnému uživateli („Vy”) tuto záruku, že tento výrobek („Výrobek”) s výjimkou obsahu a/nebo software dodaného s Výrobkem bude prostý podstatných výrobních vad, bude odpovídat zveřejněným specifikacím výrobků Western Digital a bude způsobilý pro běžné užívání v souladu se zveřejněnými pokyny po dobu trvání Záruční doby specifikované v tabulce počínající dnem nákupu za předpokladu, že Výrobek byl uveden na trh v souladu s právními předpisy. Tato záruka je poskytována pouze Vám a je nepřenosná.
Tato záruka nepokrývá užívání Výrobku v souvislosti s následujícími druhy užívání nebo zařízeními (podle určení Western Digital): (i) běžné opotřebení, (ii) videosledování, bezpečnostní účely, sledovací zařízení, (iii) internetové/síťové kamery, (iv) zařízení pro nahrávání uvnitř automobilu / kamery na palubní desku / kamery černých skříněk, (v) zobrazovací zařízení přehrávající video ve smyčce, (vi) set top boxy pro kontinuální nahrávání, (vii) zařízení pro kontinuální zápis dat jako např. servery nebo (viii) jiné excesivní způsoby užívání přesahující běžné užívání v souladu se zveřejněnými pokyny.
Tato záruka se vztahuje pouze na originální výrobky Western Digital®. Pouze pro spotřebitele z Evropského hospodářského prostoru (EHP): Western Digital Technologies, Inc., ani jeho přidružené společnosti (dále jen “WDT”) nebudou poskytovat podporu ve vztahu k jakýmkoli výrobkům, které nebyly dovezeny nebo uvedeny na trh v Evropském hospodářském prostoru společností WDT nebo s jejím souhlasem a nebyly prodány prostřednictvím autorizované sítě.
Pro uplatnění reklamace prosím kontaktujte Western Digital na telefonním čísle uvedeném v tabulce nebo na support@SanDisk.com po dobu Záruční doby, poskytněte doklad o nákupu (uvádějící datum a místo nákupu a název prodejce) a uveďte název výrobku, typ a číslo. Výrobek můžete vrátit poté, co obdržíte číslo oprávnění k vrácení materiálu (Return Material Authorization number) a při dodržení jakýchkoli dalších uvedených pokynů. Pro bližší informace navštivte westerndigital.com/cs-cz/support. Tato záruka je podmíněna vrácením Výrobku. Western Digital neodpovídá za ztrátu nebo poškození jakéhokoli Výrobku během přepravy.
Western Digital je oprávněn podle své volby: (1) opravit nebo (2) vyměnit Výrobek za nový, opravený nebo repasovaný Výrobkem téže nebo větší kapacity nebo jiný ekvivalentní výrobek. V Případě výměny je Western Digital oprávněn vyměnit Výrobek za jiným dříve použitý, opravený a testovaný tak, aby vyhověl specifikacím Western Digital.
Western Digital neodpovídá za nepřímou nebo následnou škodu (včetně ztráty dat) ani za škodu způsobenou nevhodným užíváním (včetně užití v nekompatibilním zařízení nebo způsobem užití, který je jinak v rozporu s pokyny) nebo nesprávnou instalací, neodbornou opravou, úpravou nebo škodu náhodně vzniklou. Výše uvedené představuje úplný rozsah odpovědnosti Western Digital, která nepřesáhne cenu, kterou jste za produkt zaplatil(a) včetně nákladů nezbytných pro uplatnění práv ze záruky. Výrobky Western Digital je zakázáno užívat v zařízeních, kde by selhání mohlo ohrozit zdraví nebo život, jako např. systémy pro udržení života. WESTERN DIGITAL VYLUČUJE V PLNÉM ROZSAHU DOVOLENÉM PRÁVNÍMI PŘEDPISY JAKÉKOLI VÝSLOVNÉ NEBO IMPLICITNÍ ZÁRUKY. V PŘÍPADECH, KDY WESTERN DIGITAL NENÍ OPRÁVNĚN VYLOUČIT PODLE PŘÍSLUŠNÝCH PŘEDPISŮ IMPLICITNÍ ZÁRUKY, TAKOVÉ IMPLICITNÍ ZÁRUKY JSOU OMEZENY NA DOBU TRVÁNÍ VÝSLOVNÉ ZÁRUKY. TRVÁNÍ ZÁRUKY U VYMĚNĚNÉHO VÝROBKU BUDE OMEZENO NA ČÁST ZÁRUČNÍ DOBY, KTERÁ ZBÝVALA V PŘÍPADĚ VAŠEHO PŮVODNÍHO VÝROBKU. NĚKTERÉ STÁTY (NEBO JURISDIKCE) NEUMOŽNUJÍ VYLOUČENÍ NEBO OMEZENÍ ODPOVĚDNOSTI ZA VEDLEJŠÍ NEBO NÁSLEDNOU ŠKODU, PROTO SE VÝŠE UVEDENÉ VYLOUČENÍ NEBO OMEZENÍ NEMUSÍ VE VAŠEM PŘÍPADĚ UPLATNIT.
Tato omezená záruka Vám poskytuje specifická práva. Národní, státní nebo místní právní předpisy Vám mohou poskytovat jiná práva, která nejsou touto zárukou dotčena.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital （WD）はお客様のビジネスを尊重し、常に最高のサービスを提供できるように努めています。
WDの正規代理店または正規販売店から購入したWestern Digital or WD brand HDDの製品(以下「製品」)でない限り、弊社からの限定保証は適用されません。代理店が製品を販売店へ販売し、その後後販売店経由でエンドユーザー様へ売却する場合もあります。その場合の保証に関する情報または受けられるサービス内容については、下記内容ご参照ください。製品保証については、当該対象製品がWDより最初に出荷された各地域にある、正規返品センター(保証対象地域は、カナダ、米国、中南米、ヨーロッパ、中東、アフリカ、アジア太平洋、インドおよびタイに特定)へ戻された製品でない限り、保証サービスは適用されないものとし、各地域特有の黙示的保証が含まれる場合もあります。
製品をシステムメーカーのシステムに組み込まれた部品として購入した場合、WD はいかなる保証も付与しません。保証サービスについては、購入場所またはシステムメーカーに直接お問い合わせください。
製品をオーストラリアとニュージーランドから購入されたお客様は、https://support-es.wd.com/app/Warranty_Policy で保証範囲をご覧ください。それ以外のお客様については、保証範囲は以下のとおりです。
WD に返却承認（RMA）番号を直接問い合わせない限り、いかなる製品もWDに直接返送しないでください。製品に故障があると判断された場合、お客様にはRMA番号と製品返却手続きが通知されます。承認のない返却、すなわちRMA番号が発行されていない場合は、お客様の費用負担にてお客様に戻されます。承認された返却は、認定された発送用コンテナに梱包し、RMA記載の住所宛てに、保険をかけて元払いにて送付してください。購入時の箱および梱包材料は、製品を保管あるいは発送する場合に備えて保管しておいてください。検査の結果、返品された製品に詐欺の嫌疑がある場合や、製品が偽造品であると判断された場合、WDは独自の裁量においてそのような製品を没収したり、必要なその他の手続きを実行する権利を持ちます。RMAを申請する場合は ここをクリックしてください。
WDの限定保証は、下記に示す制限のもとで、材質や作業上の欠陥がなく、また対象製品のWD仕様に準拠していることを保証します。
救済の制限
いかなる不良/欠陥製品に対する排他的救済については、当該不良/欠陥製品の修理または交換に限られるものとします。
なお救済の対象不良/欠陥製品およびその組み合わせについては、弊社独自の裁量により決定されるものします。WDは不良/欠陥製品と決定してから、当該不良/欠陥製品の修理または交換するまで、妥当な期限を設定できるものとします。本制限保証内におけるWD社から提供する交換製品は、新規または交換可能部品を使用して製造されるものとします。WDの製品保証は、修理または交換製品に対して製品購入当初設定されていた保証期間、あるいは修理または交換製品の出荷日より90日間のいずれか長い方が適用されるものとします。
損害の制限
不良/欠陥製品におけるWDの賠償責任は、いかなる場合においても当該不良/欠陥製品の購入価格を超過しないものとします。本賠償責任制限は、万が一WDがいなかる不良/欠陥製品の修理/交換ができない、またはしなかった場合にも適用され、その場合特定目的に対するお客様の排他的救済は履行されないものとします。
非間接的損害またはその他の損害について
本保証契約での他の事項に拘らず、WDは(I) 不良/欠陥製品の購入価格を超過する金額、または(II)いかなる、通常、間接的、懲罰的、付随的あるいは特別損害に関するすべての契約、過失、厳格責任やその他の法的/衡平法上の論理下において、一切の法的責任は負わないものとします。これらの免責事項には、記録データの損失、製品使用の中断、損失データの修復にかかる費用、すべての製品に関する利益損失および取り付け/取り外し、製品交換時の取り付け、および検査、試験または障害発生による再設計や欠陥/不良要因による修理/交換にかかるすべての費用も含まれるものとします。ただし本条項の内容は、対人賠償に関する責任についてはこの限りでないものとします。
米国では州によって偶発的または間接的損害に対する免責、および制限が認められていないため、上記で記載されている免責事項が適用されない場合もあります。本製品保証によりお客様に特定の法的権限を付与するとともに、州によって異なるその他の法的権限も付与される場合があるものとします。
製品の使用
WDは、返送された製品に対してWDが次のように判断したもの対しては責任を負いません。
保証の追加制限
Western Digitalの保証は、不適切にパッケージ化、改変、または物理的に破損した製品を対象としません。 製品は受領時に検査されます。 Western Digitalが保証の申し立てを受け付けない製品は以下の通りです。
製品日付コードの後にアルファベット文字が記載されている場合（例：05 Apr 99 X）、 製品は再認定されたことを示し、新品として販売された製品のみに適用されるWDの保証の対象ではありません。
「コンポーネントドライブ」（WDが販売しているが、Western Digitalが組み立てやブランド化したRetail Kitsの一部としては同梱されていない内蔵ハードディスクドライブ）として販売される内蔵ドライブと共に、Western Digitalにより組み立てブランド化されているRetail Kitsは製品保証付きです。基本的な製品保証情報については、次の保証表を参照してください。売買取引の種類によって、製品の保証は、以下に示す一般的な保証情報と異なる場合があります。
注：
製品保証期間は正規販売店または正規代理店が発行した購入レシートの表示日付に開始し、本製品ドキュメントに記載される期間のみ継続します。
この保証の適用対象となり、開始日を実証するには購入の証拠が必要になります。本製品の保証を確認し、購入日をアップデート（必要な場合）するには、弊社オンラインの保証ステータス確認サービスをご利用ください。米国の一部の州では、黙示保証の期間に関する制限を認めていないため、お客様に上記制限が適用されない場合があります。
製品保証の記載については本製品のマニュアルを参照してください。本製品のマニュアルは、正規販売店もしくは代理店、またはWDのウェブサイトから入手できます。
WDの製品保証書面を超えて拡大適用される保証はありません。WDは本製品に関して、商品性、特定目的への適合性、権利非侵害の黙示保証を含む、他のすべての明示または黙示保証を放棄します。米国の一部の州では、黙示保証の除外を認めていないため、お客様に上記の除外が適用されない場合があります。
再認定製品
WDの再認定製品はお客様からの返品ユニットで構成され、修復される場合があります。すべての製品は再認定品として販売される前にテストされ、WDの厳格な品質基準を満たすという判断が下されます。一部の再認定製品はマーク、傷その他のわずかな摩耗を伴う可能性があることにご留意ください。
WDストアWebサイトからの再認証製品の購入：
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
La presente Garantía limitada se aplica a los nuevos productos de almacenamiento de G-Technology® HDD adquiridos a través de un distribuidor autorizado de G-Technology por el comprador original para su uso habitual y no para su reventa. G-Technology garantiza que el producto incluido está libre de defectos materiales o de fabricación, a excepción de los indicados más adelante.
La presente garantía limitada tiene una duración de 1, 2, 3 o 5 años (según corresponda), o durante un periodo de tiempo determinado desde la fecha de la compra, en función de cuándo y dónde se realizara la compra original. Para determinar específicamente la duración de la garantía de su producto G-Technology, visite https://www.westerndigital.com/es-es/support. Puede que necesite un comprobante de compra para demostrar su validez. Si no dispone de un comprobante de compra válido, la vigencia de la garantía limitada se calculará tomando como referencia la fecha de venta de G-Technology al distribuidor autorizado.
La presente garantía limitada no cubre los daños resultantes del uso comercial, uso inadecuado, accidentes, modificaciones o alteraciones del hardware o el software, manipulación, uso en entornos operativos o físicos no apropiados que sobrepasen las especificaciones del producto, mantenimiento incorrecto o fallos ocasionados por un producto del que G-Technology no se hace responsable. No se garantiza un funcionamiento ininterrumpido o libre de errores. No se proporciona ningún tipo de garantía con respecto a las pérdidas de datos. Deberá realizar regularmente copias de seguridad de los datos almacenados en el producto que deberá guardar en un producto de almacenamiento independiente. No se proporciona ningún tipo de garantía con respecto a productos cuyas etiquetas de identificación hayan sido alteradas o retiradas. G-TECHNOLOGY NO PROPORCIONA NINGÚN TIPO DE GARANTÍAS, INCLUIDAS, ENTRE OTRAS, LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD E IDONEIDAD PARA UN FIN ESPECÍFICO. PUEDE QUE EN ALGUNAS JURISDICCIONES NO SE ADMITA LA LIMITACIÓN DE LAS GARANTÍAS IMPLÍCITAS, POR ESTE MOTIVO, PUEDE QUE DICHA LIMITACIÓN NO SEA APLICABLE EN SU CASO. G-Technology no se ha responsable de la devolución de productos no cubiertos por la garantía.
Si tiene problemas con un producto, antes de solicitar el servicio de garantía limitada, siga las instrucciones de solución de problemas proporcionadas por G-Technology o su distribuidor. Para obtener servicios de garantía limitada, primero debe obtener una autorización de devolución de materiales y la dirección de envío poniéndose en contacto con el centro de atención al cliente de G-Technology en https://www.westerndigital.com/es-es/support. Deberá devolver la unidad de disco duro cubierta por la garantía a nuestro centro de logística utilizando un embalaje aprobado para tal efecto. Para obtener más información sobre las instrucciones de embalaje, visite: https://www.westerndigital.com/es-es/support. Deberá hacerse cargo de cualquier gasto, impuesto o seguro asociado con el transporte al enviar la unidad a nuestro centro de logística. Asimismo, deberá eliminar toda la información personal del producto antes de su envío.
G-Technology sustituirá la unidad con un producto funcionalmente equivalente, pagando el transporte por anticipado. G-Technology podría sustituir su producto con uno usado, reparado y probado para cumplir las especificaciones de G-Technology. Tendrá el derecho de propiedad del producto de sustitución en el momento de la entrega ante el servicio de transporte en el punto de envío de G-Technology. Si se aplica, usted será responsable de la importación del producto de sustitución. G-Technology no devolverá la unidad original, por lo que usted será el responsable de transferir los datos a otro soporte antes de la devolución. Esta garantía no cubre la recuperación de datos y no forma parte del proceso de devolución. G-Technology extiende al producto de sustitución el resto del período de garantía del producto original o una garantía de 90 días, lo que suceda más tarde.
G-TECHNOLOGY Y SUS AFILIADOS, PROVEEDORES, DISTRIBUIDORES Y REVENDEDORES NO SE HACEN RESPONSABLES DE LO SIGUIENTE: 1) RECLAMACIONES QUE TERCEROS INTERPONGAN CONTRA USTED POR DAÑOS (DISTINTOS DE DAÑOS CORPORALES, INCLUIDA LA MUERTE, Y DAÑOS TANGIBLES A PROPIEDADES PERSONALES); 2) PÉRDIDAS DE O QUE PUEDAN SUFRIR SUS DATOS O BIEN, 3) DAÑOS ESPECIALES, INCIDENTALES O INDIRECTOS O DAÑOS ECONÓMICOS RESULTANTES (INCLUIDAS LAS PÉRDIDAS DE BENEFICIOS O AHORROS), INCLUSO SI SE INFORMÓ DE DICHA POSIBILIDAD. PUEDE QUE EN ALGUNAS JURISDICCIONES NO SE PERMITA LAS LIMITACIONES DE RESPONSABILIDAD, DAÑOS INCIDENTALES O DAÑOS RESULTANTES, POR LO QUE ES POSIBLE QUE DICHAS LIMITACIONES NO SEAN APLICABLES EN SU CASO.
LA PRESENTE GARANTÍA LIMITADA LE OTORGA DERECHOS LEGALES ESPECÍFICOS Y PUEDE QUE DISPONGA DE OTROS DERECHOS QUE PUEDEN VARIAR DE UNA JURISDICCIÓN A OTRA.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
Niniejsza ograniczona gwarancja dotyczy nowych pamięci masowych G-Technology® HDD zakupionych u autoryzowanego dystrybutora G-Technology, nabytych oryginalnie z zamiarem normalnego użytkowania i nieprzeznaczonych do odsprzedaży. G-Technology gwarantuje, że objęty gwarancją produkt jest wolny od wad materiałowych i wad wykonania, z zastrzeżeniem sytuacji określonych poniżej.
Niniejsza ograniczona gwarancja trwa przez 1 rok, 2 lata, 3 lata lub 5 lat lub przez określony czas od daty zakupu, w zależności od tego, kiedy i gdzie dokonano pierwotnego zakupu. W celu określenia, jaką gwarancją objęty jest posiadany produkt G-Technology, należy odwiedzić stronę https://www.westerndigital.com/es-es/support. Weryfikacja uprawnień może wymagać ważnego dowodu zakupu. W przypadku braku ważnego dowodu zakupu okres ograniczonej gwarancji będzie liczony od daty sprzedaży produktu przez G-Technology autoryzowanemu dystrybutorowi.
Ograniczona gwarancja nie obejmuje uszkodzeń powstałych w wyniku użytkowania komercyjnego, nieprawidłowego użytkowania, modyfikacji lub zmian sprzętu lub oprogramowania, ingerencji, użytkowania w niewłaściwym fizycznym lub operacyjnym środowisku nieokreślonym w danych technicznych produktu, niewłaściwej konserwacji lub awarii spowodowanej przez produkt, za który nie odpowiada G-Technology . Nie udziela się gwarancji nieprzerwanego ani bezbłędnego działania produktu. Nie udziela się gwarancji na utratę danych – dane przechowywane w produkcie należy regularnie archiwizować w na osobnym nośniku pamięci. Nie udziela się gwarancji na produkt z usuniętymi ani zmienionymi etykietami identyfikacyjnymi. G-TECHNOLOGY NIE UDZIELA ŻADNYCH INNYCH GWARANCJI, W TYM RÓWNIEŻ DOMNIEMANYCH GWARANCJI WARTOŚCI HANDLOWEJ ANI PRZYDATNOŚCI DO OKREŚLONEGO CELU. NIEKTÓRE SYSTEMY PRAWNE NIE UMOŻLIWIAJĄ OGRANICZENIA GWARANCJI DOROZUMIANYCH, WIĘC OGRANICZENIE TO MOŻE NIE STOSOWAĆ SIĘ W KAŻDYM PRZYPADKU. G-Technology nie odpowiada za zwrot produktów, które nie są objęte gwarancją.
W przypadku problemów z produktem przed skontaktowaniem się z serwisem gwarancyjnym należy wykonać czynności przedstawione w procedurach dotyczących rozwiązywania problemów dostarczonych przez G-Technology lub sprzedawcę. Aby skorzystać z serwisu gwarancyjnego, należy w pierwszej kolejności uzyskać Upoważnienie do Zwrotu Materiałów oraz adres wysyłki, kontaktując się z właściwym Centrum Obsługi Klienta G-Technology na stronie https://www.westerndigital.com/es-es/support. Należy dokonać zwrotu objętego gwarancją i odpowiednio zapakowanego dysku twardego w naszym centrum logistycznym. Wskazówki dotyczące opakowania podano pod adresem https://www.westerndigital.com/es-es/support. Należy wnieść wymagane opłaty transportowe, celne oraz ubezpieczenie transportu dysku do naszego centrum logistycznego. Przed dokonaniem zwrotu należy wykasować z produktu wszelkie dane osobowe i informacje prywatne.
G-Technology dokona wymiany dysku na jego odpowiednik o takiej samej funkcjonalności (opłata za przesyłkę uiszczona). G-Technology może wymienić dany produkt na produkt, który był wcześniej używany, naprawiany lub testowany pod kątem zgodności ze specyfikacją G-Technology. Klient otrzymuje prawo do korzystania z zastępczego produktu w momencie dostarczenia go do przewoźnika w punkcie wysyłkowym G-Technology. Klient odpowiada za import zastępczego produktu (jeśli ma to zastosowanie). G-Technology nie zwraca oryginalnego dysku, w związku z tym przed dokonaniem zwrotu klient powinien przenieść swoje dane na inny nośnik. Ta ograniczona gwarancja nie obejmuje odzyskiwania danych. Nie jest ono także uwzględnione w procesie zwrotu produktu. G-Technology gwarantuje, że zastępczy produkt będzie objęty gwarancją oryginalnego produktu przez czas pozostały do końca jej obowiązywania lub przez 90 dni (zależnie od tego, który okres jest dłuższy).
FIRMA G-TECHNOLOGY ORAZ JEJ PODMIOTY STOWARZYSZONE, DOSTAWCY, DYSTRYBUTORZY ORAZ SPRZEDAWCY NIE PONOSZĄ ODPOWIEDZIALNOŚCI ZA: 1) ROSZCZENIA OSÓB TRZECICH DOTYCZĄCE SZKÓD WYRZĄDZONYCH PRZEZ WŁAŚCICIELA (POZA USZKODZENIAMI CIAŁA, W TYM ŚMIERCIĄ, ORAZ SZKODAMI RZECZOWYMI; 2) UTRATĘ LUB USZKODZENIE DANYCH WŁAŚCICIELA; ANI 3) SZKODY SZCZEGÓLNE, UBOCZNE LUB POŚREDNIE ANI ŻADNE EKONOMICZNE SZKODY NASTĘPCZE (W TYM RÓWNIEŻ UTRATĘ DOCHODÓW LUB OSZCZĘDNOŚCI), NAWET JEŚLI POINFORMOWANO NAS O MOŻLIWOŚCI ICH WYSTĄPIENIA. NIEKTÓRE SYSTEMY PRAWNE NIE UMOŻLIWIAJĄ OGRANICZENIA ODPOWIEDZIALNOŚCI, SZKÓD UBOCZNYCH LUB NASTĘPCZYCH, WIĘC POWYŻSZE OGRANICZENIA MOGĄ NIE MIEĆ ZASTOSOWANIA W KAŻDYM PRZYPADKU.
NINIEJSZA OGRANICZONA GWARANCJA NADAJE WŁAŚCICIELOWI OKREŚLONE UPRAWNIENIA. W ZALEŻNOŚCI OD SYSTEMU PRAWNEGO WŁAŚCICIELOWI MOGĄ PRZYSŁUGIWAĆ RÓWNIEŻ INNE UPRAWNIENIA.
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Firma Western Digital ("WD") dziękuje za zakup produktu i zawsze stara się zapewnić Klientom jak najlepszą obsługę.
Firma WD udziela ograniczonej gwarancji tylko wtedy, gdy produkt Western Digital or WD brand HDD ("Produkt") został zakupiony u autoryzowanego dystrybutora lub sprzedawcy detalicznego. Dystrybutorzy mogą sprzedawać produkty resellerom, którzy następnie sprzedają produkty użytkownikom końcowym. Poniżej można przeczytać informacje o gwarancji lub otrzymać pomoc. Obsługa gwarancyjna wymaga zwrotu produktu do autoryzowanego serwisu gwarancyjnego w danym regionie (regiony gwarancyjne są następujące: Kanada, Stany Zjednoczone, Ameryka Łacińska, Europa, Bliski Wschód, Afryka, Azja i Pacyfik, Indie i Tajlandia), do którego produkt został najpierw wysłany przez WD (mogą obowiązywać regionalne warunki gwarancji).
Jeżeli produkt został kupiony jako element zintegrowany z systemem przez producenta systemu, WD nie zapewnia ograniczonej gwarancji. Proszę skontaktować się bezpośrednio z miejscem zakupu lub producentem, aby poddać produkt serwisowi gwarancyjnemu.
Żaden zapis niniejszej gwarancji nie zmienia ani nie wyklucza praw przysługujących użytkownikowi w ramach ustawy o konkurencji i konsumentach (Australia) lub ustawy o gwarancjach konsumenckich (Nowa Zelandia). Niniejsza gwarancja przedstawia preferowane przez firmę WD sposoby realizowania roszczeń gwarancyjnych, zapewniające ich szybką i łatwą obsługę.
Produkt nie jest niniejszym objęty żadną inną gwarancją (jawną lub domniemaną prawem), w tym gwarancjami określonymi ustawą o sprzedaży towarów. Jeśli produkt został zakupiony w Nowej Zelandii w celach biznesowych, użytkownik przyjmuje do wiadomości, że nie ma zastosowania nowozelandzka ustawa o gwarancjach konsumenckich.
W Australii nasze towary są objęte gwarancjami, których nie można wykluczyć australijskim prawem konsumenckim. Użytkownik ma prawo do wymiany lub zwrotu pieniędzy w przypadku poważnej usterki oraz zadośćuczynienia za inne straty i szkody, które w uzasadnionym zakresie można było przewidzieć. Ma również prawo do wymiany lub naprawy towaru, jeśli towar nie jest zadowalającej jakości a usterka nie stanowi usterki poważnej. O tym, czym jest usterka poważna, mówi australijskie prawo konsumenckie.
Gwarancja
Firma WD gwarantuje, że produkt, w trakcie normalnego użytkowania, będzie wolny od wad materiałowych i wykonania przez poniżej wskazany okres, chyba że przepisy prawa nakazują inaczej, i że zachowa zgodność ze specyfikacją WD. Aby ustalić okres gwarancji na posiadany produkt, kliknij https://support-es.wd.com/app/Warranty_Policy. Okres gwarancji liczony jest od dnia zakupu u autoryzowanego dystrybutora lub resellera (data widniejąca na paragonie). Aby skorzystać z obsługi gwarancyjnej, konieczne jest przedstawienie dowodu zakupu poświadczającego datę rozpoczęcia okresu gwarancyjnego. Serwis gwarancyjny zostaje wyświadczony tylko wtedy, gdy produkt zostanie zwrócony do autoryzowanego dystrybutora lub resellera albo regionalnego punktu serwisowego WD — tam, gdzie produkt został pierwotnie dostarczony przez WD. WD, wedle własnego uznania, może oferować możliwość zakupu rozszerzonej gwarancji. Firma WD nie ponosi żadnej odpowiedzialności za jakiekolwiek zwrócone produkty, jeśli ustali, że (i) produkt nie został zakupiony u autoryzowanego dystrybutora lub autoryzowanego sprzedawcy; (ii) produkt był używany niezgodnie ze specyfikacjami i instrukcjami firmy WD; (iii) produkt był używany niezgodnie z jego przeznaczeniem lub (iv) produkt został skradziony z firmy WD, oraz jeśli rzekoma wada a) nie występuje, b) nie może zostać odpowiednio usunięta z powodu uszkodzeń, jakie wystąpiły, zanim firma WD otrzymała produkt lub c) wynika z niewłaściwego użytkowania, nieprawidłowej instalacji, modyfikacji (w tym usunięcia lub uszkodzenia etykiet i otwarcia lub usunięcia zewnętrznej obudowy, w tym ramy montażowej, chyba że produkt znajduje się na liście nielicznych produktów podlegających naprawie przez użytkownika, a określona modyfikacja mieści się w zakresie odpowiednich instrukcji, zgodnie z informacjami na stronie internetowej https://support-es.wd.com), wypadku lub nieprawidłowej obsługi, przed otrzymaniem go przez firmę WD.
PRODUKTY SKOMPLIKOWANE I DELIKATNE MOGĄ CZASEM ULEGAĆ USTERKOM Z POWODU (A) WARUNKÓW ZEWNĘTRZNYCH, W TYM NIEPRAWIDŁOWEJ OBSŁUGI, WYSTAWIENIA NA DZIAŁANIE CIEPŁA, ZIMNA LUB WILGOTNOŚCI ALBO W WYNIKU USTEREK ZASILANIA LUB (B) WAD WEWNĘTRZNYCH. TAKIE USTERKI MOGĄ SPOWODOWAĆ UTRATĘ, USZKODZENIE, USUNIĘCIE LUB ZMIANĘ DANYCH. ODPOWIEDZIALNOŚĆ ZA UTRATĘ, USZKODZENIE, USUNIĘCIE LUB PRZEKŁAMANIA DANYCH NIEZALEŻNIE OD PRZYCZYNY WYSTĄPIENIA TAKICH PROBLEMÓW PONOSI UŻYTKOWNIK. UŻYTKOWNIK JEST RÓWNIEŻ ODPOWIEDZIALNY ZA WYKONYWANIE KOPII ZAPASOWYCH DANYCH I OCHRONĘ DANYCH PRZED UTRATĄ, USZKODZENIEM, USUNIĘCIEM LUB PRZEKŁAMANIAMI. UŻYTKOWNIK ZGADZA SIĘ WYKONYWAĆ KOPIE ZAPASOWE WSZYSTKICH DANYCH PRZECHOWYWANYCH W PRODUKCIE NA BIEŻĄCO ORAZ WYKONAĆ KOPIĘ ZAPASOWĄ DANYCH PRZED PODDANIEM PRODUKTU NAPRAWIE LUB INNYM CZYNNOŚCIOM SERWISOWYM PRZEZ FIRMĘ WD.
Jeśli w Australii produkt nie został zakupiony w sposób zwykły, tzn. z przeznaczeniem do użytku osobistego lub domowego (w charakterze konsumpcyjnym), pod warunkiem jeśli jest to uzasadnione i sprawiedliwe, WD ogranicza odpowiedzialność do wymiany produktu lub dostarczenia produktu zastępczego lub lepszego.
Niniejsza gwarancja ma zastosowanie dla naprawionych lub wymienionych produktów w odpowiednim okresie oryginalnej gwarancji lub dziewięćdziesięciu (90) dni od daty wysyłki naprawionego lub wymienionego produktu, w zależności od tego, który będzie dłuższy. Niniejsza gwarancja jest wyłączną gwarancją firmy WD i obejmuje tylko produkty sprzedawane jako nowe.
Warunki serwisowania
Firma WD dziękuje za zakup produktu i zawsze stara się zapewnić Klientom jak najlepszą obsługę. W razie wystąpienia problemów prosimy o skontaktowanie się z nami, abyśmy mogli podjąć próbę ich rozwiązania, zanim zwrócą Państwo produkt. Odpowiedź na większość pytań dotyczących pomocy technicznej można znaleźć w naszej Bazie wiedzy albo za pośrednictwem poczty e-mail na stronie internetowej https://support-es.wd.com. Jeśli te zasoby nie zawierają poszukiwanej odpowiedzi, prosimy skontaktować się z firmą WD telefonicznie, wybierając odpowiedni numer telefonu z listy dostępnej po kliknięciu łącza: https://www.westerndigital.com/pl-pl/support/international-phone-numbers
Aby wprowadzić zgłoszenie obsługi gwarancyjnej, najpierw należy skontaktować się ze sprzedawcą, u którego pierwotnie zakupiono produkt. W przypadku niemożności skontaktowania się ze sprzedawcą, u którego produkt został pierwotnie zakupiony, należy odwiedzić naszą stronę internetową pomocy technicznej pod adresem https://support-es.wd.com, gdzie można zasięgnąć informacji o obsłudze serwisowej lub autoryzacji zwrotu materiału (RMA, Return Material Authorization). Po ustaleniu, że produkt jest wadliwy, zostanie wydany numer RMA i instrukcje zwrotu produktu. Zwrot nieautoryzowany (tj. taki, dla którego nie wydano numeru RMA) zostanie odesłany na koszt adresata. Uprawnione zwroty należy przesyłać w zatwierdzonym opakowaniu transportowym, opłacone i ubezpieczone, na adres podany w dokumentacji zgłoszenia RMA. Jeśli po otrzymaniu potwierdzenia roszczenia gwarancyjnego firma WD lub dealer, u którego zakupiono produkt, uzna zasadność takiego roszczenia, WD lub dealer — wedle własnego wyboru — naprawia lub wymienia produkt na odpowiedni lub lepszy, ewentualnie zwraca jego koszt zakupu. Użytkownik jest odpowiedzialny za pokrycie wszelkich kosztów związanych z roszczeniem w ramach niniejszej gwarancji. Przywileje dostępne dla użytkownika w ramach niniejszej gwarancji są przywilejami dodatkowymi oprócz tych przysługujących w ramach australijskiej ustawy o konkurencji i konsumentach oraz nowozelandzkiej ustawy konsumenckiej.
W celu przechowywania lub wysyłki produktu firmy WD należy zachować oryginalne pudełko i opakowanie. Aby ustalić okres gwarancji, należy sprawdzić termin jej upływu (wymagany jest numer seryjny) na stronie internetowej https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
Żaden produkt nie może zostać bezpośrednio zwrócony do WD bez uprzedniego skontaktowania się z WD w celu uzyskania numeru autoryzacji zwrotu materiału ("RMA"). Po ustaleniu, że produkt jest wadliwy, zostanie wydany numer RMA i instrukcje zwrotu produktu. Zwrot nieautoryzowany (tj. taki, dla którego nie wydano numeru RMA) zostanie odesłany na koszt adresata. Uprawnione zwroty należy przesyłać opłacone i ubezpieczone, na adres podany w RMA w zatwierdzonym opakowaniu transportowym. W celu przechowywania lub wysyłki produktu należy zachować oryginalne pudełko i opakowanie. Jeśli po sprawdzeniu zwróconego Produktu WD podejrzewa oszustwo lub fałszerstwo Produktu, WD może — wedle własnego uznania — skonfiskować taki Produkt lub podjąć inne czynności, które uzna za słuszne. Aby zażądać wniosku RMA, kliknij tutaj.
Objęte embargiem kraje bez dostępu do usługi RMA
Aktualne regulacje rządowe Stanów Zjednoczonych nie pozwalają nam na współpracę z klientami z następujących krajów i regionów
| Korea Północna | Iran |
| Krym (region) | Sudan |
| Kuba | Syria |
Jeżeli kraj użytkownika nie znajduje się na liście krajów objętych embargiem, a mimo to utworzenie RMA nie jest możliwe, w sprawie zwrotu produktu prosimy o kontakt z dystrybutorem Western Digital w danym kraju. Kompletną listę autoryzowanych dystrybutorów na całym świecie można znaleźć na stronie z listą autoryzowanych dystrybutorów.
Ograniczona gwarancja WD zapewnia, iż każdy produkt, podlegający poniższym ograniczeniom, będzie wolny od wad materiałowych i produkcyjnych i zachowa zgodność ze specyfikacją WD dla danego produktu.
Ograniczenie środków prawnych
PAŃSTWA WYŁĄCZNY ŚRODEK PRAWNY Z TYTUŁU USZKODZONEGO PRODUKTU JEST OGRANICZONY DO NAPRAWY LUB WYMIANY USZKODZONEGO PRODUKTU.
Firma WD może sama określić, jaki środek prawny lub połączenie środków prawnych zapewni według własnego uznania. Firma WD będzie mieć należytą ilość czasu na naprawę lub wymianę uszkodzonego produktu, po stwierdzeniu, że uszkodzony produkt istnieje. Produkt zamienny firmy WD, objęty ograniczoną gwarancją, będzie wykonany z części nowych oraz nadających się do użytku części używanych. Gwarancja WD ma zastosowanie dla naprawionych lub wymienionych produktów w odpowiednim okresie oryginalnej gwarancji lub dziewięćdziesięciu dni od daty wysyłki naprawionego lub wymienionego produktu, w zależności od tego, który będzie dłuższy.
Ograniczenie odpowiedzialności odszkodowawczej
CAŁKOWITE ZOBOWIĄZANIA FIRMY WD ZA JAKIKOLWIEK USZKODZONY PRODUKT W ŻADNYM PRZYPADKU NIE PRZEWYŻSZĄ CENY USZKODZONEGO PRODUKTU. NINIEJSZE OGRANICZENIE MA ZASTOSOWANIE, NAWET JEŚLI FIRMA WD NIE MOŻE NAPRAWIĆ LUB WYMIENIĆ, LUB NIE NAPRAWI I NIE WYMIENI JAKIEGOKOLWIEK USZKODZONEGO PRODUKTU I PAŃSTWA WYŁĄCZNY ŚRODEK PRAWNY NIE SPEŁNIA SWOJEGO GŁÓWNEGO CELU.
Szkody wtórne lub inne
NIEZALEŻNIE OD INNYCH POSTANOWIEŃ NINIEJSZEGO REGULAMINU LUB INNYCH, FIRMA WD NIE BĘDZIE PONOSIĆ ZOBOWIĄZAŃ ODNOŚNIE PRODUKTÓW OKREŚLONYCH W UMOWIE, ZANIEDBANIA, ODPOWIEDZIALNOŚCI OBIEKTYWNEJ LUB PRZEPISÓW PRAWA LUB IM RÓWNOWAŻNYCH (I) W JAKIEJKOLWIEK WYSOKOŚCI PRZEKRACZAJĄCEJ CENĘ ZAKUPU USZKODZONEGO PRODUKTU LUB (II) ZA JAKIEKOLWIEK SZKODY OGÓLNE, WYNIKOWE, DOMNIEMANE, PRZYPADKOWE LUB SPECJALNE. DOTYCZY TO UTRATY ZAPISANYCH DANYCH, PRZERW W DZIAŁANIU, KOSZTÓW ODZYSKANIA UTRACONYCH DANYCH, UTRACONYCH ZYSKÓW I KOSZTU INSTALACJI LUB USUNIĘCIA JAKICHKOLWIEK PRODUKTÓW, INSTALACJI PRODUKTÓW ZAMIENNYCH, I JAKIEJKOLWIEK KONTROLI, TESTOWANIA, LUB ZMIANY KONSTRUKCJI WYNIKAJĄCEJ Z JAKIEJKOLWIEK WADY LUB NAPRAWY LUB ZAMIANY PRODUKTÓW SPOWODOWANYCH WADĄ JAKIEGOKOLWIEK PRODUKTU. NINIEJSZA SEKCJA NIE OGRANICZA ODPOWIEDZIALNOŚCI ZA USZKODZENIA CIAŁA OSOBY.
W STANACH ZJEDNOCZONYCH NIEKTÓRE STANY NIE ZEZWALAJĄ NA WYKLUCZENIE LUB OGRANICZENIE SZKÓD PRZYPADKOWYCH LUB WYNIKOWYCH, W ZWIĄZKU Z CZYM POWYŻSZE OGRANICZENIA MOGĄ NIE MIEĆ ZASTOSOWANIA. NINIEJSZA GWARANCJA DAJE PAŃSTWU KONKRETNE PRAWA; MOGĄ PAŃSTWU TAKŻE PRZYSŁUGIWAĆ INNE, ZALEŻNE OD LOKALNYCH PRZEPISÓW PRAWA.
Korzystanie z produktu przez użytkowników
Firma WD nie ponosi żadnej odpowiedzialności za jakiekolwiek produkty zwrócone, jeśli ustali, że:
Dodatkowe ograniczenia gwarancji
Gwarancja Western Digital nie obejmuje produktów, które zostały dostarczone nieodpowiednio zapakowane, zmienione lub zniszczone. Produkty zostaną sprawdzone po ich otrzymaniu. Oto przykłady sytuacji, w których firma Western Digital nie przyjmuje reklamacji produktów w ramach gwarancji
Opakowanie
Modyfikacje
Uszkodzenia
Jeżeli po kodzie daty produktu pojawi się znak alfabetyczny (na przykład: 05 Kw 99 X), produkt był testowany ponownie przez producenta i może nie podlegać on warunkom gwarancji WD, ponieważ gwarancja dotyczy wyłącznie produktów sprzedanych jako nowe.
Zestawy Retail Kit składane przez Western Digital i objęte marką tej firmy, wraz z wewnętrznymi napędami sprzedawanymi jako "Component Drives" (wewnętrzne dyski twarde sprzedawane przez WD i niestanowiące markowych zestawów Retail Kit) są objęte ograniczoną gwarancją. W zależności od typu transakcji sprzedaży gwarancja na produkt może być inna niż podano w ogólnych informacjach poniżej.
Pełna lista okresów ograniczonej gwarancji Western Digital and WD HDD Product znajduje się na stronie https://support-es.wd.com/app/Warranty_Policy
Uwaga:
Okres ograniczonej gwarancji rozpoczyna się w dniu zakupu, wskazanym na paragonie od autoryzowanego dystrybutora lub resellera i trwa tylko przez czas określony w dokumentacji produktu.
Aby skorzystać z obsługi gwarancyjnej, konieczne jest przedstawienie dowodu zakupu poświadczającego datę rozpoczęcia okresu gwarancyjnego. W celu sprawdzenia gwarancji produktu i uaktualnienia daty zakupu (o ile to konieczne) skorzystaj z naszej usługi online do sprawdzania statusu gwarancji. W Stanach Zjednoczonych niektóre stany nie zezwalają na ograniczenie długości obowiązywania gwarancji, w związku z czym powyższe ograniczenia mogą nie mieć zastosowania.
Oświadczenie dotyczące ograniczonej gwarancji użytkownika znajduje się w podręczniku użytkownika. Podręcznik użytkownika produktu można otrzymać od autoryzowanego dystrybutora lub odsprzedawcy lub na stronie internetowej WD.
NIE ISTNIEJĄ ŻADNE GWARANCJE, KTÓRE WYKRACZAJĄ POZA ELEMENTY OGRANICZONEJ GWARANCJI WD. WD WYŁĄCZA WSZELKIE INNE GWARANCJE, JAWNE CZY DOROZUMIANE, DOTYCZĄCE PRODUKTÓW, W TYM JAKIEKOLWIEK DOROZUMIANE GWARANCJE ZWYCZAJNEJ PRZYDATNOŚCI, PRZYDATNOŚCI DO CELÓW SPECYFICZNYCH LUB NIENARUSZANIA PRAW. W STANACH ZJEDNOCZONYCH NIEKTÓRE STANY NIE ZEZWALAJĄ NA WYKLUCZENIE DOROZUMIANYCH GWARANCJI, W ZWIĄZKU Z CZYM POWYŻSZE WYKLUCZENIE MOŻE NIE MIEĆ ZASTOSOWANIA.
Produkty recertyfikowane
Produkty WD ponownie certyfikowane mogą składać się z elementów zwróconych przez klienta i mogą być naprawione. Wszystkie recertyfikowane produkty zostały przetestowane i spełniają wymagające standardy jakościowe WD. Proszę pamiętać, że niektóre przedmioty ponownie certyfikowane mogą mieć ślady, zadrapania lub inne delikatne ślady użytkowania.
Produkty ponownie certyfikowane zakupione w internetowym sklepie WD:
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Η Western Digital ("WD") εκτιμά την επιχείρησή σας και προσπαθεί πάντα να σας προσφέρει την καλύτερη δυνατή εξυπηρέτηση.
Η WD παρέχει περιορισμένη εγγύηση, μόνον εφόσον αγοράσατε το προϊόν της Western Digital or WD brand HDD ("Προϊόν") από εξουσιοδοτημένο διανομέα ή εξουσιοδοτημένο μεταπωλητή. Οι διανομείς μπορούν να πωλούν Προϊόντα σε μεταπωλητές οι οποίοι, στη συνέχεια, τα πωλούν στους τελικούς χρήστες. Ανατρέξτε παρακάτω για πληροφορίες εγγύησης ή για να λάβετε υπηρεσίες συντήρησης. Υπηρεσίες εγγύησης παρέχονται μόνο αν το Προϊόν επιστραφεί σε εξουσιοδοτημένο κέντρο επιστροφών στην περιοχή όπου εστάλη αρχικά από την WD (οι περιοχές εγγύησης περιλαμβάνουν τον Καναδά, τις ΗΠΑ, τη Λατινική Αμερική, την Ευρώπη, τη Μέση Ανατολή, την Αφρική, την Ασία Ειρηνικού, την Ινδία και την Ταϊλάνδη). Αυτό ενδέχεται να έχει επηρεάσει την εγγύηση ανάλογα με την περιοχή.
Δεν παρέχεται περιορισμένη εγγύηση από τη WD, εάν το Προϊόν που αγοράσατε ενσωματώθηκε σε κάποιο σύστημα κατασκευαστή συστήματος. Για τις υπηρεσίες εγγύησης, επικοινωνήστε με το σημείο αγοράς ή απευθείας με τον κατασκευαστή του συστήματος.
Κανένα σημείο της παρούσας εγγύησης δεν τροποποιεί ούτε αποκλείει τα νόμιμα δικαιώματά σας με βάση τη νομοθετική πράξη της Αυστραλίας περί ανταγωνισμού και προστασίας των καταναλωτών ή με βάση τη νομοθετική πράξη της Νέας Ζηλανδίας περί εγγυήσεων προς τους καταναλωτές. Η παρούσα εγγύηση προσδιορίζει την προσέγγιση που προτιμά η WD να ακολουθείται για την επίλυση αξιώσεων εγγύησης, διαδικασία που τείνει να είναι γρήγορη και απλή για όλα τα ενδιαφερόμενα μέρη.
Όσον αφορά το συγκεκριμένο Προϊόν, δεν υπάρχουν άλλες εγγυήσεις, που να εκφράζονται ή να υπονοούνται από το νόμο, περιλαμβανομένων ενδεικτικά όσων παρέχονται με βάση τη νομοθετική πράξη για την πώληση αγαθών. Αν αγοράσατε το Προϊόν στη Νέα Ζηλανδία για επαγγελματικούς σκοπούς, αναγνωρίζετε και συμφωνείτε ότι δεν ισχύει η νομοθετική πράξη της Νέας Ζηλανδίας περί εγγυήσεων προς τους καταναλωτές.
Στην Αυστραλία τα προϊόντα μας συνοδεύονται από εγγυήσεις που δεν μπορούν να εξαιρεθούν με βάση τη νομοθεσία της Αυστραλίας περί προστασίας των καταναλωτών. Δικαιούστε αντικατάσταση ή επιστροφή χρημάτων σε περίπτωση σημαντικής βλάβης καθώς και αποζημίωση για οποιαδήποτε άλλη απώλεια ή ζημιά που θα μπορούσε ευλόγως να προβλεφθεί. Δικαιούστε επίσης επισκευή ή αντικατάσταση για τα προϊόντα, αν αυτά δεν είναι αποδεκτής ποιότητας αλλά δεν πρόκειται για σημαντική βλάβη. Η σημαντική βλάβη ορίζεται από τον αυστραλιανό νόμο περί προστασίας των καταναλωτών.
Εγγύηση
Η WD εγγυάται ότι το Προϊόν, υπό φυσιολογική χρήση, δεν θα παρουσιάσει ελαττώματα λόγω υλικών και κακοτεχνίας και θα συμμορφώνεται με τις σχετικές προδιαγραφές της WD καθ' όλη την περίοδο ισχύος της εγγύησης. Συμβουλευτείτε τον παρακάτω σύνδεσμο για να εξακριβώσετε την περίοδο ισχύος της εγγύησής σας https://support-es.wd.com/app/Warranty_Policy#group3 Η περίοδος ισχύος της εγγύησής σας αρχίζει από την ημερομηνία αγοράς η οποία αναγράφεται στην απόδειξη αγοράς που εκδόθηκε από εξουσιοδοτημένο διανομέα ή εξουσιοδοτημένο μεταπωλητή. Για να δικαιούστε την παρούσα εγγύηση καθώς και για να καθοριστεί η ημερομηνία έναρξης ισχύος της είναι απαραίτητο το αποδεικτικό αγοράς. Η υπηρεσία εγγύησης θα παρέχεται μόνο εφόσον το Προϊόν επιστραφεί σε εξουσιοδοτημένο διανομέα, εξουσιοδοτημένο μεταπωλητή ή περιφερειακό κέντρο επιστροφών της WD στην περιοχή όπου το Προϊόν εστάλη αρχικά από την WD. Είναι στην ευχέρεια της WD να προσφέρει δυνατότητα αγοράς εκτεταμένης εγγύησης. Η WD ουδεμία ευθύνη φέρει για οποιοδήποτε επιστρεφόμενο Προϊόν αν αποφανθεί ότι το Προϊόν (i) δεν αγοράστηκε από εξουσιοδοτημένο διανομέα ή εξουσιοδοτημένο μεταπωλητή, (ii) δεν χρησιμοποιήθηκε σύμφωνα με τις προδιαγραφές και οδηγίες της WD, (iii) δεν χρησιμοποιήθηκε για την προβλεπόμενη λειτουργία του ή ότι (iv) κλάπηκε από την WD ή ότι το φερόμενο ως ελάττωμα α) δεν υφίσταται, β) δεν είναι δυνατό να διορθωθεί, εξαιτίας βλάβης που προκλήθηκε προτού η WD παραλάβει το Προϊόν ή γ) μπορεί να αποδοθεί σε κακή χρήση, λανθασμένη εγκατάσταση, τροποποίηση (συμπεριλαμβανομένης της αφαίρεσης ή της καταστροφής ετικετών και του ανοίγματος ή της αφαίρεσης εξωτερικών περιβλημάτων, συμπεριλαμβανομένου του πλαισίου τοποθέτησης, εκτός αν το προϊόν συμπεριλαμβάνεται στη λίστα με τα προϊόντα που επιδέχονται περιορισμένες εργασίες συντήρησης από τον χρήστη και η συγκεκριμένη τροποποίηση εμπίπτει στις ισχύουσες οδηγίες, όπως αναφέρονται στη διεύθυνση https://support-es.wd.com), ατύχημα ή εσφαλμένο χειρισμό ενόσω το προϊόν δεν βρισκόταν στην κυριότητα της WD.
ΠΡΟΚΕΙΤΑΙ ΓΙΑ ΣΥΝΘΕΤΑ ΚΑΙ ΕΥΘΡΑΥΣΤΑ ΠΡΟΪΟΝΤΑ ΠΟΥ ΕΝΔΕΧΕΤΑΙ ΠΕΡΙΣΤΑΣΙΑΚΑ ΝΑ ΠΑΡΟΥΣΙΑΣΟΥΝ ΒΛΑΒΗ ΛΟΓΩ (Α) ΕΞΩΤΕΡΙΚΩΝ ΠΑΡΑΓΟΝΤΩΝ ΠΟΥ ΠΕΡΙΛΑΜΒΑΝΟΥΝ ΕΝΔΕΙΚΤΙΚΑ ΕΣΦΑΛΜΕΝΟ ΧΕΙΡΙΣΜΟ, ΕΚΘΕΣΗ ΣΕ ΘΕΡΜΟΤΗΤΑ, ΨΥΧΟΣ ΚΑΙ ΥΓΡΑΣΙΑ ΚΑΘΩΣ ΚΑΙ ΠΤΩΣΕΙΣ ΤΑΣΗΣ Ή (Β) ΛΟΓΩ ΕΣΩΤΕΡΙΚΩΝ ΒΛΑΒΩΝ. ΤΕΤΟΙΕΣ ΒΛΑΒΕΣ ΕΝΔΕΧΕΤΑΙ ΝΑ ΟΔΗΓΗΣΟΥΝ ΣΕ ΑΠΩΛΕΙΑ, ΚΑΤΑΣΤΡΟΦΗ, ΔΙΑΓΡΑΦΗ Ή ΤΡΟΠΟΠΟΙΗΣΗ ΔΕΔΟΜΕΝΩΝ. ΛΑΒΕΤΕ ΥΠΟΨΗ ΟΤΙ ΕΣΕΙΣ ΦΕΡΕΤΕ ΤΗΝ ΕΥΘΥΝΗ ΓΙΑ ΤΗ ΔΗΜΙΟΥΡΓΙΑ ΑΝΤΙΓΡΑΦΩΝ ΑΣΦΑΛΕΙΑΣ ΚΑΙ ΤΗΝ ΠΡΟΣΤΑΣΙΑ ΤΩΝ ΔΕΔΟΜΕΝΩΝ ΣΑΣ ΑΠΟ ΑΠΩΛΕΙΑ, ΑΛΛΟΙΩΣΗ, ΔΙΑΓΡΑΦΗ Ή ΤΡΟΠΟΠΟΙΗΣΗ ΚΑΘΩΣ ΚΑΙ ΓΙΑ ΤΗΝ ΑΠΩΛΕΙΑ, ΤΗΝ ΑΛΛΟΙΩΣΗ, ΤΗ ΔΙΑΓΡΑΦΗ Ή ΤΗΝ ΤΡΟΠΟΠΟΙΗΣΗ ΔΕΔΟΜΕΝΩΝ, ΑΝΕΞΑΡΤΗΤΑ ΑΠΟ ΤΟΝ ΤΡΟΠΟ ΠΟΥ ΑΥΤΕΣ ΠΡΟΚΛΗΘΗΚΑΝ. ΣΥΜΦΩΝΕΙΤΕ ΣΤΗ ΣΥΝΕΧΗ ΔΗΜΙΟΥΡΓΙΑ ΑΝΤΙΓΡΑΦΩΝ ΑΣΦΑΛΕΙΑΣ ΤΩΝ ΔΕΔΟΜΕΝΩΝ ΠΟΥ ΕΙΝΑΙ ΑΠΟΘΗΚΕΥΜΕΝΑ ΣΤΟ ΠΡΟΪΟΝ ΚΑΘΩΣ ΚΑΙ ΣΤΗ ΔΗΜΙΟΥΡΓΙΑ ΑΝΤΙΓΡΑΦΩΝ ΑΣΦΑΛΕΙΑΣ ΠΡΙΝ ΖΗΤΗΣΕΤΕ ΟΠΟΙΑΔΗΠΟΤΕ ΓΕΝΙΚΗ ΥΠΗΡΕΣΙΑ ΣΥΝΤΗΡΗΣΗΣ ΚΑΙ ΤΕΧΝΙΚΗΣ ΥΠΟΣΤΗΡΙΞΗΣ ΑΠΟ ΤΗΝ WD.
Στην Αυστραλία, αν δεν συνηθίζεται να αποκτάται το Προϊόν για ατομική, προσωπική ή οικιακή χρήση ή κατανάλωση, η WD περιορίζει την ευθύνη της στην αντικατάσταση του προϊόντος ή στην παροχή ισοδύναμου ή καλύτερου προϊόντος, εφόσον αυτό είναι θεμιτό και εύλογο.
Η διάρκεια της παρούσας εγγύησης επεκτείνεται για προϊόντα που έχουν επισκευασθεί ή ανταλλαχθεί για το υπόλοιπο της περιόδου ισχύος της αρχικής εγγύησης ή για ενενήντα (90) ημέρες από την ημερομηνία αποστολής ενός επισκευασμένου ή αντικατεστημένου Προϊόντος, ανάλογα με το ποια από τις περιόδους αυτές είναι μεγαλύτερη. Η παρούσα εγγύηση είναι η αποκλειστική εγγύηση κατασκευαστή της WD και ισχύει μόνο για προϊόντα που πωλούνται ως καινούρια.
Λήψη υπηρεσιών συντήρησης
Η WD εκτιμά την εργασία σας και προσπαθεί πάντα να σας προσφέρει την καλύτερη δυνατή εξυπηρέτηση. Αν αντιμετωπίσετε οποιοδήποτε πρόβλημα, δώστε μας την ευκαιρία να το αντιμετωπίσουμε πριν προβείτε σε επιστροφή του Προϊόντος. Απαντήσεις στις περισσότερες ερωτήσεις τεχνικής υποστήριξης θα βρείτε στη βάση συχνών ερωτήσεών μας ή μέσω της υπηρεσίας εξυπηρέτησης μέσω ηλεκτρονικού ταχυδρομείου στο https://support-es.wd.com. Αν δεν υπάρχει διαθέσιμη απάντηση ή αν προτιμάτε, μπορείτε να επικοινωνήσετε με την WD στους αριθμούς τηλεφώνου που αναγράφονται στον παρακάτω σύνδεσμο: https://www.westerndigital.com/el-gr/support/international-phone-numbers
Αν επιθυμείτε να υποβάλλετε αξίωση εγγύησης, επικοινωνήστε αρχικά με τον διανομέα από τον οποίο αγοράσατε αρχικά το Προϊόν. Εάν δεν μπορείτε να επικοινωνήσετε με τον διανομέα από τον οποίο αγοράσατε αρχικά το Προϊόν, επισκεφτείτε τον ιστότοπο μας σχετικά με την υποστήριξη προϊόντων στη διεύθυνση https://support-es.wd.com για πληροφορίες σχετικά με το πώς θα λάβετε υπηρεσίες συντήρησης ή Έγκριση Επιστροφής Υλικού (RMA). Αν διαπιστωθεί ότι το Προϊόν ενδέχεται να είναι ελαττωματικό, θα σας δοθεί ένας αριθμός RMA και οδηγίες για την επιστροφή του Προϊόντος. Μη εξουσιοδοτημένες επιστροφές, π.χ. αυτές που πραγματοποιήθηκαν χωρίς την έκδοση αριθμού RMA, θα σας επιστραφούν με δικά σας έξοδα. Οι εξουσιοδοτημένες επιστροφές πρέπει να αποστέλλονται στη διεύθυνση που σας δόθηκε μαζί με τον αριθμό RMA, σε εγκεκριμένη συσκευασία αποστολής, προπληρωμένη και ασφαλισμένη. Αν, μετά την παραλαβή εύλογου αιτήματος για αξίωση στο πλαίσιο της παρούσας εγγύησης, η WD ή ο διανομέας από τον οποίο αγοράσατε αρχικά το Προϊόν διαπιστώσει ότι η αξίωσή σας είναι βάσιμη, η WD ή ο εν λόγω διανομέας, θα προβεί κατά τη διακριτική του ευχέρεια, είτε σε επισκευή είτε σε αντικατάσταση του Προϊόντος με ισοδύναμο ή καλύτερο Προϊόν ή θα σας επιστρέψει το κόστος του Προϊόντος. Εσείς αναλαμβάνετε τυχόν έξοδα που σχετίζονται με αξιώσεις στο πλαίσιο της παρούσας εγγύησης. Τα οφέλη που σας παρέχονται βάσει της παρούσας εγγύησης είναι επιπρόσθετα άλλων δικαιωμάτων και μέσων επανόρθωσης που έχετε στη διάθεσή σας με βάση τη νομοθετική πράξη της Αυστραλίας περί ανταγωνισμού και προστασίας των καταναλωτών ή με βάση τη νομοθετική πράξη της Νέας Ζηλανδίας περί εγγυήσεων προς τους καταναλωτές.
Πρέπει να φυλάξετε το αρχικό κιβώτιο και τα υλικά συσκευασίας για την αποθήκευση ή την αποστολή του προϊόντος της WD. Για να ελέγξετε την περίοδο ισχύος της εγγύησης, ελέγξτε την ημερομηνία λήξης της (απαιτείται ο σειριακός αριθμός) στη διεύθυνση https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, Καλιφόρνια 92612, ΗΠΑ
(+1) 949-672-7000
support@wdc.com
Δεν είναι δυνατή η επιστροφή Προϊόντων απευθείας στη WD αν δεν έχει προηγηθεί επικοινωνία με τη WD για την έκδοση αριθμού Εξουσιοδότησης Επιστροφής Υλικού ("RMA"). Αν διαπιστωθεί ότι το Προϊόν ενδέχεται να είναι ελαττωματικό, θα σας δοθεί ένας αριθμός RMA και οδηγίες για την επιστροφή του Προϊόντος. Μη εξουσιοδοτημένες επιστροφές, π.χ. αυτές που πραγματοποιήθηκαν χωρίς την έκδοση αριθμού RMA, θα σας επιστραφούν με δικά σας έξοδα. Οι εξουσιοδοτημένες επιστροφές πρέπει να αποστέλλονται προπληρωμένες και ασφαλισμένες στη διεύθυνση που αναγράφεται στην RMA σε εγκεκριμένη συσκευασία αποστολής. Πρέπει να φυλάξετε το αρχικό κιβώτιο και τα υλικά συσκευασίας για την αποθήκευση ή την αποστολή του Προϊόντος. Εάν κατά τον έλεγχο του Προϊόντος που επιστρέψατε η WD υποπτευθεί πως πρόκειται για απάτη ή θεωρήσει το εν λόγω προϊόν πλαστό, μπορεί κατά τη διακριτική της ευχέρεια να κατάσχει το προϊόν ή να λάβει άλλα μέτρα που κρίνει αναγκαία. Για να ζητήσετε RMA, κάντε κλικ εδώ.
Χώρες με εμπάργκο που δεν δικαιούνται υπηρεσίες RMA
Σύμφωνα με τους ισχύοντες κυβερνητικούς κανόνες των ΗΠΑ δεν μας επιτρέπεται να έχουμε εμπορικές συναλλαγές με πελάτες στις ακόλουθες χώρες και περιοχές
| Βόρεια Κορέα | Ιράν |
| Κριμαία (περιοχή) | Σουδάν |
| Κούβα | Συρία |
Αν η χώρα σας δεν βρίσκεται στην παραπάνω λίστα αλλά δεν μπορείτε να δημιουργήσετε RMA, επικοινωνήστε με έναν διανομέα της Western Digital στην εν λόγω χώρα για την αντικατάσταση του προϊόντος σας. Για την πλήρη λίστα εξουσιοδοτημένων διανομέων ανά τον κόσμο, συμβουλευτείτε τη Λίστα εξουσιοδοτημένων διανομέων.
Η περιορισμένη εγγύηση της WD αναφέρει ότι, κάθε Προϊόν, υποκείμενο στους παρακάτω περιορισμούς, δε θα φέρει κακοτεχνίες στο υλικό και στην εργασία και θα συμμορφώνεται με τις προδιαγραφές της WD για το συγκεκριμένο Προϊόν.
Περιορισμοί Μέσων επανόρθωσης
ΤΑ ΑΠΟΚΛΕΙΣΤΙΚΑ ΣΕ ΕΣΑΣ ΜΕΣΑ ΕΠΑΝΟΡΘΩΣΗΣ ΓΙΑ ΟΠΟΙΟΔΗΠΟΤΕ ΕΛΑΤΤΩΜΑΤΙΚΟ ΠΡΟΙΟΝ ΠΕΡΙΟΡΙΖΟΝΤΑΙ ΣΤΗΝ ΕΠΙΣΚΕΥΗ Ή ΤΗΝ ΑΝΤΙΚΑΤΑΣΤΑΣΗ ΤΟΥ ΕΛΛΑΤΩΜΑΤΙΚΟΥ ΑΥΤΟΥ ΠΡΟΪΟΝΤΟΣ.
Είναι στην αποκλειστική ευχέρεια της WD να επιλέξει τι είδους μέσα επανόρθωσης ή συνδυασμό μέσων επανόρθωσης θα προσφέρει. Η WD θα έχει στη διάθεση της εύλογο χρονικό διάστημα μετά τη διάγνωση ελαττωματικού προϊόντος, για να επισκευάσει ή να αντικαταστήσει ελαττωματικό Προϊόν. Το Προϊόν της WD που θα χρησιμοποιηθεί ως αντικατάσταση, σύμφωνα με την περιορισμένη του εγγύηση, θα κατασκευαστεί από νέα και επισκευασμένα χρησιμοποιημένα εξαρτήματα. Η εγγύηση της WD ισχύει για επισκευασμένα ή αντικατεστημένα Προϊόντα για το υπόλοιπο της περιόδου ισχύος της αρχικής εγγύησης ή για ενενήντα ημέρες από την ημερομηνία αποστολής ενός επισκευασμένου ή αντικατεστημένου Προϊόντος, ανάλογα με το ποια από τις περιόδους αυτές είναι μεγαλύτερη.
Περιορισμός Βλαβών
Η ΣΥΝΟΛΙΚΗ ΥΠΑΙΤΙΟΤΗΤΑ ΤΗΣ WD ΓΙΑ ΟΠΟΙΟΔΗΠΟΤΕ ΕΛΑΤΤΩΜΑΤΙΚΟ ΠΡΟΙΟΝ ΔΕ ΘΑ ΞΕΠΕΡΝΑΕΙ ΣΕ ΚΑΜΙΑ ΠΕΡΙΠΤΩΣΗ ΤΗΝ ΤΙΜΗ ΑΓΟΡΑΣ ΤΟΥ ΕΛΑΤΤΩΜΑΤΙΚΟΥ ΠΡΟΙΟΝΤΟΣ. Ο ΠΑΡΩΝ ΠΕΡΙΟΡΙΣΜΟΣ ΙΣΧΥΕΙ ΑΚΟΜΑ ΚΑΙ ΑΝ Η WD ΔΕΝ ΔΥΝΑΤΑΙ ΝΑ ΕΠΙΣΚΕΥΑΣΕΙ Ή ΝΑ ΑΝΤΙΚΑΤΑΣΤΗΣΕΙ Ή ΔΕΝ ΕΠΙΣΚΕΥΑΣΕΙ Ή ΑΝΤΙΚΑΤΑΣΤΗΣΕΙ ΤΥΧΟΝ ΕΛΑΤΤΩΜΑΤΙΚΑ ΠΡΟΪΟΝΤΑ ΚΑΙ ΔΕΝ ΧΡΗΣΙΜΟΠΟΙΗΘΕΙ ΤΟ ΜΟΝΑΔΙΚΟ ΣΑΣ ΜΕΣΟ ΕΠΑΝΟΡΘΩΣΗΣ.
Μη επακόλουθες ή Άλλες Ζημίες
ΚΑΤΑ ΠΑΡΕΚΚΛΙΣΗ ΟΠΟΙΟΥΔΗΠΟΤΕ ΑΛΛΟΥ ΣΤΟΙΧΕΙΟΥ ΣΤΗΝ ΠΑΡΟΥΣΑ Ή ΣΕ ΑΛΛΗ ΠΟΛΙΤΙΚΗ, Η WD ΔΕΝ ΦΕΡΕΙ ΕΥΘΥΝΗ ΓΙΑ ΠΡΟΪΟΝΤΑ ΥΠΟΚΕΙΜΕΝΑ ΣΕ ΟΠΟΙΑΔΗΠΟΤΕ ΣΥΜΒΑΣΗ, ΑΜΕΛΕΙΑ, ΑΥΣΤΗΡΗ ΥΠΑΙΤΙΟΤΗΤΑ Ή ΑΛΛΗ ΝΟΜΙΚΗ Ή ΔΙΚΑΙΗ ΘΕΩΡΙΑ (Ι) ΓΙΑ ΟΠΟΙΟΔΗΠΟΤΕ ΠΟΣΟ ΥΠΕΡΒΑΙΝΕΙ ΤΗΝ ΤΙΜΗ ΑΓΟΡΑΣ TOY ΕΛΑΤΤΩΜΑΤΙΚΟY ΠΡΟΪΟΝΤΟΣ Ή (ΙΙ) ΓΙΑ ΟΠΟΙΕΣΔΗΠΟΤΕ ΓΕΝΙΚΕΣ, ΕΠΑΚΟΛΟΥΘΕΣ, ΠΟΙΝΙΚΕΣ, ΣΥΜΠΤΩΜΑΤΙΚΕΣ Ή ΕΙΔΙΚΕΣ ΖΗΜΙΕΣ. ΣΕ ΑΥΤΕΣ ΠΕΡΙΛΑΜΒΑΝΟΝΤΑΙ Η ΑΠΩΛΕΙΑ ΚΑΤΑΧΩΡΗΜΕΝΩΝ ΔΕΔΟΜΕΝΩΝ, Η ΔΙΑΚΟΠΗ ΧΡΗΣΗΣ, ΤΟ ΚΟΣΤΟΣ ΤΗΣ ΕΠΑΝΑΦΟΡΑΣ ΧΑΜΕΝΩΝ ΔΕΔΟΜΕΝΩΝ, Η ΑΠΩΛΕΙΑ ΚΕΡΔΩΝ ΚΑΙ ΤΟ ΚΟΣΤΟΣ ΤΗΣ ΕΓΚΑΤΑΣΤΑΣΗΣ Ή ΤΗΣ ΑΦΑΙΡΕΣΗΣ ΟΠΟΙΩΝΔΗΠΟΤΕ ΠΡΟΪΟΝΤΩΝ ΚΑΘΩΣ ΚΑΙ ΤΗΝ ΕΓΚΑΤΑΣΤΑΣΗ ΠΡΟΪΟΝΤΩΝ ΑΝΤΙΚΑΤΑΣΤΑΣΗΣ, ΚΑΙ ΟΠΟΙΟΔΗΠΟΤΕ ΕΛΕΓΧΟ, ΔΟΚΙΜΗ, Ή ΕΠΑΝΑΣΧΕΔΙΑΣΜΟ ΠΟΥ ΠΡΟΚΛΗΘΗΚΕ ΑΠΟ ΕΛΑΤΤΩΜΑ Ή ΑΠΟ ΤΗΝ ΕΠΙΣΚΕΥΗ Ή ΤΗΝ ΑΝΤΙΚΑΤΑΣΤΑΣΗ ΠΡΟΪΟΝΤΩΝ ΕΞΑΙΤΙΑΣ ΕΛΑΤΤΩΜΑΤΟΣ ΣΕ ΟΠΟΙΟΔΗΠΟΤΕ ΠΡΟΪΟΝ. Η ΠΑΡΟΥΣΑ ΕΝΟΤΗΤΑ ΔΕΝ ΠΕΡΙΟΡΙΖΕΙ ΤΗΝ ΕΥΘΥΝΗ ΓΙΑ ΣΩΜΑΤΙΚΗ ΒΛΑΒΗ ΑΤΟΜΟΥ.
ΣΤΙΣ ΗΠΑ, ΚΑΠΟΙΕΣ ΠΟΛΙΤΕΙΕΣ ΔΕΝ ΕΠΙΤΡΕΠΟΥΝ ΤΗΝ ΕΞΑΙΡΕΣΗ Ή ΤΟΝ ΠΕΡΙΟΡΙΣΜΟ ΙΔΙΑΖΟΥΣΩΝ Ή ΕΠΑΚΟΛΟΥΘΩΝ ΖΗΜΙΩΝ, ΟΠΟΤΕ ΟΙ ΠΑΡΑΠΑΝΩ ΠΕΡΙΟΡΙΣΜΟΙ ΕΝΔΕΧΕΤΑΙ ΝΑ ΜΗΝ ΙΣΧΥΟΥΝ ΓΙΑ ΕΣΑΣ. Η ΠΑΡΟΥΣΑ ΕΓΓΥΗΣΗ ΣΑΣ ΠΑΡΕΧΕΙ ΣΥΓΚΕΚΡΙΜΕΝΑ ΝΟΜΙΚΑ ΔΙΚΑΙΩΜΑΤΑ. ΕΝΔΕΧΕΤΑΙ ΝΑ ΕΧΕΤΕ ΚΑΙ ΑΛΛΑ ΔΙΚΑΙΩΜΑΤΑ ΠΟΥ ΔΙΑΦΕΡΟΥΝ ΑΝΑ ΠΟΛΙΤΕΙΑ.
Χρήση του προϊόντος από εσάς
Η WD δε φέρει ευθύνη για οποιοδήποτε επιστρεφόμενο Προϊόν εάν αποφανθεί ότι:
Συμπληρωματικοί Περιορισμοί στην Εγγύηση
Η εγγύηση της Western Digital δεν καλύπτει Προϊόντα τα οποία παραλήφθηκαν σε ακατάλληλη συσκευασία, τροποποιημένα, ή προϊόντα που έχουν υποστεί βλάβη. Τα προϊόντα θα ελέγχονται κατά την παραλαβή. Η Western Digital δεν θα δεχθεί αξιώσεις εγγύησης για Προϊόντα:
Συσκευασία
Τροποποιήσεις
Βλάβες
Εάν υπάρχει αλφαβητικός χαρακτήρας μετά τον κωδικό της ημερομηνίας του Προϊόντος (παράδειγμα: 05 Απρ 99 X), το προϊόν έχει επαναπιστοποιηθεί και ενδέχεται να μην υπόκειται στους όρους της εγγύησης της WD καθώς ισχύουν μόνο για προϊόντα που πωλούνται ως καινούργια.
Τα κιτ λιανικής που συναρμολογούνται και φέρουν την επωνυμία της Western Digital, σε συνδυασμό με τους εσωτερικούς δίσκους που πωλούνται ως "«Δίσκοι Εξαρτήματα»" (εσωτερικοί σκληροί δίσκοι που η WD πούλησε αλλά δεν συσκεύασε στα πλαίσια της συναρμολόγησης και της προώθησης λιανικού κιτ που φέρει την επωνυμία της Western Digital), συνοδεύονται από περιορισμένη εγγύηση. Ανάλογα με το είδος της συναλλαγής πώλησης, η εγγύηση του προϊόντος ενδέχεται να διαφέρει από τις γενικές πληροφορίες εγγύησης που αναφέρονται στην παρούσα εγγύηση.
Για πλήρη λίστα των περιόδων ισχύος των περιορισμένων εγγυήσεων της Western Digital and WD HDD Product συμβουλευτείτε τον παρακάτω σύνδεσμο: https://support-es.wd.com/app/Warranty_Policy
Σημείωση:
Η διάρκεια ισχύος της περιορισμένης εγγύησής σας ξεκινά από την ημερομηνία αγοράς που αναγράφεται στην απόδειξη αγοράς που εκδόθηκε από εξουσιοδοτημένο διανομέα ή εξουσιοδοτημένο μεταπωλητή και διαρκεί μόνο κατά το χρονικό διάστημα που ορίζεται στις οδηγίες του προϊόντος.
Για να δικαιούστε την παρούσα εγγύηση καθώς και για να καθοριστεί η ημερομηνία έναρξης ισχύος της είναι απαραίτητο το αποδεικτικό αγοράς. Για την επαλήθευση της εγγύησης του Προϊόντος σας και για την ενημέρωση της ημερομηνίας αγοράς (εάν απαιτείται), επισκεφθείτε την ηλεκτρονική μας υπηρεσία «Έλεγχος κατάστασης εγγύησης». Στις ΗΠΑ, κάποιες πολιτείες δεν επιτρέπουν την επιβολή περιορισμών στη διάρκεια των σιωπηρών εγγυήσεων, οπότε ο παραπάνω περιορισμός ενδέχεται να μην ισχύει για εσάς.
Συμβουλευτείτε τον εγχειρίδιο χρήσης του Προϊόντος σας για πληροφορίες σχετικά με την περιορισμένη εγγύησή σας. Μπορείτε να προμηθευτείτε το Εγχειρίδιο Χρήσης από εξουσιοδοτημένο διανομέα ή μεταπωλητή ή στην ιστοσελίδα της WD.
ΔΕΝ ΥΠΑΡΧΟΥΝ ΕΓΓΥΗΣΕΙΣ ΠΟΥ ΝΑ ΕΠΕΚΤΕΙΝΟΝΤΑΙ ΠΕΡΑΝ ΤΗΣ ΟΝΟΜΑΣΤΙΚΗΣ ΠΕΡΟΡΙΣΜΕΝΗΣ ΕΓΓΥΗΣΗΣ ΤΗΣ WD. Η WD ΑΠΟΠΟΙΕΙΤΑΙ ΟΠΟΙΩΝΔΗΠΟΤΕ ΑΛΛΩΝ ΕΓΓΥΗΣΕΩΝ, ΡΗΤΩΝ Η ΣΥΝΑΓΟΜΕΝΩΝ, ΣΕ ΣΧΕΣΗ ΜΕ ΤΑ ΠΡΟΪΟΝΤΑ, ΣΥΜΠΕΡΙΛΑΜΒΑΝΟΜΕΝΩΝ ΟΠΟΙΩΝΔΗΠΟΤΕ ΣΥΝΑΓΟΜΕΝΩΝ ΕΓΓΥΗΣΕΩΝ ΕΜΠΟΡΕΥΣΙΜΟΤΗΤΑΣ, ΚΑΤΑΛΛΗΛΟΤΗΤΑΣ ΓΙΑ ΣΥΓΚΕΚΡΙΜΕΝΟ ΣΚΟΠΟ Η ΜΗ ΠΑΡΑΒΙΑΣΗΣ. ΣΤΙΣ ΗΠΑ, ΟΡΙΣΜΕΝΕΣ ΠΟΛΙΤΕΙΕΣ ΔΕΝ ΕΠΙΤΡΕΠΟΥΝ ΤΗΝ ΕΞΑΙΡΕΣΗ ΤΩΝ ΣΥΝΑΓΟΜΕΝΩΝ ΕΓΓΥΗΣΕΩΝ, ΟΠΟΤΕ Η ΠΑΡΑΠΑΝΩ ΕΞΑΙΡΕΣΗ ΜΠΟΡΕΙ ΝΑ ΜΗΝ ΙΣΧΥΕΙ ΓΙΑ ΕΣΑΣ.
Επαναπιστοποιημένα προϊόντα
Τα επαναπιστοποιημένα προϊόντα της WD ενδέχεται να περιλαμβάνουν επιστροφές πελατών και να έχουν υποστεί επισκευές. Όλα τα προϊόντα εξετάζονται και επιλέγονται για να πληρούν τα αυστηρά ποιοτικά κριτήρια της WD προτού πουληθούν ως επαναπιστοποιημένα. Λάβετε υπόψη σας ότι μερικά επαναπιστοποιημένα προϊόντα ενδέχεται να φέρουν σημάδια, γρατσουνιές, ή άλλα ελαφριά σημάδια φθοράς.
Αγορές επαναπιστοποιημένων προϊόντων από τον ιστότοπο του καταστήματος της WD:
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital fornisce all’acquirente finale (“Lei”) garanzia che il presente prodotto (il “Prodotto”), ad esclusione del suo contenuto e/o del software fornito con o insieme al Prodotto, è libero da difetti materiali di fabbricazione, è conforme alle specifiche tecniche pubblicate da Western Digital ed è adatto all’uso normale in conformità con le istruzioni pubblicate, durante il Periodo di Garanzia specificato nella tabella e decorrente dalla data di acquisto, a condizione che il Prodotto sia commercializzato legalmente. La presente garanzia è fornita solo a Lei e non è trasferibile.
La presente garanzia non copre l’utilizzo del Prodotto per i seguenti usi o con i seguenti dispositivi (come specificati da Western Digital): (i) normale usura, (ii) dispositivi di video monitoraggio, sicurezza e sorveglianza, (iii) telecamere IP (Internet Protocol)/in rete, (iv) dispositivi per la registrazione a bordo di autovetture/videocamere da cruscotto/videocamere da scatola nera, (v) dispositivi per la riproduzione di video in loop, (vi) dispositivi set top box per la registrazione continua, (vii) dispositivi per la registrazione dati continua come server, o (viii) qualsiasi altro utilizzo del Prodotto che ecceda l’uso normale previsto dalle istruzioni d’uso pubblicate.
La presente garanzia copre soltanto i prodotti originali Western Digital®. Solo per i consumatori dello Spazio economico europeo (SEE): né Western Digital Technologies, Inc. né le sue affiliate (“WDT”) forniranno supporto in relazione a prodotti che non sono stati importati o che non sono stati posti in commercio nello Spazio economico europeo (SEE) da WDT o con il consenso di WDT o che non sono stati venduti attraverso canali di vendita autorizzati da WDT.
Per formulare una richiesta di garanzia, si prega di contattare Western Digital al numero di telefono indicato nella tabella o all’indirizzo e-mail support@wdc.com entro il Periodo di Garanzia, fornendo la prova di acquisto (con data, luogo di acquisto e nome del rivenditore) nonché nome del prodotto, tipo e numero. Lei potrà restituire il Prodotto solo dopo aver ottenuto il numero di autorizzazione alla restituzione dei materiali (RMA) e rispettando qualsiasi altra linea guida indicata. Per ulteriori informazioni si prega di consultare la pagina westerndigital.com/it-it/support. La presente garanzia è subordinata alla restituzione del Prodotto. Western Digital non è responsabile per i Prodotti smarriti o danneggiati durante la spedizione.
Western Digital può, a propria discrezione e laddove consentito dalla legge, alternativamente: (1) riparare o sostituire il Prodotto con un Prodotto nuovo, avente funzionalità equivalente o superiore, oppure con un altro prodotto equivalente; oppure (2) qualora Western Digital non fosse in grado di riparare o sostituire il Prodotto, rimborsare il valore di mercato del Prodotto corrente alla data della richiesta di garanzia.
Western Digital non sarà responsabile dei danni indiretti o consequenziali (inclusa la perdita di dati), o dei danni causati da un uso improprio (incluso l’uso in un dispositivo incompatibile o in modo inappropriato o comunque qualsiasi altro uso non conforme alle istruzioni d’uso), oppure causati da installazione non corretta, riparazione o modifica non professionali o da incidenti. Quanto precede costituisce l’intera responsabilità di Western Digital che non potrà in ogni caso superare il prezzo da Lei pagato, maggiorato dei costi necessari sostenuti per la richiesta di garanzia. I prodotti Western Digital non devono essere usati in applicazioni il cui malfunzionamento possa rischiare di causare lesioni o la morte, come nel caso di sistemi di sostegno alla vita. WESTERN DIGITAL DECLINA TUTTE LE GARANZIE IMPLICITE E ESPLICITE NEI LIMITI CONSENTITI DALLA LEGGE. QUALORA WESTERN DIGITAL NON POSSA DECLINARE LE GARANZIE IMPLICITE IN BASE ALLA LEGGE APPLICABILE, ALLORA NEI LIMITI CONSENTITI DALLA LEGGE, TALI GARANZIE IMPLICITE SONO LIMITATE ALLA DURATA DELLA GARANZIA ESPRESSA. LA DURATA DELLA GARANZIA SUI PRODOTTI SOSTITUITI SARÀ PARI AL PERIODO RESIDUO DI GARANZIA SUL SUO PRODOTTO ORIGINARIO. ALCUNI STATI (O GIURISDIZIONI) NON CONSENTONO L’ESCLUSIONE O LA LIMITAZIONE DELLA RESPONSABILITÀ PER DANNI INCIDENTALI O CONSEQUENZIALI, PERTANTO L’ESCLUSIONE O LA LIMITAZIONE SOPRA INDICATA POTREBBE NON ESSERE APPLICABILE NEI SUOI CONFRONTI.
La presente limitata garanzia Le conferisce specifici diritti di legge. Le leggi nazionali, statali o locali potrebbero attribuirLe altri diritti che non sono pregiudicati dalla presente garanzia.
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital gewährleistet, dass das HDD-Produkt der Marke Western Digital Ultrastar oder HGST ("das Produkt") bei sachgemäßer Installation und Verwendung gemäß den entsprechenden Angaben von Western Digital für Produkte dieser Art frei von Material- und Verarbeitungsmängeln ist und während des Garantiezeitraums im Wesentlichen den Spezifikationen von Western Digital für Produkte dieser Art entspricht.
Garantieumfang
Diese Garantie gilt für neue HDDs der Marken Western Digital Ultrastar und HGST, die vom ursprünglichen Käufer bei einem autorisierten Händler zum bestimmungsgemäßen Gebrauch und nicht zum Weiterverkauf erworben wurden.
Garantiezeitraum
Die Länge des von Western Digital gewährten Garantiezeitraums variiert je nach Produkt. Unter www.westerndigital.com/legal/warranty können Sie den Garantiezeitraum für Ihr spezifisches Produkt einsehen. Sie müssen möglicherweise einen gültigen Kaufbeleg vorlegen, um einen Anspruch auf Garantie geltend zu machen. Wenn Sie nicht über einen gültigen Kaufbeleg verfügen, beginnt der Garantiezeitraum ab dem Datum des Verkaufs des Produkts von Western Digital an den autorisierten Händler.
Mein Produkt ist defekt. Was muss ich tun?
Bevor Sie sich bei einem Problem mit einem Produkt an den Garantieservice wenden, sollten Sie das von Western Digital oder Ihrem Wiederverkäufer/Händler vorgesehene Verfahren zur Fehlersuche nutzen.
Bevor Sie den Garantieservice in Anspruch nehmen können, benötigen Sie eine Rücksendegenehmigung (Return Materials Authorization, RMA) und die Rücksendeadresse. Diese können Sie beim zuständigen Western Digital Call Center auf der folgenden Seite anfordern: https://www.westerndigital.com/support/international-numbers-hdd. Das von der Garantie gedeckte Produkt muss mit angemessener Verpackung an unser Logistikcenter gesendet werden. Verpackungshinweise finden Sie auf folgender Seite: https://www.westerndigital.com/support/store/packaging-instructions. Alle erforderlichen Kosten und Gebühren für Versand und Versicherung müssen von Ihnen übernommen werden. Vor der Rückgabe des Produkts sollten darauf befindliche personenbezogene Daten gelöscht werden.
Welche Leistungen übernimmt Western Digital?
Western Digital sendet Ihnen als Ersatz für das Produkt ein Gerät mit vergleichbarer Funktionalität. Die Versandkosten für das Ersatzgerät trägt Western Digital. Western Digital kann ein Produkt gegen ein Ersatzprodukt austauschen, das bereits in Gebrauch war, repariert wurde und gemäß den Spezifikationen von Western Digital getestet wurde. Das Ersatzprodukt geht ab der Übergabe an das Beförderungsunternehmen an der Versandstelle von Western Digital in Ihr Eigentum über und das zurückgesendete Produkt bleibt Eigentum von Western Digital. Sie sind für den Import des Ersatzprodukts verantwortlich, falls erforderlich. Western Digital sendet das Originalprodukt nicht an den Endbenutzer zurück. Es liegt demnach in der Verantwortung des Endbenutzers, auf dem Gerät befindliche Daten vor der Rücksendung zu entfernen. Die Wiederherstellung von Daten wird von der Garantie nicht abgedeckt und ist nicht Bestandteil des Rücksendeverfahrens. Western Digital übernimmt die Gewährleistung für die Ersatzprodukte für den verbleibenden Garantiezeitraum des Originalprodukts oder für 90 Tage (der längere der beiden Zeiträume wird angewendet).
Was ist durch die Garantie nicht abgedeckt?
Die Garantie gilt nicht für Schäden, die durch nicht sachgerechten Gebrauch, Unfälle, Nachlässigkeit oder Veränderungen an Hardware oder Software, Manipulation, von den Produktspezifikationen abweichende ungeeignete physische Einflüsse oder ungeeignete Betriebsumgebungen, unsachgemäße Wartung oder Fehler infolge der Nutzung eines Produkts außerhalb des Verantwortungsbereichs von Western Digital entstehen. Es kann nicht garantiert werden, dass das Gerät unterbrechungs- und fehlerfrei funktioniert und frei von Konstruktionsfehlern ist. Es besteht keine Garantie für Datenverlust oder -beschädigung – Sie sind dafür verantwortlich, die auf dem Produkt gespeicherten Daten regelmäßig auf einem separaten Speichergerät zu sichern. Es besteht keine Garantie für Produkte mit entfernten oder manipulierten Typenschildern. Es besteht keine Garantie für jegliche mit dem Produkt in Zusammenhang stehende Software, insbesondere Softwaretreiber, Tools oder Anwendungen. Sämtliche Software wird WIE GESEHEN bereitgestellt. WESTERN DIGITAL BIETET KEINE WEITEREN GEWÄHRLEISTUNGEN IRGENDEINER ART, INSBESONDERE STILLSCHWEIGENDE GARANTIEN ODER GEWÄHRLEISTUNGEN DER MARKTGÄNGIGKEIT UND EIGNUNG FÜR EINEN BESTIMMTEN ZWECK. IN EINIGEN RECHTSSYSTEMEN SIND ZEITLICHE BESCHRÄNKUNGEN STILLSCHWEIGENDER GARANTIEN NICHT ZULÄSSIG. DESHALB TRIFFT DIESE BESCHRÄNKUNG MÖGLICHERWEISE NICHT AUF SIE ZU. Western Digital ist nicht dafür verantwortlich, ein Produkt, das nicht von dieser Garantie abgedeckt ist, an Sie zurückzusenden.
Inwiefern ist unsere Haftung begrenzt?
WESTERN DIGITAL UND SEINE TOCHTERGESELLSCHAFTEN, LIEFERANTEN, VERTRIEBSHÄNDLER UND WIEDERVERKÄUFER ÜBERNEHMEN KEINE HAFTUNG FÜR FOLGENDES: 1) SCHADENSERSATZANSPRÜCHE DRITTER GEGEN SIE (MIT AUSNAHME VON KÖRPERLICHEN VERLETZUNGEN, TODESFÄLLEN UND SCHÄDEN AN SACHEIGENTUM); 2) VERLUST ODER BESCHÄDIGUNG IHRER DATEN; 3) BESONDERE, INDIREKTE ODER ZUFÄLLIG ENTSTANDENE SCHÄDEN ODER WIRTSCHAFTLICHE FOLGESCHÄDEN (EINSCHLIESSLICH ENTGANGENER GEWINNE ODER EINSPARUNGEN), SELBST WENN ÜBER DIE MÖGLICHKEIT SOLCHER SCHÄDEN INFORMIERT WURDE. IN EINIGEN RECHTSSYSTEMEN SIND HAFTUNGSBEGRENZUNGEN UND BESCHRÄNKUNGEN FÜR NEBEN- ODER FOLGESCHÄDEN NICHT ZULÄSSIG. DESHALB TREFFEN DIESE BESCHRÄNKUNGEN MÖGLICHERWEISE NICHT AUF SIE ZU. Western Digital behält sich das Recht vor, diese Garantiebedingungen jederzeit zu ändern.
Wie werden geltende gesetzliche Bestimmungen angewendet?
DIESE GARANTIE GEWÄHRT IHNEN EINEN BESTIMMTEN RECHTSANSPRUCH. DARÜBER HINAUS STEHEN IHNEN MÖGLICHERWEISE WEITERE RECHTE ZU, DIE SICH VON RECHTSSYSTEM ZU RECHTSSYSTEM UNTERSCHEIDEN.
(see separate SanDisk Limited Warranty for G-Technology® Flash Products)
Tato omezená záruka se vztahuje na nová úložná zařízení společnosti G-Technology® HDD zakoupená od autorizovaného prodejce společnosti G-Technology původním kupujícím pro účely běžného použití, nikoli dalšího prodeje. Společnost G-Technology zaručuje, že produkt krytý zárukou nemá vady materiálu a zpracování, kromě výjimek uvedených níže.
Tato omezená záruka má platnost 1 rok, 2 roky, 3 roky nebo 5 let, nebo platí po pevně stanovenou dobu od data zakoupení, v závislosti na tom, kdy a kde byl produkt původně zakoupen. Konkrétní záruku pro svůj produkt od společnosti G-Technology naleznete na stránce https://www.westerndigital.com/es-es/support. Jako důkaz oprávněnosti záruky může být vyžadován platný doklad o zakoupení. Pokud platný doklad o zakoupení nemáte, bude doba platnosti omezené záruky počítána od data prodeje společností G-Technology autorizovanému distributorovi.
Omezená záruka nepokrývá poškození vzniklá na základě komerčního používání, zneužívání, nehody, změny či úpravy hardwaru nebo softwaru, neoprávněného využívání, nevhodného fyzického či provozního prostředí mimo rámec specifikací produktu, nevhodné údržby či chyb způsobených produktem, za který společnost G-Technology není odpovědná. Neposkytuje se žádná záruka provozu bez přerušení či bez chyb. Neposkytuje se žádná záruka na ztrátu dat – data uložená v zařízení je nutné pravidelně zálohovat na jiné úložné zařízení. Neposkytuje se žádná záruka na produkt s odstraněnými či pozměněnými identifikačními štítky. SPOLEČNOST G-TECHNOLOGY NEPOSKYTUJE ŽÁDNÉ JINÉ ZÁRUKY JAKÉHOKOLIV DRUHU, VČETNĚ, AVŠAK BEZ OMEZENÍ NA IMPLICITNÍ ZÁRUKY PRODEJNOSTI A VHODNOSTI PRO KONKRÉTNÍ ÚČEL. NĚKTERÉ JURISDIKCE NEUMOŽŇUJÍ OMEZENÍ IMPLICITNÍCH ZÁRUK, TOTO OMEZENÍ SE NA VÁS TEDY NEMUSÍ VZTAHOVAT. Společnost G-Technology není zodpovědná za vrácení produktu, na který se nevztahuje záruka.
Pokud máte potíže s určitým produktem, vyzkoušejte před využitím omezeného záručního servisu nejprve postupy řešení problémů, které poskytuje společnost G-Technology nebo příslušný prodejce. Abyste mohli využít omezený záruční servis, musíte nejprve získat číslo RMA (Return Materials Authorization) a zasílací adresu – za tímto účelem se obraťte na příslušné call centrum společnosti G-Technology uvedené na stránce https://www.westerndigital.com/es-es/support. Jednotku pevného disku je nutné vracet našemu logistickému středisku zabalenou do schváleného obalu. Pokyny týkající se balení najdete na adrese https://www.westerndigital.com/es-es/supportt. Jste povinni uhradit jakékoli účtované poplatky za dopravu, daně a pojištění při přepravě jednotky do našeho logistického střediska. Před vrácením produktu byste z něj měli odstranit veškeré osobní informace.
Společnost G-Technology vymění danou jednotku za funkční náhradu, přičemž doprava je hrazena předem. Společnost G-Technology může váš produkt vyměnit za produkt, který již byl použit, opraven a testován, aby se ověřilo, zda vyhovuje specifikacím společnosti G-Technology. Nárok na vyměněný produkt získáváte při doručení přepravci na dodacím místě společnosti G-Technology. Nesete odpovědnost za dodání reklamovaného produktu, pokud se reklamace řeší tímto způsobem. Společnost G-Technology nevrátí původní jednotku, za přesun dat na jiné zařízení před vrácením produktu jste tedy odpovědní vy. Obnovení dat není touto omezenou zárukou pokryto a není součástí postupu vracení zboží. Společnost G-Technology zaručuje, že na vyměněný produkt se vztahuje zbývající část záruční doby na původní produkt nebo záruka platná 90 dnů, podle toho, která z nich je delší.
SPOLEČNOST G-TECHNOLOGY A JEJÍ PŘIDRUŽENÉ SPOLEČNOSTI, DODAVATELÉ, DISTRIBUTOŘI A PRODEJCI NENESOU ODPOVĚDNOST ZA ŽÁDNOU Z NÁSLEDUJÍCÍCH SITUACÍ: 1) TŘETÍ STRANA SE NA VÁS DOMÁHÁ ODŠKODNĚNÍ ZA POŠKOZENÍ (KROMĚ TĚLESNÝCH ZRANĚNÍ VČETNĚ ÚMRTÍ A HMOTNÉHO OSOBNÍHO MAJETKU); 2) ZTRÁTA NEBO POŠKOZENÍ VAŠICH DAT; NEBO 3) ZVLÁŠTNÍ PŘÍPAD NEÚMYSLNÉHO NEBO NEPŘÍMÉHO POŠKOZENÍ ČI JAKÉKOLI NÁSLEDNÉ ŠKODY NA ZISKU (VČETNĚ ZTRÁTY ZISKŮ ČI ÚSPOR), A TO I V PŘÍPADĚ, ŽE SPOLEČNOST HGST BYLA O MOŽNOSTI VZNIKU TĚCHTO RIZIK INFORMOVÁNA. NĚKTERÉ JURISDIKCE NEUMOŽŇUJÍ OMEZENÍ ODPOVĚDNOSTI, NEÚMYSLNÁ POŠKOZENÍ ČI NÁSLEDNÁ POŠKOZENÍ, VÝŠE UVEDENÁ OMEZENÍ SE NA VÁS TEDY NEMUSÍ VZTAHOVAT.
TATO OMEZENÁ ZÁRUKA VÁM DÁVÁ SPECIFICKÁ ZÁKONNÁ PRÁVA. MŮŽETE MÍT ROVNĚŽ DALŠÍ PRÁVA, KTERÁ SE LIŠÍ V ZÁVISLOSTI NA JURISDIKCI.
Sadece sayılacaklarla sınırlı olmamak kaydıyla Kıbrıs ve Türkiye’deki tüketicilere hitaben hazırlanmıştır
Geçerlilik Tarihi – 15 Nisan 2016
SanDisk, piyasada meşru yollardan satışa sunulması kaydıyla, bu Ürün’le (“Ürün”) birlikte veya üzerinde tedarik edilen içerik ve yazılımlar hariç olmak kaydıyla, bu Ürün’ün, esaslı ve önemli üretim hata ve kusurlarından ari olacağını; SanDisk’in yayınlanmış ürün spesifikasyonlarına uygun olacağını ve satın alım tarihinden itibaren başlayarak tabloda belirtilen Garanti Dönemi sırasında yayınlanmış talimatlara uygun olarak normal kullanıma uygun olacağını burada son kullanıcı sıfatını taşıyan kullanıcıya (“Siz”) garanti etmektedir. Bu garanti, yalnızca Siz’e özel olup; devredilebilir nitelikte değildir.
İşbu garanti, Ürün’ün (SanDisk’in belirleyeceği şekilde) aşağıda sayılı kullanım şekillerinde veya cihazlarla kullanılması durumlarını kapsamamaktadır: (i) normal aşınma ve yıpranma, (ii) görüntü denetimi, izleme, güvenliği ve gözetim cihazları, (iii) Internet protokolü/ ağ kameraları, (iv) Araç içi kayıt cihazları/ gösterge paneli kameraları/ kara kutu kameraları, (v) video döngüsü sunan gösterim cihazları, (vi) kesintisiz kayıt yayan set üstü cihazları, (vii) sunucular benzeri sürekli veri kaydı yapan cihazlar, veya (viii) yayınlanmış talimatlara uygun olarak normal kullanımın ötesinde diğer türlü aşırı kullanımlar . SanDisk ürünlerinin bir önceki cümlede (i) ile (vi) bentleri arasında belirtilen kullanımlar ve cihazlarla ilgili kullanımlara için uygun olup olmadığı hakkında daha ayrıntılı bilgi için, lütfen tıklayın yer alan dayanıklılığı yüksek ürünlere ait ürün sayfamızı ziyaret ediniz. Bu garanti yalnızca orijinal SanDisk ürünlerini kapsamaktadır.
Bu garanti belgesi yalnızca orijinal SanDisk® ürünlerini kapsamaktadır. Yalnızca Avrupa Ekonomik Alanı (EEA) bölgesindeki tüketiciler için: Western Digital Technologies, Inc. (WDT) şirketi veya iştirakleri, WDT tarafından veya WDT ‘nin izni ile Avrupa Ekonomik Alanı’na ithal edilmeyen ya da pazara sunulmayan ve izin verdiği yetkili kanallardan satışı yapılmayan herhangi bir SanDisk ürünü için hiçbir şekilde destek vermeyecektir.
Garanti kapsamında bir talepte bulunmak için, Garanti Süresi içerisinde tablo ‘daki telefon numarasından veya support@SanDisk.com adresinden Sandisk ile irtibata geçmeli ve ürünü satın aldığınızı tevsik eden (ürünün tarihi ve yeri ile satıcının adını gösteren) belgeleri ve ürünün adını, tipini ve numarasını vermelisiniz. İlk önce İade Ürün Onayınumarası alıp ve listede yer alan diğer kılavuzutakip edip sonrasındaÜrün’ü iade edebilirsiniz. Daha ayrıntılı bilgi için lütfen westerndigital.com/tr-tr/support. Bu garanti, Ürün’ün iade edilmesi şartına bağlıdır. SanDisk, sevkiyat sırasında kaybolan ya da hasar gören ürünlerden sorumlu tutulamaz.
Kanunların izin vermesi kaydıyla ve kendi tercihine bağlı olarak SanDisk , (1) Ürün’ü onarabilir veya Ürün’ü yenisiyle değiştirebilir veya (2) Ürün onarılamayacak durumdaysa veya SanDisk yerine yenisini veremiyorsa, Ürün’ün SanDisk’ten garanti kapsamında talepte bulunulduğu sıradaki güncel piyasa değerini iade edebilir. Yalnızca Türkiye’deki tüketiciler için: Ürünün değiştirilmesi halinde SanDisk, Ürün’ü daha önce kullanılmış, onarımdan geçmiş ve SanDisk spesifikasyonlarını karşıladığı testlerle tespit edilmiş bir ürünle değiştirebilir. SanDisk, (veri kaybı da dahil) dolaylı veya dolaylı zararlardan, (uygunsuz cihazlarda veya şekilde gerçekleştirilen kullanımlar ile talimatlara uygun olmayan kullanımlar da dahil) uygunsuz kullanımın sebebiyet verdiği hasarlardan veya uygunsuz kurulum, profesyonel olmayan onarımlar, değişiklikler veya kazalardan dolayı ortaya çıkacak hasarlardan sorumlu tutulamaz. Bu garanti, ürün için ödemiş olduğunuz bedel artı garanti kapsamındaki bu talep uyarınca yaptığınız masrafların toplam tutarını hiçbir şekilde geçmemek kaydıyla, SanDisk’in tüm yükümlülük ve sorumluluğunu teşkil etmektedir. SanDisk ürünleri, ürünün gereken şekilde çalışmamasının veya arızalanmasının yaşam destek ünitesi gibi yaşamı tehdit edebilecek veya yaralanmalara yol açabilecek durumlarda kullanılmamalıdır. SANDISK, KANUNLAR TARAFINDAN İZİN VERİLEN EN GENİŞ ÖLÇÜDE OLMAK KAYDIYLA, ZIMNİ VE AÇIK BAŞKA HİÇBİR GARANTİ VERMEMEKTEDİR. YÜRÜRLÜKTE OLAN KANUNLAR UYARINCA VERMESİ ZORUNLU OLAN ZIMNİ GARANTİLER, AÇIK GARANTİNİN SÜRESİYLE SINIRLI OLACAKTIR. DEĞİŞTİRİLMİŞ ÜRÜNLERE AİT GARANTİ SÜRESİ, ORİJİNAL ÜRÜNÜN GARANTİ SÜRESİNİN KALAN KISMI KADARDIR. KİMİ EYALETLERDE (VEYA ÜLKELERDE), SINIRLI SORUMLULUĞA VEYA ARIZİ VEYA GERÇEKLEŞMESİ ŞARTA BAĞLI ZARAR VE ZİYANIN GARANTİ KAPSAMI DIŞI BIRAKILMASINA İZİN VERİLMEMEKTEDİR. BU SEBEPLE, YUKARIDAKİ İSTİSNA VEYA SINIRLI SORUMLULUK DURUMU SİZİN İÇİN GEÇERLİ OLMAYABİLİR.
Işbu sınırlı garanti, size birtakım özel hukuki haklar tanımaktadır. Ulusal, eyalet bazında ve yerel ölçekteki kanunlar uyarınca, işbu garantiden etkilenmeyecek sair haklara sahip olabilirsiniz.
TÜRKİYE
Gold Hava Nakliye Ve Kargo Ltd Sti
Havalimani Kavsagi Egs Business Park
Bloklari b3 blok 6.kat no 239 Yesilkoy
Istanbul
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital (« WD ») apprécie la confiance que vous lui accordez et, de fait, essaye toujours de vous apporter le meilleur service possible.
Aucune garantie limitée n’est fournie par WD, excepté si votre Produit Western Digital or WD brand HDD (« Produit ») a été acheté auprès d’un distributeur autorisé ou d’un détaillant autorisé. Les distributeurs peuvent vendre des produits aux revendeurs qui vendent ensuite les produits aux utilisateurs finaux. Voir ci-dessous pour des informations sur la garantie ou pour obtenir des services. Aucun service de garantie n’est fourni à moins que le produit ne soit retourné à un centre de retour agréé dans la région (les régions de garantie sont identifiées en tant que : Canada, États-Unis, Amérique Latine, Europe, Moyen-Orient, Afrique, Asie-Pacifique, Inde et Thaïlande) où le produit a été expédié en premier par WD, ce qui peut avoir des implications régionales spécifiques pour la garantie.
Si votre produit a été acheté en tant que composant intégré à un système par un fabricant de système, aucune garantie limitée n’est fournie par WD. Veuillez contacter directement le lieu d’achat ou le fabricant du système pour le service de garantie.
Rien dans la présente garantie ne modifie ni n’exclut vos droits juridiques conformément à la loi australienne "Australian Competition and Consumer Act" ou à la loi néo-zélandaise "New Zealand Consumer Guarantees Act". Cette garantie met en avant la démarche de WD qui préfère les résolutions les plus rapides et les plus simples pour toutes les parties quant aux demandes visant à faire valoir la garantie.
Aucune autre garantie explicite ou impliquée par la loi, y compris la loi "Sale of Goods Act", n’est assumée pour le produit. Si vous avez acheté votre produit en Nouvelle-Zélande à des fins professionnelles, vous acceptez que la loi "New Zealand Consumer Guarantees Act" ne s’applique pas.
En Australie, nos produits s’accompagnent de garanties ne pouvant pas être exclues dans le cadre de la loi "Australian Consumer Law". Vous êtes en droit de recevoir un produit de remplacement ou un remboursement en cas de panne grave, ainsi qu’un dédommagement pour toute autre perte ou détérioration raisonnablement prévisible. Vous êtes également en droit d’obtenir la réparation ou le remplacement d’un produit si sa qualité n’est pas acceptable et s’il ne s’agit pas d’une panne majeure. La loi "Australian Consumer Law" stipule ce qui constitue une panne majeure.
Garantie
WD garantit que le Produit, au cours de son utilisation normale, reste pendant la durée définie ci-dessous, dépourvu de défaut de matériau et de vice de fabrication et conforme aux spécifications de WD. Veuillez suivre ce lien pour déterminer la durée de votre période de garantie https://support-es.wd.com/app/Warranty_Policy. La durée de votre période de garantie doit commencer à la date d’achat apparaissant sur votre ticket de caisse remis par un distributeur ou revendeur agréé. Une preuve d’achat est nécessaire pour pouvoir profiter de cette garantie et pour pouvoir établir la date de début de cette garantie. Le service de garantie n’est pas assuré si le produit n’est pas retourné au distributeur ou revendeur agréé ou au centre de retour WD régional d’où WD l’a expédié à l’origine. WD peut à son entière discrétion proposer la souscription de garanties étendues. WD ne saurait être responsable d’un Produit retourné s’il peut conclure que le Produit (i) n’a pas été acheté chez un distributeur autorisé ou à un revendeur autorisé, (ii) n’a pas été utilisé en accord avec les spécifications et les instructions, (iii) n’a pas été utilisé pour la fonction pour laquelle il a été conçu, ou si (iv) il a été volé à WD ou que le défaut prétendu est a) non apparent, b) ne peut pas être corrigé raisonnablement suite à des dégâts survenus avant la réception du produit par WD, ou c) est attribuable à une utilisation ou installation incorrecte, à une altération (y compris enlèvement ou altération d’étiquette et ouverture ou dépose de boîtier extérieur, y compris du cadre de montage, sauf si le produit se trouve sur une liste de produits à intervention limitée de l’utilisateur autorisée et que l’altération spécifique entre dans le cadre des instructions applicables, indiquées sur https://support-es.wd.com), un accident ou une manipulation incorrecte par qui que ce soit d’autre que WD.
LES PRODUITS SONT DES ARTICLES COMPLEXES ET FRAGILES SUSCEPTIBLES DE TOMBER EN PANNE EN RAISON DE (A) CAUSES EXTERNES, COMME UNE MAUVAISE MANIPULATION, UNE EXPOSITION À LA CHALEUR, AU FROID ET À L’HUMIDITÉ, ET DES COUPURES DE COURANT, OU DE (B) DÉFAUTS INTERNES. DE TELLES PANNES PEUVENT ENGENDRER LA PERTE, LA CORRUPTION, LA SUPPRESSION OU L’ALTÉRATION DE DONNÉES. REMARQUEZ QUE VOUS ÊTES RESPONSABLE DE LA PERTE, LA CORRUPTION, LA SUPPRESSION OU L’ALTÉRATION DE DONNÉES POUR QUELQUE RAISON QUE CE SOIT, AINSI QUE DE LA SAUVEGARDE ET DE LA PROTECTION DES DONNÉES CONTRE TOUTE PERTE, CORRUPTION, SUPPRESSION OU ALTÉRATION. VOUS ACCEPTEZ DE SAUVEGARDER CONTINUELLEMENT TOUTES LES DONNÉES SUR LE PRODUIT ET D’EFFECTUER UNE SAUVEGARDE AVANT DE DEMANDER TOUT SERVICE GÉNÉRAL ET ASSISTANCE TECHNIQUE À WD.
En Australie, si le Produit n’appartient pas au type de Produit normalement obtenu pour une utilisation ou une consommation personnelle, domestique ou privée, et dans la mesure où cela est juste et raisonnable, WD limite sa responsabilité à remplacer le Produit ou à fournir un Produit équivalent ou meilleur.
La présente garantie doit s’étendre aux Produits réparés ou remplacés pendant le reste de la période applicable de la garantie d’origine ou quatre-vingt-dix (90) jours à compter de la date d’expédition d’un Produit réparé ou remplacé, en prenant la durée la plus longue. Cette garantie est exclusive aux fabricants de WD et ne s’applique qu’aux Produits vendus à l’état neuf.
Obtention de service
WD apprécie votre confiance et essaye toujours de vous apporter le meilleur service possible. En cas de problème, permettez-nous de tenter de le résoudre avant de retourner ce Produit. Des réponses à la majorité des questions d’assistance technique sont disponibles dans notre base de connaissances ou auprès de notre service d’assistance par email sur https://support-es.wd.com. Si vous préférez ou si la réponse n’est pas disponible, vous pouvez contacter WD aux numéros de téléphone applicables affichés au lien suivant : https://www.westerndigital.com/fr-ca/support/international-phone-numbers
Pour effectuer une demande de prise en charge sous garantie, vous devez d’abord contacter le magasin où vous avez acheté le Produit. Si vous ne pouvez pas contacter cet intermédiaire auquel vous avez acheté le Produit, visitez notre site Web d’assistance sur les produits à l’adresse https://support-es.wd.com pour plus d’informations sur l’accès aux réparations ou obtenir un numéro de retour RMA (Return Material Authorization). S’il est déterminé que le produit peut être défectueux, il vous est communiqué un numéro de RMA et les instructions pour retourner le Produit. Un retour effectué sans autorisation préalable, c’est-à-dire sans numéro de RMA, vous sera renvoyé à vos frais. Les retours autorisés doivent être expédiés dans un conteneur d’expédition agréé, avec prépaiement et assurance, à l’adresse indiquée avec votre numéro de RMA. Si, à la suite de la réception d’une demande de prise en charge dans le cadre de la présente garantie, WD ou le magasin où vous avez acheté le produit détermine que votre demande est recevable, WD ou ledit magasin doit, à son entière discrétion, réparer ou remplacer le produit par un produit équivalent ou meilleur ou vous rembourser le coût du Produit. Vous devez assumer les frais associés à une demande de prise en charge dans le cadre de la présente garantie. Les avantages qui vous sont conférés dans le cadre de la présente garantie s’ajoutent aux autres droits et recours à votre disposition dans le cadre de la loi Australian Competition and Consumer Act ou de la loi New Zealand Consumer Guarantees Act.
Vous devez conserver la boîte d’origine et l’emballage d’origine pour stocker ou expédier votre produit WD. Pour définir de façon certaine la durée de garantie, vérifiez la date d’expiration de la garantie (numéro de série obligatoire) à l’adresse https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
Aucun produit ne peut être retourné directement à WD sans avoir au préalable contacté WD pour obtenir un numéro d’autorisation de retour de matériel (« RMA »). S’il est déterminé que le produit peut être défectueux, il vous est communiqué un numéro de RMA et les instructions pour retourner le Produit. Un retour effectué sans autorisation préalable, c’est-à-dire sans numéro de RMA, vous sera renvoyé à vos frais. Les retours autorisés doivent être expédiés en prépaiement et assurés à l’adresse sur la RMA dans un conteneur d’expédition approuvé. Votre boîte et vos matériaux d’emballage d’origine doivent être conservés pour le rangement ou l’expédition de votre Produit. Si, à l’inspection de votre produit retourné, WD suspecte une fraude ou considère qu’il s’agit d’une contrefaçon, WD peut, à son entière discrétion, confisquer ledit produit ou prendre toutes les mesures nécessaires. Pour demander une RMA, veuillez cliquer ici.
Pays sous embargo non bénéficiaires des services RMA
Les réglementations américaines actuelles nous empêchent de faire des affaires avec les clients des pays et régions suivants
| Corée du Nord | Iran |
| Crimée (région) | Soudan |
| Cuba | Syrie |
Si votre pays ne figure pas sur la liste des pays sous embargo et vous ne pouvez créer une RMA, veuillez contacter un distributeur Western Digital de ce pays en vue du remplacement de votre produit. Pour une liste complète des distributeurs agréés dans le monde entier, veuillez consulter notre liste des distributeurs agréés.
La garantie limitée de WD' prévoit que, sous réserve des limitations ci-dessous, chaque Produit est exempt de défaut de matériau et de main-d’œuvre et qu’il fonctionnera conformément aux spécifications de WD pour le Produit concerné.
Limitation de recours
VOTRE RECOURS EXCLUSIF POUR TOUT PRODUIT DÉFECTUEUX EST LIMITE À LA RÉPARATION OU AU REMPLACEMENT DU PRODUIT DÉFECTUEUX.
WD peut choisir le recours ou la combinaison de recours à assumer à son entière discrétion. WD doit avoir un délai raisonnable après la détermination de l’existence d’un Produit défectueux pour réparer ou remplacer ce Produit défectueux. Le Produit de remplacement de WD au titre de sa garantie limitée sera fabriqué à partir de pièces neuves et usagées susceptibles d’être réparées. La garantie de WD s’applique aux Produits réparés ou remplacés pour la durée restante de la garantie d’origine ou quatre-vingt-dix jours à compter de la date d’expédition d’un Produit réparé ou remplacé, selon la durée la plus longue.
Limitation de dommages-intérêts
L’ENTIÈRE RESPONSABILITÉ DE WD POUR TOUT PRODUIT DÉFECTUEUX NE POURRA EN AUCUN CAS DÉPASSER LE PRIX D’ACHAT DU PRODUIT DÉFECTUEUX. CETTE LIMITATION S’APPLIQUE MÊME SI WD NE PEUT PAS RÉPARER OU REMPLACER UN PRODUIT DÉFECTUEUX OU NE RÉPARE PAS OU NE REMPLACE PAS UN PRODUIT DÉFECTUEUX ET VOTRE RECOURS EXCLUSIF N’EST PAS CONFORME A SON OBJET ESSENTIEL.
Absence de dommages-intérêts indirects ou autres
NONOBSTANT TOUTE AUTRE DISPOSITION DANS LE CONTEXTE PRÉSENT OU PAR AILLEURS, WD N’EST PAS RESPONSABLE EN CE QUI CONCERNE LES PRODUITS DANS LE CADRE DE TOUTE THÉORIE DE CONTRAT, DE NÉGLIGENCE, DE RESPONSABILITÉ STRICTE OU D’AUTRES CLAUSES LÉGALES OU ÉQUITABLES (I) POUR N’IMPORTE QUEL MONTANT AU-DELÀ DU PRIX D’ACHAT DU PRODUIT DÉFECTUEUX OU (II) POUR TOUS DOMMAGES-INTÉRÊTS D’ORDRE GÉNÉRAL, INDIRECT, PUNITIF, INCIDENT OU SPÉCIAL. CELA ENGLOBE LA PERTE DE DONNÉES ENREGISTRÉES, L’INTERRUPTION D’UTILISATION, LE COÛT DE LA RÉCUPÉRATION DE DONNÉES PERDUES, LE MANQUE À GAGNER ET LE COÛT DE L’INSTALLATION OU DE LA DÉPOSE DE TOUT PRODUIT, L’INSTALLATION DES PRODUITS DE REMPLACEMENT, ET L’INSPECTION, LES TESTS OU LA RECONCEPTION PROVOQUÉE PAR TOUT DÉFAUT OU PAR LA RÉPARATION OU LE REMPLACEMENT DES PRODUITS DÉCOULANT D’UN DÉFAUT DE TOUT PRODUIT. CETTE SECTION NE LIMITE PAS LA RESPONSABILITÉ POUR UNE BLESSURE CORPORELLE D’UNE PERSONNE.
AUX ÉTATS-UNIS, CERTAINS ÉTATS N’AUTORISENT PAS L’EXCLUSION OU LA LIMITATION DES DOMMAGES-INTÉRÊTS INDIRECTS OU INCIDENTS, DE SORTE QUE LES LIMITATIONS CI-DESSUS PEUVENT NE PAS VOUS CONCERNER. LA PRÉSENTE GARANTIE VOUS CONFÈRE DES DROITS JURIDIQUES SPÉCIFIQUES ET VOUS POUVEZ ÉGALEMENT AVOIR D’AUTRES DROITS QUI PEUVENT VARIER D’UN ÉTAT À L’AUTRE.
Votre usage du produit
WD n’assume aucune responsabilité pour tout produit retourné si WD détermine que :
Limitations supplémentaires de garantie
La garantie de Western Digital ne couvre pas les produits reçus qui sont incorrectement emballés, modifiés ou physiquement endommagés. Les produits sont inspectés à leur réception. Voici quelques exemples de Produits pour lesquels Western Digital n’acceptera pas de plaintes de garantie
Emballage
Altérations
Dégradation
Si un caractère alphabétique apparaît après le code de date du produit (exemple : 05 avril 99 X), le produit a été recertifié et peut ne pas être soumis aux conditions de la garantie de WD étant donné qu’elle s’applique uniquement aux produits vendus à l’état neuf.
Les kits de distribution assemblés par Western Digital sous sa marque, ainsi que les disques internes commercialisés en tant que « disques composants » (disques durs internes vendus par WD mais ne faisant pas partie d’un kit de distribution assemblé par Western Digital sous sa marque), ont une garantie limitée. Selon le type de transaction commerciale, il se peut que la garantie du produit diffère des informations générales de garanties énoncées dans le présent document.
Pour obtenir une liste complète des Périodes de garantie limitée de Western Digital and WD HDD Product , consultez la page https://support-es.wd.com/app/Warranty_Policy
Remarque :
La durée de votre période de garantie limitée commence à la date d’achat inscrite sur votre reçu d’achat auprès d’un distributeur agréé ou d’un revendeur agréé et s’étend uniquement pendant la durée décrite dans la documentation du produit.
Une preuve d’achat est nécessaire pour pouvoir profiter de cette garantie et pour pouvoir établir la date de début de cette garantie. Pour vérifier la garantie de votre Produit et pour mettre à jour votre date d’achat (le cas échéant), veuillez utiliser notre service de Contrôle de statut de garantie en ligne. Aux États-Unis, certains États n’autorisent pas de limitation sur la durée des garanties implicites, de sorte que la limitation ci-dessus peut ne pas vous concerner.
Veuillez consulter votre manuel de produit pour la déclaration de votre garantie limitée. Le manuel d’un Produit peut être obtenu auprès de votre distributeur ou revendeur agréé ou sur le site Web de WD.
AUCUNE GARANTIE NE S’ÉTEND AU-DELÀ DE LA GARANTIE LIMITÉE DE WD. WD REJETTE TOUTES LES AUTRES GARANTIES, EXPLICITES OU IMPLICITES, EN CE QUI CONCERNE LES PRODUITS, Y COMPRIS LES GARANTIES IMPLICITES DE CARACTÈRE PROPRE À LA COMMERCIALISATION, D’ADÉQUATION À UN USAGE PARTICULIER OU DE NON-INFRACTION. AUX ÉTATS-UNIS, CERTAINS ÉTATS NE PERMETTENT PAS L’EXCLUSION DES GARANTIES IMPLICITES, AUSSI L’EXCLUSION CI-DESSUS PEUT NE PAS VOUS CONCERNER.
Produits recertifiés
Les produits WD recertifiés peuvent consister en des unités de retour de clients et peuvent être réparés. Tous les produits sont testés et réputés conformes aux normes strictes de qualité de WD avant d'être vendus comme produits recertifiés. Veuillez noter que certains articles recertifiés peuvent comporter des marques, des éraflures ou d’autres signes légers d’usure.
Achats de produits recertifiés sur le WD Store en ligne :
(see separate SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products)
Western Digital garantiza al comprador o usuario final («Usted»), que este producto (el "Producto"), excluyendo el contenido o software suministrado con o en el producto, estará libre de defectos materiales en la fabricación, se ajusta a las especificaciones del producto publicadas por Western Digital y será adecuado para su uso normal según las instrucciones publicadas durante el Período de Garantía especificado en la tabla a partir de la fecha de adquisición, siempre que el Producto se comercialice legalmente en el mercado. Esta garantía se le ofrece exclusivamente a Usted y no es transferible.
Esta garantía no cubre el uso del Producto con respecto a los siguientes usos o dispositivos (según lo establecido por Western Digital): (i) desgaste normal, (ii) video vigilancia, seguridad y dispositivos de vigilancia, (iii) protocolo de internet (“Internet protocol”) / cámaras de red, (iv) dispositivos electrónicos para el coche/cámaras para el coche/cámara Blackbox, (v) dispositivos de visualización de vídeos en bucle, (vi) dispositivos de grabación continua y simplificada, (vii) dispositivos de registro de datos continuo como servidores, u (viii) otros usos excesivos que sobrepasan el uso normal de acuerdo con las instrucciones publicadas.
Esta garantía cubre solamente productos originales de Western Digital. Respecto a los consumidores en el Espacio Económico Europeo (EEE) exclusivamente: Ni Western Digital Technologies, Inc. ni ninguna de sus filiales (“WDT”) proporcionará ninguna atención o soporte a los productos que no hayan sido importados o comercializados en el EEE por WDT o con consentimiento de WDT y vendidos a través de sus canales autorizados.
Para hacer una reclamación de la garantía por favor comuníquese con Western Digital a través del número de teléfono de la tabla o a través de la web support@wdc.com dentro del Plazo de Garantía y aportando el comprobante de la compra (con fecha, lugar de compra y nombre del distribuidor) y nombre, tipo y número del Producto. Usted puede devolver el Producto mostrando el número de autorización de la devolución del material y siguiendo las pautas enumeradas. Para más información mire en la web westerndigital.com/es-es/support. Esta garantía está condicionada a la devolución del Producto. Western Digital no es responsable de cualquier Producto perdido o dañado durante el envío.
Western Digital puede, a su elección, bien: (1) reparar o reemplazar el Producto con un Producto nuevo, reacondicionado o restaurado de capacidad igual o mayor, u otro Producto equivalente; o bien (2) reembolsar el valor actual de mercado del Producto en el momento de reclamación de la garantía a Western Digital, en caso de que Western Digital sea incapaz de reparar o reemplazar el Producto. En el caso de reemplazos, Western Digital puede sustituir el Producto con uno que ya haya sido usado, reparado y probado para cumplir con las especificaciones de Western Digital.
Western Digital no será responsable por los daños indirectos o consecuentes (incluyendo la pérdida de datos), o por daños causados por uso incorrecto (incluyendo el uso en un dispositivo incompatible o como consecuencia de no seguir las instrucciones de uso), o por una instalación inadecuada, por una reparación poco profesional, o por una modificación o un accidente. Todo lo mencionado anteriormente constituye la responsabilidad de Western Digital, que nunca superará el precio pagado por Usted, además de los gastos ocasionados como consecuencia de la reclamación de la garantía. Los Productos de Western Digital no deberán ser utilizados en aplicaciones cuyos fallos pudieran producir lesiones o amenazar la vida de las personas, tales como sistemas de apoyo vitales. WESTERN DIGITAL RECHAZA TODA GARANTÍA EXPRESA O IMPLÍCITA EN LA MEDIDA EN QUE LO PERMITA LA LEY. SI WESTERN DIGITAL NO PUEDE RENUNCIAR A GARANTÍAS IMPLÍCITAS BAJO LA LEY APLICABLE, ENTONCES EN LA MEDIDA DE LO POSIBLE, DICHAS GARANTÍAS IMPLÍCITAS ESTÁN LIMITADAS A LA DURACIÓN DE LA GARANTÍA EXPRESA. LA DURACIÓN DE LA GARANTÍA EN CUALQUIER PRODUCTO SUSTITUIDO SERÁ LA PORCIÓN DEL PERÍODO DE GARANTÍA RESTANTE A LA DEL PRODUCTO ORIGINAL. ALGUNOS ESTADOS (O JURISDICCIONES) NO PERMITEN LA EXCLUSIÓN O LIMITACIÓN DE DAÑOS INCIDENTALES O CONSECUENTES, DE MODO QUE LA EXCLUSIÓN O LIMITACIÓN MENCIONADA PODRÍA NO SERLE DE APLICACIÓN.
Esta garantía limitada le otorga derechos legales específicos. Las leyes nacionales, estatales y locales pueden otorgarle otros derechos que no estén afectados por esta garantía.
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital (« WD ») apprécie la confiance que vous lui accordez et, de fait, essaye toujours de vous apporter le meilleur service possible.
Aucune garantie limitée n’est fournie par WD, excepté si votre Produit Western Digital or WD brand HDD (« Produit ») a été acheté auprès d’un distributeur autorisé ou d’un détaillant autorisé. Les distributeurs peuvent vendre des produits aux revendeurs qui vendent ensuite les produits aux utilisateurs finaux. Voir ci-dessous pour des informations sur la garantie ou pour obtenir des services. Aucun service de garantie n’est fourni à moins que le produit ne soit retourné à un centre de retour agréé dans la région (les régions de garantie sont identifiées en tant que : Canada, États-Unis, Amérique Latine, Europe, Moyen-Orient, Afrique, Asie-Pacifique, Inde et Thaïlande) où le produit a été expédié en premier par WD, ce qui peut avoir des implications régionales spécifiques pour la garantie.
Si votre produit a été acheté en tant que composant intégré à un système par un fabricant de système, aucune garantie limitée n’est fournie par WD. Veuillez contacter directement le lieu d’achat ou le fabricant du système pour le service de garantie.
Rien dans la présente garantie ne modifie ni n’exclut vos droits juridiques conformément à la loi australienne "Australian Competition and Consumer Act" ou à la loi néo-zélandaise "New Zealand Consumer Guarantees Act". Cette garantie met en avant la démarche de WD qui préfère les résolutions les plus rapides et les plus simples pour toutes les parties quant aux demandes visant à faire valoir la garantie.
Aucune autre garantie explicite ou impliquée par la loi, y compris la loi "Sale of Goods Act", n’est assumée pour le produit. Si vous avez acheté votre produit en Nouvelle-Zélande à des fins professionnelles, vous acceptez que la loi "New Zealand Consumer Guarantees Act" ne s’applique pas.
En Australie, nos produits s’accompagnent de garanties ne pouvant pas être exclues dans le cadre de la loi "Australian Consumer Law". Vous êtes en droit de recevoir un produit de remplacement ou un remboursement en cas de panne grave, ainsi qu’un dédommagement pour toute autre perte ou détérioration raisonnablement prévisible. Vous êtes également en droit d’obtenir la réparation ou le remplacement d’un produit si sa qualité n’est pas acceptable et s’il ne s’agit pas d’une panne majeure. La loi "Australian Consumer Law" stipule ce qui constitue une panne majeure.
Garantie
WD garantit que le Produit, au cours de son utilisation normale, reste pendant la durée définie ci-dessous, dépourvu de défaut de matériau et de vice de fabrication et conforme aux spécifications de WD. Veuillez suivre ce lien pour déterminer la durée de votre période de garantie https://support-es.wd.com/app/Warranty_Policy. La durée de votre période de garantie doit commencer à la date d’achat apparaissant sur votre ticket de caisse remis par un distributeur ou revendeur agréé. Une preuve d’achat est nécessaire pour pouvoir profiter de cette garantie et pour pouvoir établir la date de début de cette garantie. Le service de garantie n’est pas assuré si le produit n’est pas retourné au distributeur ou revendeur agréé ou au centre de retour WD régional d’où WD l’a expédié à l’origine. WD peut à son entière discrétion proposer la souscription de garanties étendues. WD ne saurait être responsable d’un Produit retourné s’il peut conclure que le Produit (i) n’a pas été acheté chez un distributeur autorisé ou à un revendeur autorisé, (ii) n’a pas été utilisé en accord avec les spécifications et les instructions, (iii) n’a pas été utilisé pour la fonction pour laquelle il a été conçu, ou si (iv) il a été volé à WD ou que le défaut prétendu est a) non apparent, b) ne peut pas être corrigé raisonnablement suite à des dégâts survenus avant la réception du produit par WD, ou c) est attribuable à une utilisation ou installation incorrecte, à une altération (y compris enlèvement ou altération d’étiquette et ouverture ou dépose de boîtier extérieur, y compris du cadre de montage, sauf si le produit se trouve sur une liste de produits à intervention limitée de l’utilisateur autorisée et que l’altération spécifique entre dans le cadre des instructions applicables, indiquées sur https://support-es.wd.com), un accident ou une manipulation incorrecte par qui que ce soit d’autre que WD.
LES PRODUITS SONT DES ARTICLES COMPLEXES ET FRAGILES SUSCEPTIBLES DE TOMBER EN PANNE EN RAISON DE (A) CAUSES EXTERNES, COMME UNE MAUVAISE MANIPULATION, UNE EXPOSITION À LA CHALEUR, AU FROID ET À L’HUMIDITÉ, ET DES COUPURES DE COURANT, OU DE (B) DÉFAUTS INTERNES. DE TELLES PANNES PEUVENT ENGENDRER LA PERTE, LA CORRUPTION, LA SUPPRESSION OU L’ALTÉRATION DE DONNÉES. REMARQUEZ QUE VOUS ÊTES RESPONSABLE DE LA PERTE, LA CORRUPTION, LA SUPPRESSION OU L’ALTÉRATION DE DONNÉES POUR QUELQUE RAISON QUE CE SOIT, AINSI QUE DE LA SAUVEGARDE ET DE LA PROTECTION DES DONNÉES CONTRE TOUTE PERTE, CORRUPTION, SUPPRESSION OU ALTÉRATION. VOUS ACCEPTEZ DE SAUVEGARDER CONTINUELLEMENT TOUTES LES DONNÉES SUR LE PRODUIT ET D’EFFECTUER UNE SAUVEGARDE AVANT DE DEMANDER TOUT SERVICE GÉNÉRAL ET ASSISTANCE TECHNIQUE À WD.
En Australie, si le Produit n’appartient pas au type de Produit normalement obtenu pour une utilisation ou une consommation personnelle, domestique ou privée, et dans la mesure où cela est juste et raisonnable, WD limite sa responsabilité à remplacer le Produit ou à fournir un Produit équivalent ou meilleur.
La présente garantie doit s’étendre aux Produits réparés ou remplacés pendant le reste de la période applicable de la garantie d’origine ou quatre-vingt-dix (90) jours à compter de la date d’expédition d’un Produit réparé ou remplacé, en prenant la durée la plus longue. Cette garantie est exclusive aux fabricants de WD et ne s’applique qu’aux Produits vendus à l’état neuf.
Obtention de service
WD apprécie votre confiance et essaye toujours de vous apporter le meilleur service possible. En cas de problème, permettez-nous de tenter de le résoudre avant de retourner ce Produit. Des réponses à la majorité des questions d’assistance technique sont disponibles dans notre base de connaissances ou auprès de notre service d’assistance par email sur https://support-es.wd.com. Si vous préférez ou si la réponse n’est pas disponible, vous pouvez contacter WD aux numéros de téléphone applicables affichés au lien suivant : https://www.westerndigital.com/fr-fr/support/international-phone-numbers
Pour effectuer une demande de prise en charge sous garantie, vous devez d’abord contacter le magasin où vous avez acheté le Produit. Si vous ne pouvez pas contacter cet intermédiaire auquel vous avez acheté le Produit, visitez notre site Web d’assistance sur les produits à l’adresse https://support-es.wd.com pour plus d’informations sur l’accès aux réparations ou obtenir un numéro de retour RMA (Return Material Authorization). S’il est déterminé que le produit peut être défectueux, il vous est communiqué un numéro de RMA et les instructions pour retourner le Produit. Un retour effectué sans autorisation préalable, c’est-à-dire sans numéro de RMA, vous sera renvoyé à vos frais. Les retours autorisés doivent être expédiés dans un conteneur d’expédition agréé, avec prépaiement et assurance, à l’adresse indiquée avec votre numéro de RMA. Si, à la suite de la réception d’une demande de prise en charge dans le cadre de la présente garantie, WD ou le magasin où vous avez acheté le produit détermine que votre demande est recevable, WD ou ledit magasin doit, à son entière discrétion, réparer ou remplacer le produit par un produit équivalent ou meilleur ou vous rembourser le coût du Produit. Vous devez assumer les frais associés à une demande de prise en charge dans le cadre de la présente garantie. Les avantages qui vous sont conférés dans le cadre de la présente garantie s’ajoutent aux autres droits et recours à votre disposition dans le cadre de la loi Australian Competition and Consumer Act ou de la loi New Zealand Consumer Guarantees Act.
Vous devez conserver la boîte d’origine et l’emballage d’origine pour stocker ou expédier votre produit WD. Pour définir de façon certaine la durée de garantie, vérifiez la date d’expiration de la garantie (numéro de série obligatoire) à l’adresse https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
Aucun produit ne peut être retourné directement à WD sans avoir au préalable contacté WD pour obtenir un numéro d’autorisation de retour de matériel (« RMA »). S’il est déterminé que le produit peut être défectueux, il vous est communiqué un numéro de RMA et les instructions pour retourner le Produit. Un retour effectué sans autorisation préalable, c’est-à-dire sans numéro de RMA, vous sera renvoyé à vos frais. Les retours autorisés doivent être expédiés en prépaiement et assurés à l’adresse sur la RMA dans un conteneur d’expédition approuvé. Votre boîte et vos matériaux d’emballage d’origine doivent être conservés pour le rangement ou l’expédition de votre Produit. Si, à l’inspection de votre produit retourné, WD suspecte une fraude ou considère qu’il s’agit d’une contrefaçon, WD peut, à son entière discrétion, confisquer ledit produit ou prendre toutes les mesures nécessaires. Pour demander une RMA, veuillez cliquer ici.
Pays sous embargo non bénéficiaires des services RMA
Les réglementations américaines actuelles nous empêchent de faire des affaires avec les clients des pays et régions suivants
| Corée du Nord | Iran |
| Crimée (région) | Soudan |
| Cuba | Syrie |
Si votre pays ne figure pas sur la liste des pays sous embargo et vous ne pouvez créer une RMA, veuillez contacter un distributeur Western Digital de ce pays en vue du remplacement de votre produit. Pour une liste complète des distributeurs agréés dans le monde entier, veuillez consulter notre liste des distributeurs agréés.
La garantie limitée de WD' prévoit que, sous réserve des limitations ci-dessous, chaque Produit est exempt de défaut de matériau et de main-d’œuvre et qu’il fonctionnera conformément aux spécifications de WD pour le Produit concerné.
Limitation de recours
VOTRE RECOURS EXCLUSIF POUR TOUT PRODUIT DÉFECTUEUX EST LIMITE À LA RÉPARATION OU AU REMPLACEMENT DU PRODUIT DÉFECTUEUX.
WD peut choisir le recours ou la combinaison de recours à assumer à son entière discrétion. WD doit avoir un délai raisonnable après la détermination de l’existence d’un Produit défectueux pour réparer ou remplacer ce Produit défectueux. Le Produit de remplacement de WD au titre de sa garantie limitée sera fabriqué à partir de pièces neuves et usagées susceptibles d’être réparées. La garantie de WD s’applique aux Produits réparés ou remplacés pour la durée restante de la garantie d’origine ou quatre-vingt-dix jours à compter de la date d’expédition d’un Produit réparé ou remplacé, selon la durée la plus longue.
Limitation de dommages-intérêts
L’ENTIÈRE RESPONSABILITÉ DE WD POUR TOUT PRODUIT DÉFECTUEUX NE POURRA EN AUCUN CAS DÉPASSER LE PRIX D’ACHAT DU PRODUIT DÉFECTUEUX. CETTE LIMITATION S’APPLIQUE MÊME SI WD NE PEUT PAS RÉPARER OU REMPLACER UN PRODUIT DÉFECTUEUX OU NE RÉPARE PAS OU NE REMPLACE PAS UN PRODUIT DÉFECTUEUX ET VOTRE RECOURS EXCLUSIF N’EST PAS CONFORME A SON OBJET ESSENTIEL.
Absence de dommages-intérêts indirects ou autres
NONOBSTANT TOUTE AUTRE DISPOSITION DANS LE CONTEXTE PRÉSENT OU PAR AILLEURS, WD N’EST PAS RESPONSABLE EN CE QUI CONCERNE LES PRODUITS DANS LE CADRE DE TOUTE THÉORIE DE CONTRAT, DE NÉGLIGENCE, DE RESPONSABILITÉ STRICTE OU D’AUTRES CLAUSES LÉGALES OU ÉQUITABLES (I) POUR N’IMPORTE QUEL MONTANT AU-DELÀ DU PRIX D’ACHAT DU PRODUIT DÉFECTUEUX OU (II) POUR TOUS DOMMAGES-INTÉRÊTS D’ORDRE GÉNÉRAL, INDIRECT, PUNITIF, INCIDENT OU SPÉCIAL. CELA ENGLOBE LA PERTE DE DONNÉES ENREGISTRÉES, L’INTERRUPTION D’UTILISATION, LE COÛT DE LA RÉCUPÉRATION DE DONNÉES PERDUES, LE MANQUE À GAGNER ET LE COÛT DE L’INSTALLATION OU DE LA DÉPOSE DE TOUT PRODUIT, L’INSTALLATION DES PRODUITS DE REMPLACEMENT, ET L’INSPECTION, LES TESTS OU LA RECONCEPTION PROVOQUÉE PAR TOUT DÉFAUT OU PAR LA RÉPARATION OU LE REMPLACEMENT DES PRODUITS DÉCOULANT D’UN DÉFAUT DE TOUT PRODUIT. CETTE SECTION NE LIMITE PAS LA RESPONSABILITÉ POUR UNE BLESSURE CORPORELLE D’UNE PERSONNE.
AUX ÉTATS-UNIS, CERTAINS ÉTATS N’AUTORISENT PAS L’EXCLUSION OU LA LIMITATION DES DOMMAGES-INTÉRÊTS INDIRECTS OU INCIDENTS, DE SORTE QUE LES LIMITATIONS CI-DESSUS PEUVENT NE PAS VOUS CONCERNER. LA PRÉSENTE GARANTIE VOUS CONFÈRE DES DROITS JURIDIQUES SPÉCIFIQUES ET VOUS POUVEZ ÉGALEMENT AVOIR D’AUTRES DROITS QUI PEUVENT VARIER D’UN ÉTAT À L’AUTRE.
Votre usage du produit
WD n’assume aucune responsabilité pour tout produit retourné si WD détermine que :
Limitations supplémentaires de garantie
La garantie de Western Digital ne couvre pas les produits reçus qui sont incorrectement emballés, modifiés ou physiquement endommagés. Les produits sont inspectés à leur réception. Voici quelques exemples de Produits pour lesquels Western Digital n’acceptera pas de plaintes de garantie
Emballage
Altérations
Dégradation
Si un caractère alphabétique apparaît après le code de date du produit (exemple : 05 avril 99 X), le produit a été recertifié et peut ne pas être soumis aux conditions de la garantie de WD étant donné qu’elle s’applique uniquement aux produits vendus à l’état neuf.
Les kits de distribution assemblés par Western Digital sous sa marque, ainsi que les disques internes commercialisés en tant que « disques composants » (disques durs internes vendus par WD mais ne faisant pas partie d’un kit de distribution assemblé par Western Digital sous sa marque), ont une garantie limitée. Selon le type de transaction commerciale, il se peut que la garantie du produit diffère des informations générales de garanties énoncées dans le présent document.
Pour obtenir une liste complète des Périodes de garantie limitée de Western Digital and WD HDD Product , consultez la page https://support-es.wd.com/app/Warranty_Policy
Remarque :
La durée de votre période de garantie limitée commence à la date d’achat inscrite sur votre reçu d’achat auprès d’un distributeur agréé ou d’un revendeur agréé et s’étend uniquement pendant la durée décrite dans la documentation du produit.
Une preuve d’achat est nécessaire pour pouvoir profiter de cette garantie et pour pouvoir établir la date de début de cette garantie. Pour vérifier la garantie de votre Produit et pour mettre à jour votre date d’achat (le cas échéant), veuillez utiliser notre service de Contrôle de statut de garantie en ligne. Aux États-Unis, certains États n’autorisent pas de limitation sur la durée des garanties implicites, de sorte que la limitation ci-dessus peut ne pas vous concerner.
Veuillez consulter votre manuel de produit pour la déclaration de votre garantie limitée. Le manuel d’un Produit peut être obtenu auprès de votre distributeur ou revendeur agréé ou sur le site Web de WD.
AUCUNE GARANTIE NE S’ÉTEND AU-DELÀ DE LA GARANTIE LIMITÉE DE WD. WD REJETTE TOUTES LES AUTRES GARANTIES, EXPLICITES OU IMPLICITES, EN CE QUI CONCERNE LES PRODUITS, Y COMPRIS LES GARANTIES IMPLICITES DE CARACTÈRE PROPRE À LA COMMERCIALISATION, D’ADÉQUATION À UN USAGE PARTICULIER OU DE NON-INFRACTION. AUX ÉTATS-UNIS, CERTAINS ÉTATS NE PERMETTENT PAS L’EXCLUSION DES GARANTIES IMPLICITES, AUSSI L’EXCLUSION CI-DESSUS PEUT NE PAS VOUS CONCERNER.
Produits recertifiés
Les produits WD recertifiés peuvent consister en des unités de retour de clients et peuvent être réparés. Tous les produits sont testés et réputés conformes aux normes strictes de qualité de WD avant d'être vendus comme produits recertifiés. Veuillez noter que certains articles recertifiés peuvent comporter des marques, des éraflures ou d’autres signes légers d’usure.
Achats de produits recertifiés sur le WD Store en ligne :
A HGST presta serviços de garantia de seus produtos aos clientes brasileiros a seguir:
Usuário Final: produtos HGST comprados de um revendedor ou distribuidor autorizado para uso pessoal e não para revenda.
Revendedor: produtos HGST comprados de um distribuidor autorizado para revenda.
Parceiros: Distribuidores Autorizados
Produtos HGST comprados de um OEM, como parte de um sistema, devem ser devolvidos ao OEM para o serviço de garantia.
O USUÁRIO FINAL / revendedores / distribuidores
O que deve fazer o Usuário final / Revendedores / Distribuidores ?
Antes de procurar o serviço de garantia limitada, siga os procedimentos de solução de problemas que a HGST ou o revendedor oferecem.
Para obter o serviço de garantia limitada, um usuário final deve primeiro obter uma Return Material Authorization (RMA) e enviar para o endereço: https://www2.hgst.com/portal/site/en/support/warranty/.
O Usuário Final deve retornar o produto defeituoso utilizando embalagens aprovadas pelo nosso Centro Logístico (por envie uma mensagem de correio eletrônico para https://support-en.hgst.com/app/ask.).
O Usuário Final deve pagar quaisquer despesas de transporte, taxas ou seguros associadas ao transporte da(s) unidade(s) defeituosas para o nosso Centro Logístico. Usuário Final deve remover todas as informações pessoais do produto antes de seu envio.
O que a HGST irá fazer?
Após o recebimento do produto defeituoso, a HGST irá reparar ou substituir produtos defeituosos elegíveis e devolver o produto reparado / substituído para o usuário final, com frete pago.O Usuário final recebe um TRACK NUMBER ( número de controle) para o produto reparado / substituído no momento da entrega ao transportador no ponto de embarque HGST. O período de garantia limitada para o produto de reposição é o restante do período de garantia limitada original do produto devolvido ou 90 dias, o que for maior.
Lista de Verificação de Inspeção de Produtos
Nenhum dano físico visível deverá ser encontrado no produto, a saber:
Se há etiquetas não-HGST sobre o produto, o produto não será aceito se o rótulo estiver localizado nas seguintes áreas:
Procedimentos para os Serviços de Garantia dos Produtos HGST para Usuário Final / Revendedores / Distribuidores
Caso tenha alguma dúvida sobre a sua autorização de devolução de material (RMA) ou necessitar de assistência relativa a estas instruções, envie uma mensagem de correio eletrônico para https://support-en.hgst.com/app/ask.
Dados necessários para preencher a NF-e (Nota Fiscal Eletrônica) n º Remessa para Troca em Garantia (apenas revendedores, distribuidores, etc)):
Código da operação: 5949 dentro do Estado de São Paulo e 6949 para outros Estados.
HGST c/o SIMM - Soluções Inteligentes Para Mercado Móvel do Brasil S.A.
Rod. Anhanguera, S/N, km 62, Galpão 3
Jundiai – SP – Brasil – CEP 13.213-055
CNPJ: 06.964.587/0006-40
I.E.: 407.270.309.116
Phone number: 0800-891-7630
PARCEIROS Procedimentos de parceiros para serviços de garantia para produtos HGST:
Entre em contato com a HGST contato para obter instruções para RMA.
Contato com o suporte
Por favor, utilize o material em nossa seção de suporte deste site http://www.hgst.com/support/hard-drive-support/contact-harddrive-support para instalação, solução de problemas e suporte RMA.
Contato com o suporte com perguntas sobre o seu produto da HGST Global Storage Technologies.
Utilize o nosso formulário online para enviar uma mensagem para a nossa equipe de suporte, 24 horas por dia, 7 dias por semana.
E-mail: https://support-en.hgst.com/app/ask
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") tiene in considerazione le attività dei clienti e cerca di fornire sempre il servizio migliore.
WD offre una garanzia limitata se il Prodotto Western Digital or WD brand HDD ("Prodotto") è stato acquistato presso un distributore o un rivenditore autorizzato. I distributori possono vendere i Prodotti ai rivenditori che quindi potranno venderli agli utenti finali. Le informazioni sulla garanzia e su come ottenere assistenza sono riportate di seguito. Non viene fornito alcun servizio di garanzia a meno che il Prodotto non venga restituito presso un centro autorizzato nella regione (le regioni per la garanzia sono identificate come Canada, U.S.A., America Latina, Europa, Medio Oriente, Africa, Asia Pacifico, India e Thailandia) nella quale il Prodotto è stato consegnato per la prima volta da WD, che potrebbe avere specifiche implicazioni locali per la garanzia.
Se il Prodotto è stato acquistato come componente integrato di un sistema da un produttore di sistemi, non è prevista alcuna garanzia limitata da WD. Contattare il rivenditore oppure direttamente il produttore del sistema per il servizio di garanzia.
Nessuna disposizione della presente garanzia esclude o modifica i diritti legali dell'acquirente ai sensi della Australian Competition and Consumer Act o della New Zealand Consumer Guarantees Act. Questa garanzia identifica l'approccio preferito di WD per la risoluzione dei reclami in garanzia e definisce il metodo più veloce e semplice per le parti coinvolte.
Nessun'altra garanzia espressa o implicita per legge, incluse, ma non limitate a quelle contenute nella legge sulla vendita di merci, viene rilasciata rispetto al Prodotto. Se il Prodotto è stato acquistato in Nuova Zelanda per finalità aziendali, l'utente riconosce e accetta che la New Zealand Consumer Guarantees Act non si applica a questa garanzia.
In Australia i nostri prodotti sono coperti da garanzie che non possono essere escluse ai sensi della Australian Consumer Law. L'acquirente ha diritto alla sostituzione o al rimborso in caso di guasti gravi e a un risarcimento per qualsiasi altra perdita o danno ragionevolmente prevedibili. L'acquirente ha anche il diritto di farsi riparare o sostituire la merce se non è di qualità accettabile e se il guasto non costituisce un danno grave. Quello che costituisce un danno grave è indicato nella Australian Consumer Law.
Garanzia
WD garantisce che il Prodotto, nel corso del suo normale utilizzo, sarà, per il periodo specificato di seguito, privo di difetti nei materiali e nella lavorazione e sarà conforme alle specifiche di WD. Fare riferimento a questo link per determinare la durata del periodo di garanzia https://support-es.wd.com/app/Warranty_Policy. Il termine del periodo di garanzia decorre dalla data di acquisto riportata sullo scontrino di acquisto presso un distributore autorizzato o un rivenditore autorizzato. Per poter beneficiare di questa garanzia e stabilire la data di decorrenza della garanzia, è richiesta la prova d'acquisto. Il servizio di garanzia non verrà fornito a meno che il Prodotto venga restituito a un distributore autorizzato, a un rivenditore autorizzato o a un centro regionale per i resi di WD in cui il Prodotto è stato spedito da WD. WD può, a sua discrezione, mettere a disposizione estensioni di garanzia per l'acquisto. WD declina ogni responsabilità per qualsiasi Prodotto reso, ove determini che lo stesso (i) non sia stato acquistato presso un distributore o rivenditore autorizzati, (ii) non sia stato utilizzato conformemente alle specifiche e istruzioni di WD, (iii) non sia stato utilizzato per la funzione cui era destinato o (iv) sia stato rubato a danno di WD o ancora che il difetto dichiarato a) non sia presente, b) non possa essere adeguatamente rettificato per danni verificatisi prima che WD ricevesse il Prodotto oppure c) sia attribuibile a uso improprio, errori di installazione, alterazioni (ivi comprese la rimozione o la cancellazione delle etichette e l'apertura o la rimozione delle coperture esterne, incluso il telaio di montaggio, tranne se la manutenzione del prodotto prevede l'intervento circoscritto dell'utente e la specifica modifica è tra quelle contemplate nelle istruzioni pertinenti, riportate sul sito https://support-es.wd.com), incidenti o manovre errate mentre in possesso di terzi diversi da WD.
I PRODOTTI SONO ARTICOLI COMPLESSI E FRAGILI CHE A VOLTE POSSONO ROMPERSI PER (A) CAUSE ESTERNE, INCLUSI SENZA LIMITAZIONE, L'USO IMPROPRIO, L'ESPOSIZIONE AL CALORE, AL FREDDO E ALL'UMIDITÀ E INTERRUZIONI DELL'ALIMENTAZIONE O PER (B) ERRORI INTERNI. TALI GUASTI POSSONO CAUSARE LA PERDITA, LA CORRUZIONE, LA CANCELLAZIONE O LA MODIFICA DEI DATI. NOTA: L'UTENTE SARÀ RESPONSABILE PER LA PERDITA, IL DANNEGGIAMENTO, LA CANCELLAZIONE O L'ALTERAZIONE DEI DATI CAUSATI IN QUALUNQUE MODO, E PER IL BACKUP E LA PROTEZIONE DEI DATI DA PERDITE, CORRUZIONE, CANCELLAZIONE O ALTERAZIONE. L'UTENTE ACCETTA DI ESEGUIRE CONTINUAMENTE IL BACKUP DI TUTTI I DATI DEL PRODOTTO E DI COMPLETARE IL BACKUP PRIMA DI RICHIEDERE L'ASSISTENZA GENERALE E L'ASSISTENZA TECNICA DI WD.
Se in Australia il prodotto non è stato acquistato per l'uso personale, domestico, familiare o di consumo, a condizione che sia giusto e ragionevole farlo, WD limita la propria responsabilità alla sostituzione del prodotto o alla fornitura di un prodotto equivalente o migliore.
Questa garanzia si estende ai prodotti riparati o sostituiti per il periodo residuo applicabile della garanzia originale o per novanta (90) giorni dalla data di spedizione del prodotto riparato o sostituito, a seconda di quale periodo è il più lungo. La presente garanzia è la sola garanzia concessa dal produttore WD ed è applicabile esclusivamente ai prodotti venduti come nuovi.
Ottenere l'assistenza
WD tiene in considerazione le attività dei clienti e cerca di fornire sempre il servizio migliore. Se si verifica un problema, si prega di offrirci l'opportunità di risolverlo prima di restituirlo. La maggior parte delle risposte alle domande di supporto tecnico si trovano all'interno della nostra Knowledge Base oppure è possibile inviare un'e-mail all'indirizzo https://support-es.wd.com. Se la domanda non è disponibile o se l'utente preferisce, può contattare WD ai numeri di telefono validi elencati al seguente link: https://www.westerndigital.com/it-it/support/international-phone-numbers
Se si desidera fare un reclamo, è necessario contattare inizialmente il rivenditore presso il quale è stato acquistato il prodotto. Qualora sia impossibile contattare il rivenditore presso il quale si è effettuato l'acquisto, visitare il sito Web per il supporto sui prodotti all'indirizzo https://support-es.wd.com per informazioni su come ottenere supporto o l'autorizzazione alla restituzione del materiale (RMA). Se il prodotto dovesse risultare difettoso, verrà assegnato un numero RMA e l'utente riceverà istruzioni su come effettuare la restituzione. In caso di restituzione non autorizzata (ad esempio, priva dell'obbligatorio numero RMA), il prodotto verrà rispedito al mittente a sue spese. I resi autorizzati devono essere inviati in un contenitore approvato, prepagato e assicurato, all'indirizzo fornito insieme al numero di RMA. Se, ai sensi della presente garanzia, dopo aver ricevuto una richiesta qualificata WD o il rivenditore presso il quale si è acquistato il prodotto determina che la richiesta di garanzia è valida, WD o il rivenditore deve, a sua discrezione, riparare o sostituire il prodotto con un prodotto equivalente o superiore, o rimborsare il costo del prodotto. Ai sensi della presente garanzia, l'utente è responsabile di tutte le spese associate a una richiesta di garanzia. Le prestazioni erogate ai sensi della presente garanzia sono in aggiunta ad altri diritti e rimedi disponibili ai sensi dell'Australian Competition and Consumer Act o della New Zealand Consumer Guarantees Act.
Si consiglia di conservare il contenitore e il materiale di imballaggio per custodire o spedire il prodotto. Per stabilire con certezza il periodo di garanzia, verificare la scadenza della garanzia (è richiesto il numero di serie) all'indirizzo https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
Nessun Prodotto può essere restituito direttamente a WD senza aver prima contattato WD per ottenere un numero di Autorizzazione di reso materiale ("RMA"). Se il prodotto dovesse risultare difettoso, verrà assegnato un numero RMA e l'utente riceverà istruzioni su come effettuare la restituzione. In caso di restituzione non autorizzata (ad esempio, priva dell'obbligatorio numero RMA), il prodotto verrà rispedito al mittente a sue spese. Le restituzioni autorizzate devono essere spedite prepagate e assicurate all'indirizzo presente sull'RMA in un contenitore approvato per la spedizione. Si consiglia di conservare il contenitore e il materiale di imballaggio per custodire o spedire il Prodotto. Se dopo l'ispezione del prodotto restituito WD sospetta una frode o ritiene che il Prodotto sia contraffatto, WD può, a sua esclusiva discrezione, confiscare il prodotto o prendere tutte le altre misure che ritiene necessarie. Per richiedere un RMA, fare clic qui.
Paesi sottoposti a embargo non idonei per i servizi RMA
Le attuali normative governative e gli Stati Uniti ci impediscono di eseguire transazioni commerciali con clienti che si trovano nei seguenti Paesi e regioni
| Corea del Nord | Iran |
| Crimea (regione) | Sudan |
| Cuba | Siria |
Se il Paese dell'utente non si trova in questo elenco e l'utente non riesce a creare un RMA, contatti un distributore Western Digital nel Paese per la sostituzione del Prodotto. Per un elenco completo di distributori autorizzati a livello mondiale, consultare l'elenco dei distributori autorizzati.
La garanzia limitata WD prevede che, vincolato ai seguenti limiti, ciascun Prodotto sarà privo di difetti nei materiali e nella manodopera e che sarà conforme alle specifiche di WD per il Prodotto.
Limitazione dei rimedi
IL RIMEDIO ESCLUSIVO PER OGNI PRODOTTO DIFETTOSO È LIMITATO ALLA RIPARAZIONE O ALLA SOSTITUZIONE DEL PRODOTTO DIFETTOSO.
La scelta del rimedio o combinazione di rimedi è a sola discrezione di WD. Il tempo a disposizione di WD per determinare che il Prodotto difettoso sia da riparare o sostituire sarà ragionevole. Il Prodotto sostituito da WD coperto da garanzia limitata sarà prodotto con componenti nuovi o ricondizionati. La garanzia di WD è valida per i Prodotti riparati o sostituiti per il residuo del periodo applicabile della garanzia originale oppure per novanta giorni dalla data di spedizione del Prodotto riparato o sostituito, quello, tra i due, con durata maggiore.
Limitazione dei danni
L'INTERA RESPONSABILITÀ DI WD PER QUALSIASI PRODOTTO DIFETTOSO NON DOVRÀ ECCEDERE IN NESSUN CASO IL PREZZO D'ACQUISTO PER IL PRODOTTO DIFETTOSO. QUESTA LIMITAZIONE È VALIDA ANCHE SE WD NON PUÒ RIPARARE OPPURE SE NON RIPARA O NON SOSTITUISCE IL PRODOTTO DIFETTOSO E IL RIMEDIO ESCLUSIVO DEL CLIENTE NON RAGGIUNGE IL PROPRIO INTENTO.
Nessun danno consequenziale o di altro genere
NONOSTANTE QUESTA O ALTRE MODALITÀ POSSANO CONTENERE ALTRI ELEMENTI, WD NON POTRÀ ESSERE RITENUTA RESPONSABILE RIGUARDO AI PRODOTTI OGGETTO DI QUALSIASI ALTRO CONTRATTO, NEGLIGENZA, COLPA O ALTRE TEORIE LEGALI O EQUITATIVE (I) PER QUALSIASI IMPORTO SUPERIORE AL PREZZO D'ACQUISTO DEL PRODOTTO DIFETTOSO O (II) PER QUALSIASI DANNO GENERALE, CONSEGUENTE, REPRESSIVO, FORTUITO O SPECIALE. QUESTI DANNI INCLUDONO LA PERDITA DEI DATI REGISTRATI, L'INTERRUZIONE DELL'USO, IL COSTO PER IL RECUPERO DEI DATI PERSI, PROFITTI PERSI ED IL COSTO DELL'INSTALLAZIONE O DELLA RIMOZIONE DI QUALSIASI PRODOTTO, L'INSTALLAZIONE DEI PRODOTTI SOSTITUTIVI E QUALSIASI CONTROLLO, PROVA O RIPROGETTAZIONE CAUSATI DA DIFETTI O DALLA RIPARAZIONE O SOSTITUZIONE DI PRODOTTI IN SEGUITO A DIFETTI IN QUALSIASI PRODOTTO. QUESTA SEZIONE NON LIMITA LA RESPONSABILITÀ PER EVENTUALI LESIONI PERSONALI.
NEGLI STATI UNITI, ALCUNI STATI NON AMMETTONO ESCLUSIONI O LIMITAZIONI DEI DANNI INCIDENTALI O CONSEQUENZIALI, PERTANTO LE LIMITAZIONI SUMMENZIONATE POTREBBERO NON APPLICARSI ALL'UTENTE. QUESTA GARANZIA ATTRIBUISCE SPECIFICI DIRITTI LEGALI, CUI POTREBBERO AGGIUNGERSI ALTRI DIRITTI CHE VARIANO DA STATO A STATO.
Modalità d'impiego del Prodotto da parte dell'utente
WD non sarà ritenuta responsabile per qualsiasi Prodotto restituito, se WD determina che:
Ulteriori limitazioni sulla garanzia
La garanzia di Western Digital non copre Prodotti ricevuti con un imballaggio non corretto, alterato o danneggiato fisicamente. I Prodotti verranno ispezionati alla ricezione. Ecco alcuni esempi di Prodotti che Western Digital non accetta ai fini della garanzia
Imballaggio
Alterazioni
Danni
Se è presente un carattere alfabetico dopo il codice data del Prodotto (per esempio: 05 Apr 99 X), il Prodotto è stato ricertificato e potrebbe non essere soggetto ai termini della garanzia di WD, in quanto la garanzia si applica soltanto ai prodotti nuovi.
I kit per la vendita al dettaglio vengono assemblati e sono marchiati Western Digital, con unità interne vendute come "Unità componenti" (i dischi rigidi interni venduti da WD, in particolare non assemblati come parte di un kit per la vendita al dettaglio marchiati e assemblati da Western Digital), sono dotati di una garanzia limitata. A seconda del tipo di transazione, la garanzia del prodotto può differire dalle informazioni generali sulla garanzia elencate di seguito.
Per l'elenco completo dei periodi di garanzia limitata Western Digital and WD HDD Product, visitare https://support-es.wd.com/app/Warranty_Policy
Nota:
il periodo della garanzia limitata decorrerà dalla data di acquisto indicata sullo scontrino di acquisto rilasciato da un distributore o un rivenditore autorizzato e si estende solo per il periodo di tempo stabilito nella documentazione del prodotto.
Per poter beneficiare di questa garanzia e stabilire la data di decorrenza della garanzia, è richiesta la prova d'acquisto. Per verificare la garanzia del prodotto e aggiornare la data di acquisto (se richiesto), utilizzare il nostro servizio in linea Controllo stato della garanzia. Negli Stati Uniti, alcuni stati non consentono limitazioni sulla durata delle garanzie implicite, pertanto è possibile che la limitazione sopraindicata non sia valida.
Consultare il manuale del Prodotto per un'informativa sulla garanzia limitata. Un manuale del prodotto è disponibile presso il distributore o rivenditore autorizzato o sul sito Web di WD.
NON ESISTONO GARANZIE CHE SUPERANO LA DURATA DELLA GARANZIA LIMITATA DI WD. WD DECLINA OGNI ALTRA GARANZIA, ESPLICITA O IMPLICITA, RIGUARDANTE I PRODOTTI, INCLUSE LE GARANZIE IMPLICITE DI NON COMMERCIABILITÀ, IDONEITÀ PER UN DETERMINATO SCOPO O NON VIOLAZIONE. NEGLI STATI UNITI, ALCUNI STATI NON AMMETTONO L'ESCLUSIONE DELLE GARANZIE IMPLICITE, PERTANTO LE LIMITAZIONI SUMMENZIONATE POTREBBERO NON APPLICARSI ALL'UTENTE.
Prodotti ricertificati
I prodotti ricertificati WD possono essere unità restituite dai clienti e possono essere stati riparati. Tutti i prodotti vengono testati per verificare che soddisfino i rigorosi standard di sicurezza e qualità di WD prima di essere venduti. Alcuni oggetti ricertificati possono avere contrassegni, graffi o altri segni lievi di usura.
Acquisto di prodotti ricertificati effettuato sul sito web WD Store:
(see separate SanDisk Limited Warranty For Western Digital And WD Brand Flash Products)
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your Western Digital or WD brand HDD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-es.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-es.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-es.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-es.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-es.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
Alterations
Damage
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital and WD HDD Product Limited Warranty Periods please visit https://support-es.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
(see separate SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products)
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://shop.westerndigital.com/support/product-security. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION
(see separate SanDisk Limited Warranty for SanDisk brand Flash Products)
Western Digital warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Western Digital's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by Western Digital): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions.
This warranty covers only original Western Digital products. To the extent permitted by law, Western Digital reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact Western Digital at the telephone number in the table or support@wdc.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see westerndigital.com/support. This warranty is conditional upon the return of the Product. Western Digital is not responsible for any Product lost or damaged during shipping.
Western Digital may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Western Digital will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Western Digital's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Western Digital products must not be used in applications where failure could threaten injury or life, such as life support systems. WESTERN DIGITAL DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF WESTERN DIGITAL CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: Western Digital's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
Tüketici Ürünleri için Sınırlı Garanti G-Technology, HGST'nin bir bölümü, a Western Digital Company (“G-Technology”)
Bu Sınırlı Garanti, yetkili bir G-Technology satıcısı tarafından alınan, yeniden satış için uygun olmayıp normal kullanım için asıl satışı yapılan yeni G-Technology ürünleri için geçerlidir. G-Technology, garanti kapsamındaki bir ürünün malzeme ve işçilik açısından aşağıda belirtilen istisnalar dışında kusursuz olduğunu garanti eder.
Bu sınırlı garanti, ürünün ne zaman ve nerede satıldığına bağlı olarak 1 yıl, 2 yıl, 3 yıl ya da 5 yıl veya satın alma tarihinden sonra belirli bir zaman dilimi süresince geçerlidir. Ürününüze özel garanti koşullarını belirlemek için www.g-technology.com adresini ziyaret edin. Garantiye uygunluğun ispatı için geçerli bir satın alma belgesi gerekebilir. Geçerli bir satın alma belgeniz yoksa sınırlı garanti süresi G-Technolog’den yetkili dağıtımcıya yapılan satış tarihinden itibaren başlatılacaktır.
Sınırlı garanti, ticari kullanım, yanlış kullanım, kaza, donanım veya yazılımda modifikasyon ya da değişiklik, tahrif, ürün şartnamesi dışındaki uygun olmayan fiziksel koşullar ya da işletme koşulları, yanlış bakım ya da G-Technology’in sorumlu olmadığı bir üründen kaynaklanan zararı kapsamaz. Hatasız veya kesintisiz çalışma garantisi yoktur. Veri kaybına karşı garanti yoktur; ürününüzde depolanan verileri ayrı bir depolama ürününe düzenli olarak yedeklemelisiniz. Silinmiş ya da değiştirilmiş marka etiketli ürünler için garanti yoktur. G-TECHNOLOGY, ZIMNEN BELİRTİLEN TİCARİ OLARAK SATILABİLİRLİK VE BELİRLİ BİR AMACA UYGUNLUĞU KAPSAYACAK ANCAK BUNLARLA SINIRLI OLMAYACAK ŞEKİLDE HERHANGİ TÜRDEN BAŞKA BİR GARANTİ SAĞLAMAZ. BAZI YARGI ALANLARINDA ZIMNİ GARANTİLERİN SINIRLANDIRILMASINA İZİN VERİLMEZ, BU NEDENLE BU SINIRLANDIRMA SİZİN İÇİN GEÇERLİ OLMAYABİLİR. G-Technology, garanti kapsamında olmayan ürünlerin size iadesinden sorumlu değildir.
Bir ürünle ilgili sorun yaşıyorsanız sınırlı garanti hizmetine başvurmadan önce ilk olarak G-Technology ya da satıcınız tarafından sağlanan sorun giderme prosedürlerini izleyin. Sınırlı garanti hizmetinden yararlanmak için öncelikle Malzeme İade Yetkisi almanız ve http://www.g-technology.com/support adresinde belirtilen uygun bir G-Technology Çağrı Merkezi ile iletişime geçerek gönderim adresine ulaşmanız gerekir. Garanti kapsamındaki sabit disk sürücüsünü uygun ambalajı kullanarak lojistik merkezimize iade etmelisiniz. Ambalajlama kılavuzları şu adreste bulunabilir: http://www.g-technology.com/support. Sürücüyü lojistik merkezimize gönderirken ilgili tüm nakliye masraflarını, gümrük vergilerini ve sigorta bedelini ödemeniz gerekmektedir. Ürün iadesinden önce tüm kişisel bilgilerinizi üründen silmeniz gerekir.
G-Technology; sürücüyü, nakliye masrafları karşılanarak aynı işleve sahip yedek bir ürünle değiştirir. G-Technology; ürününüzü daha önceden G-Technology spesifikasyonlarını karşılamak amacıyla kullanılmış, onarılmış ve test edilmiş bir ürünle değiştirebilir. G-Technology gönderi noktasındaki kurye teslimatı bölümünden değiştirilen yeni ürünü teslim alabilirsiniz. Değiştirilen ürün için söz konusu olabilecek gümrükleme işlemiyle ilgili masraflar tarafınıza aittir. G-Technology, orijinal sürücüyü geri göndermeyeceğinden, sürücü içindeki verilerin daha önceden başka bir ortama aktarılması sorumluluğu size aittir. Veri Kurtarma, bu sınırlı garanti kapsamında olmadığı gibi, iade sürecine de dahil değildir. G-Technology, daha uzun olan geçerli olmak üzere, değiştirilen ürünler için orijinal ürün garantisinin kalan süresi veya 90 gün boyunca garanti verir.
G-TECHNOLOGY VE BAĞLI ŞİRKETLERİ, TEDARİKÇİLERİ, DAĞITIMCILARI VE SATICILARI ŞU HUSUSLARDAN SORUMLU DEĞİLDİR: 1) HASARLAR İÇİN TARAFINIZA İLETİLEN ÜÇÜNCÜ ŞAHIS TALEPLERİ (ÖLÜMÜ DE KAPSAYAN FİZİKSEL YARALANMALAR VE MADDİ KİŞİSEL MALLAR DIŞINDA); 2) VERİLERİNİZDE KAYIP YA DA HASAR; 3) OLASILIKLAR HAKKINDA BİLGİ SAHİBİ OLUNSA DAHİ, ÖZEL, TESADÜFİ VEYA DOLAYLI ZARARLAR YA DA EKONOMİK SONUÇLARI OLAN ZARARLAR (KAZANÇ VEYA BİRİKİM KAYBI GİBİ). BAZI YARGI ALANLARI TESADÜFİ ZARARLAR VEYA FİİLDEN KAYNAKLANAN ZARARLAR İÇİN SORUMLULUK SINIRLANDIRMASINA İZİN VERMEZ, BU NEDENLE YUKARIDAKİ SINIRLANDIRMALAR SİZİN İÇİN GEÇERLİ OLMAYABİLİR.
BU SINIRLI GARANTİ SİZE BELİRLİ YASAL HAKLAR VERMEKTEDİR, AYRICA YARGI ALANLARINA GÖRE DEĞİŞEN BAŞKA HAKLARA DA SAHİP OLABİLİRSİNİZ.
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